We use Scrum to get our teams aligned.  I look for other key things which are related to customers and I use this opportunity to follow up with the team on thoughts or items which could potentially deteriorate our customers’ experience.
Any meeting is an opportunity to observe what is happening to our customers through your employees.  …

Need Connected, Engaged Customers?
Identifying innovative customer engagement solutions is not an easy task. But more often than not, we forget to look into the fundamentals that get engaged customers and them connected with you and your brand. As I was thinking about ways to boost customer engagement, I suddenly realized that I should focus on starting with the basics.

By popular demand of our customers, we hosted a free webinar last week on insightful tips to increase the response rate of your surveys. Our featured speakers were Dr.P.Vigneswara Ilavarasan- Director of Research, IIT Delhi and Harshad Deshpande-Product Manager, QuestionPro and together they brought collective experience in best practices of research and survey building to the discussion….

By popular demand of our customers, we hosted a free webinar last week on insightful tips to increase the response rate of your surveys. Our featured speakers were Dr.P.Vigneswara Ilavarasan- Director of Research, IIT Delhi and Harshad Deshpande-Product Manager, QuestionPro and together they brought collective experience in best practices of research and survey building to the discussion….


Employee OnBoarding Process
Onboarding new employees is always an exciting if somewhat strenuous experience. An employee onboarding experience alone often decides whether that new employee succeeds or barely passes at his new job and a new team.  Direct supervisors are often aware of this crucial fact and prepare themselves accordingly. They have a clear idea of how this new employee will fit into the org structure, and what responsibilities and role this new employee will assume….