{"id":1053535,"date":"2026-01-12T11:08:00","date_gmt":"2026-01-12T18:08:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=1053535"},"modified":"2026-01-12T11:08:58","modified_gmt":"2026-01-12T18:08:58","slug":"questionpro-e-caplena","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/pt\/questionpro-e-caplena\/","title":{"rendered":"QuestionPro e Caplena transformam a an\u00e1lise de feedback em Portugal"},"content":{"rendered":"\n<p>Vivemos tempos revolucion\u00e1rios em que o desafio do ecossistema empresarial \u2014 desde as grandes cotadas do <strong>PSI<\/strong> at\u00e9 \u00e0s ag\u00eancias de estudos de mercado mais inovadoras \u2014 se transformou e adquiriu novos n\u00edveis de complexidade. J\u00e1 n\u00e3o basta apenas recolher e possuir dados \u00fanicos; o segredo est\u00e1 em saber o que fazer com eles para os aproveitar ao m\u00e1ximo<sup><\/sup>.<\/p>\n\n\n\n<p>\u00c9 por isso que hoje anunciamos uma alian\u00e7a estrat\u00e9gica que redefine o padr\u00e3o da ind\u00fastria na Europa: a parceria entre a <strong>QuestionPro<\/strong>, uma das plataformas de inqu\u00e9ritos CX e EX mais vers\u00e1teis do mundo, e a pot\u00eancia da <strong>Caplena<\/strong>, l\u00edder em an\u00e1lise de texto atrav\u00e9s de Intelig\u00eancia Artificial<sup><\/sup>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">O fim da an\u00e1lise manual: De semanas para minutos<\/h3>\n\n\n\n<p>Historicamente, a an\u00e1lise de perguntas abertas em Portugal tem dependido da codifica\u00e7\u00e3o manual, um processo que costuma demorar at\u00e9 <strong>2 semanas<\/strong> para um inqu\u00e9rito de dimens\u00e3o m\u00e9dia (aprox. 2.000 respostas)<sup><\/sup>.<\/p>\n\n\n\n<p>Com a nova integra\u00e7\u00e3o, as empresas portuguesas podem usufruir de:<\/p>\n\n\n\n<ul>\n<li><strong>Velocidade de processamento:<\/strong> Capacidade para analisar <strong>10.000 respostas de texto em apenas 1 hora<\/strong><sup><\/sup>.<\/li>\n\n\n\n<li><strong>Precis\u00e3o humana constante:<\/strong> N\u00edveis de acerto de <strong>95%+<\/strong>, superando a m\u00e9dia de 85% da codifica\u00e7\u00e3o manual devido \u00e0 subjetividade e ao erro humano<sup><\/sup>.<\/li>\n\n\n\n<li><strong>Sincroniza\u00e7\u00e3o total:<\/strong> Ligue a sua conta QuestionPro uma \u00fanica vez, escolha qualquer inqu\u00e9rito e extraia as respostas de forma instant\u00e2nea com sincroniza\u00e7\u00e3o automatizada<sup><\/sup>.<\/li>\n<\/ul>\n\n\n\n<p>Esta alian\u00e7a procura oferecer solu\u00e7\u00f5es que abrangem o ciclo completo de investiga\u00e7\u00e3o e gera\u00e7\u00e3o de <em>insights<\/em> para uma melhor tomada de decis\u00e3o empresarial focada na regi\u00e3o<sup><\/sup>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Casos de Sucesso: Marcas que j\u00e1 lideram com IA<\/h3>\n\n\n\n<p>Para entender o impacto real, basta olhar para organiza\u00e7\u00f5es com forte presen\u00e7a em Portugal que j\u00e1 otimizaram as suas opera\u00e7\u00f5es qualitativas gra\u00e7as \u00e0s solu\u00e7\u00f5es da QuestionPro e Caplena:<\/p>\n\n\n\n<ul>\n<li><strong>Retail &amp; Consumo:<\/strong> Gigantes como <strong>IKEA<\/strong>, <strong>Beiersdorf<\/strong> (Nivea) e <strong>MediaMarkt<\/strong> processam milh\u00f5es de coment\u00e1rios para ajustar as suas estrat\u00e9gias de <em>Customer Experience<\/em> em tempo real.<\/li>\n\n\n\n<li><strong>Log\u00edstica e Transportes:<\/strong> Empresas como <strong>DHL<\/strong>, <strong>FlixBus<\/strong> e <strong>Lufthansa<\/strong> gerem o feedback de colaboradores e passageiros para melhorar cada ponto de contacto do servi\u00e7o.<\/li>\n\n\n\n<li><strong>Ag\u00eancias de Investiga\u00e7\u00e3o:<\/strong> Firmas como a <strong>Doxa<\/strong> escalaram a sua capacidade de codifica\u00e7\u00e3o, alcan\u00e7ando maior precis\u00e3o e rapidez para os seus clientes finais.<\/li>\n\n\n\n<li><strong>Setor Autom\u00f3vel:<\/strong> A <strong>Kia<\/strong> utiliza a an\u00e1lise de feedback impulsionada por IA para descobrir padr\u00f5es em volumes de dados cada vez maiores.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Caplena + QuestionPro vs. An\u00e1lise de Feedback Tradicional<\/strong><\/h3>\n\n\n\n<p>O uso de novas tecnologias representa uma vantagem para os utilizadores em todos os aspetos relacionados com a sua investiga\u00e7\u00e3o. Na tabela seguinte, poder\u00e1 comparar as vantagens da utiliza\u00e7\u00e3o de plataformas como a QuestionPro, potenciadas pelas funcionalidades da Caplena AI, face ao processo tradicional de an\u00e1lise de dados. <\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><td><strong>Caracter\u00edstica<\/strong><\/td><td><strong>An\u00e1lise Tradicional (Manual\/Semi-autom\u00e1tica)<\/strong><\/td><td><strong>QuestionPro + Caplena AI<\/strong><\/td><\/tr><\/thead><tbody><tr><td><strong>Tempo de Processamento<\/strong><\/td><td>Dias ou semanas (dependendo do volume).<\/td><td>Minutos ou poucas horas.<\/td><\/tr><tr><td><strong>Escalabilidade<\/strong><\/td><td>Limitada pela capacidade da equipa humana.<\/td><td>Praticamente ilimitada (milhares de respostas).<\/td><\/tr><tr><td><strong>Consist\u00eancia<\/strong><\/td><td>Sujeita \u00e0 subjetividade e fadiga do analista.<\/td><td><strong>95%+ de precis\u00e3o<\/strong> constante e objetiva.<\/td><\/tr><tr><td><strong>Custo Operacional<\/strong><\/td><td>Elevado (muitas horas de trabalho especializado).<\/td><td>Reduzido (automatiza\u00e7\u00e3o de tarefas repetitivas).<\/td><\/tr><tr><td><strong>An\u00e1lise de Sentimento<\/strong><\/td><td>Dif\u00edcil de quantificar de forma padronizada.<\/td><td>Dete\u00e7\u00e3o autom\u00e1tica de nuances e tons.<\/td><\/tr><tr><td><strong>Acesso a Insights<\/strong><\/td><td>Relat\u00f3rios est\u00e1ticos ap\u00f3s a conclus\u00e3o da an\u00e1lise.<\/td><td><strong>Dashboards din\u00e2micos<\/strong> e consultas em tempo real.<\/td><\/tr><tr><td><strong>Multilingue<\/strong><\/td><td>Requer tradu\u00e7\u00e3o pr\u00e9via ou analistas nativos.<\/td><td>Tradu\u00e7\u00e3o e an\u00e1lise nativa em mais de 100 idiomas.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Intelig\u00eancia Artificial com &#8220;Sabor Local&#8221; e Seguran\u00e7a Europeia<\/h3>\n\n\n\n<p>Ao contr\u00e1rio de outras ferramentas gen\u00e9ricas, esta alian\u00e7a oferece benef\u00edcios espec\u00edficos para o cumprimento normativo na Europa, tornando-as op\u00e7\u00f5es confi\u00e1veis para empresas que procuram \u00e9tica e adequa\u00e7\u00e3o:<\/p>\n\n\n\n<ul>\n<li><strong>Seguran\u00e7a e RGPD:<\/strong> A QuestionPro e a Caplena oferecem anonimiza\u00e7\u00e3o autom\u00e1tica integrada e cumprem estritamente os padr\u00f5es de seguran\u00e7a <strong>GDPR<\/strong> e <strong>SOC 2<\/strong><sup><\/sup>.<\/li>\n\n\n\n<li><strong>An\u00e1lise Multilingue:<\/strong> Suporte nativo para portugu\u00eas (e mais de 100 idiomas), detetando sentimentos e temas independentemente da complexidade da linguagem coloquial<sup><\/sup><sup><\/sup><sup><\/sup>.<\/li>\n\n\n\n<li><strong>Agent de Insights:<\/strong> N\u00e3o precisa de ser um analista de dados. Pode perguntar diretamente ao &#8220;Caplena\u2019s insight agent&#8221; sobre os seus dados da QuestionPro e obter respostas qualitativas e quantitativas fi\u00e1veis<sup><\/sup>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">O momento de escalar \u00e9 agora<\/h3>\n\n\n\n<p>A combina\u00e7\u00e3o da plataforma profissional de recolha de dados da QuestionPro e a anal\u00edtica avan\u00e7ada da Caplena s\u00e3o a op\u00e7\u00e3o ideal para transformar a sua equipa. Mais do que adquirir uma plataforma, estar\u00e1 a integrar aliados estrat\u00e9gicos para alcan\u00e7ar resultados mais eficazes no seu planeamento de neg\u00f3cio<sup><\/sup>.<\/p>\n\n\n\n<p><strong>Est\u00e1 pronto para transformar o seu feedback em a\u00e7\u00f5es claras?<\/strong> Convidamo-lo a ler mais sobre os benef\u00edcios desta alian\u00e7a e, se for do seu interesse, contacte-nos hoje mesmo para uma demonstra\u00e7\u00e3o personalizada.<\/p>\n\n\n\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div 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class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Vivemos tempos revolucion\u00e1rios em que o desafio do ecossistema empresarial \u2014 desde as grandes cotadas do PSI at\u00e9 \u00e0s ag\u00eancias [&hellip;]<\/p>\n","protected":false},"author":38,"featured_media":1053552,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[2526],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>QuestionPro e Caplena transformam a an\u00e1lise de feedback em 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