{"id":566116,"date":"2022-12-09T02:42:06","date_gmt":"2022-12-09T10:42:06","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=566116"},"modified":"2022-12-09T02:42:06","modified_gmt":"2022-12-09T10:42:06","slug":"employee-net-promoter-score-enps-2","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/sv\/employee-net-promoter-score-enps-2\/","title":{"rendered":"Employee Net Promoter Score (eNPS): Vad det \u00e4r + Gratis guide"},"content":{"rendered":"<p>Employee Net Promoter Score (eNPS) \u00e4r en metod byggd kring\u00a0<a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">Net Promoter Score (NPS)<\/a>\u00a0f\u00f6r att m\u00e4ta anst\u00e4lldas lojalitet.\u00a0Den m\u00e4ter hur villiga dina anst\u00e4llda \u00e4r att rekommendera sin arbetsplats till sin familj eller v\u00e4nner.<\/p>\n<p>F\u00f6rest\u00e4ll dig att ha anst\u00e4llda i din organisation som \u00e4r h\u00e4ngivna och lojala mot din organisation.\u00a0F\u00f6rest\u00e4ll dig att ha ett team av anst\u00e4llda som g\u00e5r ut\u00f6ver det vanliga f\u00f6r att ge exceptionell, otrolig service f\u00f6r att h\u00e5lla dina kunder n\u00f6jda och f\u00f6rb\u00e4ttra\u00a0<a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">kundn\u00f6jdheten<\/a>\u00a0.<\/p>\n<p>Employee Net Promoter Score f\u00e5r ber\u00f6m f\u00f6r att det \u00e4r kompakt, f\u00f6rhindrar unders\u00f6kningstr\u00f6tthet, l\u00e4tt att ber\u00e4kna resultaten och f\u00f6rm\u00e5gan att benchmarka det och upprepa det med tillr\u00e4ckliga intervall eftersom det \u00e4r enkelt.\u00a0Alla dessa attribut s\u00e4tter verkligen eNPS p\u00e5 en mer effektiv plats.<\/p>\n<p><span data-preserver-spaces=\"true\">Men om du kombinerar eNPS med andra\u00a0\u00a0<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.questionpro.com\/blog\/hr-analytics-and-trends\/#Predictive_HR_Analytics_Trends_-_2018\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">HR<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0-m\u00e5tt kommer du att veta varf\u00f6r anst\u00e4llda gav negativ feedback.\u00a0Den kommer att avsl\u00f6ja orsakerna bakom deras prestanda och hj\u00e4lpa dig med s\u00e4tt att f\u00f6rb\u00e4ttra den.\u00a0Du kan ocks\u00e5 ta reda p\u00e5 om de k\u00e4nner sig motiverade nog att arbeta i organisationen.<\/span><\/p>\n<h3><strong>Employee Net Promoter Score (eNPS) Enk\u00e4tfr\u00e5ga<\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">eNPS \u00e4r byggt kring samma koncept som Net Promoter Score (NPS), som ursprungligen utvecklades av Fred Reichheld, Bain and Co. och Satmetrix p\u00e5 1990-talet.\u00a0NPS anv\u00e4nds f\u00f6r att m\u00e4ta kundlojalitet, medan eNPS indikerar anst\u00e4lldas lojalitet.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">NPS ber\u00e4knas baserat p\u00e5 svaren p\u00e5 fr\u00e5gan:\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">&#8221;P\u00e5 en skala fr\u00e5n 0-10, hur troligt \u00e4r det att du rekommenderar v\u00e5r produkt\/tj\u00e4nst till din familj eller v\u00e4nner?&#8221;<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">eNPS ber\u00e4knas baserat p\u00e5 svaren p\u00e5 en liknande\u00a0\u00a0<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.questionpro.com\/article\/survey-question-answer-type.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">enk\u00e4tfr\u00e5ga<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0.\u00a0Ist\u00e4llet f\u00f6r produkter och tj\u00e4nster hj\u00e4lper eNPS-fr\u00e5gor organisationer att m\u00e4ta anst\u00e4lldas lojalitet:\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">&#8221;P\u00e5 en skala fr\u00e5n 0-10, hur troligt \u00e4r det att du rekommenderar v\u00e5r organisation till din familj eller v\u00e4nner?&#8221;<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-114315\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-question.png\" sizes=\"(max-width: 942px) 100vw, 942px\" srcset=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-question.png 942w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-question-300x55.png 300w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-question-450x83.png 450w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-question-768x141.png 768w\" alt=\"anst\u00e4lld netto promoter po\u00e4ng fr\u00e5ga\" width=\"942\" height=\"173\" \/><\/p>\n<p><span data-preserver-spaces=\"true\">Precis som med NPS \u00e4r eNPS-svaren indelade i tre kategorier:<\/span><\/p>\n<ul>\n<li><strong><span data-preserver-spaces=\"true\">0-6: Belackare:<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0\u00a0anst\u00e4llda som \u00e4r mycket missn\u00f6jda med organisationen och sprider negativ mun till mun.<\/span><\/li>\n<li><strong><span data-preserver-spaces=\"true\">7-8: Passiv:<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0\u00a0anst\u00e4llda som varken \u00e4r k\u00e4nslom\u00e4ssigt investerade eller oengagerade.<\/span><\/li>\n<li><strong><span data-preserver-spaces=\"true\">9-10: Promoters:<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0extremt lojala medarbetare till organisationen och sprider ett positivt ord runt omkring.<\/span><\/li>\n<\/ul>\n<h3><b><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-62840 aligncenter\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS.png\" sizes=\"(max-width: 731px) 100vw, 731px\" srcset=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS.png 731w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-300x119.png 300w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-450x179.png 450w\" alt=\"anst\u00e4lldas nettopromotorpo\u00e4ng\" width=\"731\" height=\"291\" \/>Initiativtagare<\/b><\/h3>\n<p>En respondent anses vara en promotor n\u00e4r de ger en po\u00e4ng p\u00e5 antingen 9 eller 10.<\/p>\n<p>Arbetsgivare b\u00f6r inte bli avslappnad om de ser en 9 eller en 10 i de flesta svar.\u00a0Det \u00e4r l\u00e4tt att tro att de anst\u00e4llda som har f\u00e5tt din organisation h\u00f6gt redan \u00e4r n\u00f6jda, och du beh\u00f6ver inte fokusera p\u00e5 dem.<\/p>\n<p>Organisationer b\u00f6r dock beh\u00e5lla fokus och anv\u00e4nda initiativtagarnas feedback f\u00f6r att se varf\u00f6r de gillar organisationen och den exakta anledningen till att de n\u00e4mnde att h\u00e4nvisa din organisation till sina v\u00e4nner och familj.<\/p>\n<h3><b>Passiv<\/b><\/h3>\n<p>En respondent som har f\u00e5tt dig mellan 7 och 8 anses vara passiv eller neutral.<\/p>\n<p>De anses vara passiva eftersom det antas att de varken kommer att fr\u00e4mja organisationen eller s\u00e4ga n\u00e5got negativt.\u00a0De \u00e4r i allm\u00e4nhet n\u00f6jda, men eftersom de inte direkt p\u00e5verkar organisationens k\u00e4nslor, l\u00e4ggs lite vikt vid dem.\u00a0Det \u00e4r ett mer neutralt beteende som de visar.<\/p>\n<p>Men betyder detta att en organisation inte b\u00f6r uppm\u00e4rksamma dem eller ignorera dem eftersom de inte orsakar n\u00e5gon skada?\u00a0Om en organisation har en liknande attityd m\u00e5ste de \u00e4ndra den omedelbart.\u00a0\u00c4ven om deras po\u00e4ng inte beaktas n\u00e4r eNPS ber\u00e4knas, ignorera inte deras feedback.\u00a0Arbeta konsekvent f\u00f6r att g\u00f6ra dem till promotorer.\u00a0Ditt slutm\u00e5l b\u00f6r vara att omvandla dem till promotorer.<\/p>\n<p>Ist\u00e4llet kan du st\u00e4lla en enkel fr\u00e5ga till dem, &#8221;Vad \u00e4r det som hindrar dig fr\u00e5n att h\u00e4nvisa din familj\/v\u00e4nner till den h\u00e4r organisationen?&#8221;<\/p>\n<p>Skapa mer \u00e4n n\u00e5got annat en feedbackkultur i din organisation d\u00e4r alla kan dela eller uttrycka fritt.<\/p>\n<h3><b>Belackare<\/b><\/h3>\n<p><span data-preserver-spaces=\"true\">En respondent \u00e4r en belackare n\u00e4r de ger ett betyg mellan 0 och 6.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Vad betyder denna po\u00e4ng?\u00a0Det betyder att medarbetaren \u00e4r extremt missn\u00f6jd med organisationen.\u00a0Vissa saker st\u00f6r dem, och du som organisation m\u00e5ste komma till grundorsaken och identifiera problemen.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Det f\u00f6rsta steget \u00e4r att ta reda p\u00e5 varf\u00f6r de inte \u00e4r n\u00f6jda och orsaken till d\u00e5lig feedback.\u00a0Det \u00e4r n\u00e5got som st\u00f6r dem, och du m\u00e5ste g\u00e5 till botten med det.\u00a0Ta reda p\u00e5 vad de t\u00e4nker p\u00e5, s\u00e4g till dem att inte vara r\u00e4dda och dela vad de tycker.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">N\u00e4rhelst du f\u00e5r negativ feedback fr\u00e5n en anst\u00e4lld b\u00f6r det inducera en mekanism d\u00e4r den missn\u00f6jda medarbetaren f\u00e5r ett e-postmeddelande omedelbart och fr\u00e5gar vad som gick fel eller varf\u00f6r han\/hon inte \u00e4r n\u00f6jd med organisationen.\u00a0Du m\u00e5ste genuint bry dig och kommunicera hela organisationen att deras feedback \u00e4r v\u00e4rdefull genom att implementera de f\u00f6r\u00e4ndringar de vill ha i organisationen.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">H\u00f6g\u00a0\u00a0<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.questionpro.com\/blog\/employee-retention-strategies\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">personalavg\u00e5ng<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0\u00e4r fruktansv\u00e4rt irriterande och sm\u00e4rtsamt dyrt.\u00a0Ett steg i r\u00e4tt riktning kan hindra organisationer fr\u00e5n att f\u00e5 ett d\u00e5ligt rykte och l\u00e5ga resultat f\u00f6r anst\u00e4lldas nettopromotor.<\/span><\/p>\n<h2><strong>Employee Net Promoter Score (eNPS) Formel, ber\u00e4kning och exempel<\/strong><strong>\u00a0<\/strong><\/h2>\n<p>De anst\u00e4lldas Net Promoter Score \u00e4r antalet promotorer minus antalet negativa delat med det totala antalet respondenter multiplicerat med 100.<\/p>\n<p>D\u00e4rf\u00f6r \u00e4r eNPS-formeln:<\/p>\n<table class=\"table-border\" width=\"800\">\n<tbody>\n<tr>\n<td><b>eNPS= Antal initiativtagare \u2013 Antal belackare\/Totalt antal svarande x 100<\/b><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><b>Nationwise Employee Net Promoter Score Ber\u00e4kningsexempel:<\/b><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-63050\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-1-450x269.jpg\" sizes=\"(max-width: 550px) 100vw, 550px\" srcset=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-1-450x269.jpg 450w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-1-300x179.jpg 300w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-1-768x459.jpg 768w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-1.jpg 844w\" alt=\"anst\u00e4lldas nettopromotorpo\u00e4ng\" width=\"550\" height=\"328\" \/><\/p>\n<p>L\u00e5t oss ta ett exempel \u2013 F\u00f6retag X vill veta om deras\u00a0<a href=\"https:\/\/www.questionpro.com\/blog\/employee-satisfaction-survey-questions\/\">anst\u00e4lldas tillfredsst\u00e4llelse<\/a>\u00a0och lojalitet p\u00e5 deras kontor i Nord- och Sydamerika.\u00a0De skickar enk\u00e4ten till sina anst\u00e4llda som arbetar p\u00e5 kontoren i dessa regioner.<\/p>\n<p>De f\u00e5r 5000 svar fr\u00e5n anst\u00e4llda i Nordamerika och 1000 svar fr\u00e5n LATAM-anst\u00e4llda.<\/p>\n<p>L\u00e5t oss bryta ner dessa svar.<\/p>\n<p>Du har f\u00e5tt totalt 5000 svar (Nordamerika)<\/p>\n<ul>\n<li>100 svar l\u00e5g i intervallet 0\u20136 (detractors)<\/li>\n<li>500 svar l\u00e5g i intervallet 7\u20138 (passiva)<\/li>\n<li>4400 svar l\u00e5g i intervallet 9\u201310 (promotorer)<\/li>\n<\/ul>\n<p>Anv\u00e4nda eNPS-formeln: 4400-100\/5000 *100= 86<\/p>\n<p>ENPS visas alltid som ett heltal och aldrig som en procentsats.\u00a0D\u00e4rf\u00f6r \u00e4r din eNPS 86.<\/p>\n<p>Du har f\u00e5tt totalt 1000 svar (LATAM )<\/p>\n<ul>\n<li>400 svar l\u00e5g i intervallet 0\u20136 (detractors)<\/li>\n<li>100 svar l\u00e5g i intervallet 7\u20138 (passiva)<\/li>\n<li>500 svar l\u00e5g i intervallet 9\u201310 (promotorer)<\/li>\n<\/ul>\n<p>Anv\u00e4nda eNPS-formeln: 500-400\/1000 *100= 10<\/p>\n<p>Det visas alltid som ett heltal och aldrig som en procentsats.\u00a0D\u00e4rf\u00f6r \u00e4r din eNPS 10.<\/p>\n<p>Fr\u00e5n ber\u00e4kningen ovan \u00e4r det uppenbart att organisationen beh\u00f6ver analysera orsakerna bakom ett l\u00e5gt eNPS-po\u00e4ng.<\/p>\n<h3><b>Regionvis eNPS-ber\u00e4kningsexempel:<\/b><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-63051\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-2.jpg\" sizes=\"(max-width: 550px) 100vw, 550px\" srcset=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-2.jpg 844w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-2-300x179.jpg 300w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-2-768x459.jpg 768w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-2-450x269.jpg 450w\" alt=\"eNPS ber\u00e4kningsexempel\" width=\"550\" height=\"328\" \/><\/p>\n<p>Samma organisation genomf\u00f6r anst\u00e4lldas Net Promoter Score-unders\u00f6kningar f\u00f6r anst\u00e4llda i Nordamerikas sex regioner.<\/p>\n<p>De tar emot svaren och ber\u00e4knar formeln f\u00f6r sin anst\u00e4lldas Net Promoter Score (eNPS).\u00a0F\u00f6ljande var po\u00e4ngen:<\/p>\n<p>eNPS f\u00f6r region 1: 80<\/p>\n<p>eNPS f\u00f6r region 2: 90<\/p>\n<p>eNPS f\u00f6r region 3: 90<\/p>\n<p>eNPS f\u00f6r region 4: 80<\/p>\n<p>eNPS f\u00f6r region 5: 90<\/p>\n<p>eNPS f\u00f6r region 6: 60<\/p>\n<p>Det \u00e4r uppenbart att fr\u00e5n eNPS-po\u00e4ngregionen 6 beh\u00f6ver f\u00f6rb\u00e4ttras medarbetartillfredsst\u00e4llelse f\u00f6r att f\u00e5 ett h\u00f6gre eNPS-po\u00e4ng.<\/p>\n<p><b>Citywise eNPS-ber\u00e4kningsexempel:<\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-63052\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-3.jpg\" sizes=\"(max-width: 550px) 100vw, 550px\" srcset=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-3.jpg 844w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-3-300x179.jpg 300w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-3-768x459.jpg 768w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-3-450x269.jpg 450w\" alt=\"ber\u00e4kningsexempel f\u00f6r anst\u00e4lldas nettopromotorpo\u00e4ng\" width=\"550\" height=\"328\" \/><\/p>\n<p>L\u00e5t oss anta att samma organisation har fem kontor p\u00e5 olika platser i samma stad och att de vill veta eNPS-po\u00e4ngen f\u00f6r alla sina kontor.\u00a0De skickar ut en enk\u00e4t till alla anst\u00e4llda p\u00e5 de fem olika platserna, och f\u00f6ljande resultat erh\u00e5lls genom att till\u00e4mpa eNPS-formeln:<\/p>\n<p>eNPS f\u00f6r Office 1: 80<\/p>\n<p>eNPS f\u00f6r Office 2: 90<\/p>\n<p>eNPS f\u00f6r Office 3: 60<\/p>\n<p>eNPS f\u00f6r Office 4:90<\/p>\n<p>eNPS f\u00f6r Office 5: 80<\/p>\n<p>Eftersom eNPS-po\u00e4ngen f\u00f6r kontor 3 \u00e4r 60, m\u00e5ste de f\u00f6rb\u00e4ttra sin medarbetarupplevelse och medarbetarn\u00f6jdhet f\u00f6r att f\u00f6rb\u00e4ttra sin eNPS-po\u00e4ng.<\/p>\n<p>Employee Net Promoter Score (eNPS)-ber\u00e4kning kan implementeras p\u00e5 olika niv\u00e5er som visas i exemplen ovan.<\/p>\n<p>L\u00e4s mer:\u00a0<a href=\"https:\/\/www.questionpro.com\/blog\/net-promoter-score-calculation\/\" target=\"_blank\" rel=\"noopener noreferrer\">Ber\u00e4kning av Net Promoter Score och hur det fungerar<\/a><\/p>\n<h2><strong>Employee Net Promoter Score (eNPS) Benchmark och tips<\/strong><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-62841 size-large\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/NPS-Meter-450x230.jpg\" sizes=\"(max-width: 450px) 100vw, 450px\" srcset=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/NPS-Meter-450x230.jpg 450w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/NPS-Meter-300x153.jpg 300w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/NPS-Meter.jpg 640w\" alt=\"anst\u00e4lld netto promotor po\u00e4ngm\u00e4tare\" width=\"450\" height=\"230\" \/><\/p>\n<p>Employee Net Promoter Score kan ocks\u00e5 vara f\u00f6rem\u00e5l f\u00f6r kulturella skillnader, och po\u00e4ngen kan variera i olika regioner eller l\u00e4nder, med anst\u00e4llda mindre ben\u00e4gna att ge ett h\u00f6gt betyg.\u00a0eNPS tillhandah\u00e5ller inte alltid information som \u00e4r beroende av sammanhanget.<\/p>\n<p>N\u00e4r det g\u00e4ller dessa fr\u00e5gor avr\u00e5der m\u00e5nga experter att \u00f6verv\u00e4ga andra f\u00f6retag eller branscher som riktm\u00e4rken f\u00f6r eNPS.\u00a0Tv\u00e4rtom s\u00e4ger experter att organisationer b\u00f6r b\u00f6rja med en po\u00e4ng och arbeta med att f\u00f6rb\u00e4ttra den.\u00a0<a href=\"https:\/\/hbr.org\/2021\/11\/net-promoter-3-0\">Harvard Business Review\u00a0<\/a>f\u00f6rklarar\u00a0att ENPS inspirerar f\u00f6retag att ha enast\u00e5ende service, som sedan kommer att ta tillbaka kunder och kontinuerligt f\u00f6rb\u00e4ttra verksamheten.\u00a0Detta understryker hur viktigt det \u00e4r att driva ett framg\u00e5ngsrikt f\u00f6retag fram\u00e5t.<\/p>\n<p>Det finns rimliga chanser att en organisations eNPS kan vara l\u00e4gre \u00e4n NPS, eftersom de anst\u00e4llda som arbetar f\u00f6r en organisation f\u00f6rv\u00e4ntar sig mer av den \u00e4n vad kunderna g\u00f6r.\u00a0Denna medvetenhet kan hj\u00e4lpa organisationer att tolka anst\u00e4lldas Net Promoter Score.\u00a0<a href=\"https:\/\/www.forbes.com\/sites\/shephyken\/2016\/12\/03\/how-effective-is-net-promoter-score-nps\/?sh=48744cb923e4\">Forbes<\/a>\u00a0magazine betonar vikten av att anv\u00e4nda din eNPS effektivt och hur det kan hj\u00e4lpa dig att driva din verksamhet fram\u00e5t.<\/p>\n<p>Men h\u00e4r \u00e4r n\u00e5gra tips om hur du anv\u00e4nder eNPS effektivt f\u00f6r att f\u00e5 b\u00e4ttre resultat:<\/p>\n<p>1. Ledningen f\u00f6r din organisation b\u00f6r veta varf\u00f6r unders\u00f6kningen administreras till de anst\u00e4llda.\u00a0Metoderna f\u00f6r att f\u00f6lja upp n\u00e4r svaren har samlats in b\u00f6r vara f\u00f6rutbest\u00e4mda.<\/p>\n<p>2. Unders\u00f6kningen kommer att ge b\u00e4ttre resultat om den \u00e4r lyh\u00f6rd och kan n\u00e5s \u00e4ven med handh\u00e5llna enheter som surfplattor eller mobiltelefoner s\u00e5 att anst\u00e4llda kan svara snabbt och enkelt.<\/p>\n<p>3. Unders\u00f6kningen b\u00f6r vid varje given tidpunkt vara anonym.\u00a0Anst\u00e4llda b\u00f6r garanteras att deras identitet inte st\u00e5r p\u00e5 spel.\u00a0Om du som organisation misslyckas med att ge dem denna garanti kommer resultaten att sp\u00e4das ut.\u00a0Du kommer inte att f\u00e5 opartiska svar fr\u00e5n dina anst\u00e4llda.<\/p>\n<p>4. Anst\u00e4lldas lycka \u00e4r inte en eng\u00e5ngsaff\u00e4r.\u00a0Om du inte kommer ih\u00e5g n\u00e4r du senast fr\u00e5gade din medarbetare om de trivdes p\u00e5 arbetsplatsen, d\u00e5 \u00e4r det dags att fr\u00e5ga nu!\u00a0<a href=\"https:\/\/www.questionpro.com\/blog\/employee-engagement-survey-questions-2\/\" target=\"_blank\" rel=\"noopener noreferrer\">Medarbetarnas engagemang<\/a>\u00a0och\u00a0<a href=\"https:\/\/www.questionpro.com\/blog\/employee-satisfaction-survey-questions\/\" target=\"_blank\" rel=\"noopener noreferrer\">medarbetarnas tillfredsst\u00e4llelse<\/a>\u00a0\u00e4r de tv\u00e5 grundpelarna i en organisation och arbetsgivare b\u00f6r kunna sp\u00e5ra det fr\u00e5n tid till annan.\u00a0Experter f\u00f6resl\u00e5r att dessa unders\u00f6kningar ska skickas ut kvartalsvis, det \u00e4r tillr\u00e4ckligt ofta f\u00f6r att de anst\u00e4llda inte ska vara irriterade \u00f6ver att fylla i den.<\/p>\n<h3><strong>F\u00f6rdelar med att ber\u00e4kna Employee Net Promoter Score<\/strong><\/h3>\n<p>Vikten av eNPS kan inte f\u00f6rnekas.\u00a0H\u00e4r \u00e4r f\u00f6rdelarna med att ber\u00e4kna Employee Net Promoter Score:<\/p>\n<p><b>1. Det hj\u00e4lper dig att m\u00e4ta anst\u00e4lldas \u00f6vergripande lojalitet:<\/b>\u00a0Employee Net Promoter Score \u00e4r ett snabbt s\u00e4tt att m\u00e4ta medarbetarnas engagemang, organisationens h\u00e4lsa och det b\u00e4sta med detta \u00e4r att det sl\u00e5r de traditionella l\u00e5nga tr\u00e5kiga unders\u00f6kningarna utan att g\u00f6ra.\u00a0Hj\u00e4lp d\u00e4rf\u00f6r till att m\u00e4ta niv\u00e5erna av anst\u00e4lldas lojalitet genom att bara st\u00e4lla en\u00a0<a href=\"https:\/\/www.questionpro.com\/article\/survey-question-answer-type.html\">enk\u00e4tfr\u00e5ga<\/a>\u00a0.<\/p>\n<p><b>2. Minska personalavg\u00e5ng:<\/b>\u00a0Genom att m\u00e4ta eNPS och andra\u00a0\u00a0<a class=\"editor-rtfLink\" href=\"https:\/\/www.questionpro.com\/blog\/hr-analytics-and-trends\/#Predictive_HR_Analytics_Trends_-_2018\" target=\"_blank\" rel=\"noopener noreferrer\">HR<\/a>\u00a0-m\u00e5tt, \u00a0kommer organisationer att kunna f\u00f6rhindra h\u00f6ga avg\u00e5ngsgrader men s\u00e4tta ihop en beredskapsplan.\u00a0Svaren som en organisation f\u00e5r p\u00e5 implementeringen av eNPS-unders\u00f6kningen hj\u00e4lper till att f\u00f6rst\u00e5 om anst\u00e4llda i organisationen \u00e4r n\u00f6jda eller inte.\u00a0S\u00e5ledes kan korrigerande \u00e5tg\u00e4rder vidtas omedelbart.<\/p>\n<p><b>3. Ger en chans att omvandla negativa till positiva:<\/b>\u00a0eNPS-unders\u00f6kning kan hj\u00e4lpa organisationer att omvandla sina belackare till promotorer.\u00a0Det kan g\u00f6ras genom att implementera specifika f\u00f6r\u00e4ndringar i systemet.\u00a0Varje g\u00e5ng du f\u00e5r ett negativt svar fr\u00e5n dina anst\u00e4llda skulle ett automatiskt system utl\u00f6sa ett e-postmeddelande som fr\u00e5gar om saker som inte g\u00e5r bra med dem i organisationen.\u00a0Samla in feedback och se till att agera utifr\u00e5n den.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Employee Net Promoter Score (eNPS) \u00e4r en metod byggd kring\u00a0Net Promoter Score (NPS)\u00a0f\u00f6r att m\u00e4ta anst\u00e4lldas lojalitet.\u00a0Den m\u00e4ter hur villiga [&hellip;]<\/p>\n","protected":false},"author":39,"featured_media":87738,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Employee Net Promoter Score (eNPS): Vad det \u00e4r + Gratis guide | QuestionPro<\/title>\n<meta name=\"description\" content=\"Employee Net Promoter Score m\u00e4ter hur villiga dina anst\u00e4llda \u00e4r att rekommendera sin arbetsplats till sin familj eller v\u00e4nner.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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