

{"id":784685,"date":"2022-05-27T15:30:01","date_gmt":"2022-05-27T22:30:01","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/pos-kundundersokning-vad-det-ar-och-hur-man-gor-det\/"},"modified":"2022-05-27T15:30:01","modified_gmt":"2022-05-27T15:30:01","slug":"pos-kundundersokning-vad-det-ar-och-hur-man-gor-det","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/sv\/pos-kundundersokning-vad-det-ar-och-hur-man-gor-det\/","title":{"rendered":"POS-kundunders\u00f6kning: Vad det \u00e4r och hur man g\u00f6r det"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Om du \u00e4r som de flesta f\u00f6retagare letar du alltid efter s\u00e4tt att minska kostnaderna och \u00f6ka vinsten. Ett s\u00e4tt att g\u00f6ra det \u00e4r att anv\u00e4nda en kundunders\u00f6kning f\u00f6r POS (Point of Sale) f\u00f6r att hj\u00e4lpa dig att fatta v\u00e4lgrundade beslut om din verksamhet. Men innan du kan g\u00f6ra det m\u00e5ste du veta vad en POS-unders\u00f6kning (Point of Sale) \u00e4r och vilka f\u00f6rdelar den kan ge dig.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Vad \u00e4r en POS-kundunders\u00f6kning?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">En kundunders\u00f6kning i kassan \u00e4r ett viktigt verktyg f\u00f6r f\u00f6retag att anv\u00e4nda f\u00f6r att samla in feedback fr\u00e5n sina kunder, s\u00e5 att du kan m\u00e4ta kundn\u00f6jdheten s\u00e5 snart en transaktion \u00e4ger rum.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genom att f\u00f6rst\u00e5 vad kunderna gillar och inte gillar med sin upplevelse kan f\u00f6retagen g\u00f6ra f\u00f6r\u00e4ndringar som f\u00f6rb\u00e4ttrar <a href=\"https:\/\/www.questionpro.com\/cx\/why\/5-pillars.html\">kundens upplevelse<\/a> och uppmuntrar dem att \u00e5terkomma i framtiden. Med hj\u00e4lp av POS-kundunders\u00f6kningar har cheferna f\u00f6r kundsucc\u00e9 data till hands som de kan anv\u00e4nda f\u00f6r att vidta omedelbara \u00e5tg\u00e4rder.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Vilka \u00e4r f\u00f6rdelarna med att anv\u00e4nda en kundunders\u00f6kning (Point of Sale) POS?<\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">Bekv\u00e4mlighet<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Att kunderna svarar i realtid hj\u00e4lper b\u00e5de kunderna och ditt f\u00f6retag. Du f\u00e5r feedback i realtid till din kunddatabas samtidigt som kunderna kan ge dig feedback direkt i stunden utan att beh\u00f6va v\u00e4nta p\u00e5 en postenk\u00e4t eller en online-unders\u00f6kning efter f\u00f6rs\u00e4ljningen. En annan f\u00f6rdel \u00e4r att tillhandah\u00e5lla kundunders\u00f6kningar p\u00e5 f\u00f6rs\u00e4ljningsst\u00e4llen p\u00e5 mobila enheter eller surfplattor, d\u00e4r QuestonPro <a href=\"https:\/\/www.questionpro.com\/mobile\/mobile-surveys.html\">mobila unders\u00f6kningar<\/a> \u00e4r marknadsledande.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">Tillf\u00f6rlitlighet<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">N\u00e4r vi samlar in feedback fr\u00e5n v\u00e5ra kunder vill vi ha \u00e4rlig feedback s\u00e5 att vi kan erbjuda en utm\u00e4rkt kundservice. S\u00e5 bekv\u00e4mligheten med POS-unders\u00f6kningar (Point of Sale) spelar en stor roll n\u00e4r det g\u00e4ller att f\u00e5 denna \u00e4rliga och omedelbara feedback. Ett autentiskt svar fr\u00e5n kunderna g\u00f6r det m\u00f6jligt f\u00f6r ditt f\u00f6retag att m\u00e4ta hur kunden f\u00f6r n\u00e4rvarande k\u00e4nner sig om den service de f\u00e5r.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">Realtid<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Genom att samla in feedback vid f\u00f6rs\u00e4ljningsst\u00e4llet kan du f\u00e5 svar i r\u00e4tt tid och f\u00f6rb\u00e4ttra din kundservice i realtid. Detta s\u00e4kerst\u00e4ller inte bara en effektiv kundresa utan ocks\u00e5  <\/span><span style=\"font-weight: 400;\">kundgl\u00e4dje.<\/span><span style=\"font-weight: 400;\">  (F\u00f6rs\u00e4ljningspunkt) POS-unders\u00f6kningar har en betydande f\u00f6rdel n\u00e4r det g\u00e4ller svarstiden. Du beh\u00f6ver inte v\u00e4nta p\u00e5 att kunderna ska reagera som du skulle g\u00f6ra med en vanlig post eller  <\/span><a href=\"http:\/\/www.questionpro.com\/blog\/what-are-online-surveys\/\"><br \/>\n  <span style=\"font-weight: 400;\">online-enk\u00e4t<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\"> om du fr\u00e5gar dem vid f\u00f6rs\u00e4ljningsst\u00e4llet.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">Optimera kundupplevelsen fr\u00e5n b\u00f6rjan<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Fokuserar p\u00e5 att f\u00f6rb\u00e4ttra kundservicen, vilket \u00e4r viktigt f\u00f6r att ditt f\u00f6retag ska lyckas. Den feedback som kunderna ger ger dig strategisk kunskap om hur du kan optimera prestanda som beh\u00f6ver f\u00f6rb\u00e4ttras f\u00f6r ditt f\u00f6retag. M\u00e4tning av varje aspekt av <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\">kundresan<\/a> b\u00f6rjar redan fr\u00e5n b\u00f6rjan. Den opersonliga karakt\u00e4ren hos en s\u00e5dan kundunders\u00f6kning kan ocks\u00e5 g\u00f6ra det l\u00e4ttare f\u00f6r kunder som inte \u00e4r bekv\u00e4ma med personliga intervjuer.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">Hantering av rykte p\u00e5 n\u00e4tet<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">En av de viktigaste faktorerna f\u00f6r att ett f\u00f6retag ska lyckas \u00e4r varum\u00e4rkets trov\u00e4rdighet, och att bygga upp ett f\u00f6rtroende hos dina kunder bidrar till ett \u00f6verl\u00e4gset <a href=\"https:\/\/www.questionpro.com\/blog\/what-is-customer-engagement\/\">kundengagemang<\/a>. Det visar ocks\u00e5 att du bryr dig om kunderna och deras framg\u00e5ng. En kundunders\u00f6kning i realtid ger ditt f\u00f6retag m\u00f6jlighet att hantera sitt rykte och samtidigt visa dina kunder att du \u00e4r det b\u00e4sta valet f\u00f6r deras behov.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Hur genomf\u00f6r man en POS-kundunders\u00f6kning?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">H\u00e4r \u00e4r n\u00e5gra s\u00e4tt att samla in kundfeedback fr\u00e5n en POS-kundunders\u00f6kning. De b\u00e4sta s\u00e4tten \u00e4r:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Placera onlineformul\u00e4r p\u00e5 din webbplats.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u00e4gg till en QR-kod p\u00e5 kundernas kvitton.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kioskdiskar vid betalningsdiskarna.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">F\u00f6rs\u00e4ljningsrepresentanter erbjuder kunderna mobila surfplattor, vilket g\u00f6r det hela mer interaktivt.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Du kan g\u00f6ra en NPS-enk\u00e4t eller smiley-unders\u00f6kningar, som \u00e4r mer underh\u00e5llande!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">QuestionPro erbjuder ett enkelt s\u00e4tt att k\u00f6ra POS-unders\u00f6kningar (Point of Sale) med fullt anpassningsbara smiley-ansikten, du kan v\u00e4lja mellan standardsmiley-ansikten eller ladda upp dina egna, QuestionPro erbjuder ocks\u00e5 en  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/mobile-surveys-on-full-screen\/\"><span style=\"font-weight: 400;\">kiosk-app<\/span><\/a><span style=\"font-weight: 400;\">  som g\u00f6r det m\u00f6jligt att samla in data fr\u00e5n flera enheter och synkronisera dem till ett konto.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Med hj\u00e4lp av <\/span><a href=\"https:\/\/www.questionpro.com\/features\/kiosk-mode.html\"><br \/>\n  <span style=\"font-weight: 400;\">Kioskl\u00e4ge<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">  I QuestionPro-mobilappen kan du tvinga surfplattan att stanna kvar i unders\u00f6kningen. P\u00e5 s\u00e5 s\u00e4tt beh\u00f6ver du inte alls vara i kiosken, appen synkroniseras ocks\u00e5 automatiskt med ditt QuestionPro-konto vid en best\u00e4md tidpunkt eller s\u00e5 kan du anv\u00e4nda den i onlinel\u00e4ge f\u00f6r realtid.  Insamling av <a href=\"https:\/\/www.questionpro.com\/blog\/pos-data-analysis\/\">POS-data<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Med QuestionPro kan du filtrera dina data s\u00e5 att du kan unders\u00f6ka vilken butik som \u00e4r mest n\u00f6jd.<\/span><\/p>\n<p style=\"text-align: center;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?sourceRef=blog\"><strong>SKAPA ETT KOSTNADSFRITT KONTO<\/strong><\/a><\/p>\n<p><strong>F\u00f6rfattare<\/strong>: Zolin &amp; Yogi<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Om du \u00e4r som de flesta f\u00f6retagare letar du alltid efter s\u00e4tt att minska kostnaderna och \u00f6ka vinsten. Ett s\u00e4tt [&hellip;]<\/p>\n","protected":false},"author":80,"featured_media":741049,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1452],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>POS-kundunders\u00f6kning: Vad det \u00e4r och hur man g\u00f6r det | QuestionPro<\/title>\n<meta name=\"description\" content=\"En POS-kundunders\u00f6kning \u00e4r ett viktigt verktyg f\u00f6r f\u00f6retag som vill samla in feedback fr\u00e5n sina kunder. 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