{"id":381352,"date":"2022-06-23T06:43:26","date_gmt":"2022-06-23T13:43:26","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/memnuniyet-anketleri-icin-27-geribildirim-sorusu\/"},"modified":"2022-12-21T12:44:54","modified_gmt":"2022-12-21T12:44:54","slug":"feedback-questions","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/tr\/feedback-questions\/","title":{"rendered":"Memnuniyet Anketleri i\u00e7in 27 Geribildirim Sorusu"},"content":{"rendered":"

M\u00fc\u015fteri anketleri, \u015firketlerin m\u00fc\u015fterilerin \u00fcr\u00fcnleri ve hizmetleri hakk\u0131nda nas\u0131l hissettiklerini belirlemelerine yard\u0131mc\u0131 olabilir. Ayr\u0131ca kurulu\u015ftaki m\u00fc\u015fteri hizmetlerinin iyile\u015ftirilmesine yard\u0131mc\u0131 olur. Anketinizde, Gerekli m\u00fc\u015fteri geri bildirim sorular\u0131n\u0131 sormal\u0131s\u0131n\u0131z. Do\u011fru sorular\u0131 do\u011fru \u015fekilde sormak, m\u00fc\u015fteri anketlerinizden en iyi \u015fekilde yararlanman\u0131za yard\u0131mc\u0131 olacakt\u0131r.<\/span><\/p>\n

kamuoyu yoklamas\u0131<\/span><\/a> Kurulu\u015fun durumunu daha iyi anlamak i\u00e7in bir anketten memnuniyetiniz. 27 geri bildirim sorusundan olu\u015fan bu liste, \u015firketiniz i\u00e7in uygundur. yan\u0131tlar almak i\u00e7in, Bir tarama \u00e7al\u0131\u015ft\u0131r\u0131n.<\/span><\/p>\n

En \u00f6nemli 27 yorum sorusu<\/span><\/h2>\n

A\u015fa\u011f\u0131da, memnuniyet anketinize dahil etmeniz gereken en \u00f6nemli 27 m\u00fc\u015fteri geri bildirimi sorusu listelenmi\u015ftir. Bu sorular size i\u015finizin en \u00f6nemli y\u00f6nleri hakk\u0131nda hayati bilgiler sa\u011flayacakt\u0131r.<\/span><\/p>\n

genel memnuniyet anketi<\/span><\/h3>\n
    \n
  1. Bize olan ilginizi ne tetikledi?<\/span><\/li>\n
  2. Deneyiminizin hangi b\u00f6l\u00fcm\u00fcn\u00fc en e\u011flenceli buldunuz?<\/span><\/li>\n
  3. \u015eirketimizin genel memnuniyetini nas\u0131l de\u011ferlendirirsiniz?<\/span><\/li>\n<\/ol>\n

    M\u00fc\u015fteri hizmetlerini geli\u015ftirmek i\u00e7in geri bildirim anketi<\/span><\/h3>\n
      \n
    1. \u00c7al\u0131\u015fanlar\u0131m\u0131z\u0131 kibar ve yard\u0131msever buldunuz mu?<\/span><\/li>\n
    2. Deneyiminizi geli\u015ftirmek i\u00e7in ne yapabiliriz?<\/span><\/li>\n
    3. Bu ki\u015fiyle ilgili genel deneyiminizi nas\u0131l tan\u0131mlars\u0131n\u0131z?<\/span><\/li>\n
    4. Sorununuz en k\u0131sa s\u00fcrede \u00e7\u00f6z\u00fcld\u00fc m\u00fc?<\/span><\/li>\n
    5. Almad\u0131\u011f\u0131n\u0131z ve bekledi\u011finiz bir \u015fey var m\u0131?<\/span><\/li>\n<\/ol>\n

      Sorular Yeteneklerinizi g\u00f6stermek i\u00e7in notlar<\/span><\/h3>\n
        \n
      1. Web sitemizi daha \u00f6nce ziyaret ettiniz mi veya kulland\u0131n\u0131z m\u0131?<\/span><\/li>\n
      2. Sitede gezinmek kolay m\u0131yd\u0131?<\/span><\/li>\n
      3. Web portal\u0131 deneyiminizi bizimle nas\u0131l d\u00fczenlersiniz?<\/span><\/li>\n
      4. Sizi \u015firketimizin web sitesine \u00e7eken ne oldu?<\/span><\/li>\n
      5. \u00dcr\u00fcn\u00fcm\u00fcz\u00fcn veya hizmetimizin en \u00e7ok hangi \u00f6zelliklerinden keyif al\u0131yorsunuz?<\/span><\/li>\n
      6. \u00dcr\u00fcn\/hizmetimizin size, i\u015finize veya ya\u015fam tarz\u0131n\u0131za etkisi nedir?<\/span><\/li>\n
      7. Arkada\u015flar\u0131n\u0131za veya i\u015f arkada\u015flar\u0131n\u0131za bizim hakk\u0131m\u0131zda ne s\u00f6ylersiniz?<\/span><\/li>\n
      8. Birden ona kadar bir \u00f6l\u00e7ekte, \u0130\u015fimizin sizin \u00e7\u0131kar\u0131n\u0131za en uygun \u015fekilde \u00e7al\u0131\u015ft\u0131\u011f\u0131ndan ne kadar eminsiniz?<\/span><\/li>\n<\/ol>\n

        m\u00fc\u015fterilerinizin ihtiya\u00e7lar\u0131 \u00fczerine<\/span><\/h3>\n
          \n
        1. \u015eirketimiz sizin i\u00e7in hangi sorunu veya engeli \u00e7\u00f6z\u00fcyor?<\/span><\/li>\n
        2. Bu \u00e7\u00f6z\u00fcm\u00fcn etkinli\u011fini sizin i\u00e7in nas\u0131l iyile\u015ftirebiliriz?<\/span><\/li>\n
        3. Yeni \u00fcr\u00fcnler veya \u00f6zel f\u0131rsatlar sunuldu\u011funda haberdar olmak ister misiniz?<\/span><\/li>\n
        4. \u015eirketimizin e-posta b\u00fcltenini al\u0131yor musunuz?<\/span><\/li>\n
        5. \u015eirket blogumuzu okuyor musunuz?<\/span><\/li>\n<\/ol>\n

          Pazarlama mesaj\u0131n\u0131z\u0131 geli\u015ftirin<\/span><\/h3>\n
            \n
          1. Konumumuzu bulmak i\u00e7in hangi y\u00f6ntemi kulland\u0131n\u0131z?<\/span><\/li>\n
          2. Bize bir \u015fans vermek istemene ne sebep oldu?<\/span><\/li>\n
          3. \u00dcr\u00fcn\u00fcm\u00fcz\u00fc\/hizmetimizi d\u00fczenli olarak kullan\u0131yor musunuz?<\/span><\/li>\n<\/ol>\n

            Sat\u0131n alma deneyimini anlamak<\/span><\/h3>\n
              \n
            1. Arad\u0131\u011f\u0131n\u0131z bilgiyi bulabildiniz mi?<\/span><\/li>\n
            2. Sat\u0131n almay\u0131 yapmak ne kadar zor veya kolay?<\/span><\/li>\n<\/ol>\n

              irtibatta kalmak<\/span><\/h3>\n
                \n
              1. Bu ankete tekrar kat\u0131lmak ister misiniz?<\/span><\/li>\n<\/ol>\n

                soru t\u00fcrleri<\/span><\/h2>\n

                Geribildirim Geribildirim sorular\u0131na verilen farkl\u0131 yan\u0131t t\u00fcrleri, bunlar\u0131n yararl\u0131l\u0131\u011f\u0131n\u0131 belirlemenize yard\u0131mc\u0131 olur. Yan\u0131tlar\u0131 h\u0131zl\u0131 bir \u015fekilde almak ve bunlar\u0131 i\u015flemek ile ayr\u0131nt\u0131l\u0131 bilgi almak aras\u0131nda bir denge bulmak zor olabilir. \u0130\u015fte baz\u0131 olas\u0131 yan\u0131tlar.<\/span><\/p>\n

                soru<\/span><\/h3>\n

                \u0130kili \u0130kili soru, iki alternatif yan\u0131t\u0131 olan bir sorudur. \u0130kili sorular genellikle evet\/hay\u0131r, do\u011fru\/yanl\u0131\u015f, adil\/haks\u0131z veya kat\u0131l\u0131yorum\/kat\u0131lm\u0131yorum \u015feklinde yan\u0131tlara ihtiya\u00e7 duyan anketlerde kullan\u0131l\u0131r. Kat\u0131l\u0131mc\u0131lar\u0131n farkl\u0131 nitelikleri, deneyimleri veya bak\u0131\u015f a\u00e7\u0131lar\u0131 aras\u0131nda ayr\u0131m yapmak i\u00e7in kullan\u0131l\u0131rlar. M\u00fc\u015fterilerin bu kolay soruya olumlu yan\u0131t verme olas\u0131l\u0131\u011f\u0131 daha y\u00fcksektir, B\u00f6ylece daha s\u0131k ve daha fazla yerde g\u00fcndeme getirebilirsiniz.<\/span><\/p>\n

                A\u00e7\u0131k Yorum Sorular\u0131<\/span><\/h3>\n

                Bu t\u00fcr sorular\u0131n “evet” veya “hay\u0131r” \u015feklinde do\u011frudan bir cevab\u0131 yoktur. Yorum olarak a\u00e7\u0131k u\u00e7lu sorular ayr\u0131nt\u0131l\u0131 bir cevaba ihtiya\u00e7 duyar. Bunlar, etkile\u015fimi veya m\u00fc\u015fteri g\u00f6r\u00fc\u015f\u00fcn\u00fc anlaman\u0131za yard\u0131mc\u0131 olabilir. M\u00fc\u015fteriler ayr\u0131ca tamamlamak i\u00e7in daha fazla dikkat gerektirdi\u011finden bu yan\u0131tlar\u0131 atlamay\u0131 tercih ediyor.<\/span><\/p>\n

                Se\u00e7im Sorular\u0131<\/span><\/h3>\n

                birden fazla<\/span> \u00c7oktan se\u00e7meli sorular genellikle tek veya \u00e7oktan se\u00e7meli yan\u0131t \u00f6zelliklerine sahiptir. Bunlar, evet veya hay\u0131r yan\u0131t\u0131ndan daha ince sorulard\u0131r. Yan\u0131tlar belirli bir listeyle s\u0131n\u0131rl\u0131d\u0131r. Bu, iyi yap\u0131land\u0131r\u0131lm\u0131\u015f veriler sa\u011flarken size daha fazla ayr\u0131nt\u0131 verebilir.<\/span><\/p>\n

                Likert \u00f6l\u00e7ekli sorular<\/span><\/h3>\n

                Bu, anket sorular\u0131n\u0131n en yayg\u0131n bi\u00e7imlerinden biridir.Likert \u00f6l\u00e7e\u011fi, kat\u0131l\u0131mc\u0131lar\u0131n kendi bak\u0131\u015f a\u00e7\u0131lar\u0131n\u0131 en iyi destekleyen se\u00e7ene\u011fi belirledikleri bir gerek\u00e7e \u00f6l\u00e7e\u011fidir. Likert \u00f6l\u00e7ekli ankete kat\u0131lanlar evet veya hay\u0131r se\u00e7medi.<\/span><\/p>\n

                Tek bir anket sorusunda, “Memnun” ile “memnun de\u011fil” aras\u0131nda de\u011fi\u015fen belirli se\u00e7enekler veya numaraland\u0131r\u0131lm\u0131\u015f bir derecelendirme \u00f6l\u00e7e\u011fi vard\u0131r. Bu t\u00fcr tepkiler, g\u00f6rseller, renk kodlamas\u0131 veya emojiler kullan\u0131larak daha anlaml\u0131 ve ilgi \u00e7ekici hale getirilebilir.<\/span><\/p>\n

                \u0130yi bir anket olu\u015fturmak i\u00e7in \u015fu ek noktalar\u0131 g\u00f6z \u00f6n\u00fcnde bulundurun:<\/span><\/p>\n

                  \n
                • hassas konulara yer verin, din veya siyasi g\u00f6r\u00fc\u015f gibi, Ba\u011flam a\u00e7\u0131s\u0131ndan ilgili sorular\u0131n yan\u0131nda. Bu, kat\u0131l\u0131mc\u0131lar\u0131n soruyu neden sordu\u011funuzu anlamalar\u0131na yard\u0131mc\u0131 olacakt\u0131r.<\/span><\/li>\n
                • \u0130lk sorular\u0131 yan\u0131tlamay\u0131 kolay, e\u011flenceli ve ilgi \u00e7ekici hale getirin.<\/span><\/li>\n
                • Her sorunun sonunda, Soru i\u015fareti ekleyin.<\/span><\/li>\n
                • T\u00fcm sorular\u0131n dilbilgisi a\u00e7\u0131s\u0131ndan do\u011fru ve hatas\u0131z oldu\u011fundan emin olun.<\/span><\/li>\n
                • Argo kullanmaktan ka\u00e7\u0131n\u0131n ve bunun yerine herkesin anlad\u0131\u011f\u0131 terimleri ve kavramlar\u0131 kullan\u0131n.<\/span><\/li>\n<\/ul>\n

                  Geri bildirim sorular\u0131 hakk\u0131nda sonu\u00e7<\/span><\/h2>\n

                  Anketi haz\u0131rlamaya yard\u0131mc\u0131 olmas\u0131 i\u00e7in geri bildirim sorular\u0131n\u0131 kullanabilirsiniz. Geri bildirim isterken ne arayaca\u011f\u0131n\u0131z\u0131 bilmek \u00f6nemlidir. Ba\u015far\u0131l\u0131 bir anket sa\u011flamak i\u00e7in sorular\u0131n\u0131z\u0131 \u00f6zelle\u015ftirin. Do\u011fru sorular\u0131 do\u011fru ki\u015filere sordu\u011funuzdan emin olun ve onlar\u0131 \u00e7ok erken sormay\u0131n. Olumlu ve olumsuz geri bildirim almaya kendinizi haz\u0131rlay\u0131n.<\/span><\/p>\n

                  \u015eimdi m\u00fckemmel anketinizi olu\u015fturmaya ba\u015flay\u0131n. Bu 27 t\u00fcr geri bildirim sorusu, QuestionPro platformunda be\u011feninize g\u00f6re bir anket olu\u015fturmak i\u00e7in kullan\u0131labilir. \u00c7e\u015fitli soru t\u00fcrleri ve ak\u0131l y\u00fcr\u00fctme ekleyin. Denemenin zaman\u0131 geldi!<\/span><\/p>\n

                   <\/p>\n

                   <\/p>\n","protected":false},"excerpt":{"rendered":"

                  M\u00fc\u015fteri anketleri, \u015firketlerin m\u00fc\u015fterilerin \u00fcr\u00fcnleri ve hizmetleri hakk\u0131nda nas\u0131l hissettiklerini belirlemelerine yard\u0131mc\u0131 olabilir. Ayr\u0131ca kurulu\u015ftaki m\u00fc\u015fteri hizmetlerinin iyile\u015ftirilmesine yard\u0131mc\u0131 olur. […]<\/p>\n","protected":false},"author":39,"featured_media":361585,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[239],"tags":[],"yoast_head":"\nMemnuniyet Anketleri i\u00e7in 27 Geribildirim Sorusu | QuestionPro<\/title>\n<meta name=\"description\" content=\"Bu 27 Tatmin Edici Geri Bildirim Sorusu, ba\u015far\u0131l\u0131 bir m\u00fc\u015fteri geri bildirim anketi olu\u015fturman\u0131za yard\u0131mc\u0131 olabilir. 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