{"id":388517,"date":"2022-06-27T23:28:09","date_gmt":"2022-06-28T06:28:09","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=388517"},"modified":"2024-05-27T07:46:08","modified_gmt":"2024-05-27T14:46:08","slug":"net-promoter-score-survey","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/tr\/net-promoter-score-survey\/","title":{"rendered":"Net Tavsiye Skoru anket sorusu"},"content":{"rendered":"<h3 class=\"ft-macro-main-title\">Net Tavsiye Skoru (NPS) anketi nedir?<\/h3>\n<p class=\"ft-macro-description\">Net Tavsiye Skoru (NPS) anketi, m\u00fc\u015fterilerinizin i\u015fletmenizi ba\u015fkalar\u0131na y\u00f6nlendirme olas\u0131l\u0131\u011f\u0131n\u0131 \u00f6l\u00e7en tek bir sorudan olu\u015fur. M\u00fc\u015fteri deneyimi, m\u00fc\u015fteri memnuniyeti ve marka sadakatinin bir g\u00f6stergesidir. NPS anketinin yan\u0131tlar\u0131, -100 ile 100 aras\u0131nda bir puan olu\u015fturmak i\u00e7in kullan\u0131l\u0131r. NPS puan\u0131, m\u00fc\u015fterileri s\u0131n\u0131fland\u0131rmak ve i\u015fletmelerin deneyimlerini iyile\u015ftirmelerine yard\u0131mc\u0131 olmak i\u00e7in kullan\u0131l\u0131r.<\/p>\n<h3 class=\"ft-macro-main-title\">Net Tavsiye Skoru NPS anket sorusu<\/h3>\n<p class=\"ft-macro-description\">Tipik NPS anketleri sadece bir sorudan olu\u015fur.<\/p>\n<p class=\"ft-macro-description\"><i>\u015eirketimizle olan t\u00fcm deneyiminizi g\u00f6z \u00f6n\u00fcnde bulundurarak, bizi arkada\u015f\u0131n\u0131za veya meslekta\u015f\u0131n\u0131za tavsiye etme olas\u0131l\u0131\u011f\u0131n\u0131z nedir?<\/i><\/p>\n<p class=\"ft-macro-description\">Cevap se\u00e7enekleri 0-10 aras\u0131nda yatay olarak d\u00fczenlenmi\u015ftir.<\/p>\n<p><img decoding=\"async\" class=\"macro-image-popup lazyloaded\" src=\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Net-Promoter-Score-question.png\" alt=\"Net-Promoter-Puan-soru\" data-src=\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Net-Promoter-Score-question.png\" data-toggle=\"modal\" data-target=\"#imagePopUpModal\" \/><\/p>\n<p class=\"ft-macro-description\">Puana g\u00f6re m\u00fc\u015fteriler 3 kategoriden birine giriyor.<\/p>\n<ul class=\"ft-macro-select-option-list\">\n<li><b>Destekleyiciler<\/b>\u00a0: 9 veya 10 puan veren ve hizmetlerinizden memnun olan m\u00fc\u015fteriler.\u00a0Onlar sad\u0131k merakl\u0131lard\u0131r ve i\u015finiz i\u00e7in m\u00fcjdeciler olduklar\u0131n\u0131 kan\u0131tlayabilirler.\u00a0\u015eirketinizi sosyal veya profesyonel \u00e7evrelerindeki ki\u015filere \u00f6nerme olas\u0131l\u0131klar\u0131 olduk\u00e7a y\u00fcksektir.<\/li>\n<li><b>Pasifler<\/b>\u00a0: 7 veya 8 puan alan ve \u015firketinizle ortalama deneyime sahip m\u00fc\u015fteriler.\u00a0Hizmetlerinizden memnunlar ancak bir f\u0131rsat verilirse rakiplerinizi de\u011fi\u015ftirebilirler.\u00a0Tarafs\u0131z bir duru\u015flar\u0131 vard\u0131r &#8211; olumsuz a\u011f\u0131zdan a\u011fza yaymazlar ancak markan\u0131z\u0131 da tan\u0131tmazlar.<\/li>\n<li><b>K\u00f6t\u00fcleyen<\/b>\u00a0: 6&#8217;n\u0131n alt\u0131nda puan veren ve \u00fcr\u00fcnlerinizden veya hizmetlerinizden memnun olmayan m\u00fc\u015fteriler.\u00a0K\u00f6t\u00fc deneyimlerini ba\u015fkalar\u0131yla payla\u015f\u0131rlar ve \u015firketin itibar\u0131n\u0131 zedelerler.\u00a0\u00dcr\u00fcnlerinizi veya hizmetlerinizi tekrar sat\u0131n almak istemezler ve ba\u015fkalar\u0131n\u0131n da cesaretini k\u0131rarlar.<\/li>\n<\/ul>\n<h3 class=\"ft-macro-main-title\">Form\u00fcl ile Net Tavsiye skoru hesaplamas\u0131<\/h3>\n<p class=\"ft-macro-description\">Destekleyenlerin y\u00fczdesinden k\u00f6t\u00fcleyenlerin y\u00fczdesini \u00e7\u0131kararak NPS&#8217;yi hesaplayabilirsiniz.<\/p>\n<p class=\"ft-macro-description\">Destekleyenlerin say\u0131s\u0131n\u0131 hesaplamak i\u00e7in, toplam yan\u0131t verenlerden pasiflerin ve k\u00f6t\u00fcleyicilerin say\u0131s\u0131n\u0131 \u00e7\u0131kar\u0131n.<\/p>\n<p class=\"ft-macro-description\">Ke\u015ffedin:\u00a0<a class=\"ft-anchor-link-macro\" href=\"https:\/\/www.questionpro.com\/blog\/nps-considered-good-net-promoter-score\/\">\u0130yi bir Net Tavsiye Skoru nedir?<\/a><\/p>\n<p><img decoding=\"async\" class=\"macro-image-popup lazyloaded\" src=\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/NPS-formula.jpg\" alt=\"NPS form\u00fcl\u00fc\" data-src=\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/NPS-formula.jpg\" data-toggle=\"modal\" data-target=\"#imagePopUpModal\" \/><\/p>\n<h3 class=\"ft-macro-main-title\">Net Tavsiye Skoru sorusu \u00f6rne\u011fi<\/h3>\n<p class=\"ft-macro-description\">Ma\u011fazas\u0131n\u0131n Net Tavsiye Skorunu hesaplamak isteyen bir kahvehane d\u00fc\u015f\u00fcn\u00fcn.\u00a0Sonu\u00e7lar, onlara m\u00fc\u015fteri deneyimi ve m\u00fc\u015fterilerinin kahve d\u00fckkanlar\u0131n\u0131 ba\u015fkalar\u0131na y\u00f6nlendirme olas\u0131l\u0131klar\u0131 hakk\u0131nda fikir verecektir.<\/p>\n<p class=\"ft-macro-description\">100 m\u00fc\u015fterisine NPS sorular\u0131 sorduklar\u0131n\u0131 varsayarsak, 40 m\u00fc\u015fterisi \u00fcr\u00fcn ve hizmetlerini 9, 20&#8217;si 10, 20&#8217;si 7, 10&#8217;u 8 ve 10 m\u00fc\u015fterisi 6 veya alt\u0131 olarak derecelendirdi.<\/p>\n<p class=\"ft-macro-description\">Bu nedenle, m\u00fc\u015fterilerin kategorizasyonu a\u015fa\u011f\u0131daki gibidir.<br \/>\nDestekleyenler = 40 + 20 (De\u011ferlendirme 9 ve \u00fczeri)<br \/>\nPasifler = 20 + 20 (Derecelendirme 7-8)<br \/>\nK\u00f6t\u00fcleyenler = 10 (Derecelendirme 6 ve alt\u0131)<\/p>\n<p class=\"ft-macro-description\">Kahvehane \u015firketi, endi\u015feleri hakk\u0131nda daha fazla bilgi edinmek i\u00e7in pasifler ve k\u00f6t\u00fcleyenlerle ba\u011flant\u0131 kurmak i\u00e7in NPS puan\u0131n\u0131 kullanabilir.\u00a0\u0130yile\u015ftirme alanlar\u0131 \u00fczerinde \u00e7al\u0131\u015fabilir ve m\u00fc\u015fterilerinin harika bir deneyim ya\u015famas\u0131n\u0131 sa\u011flayabilirler.\u00a0M\u00fc\u015fteri geri bildirimi, kaynaklar\u0131 \u00f6nceliklendirmelerine ve kendileri i\u00e7in en \u00f6nemli olan \u015feylere ili\u015fkin i\u00e7g\u00f6r\u00fc kazanmalar\u0131na yard\u0131mc\u0131 olacakt\u0131r.<\/p>\n<p class=\"ft-macro-description\">Diyelim ki pasif ve k\u00f6t\u00fc niyetli m\u00fc\u015fteriler, ma\u011fazan\u0131n daha iyi ayd\u0131nlatma ve sandalyelere sahip olmas\u0131 gerekti\u011fini d\u00fc\u015f\u00fcn\u00fcyor.\u00a0B\u00f6ylece, bu veri noktalar\u0131 NPS puan\u0131n\u0131 y\u00f6nlendiriyor.<\/p>\n<p class=\"ft-macro-description\">Anahtar bir s\u00fcr\u00fcc\u00fc analizi, kahvehanenin hedef kitlesini daha iyi anlamas\u0131na ve farkl\u0131 m\u00fc\u015fteri segmentleri i\u00e7in hangi yakla\u015f\u0131m\u0131 benimsemeleri gerekti\u011fini anlamalar\u0131na yard\u0131mc\u0131 olacakt\u0131r.<\/p>\n<h3 class=\"ft-macro-main-title\">Net Tavsiye Skoru sorular\u0131n\u0131n t\u00fcrleri<\/h3>\n<p class=\"ft-macro-description\">Toplanacak i\u00e7g\u00f6r\u00fclerin derinli\u011fine ba\u011fl\u0131 olarak, NPS sorular\u0131 2 t\u00fcre ayr\u0131l\u0131r.<\/p>\n<ol class=\"ft-macro-select-option-list\" type=\"1\">\n<li><b>Temel NPS sorusu<\/b>\u00a0: Kat\u0131l\u0131mc\u0131lardan 0-10 aras\u0131nda bir derecelendirme yapmalar\u0131 istenir.\u00a0Bu soru t\u00fcrlerine sahip NPS anketleri yaln\u0131zca bir sorudan olu\u015fur.<\/li>\n<li><b>NPS+ sorusu<\/b>\u00a0:\u00a0<a class=\"ft-anchor-link-macro\" href=\"https:\/\/www.questionpro.com\/features\/advanced-net-promoter-score.html\">NPS+<\/a> soru t\u00fcr\u00fc, NPS, temel neden ve yorumlar\u0131n birle\u015fimidir. Kat\u0131l\u0131mc\u0131lar\u0131n puanlar\u0131n\u0131n arkas\u0131ndaki nedenleri payla\u015fmalar\u0131na ve yorumlar kutusu arac\u0131l\u0131\u011f\u0131yla ayr\u0131nt\u0131l\u0131 geri bildirimde bulunmalar\u0131na olanak tan\u0131r.<\/li>\n<\/ol>\n<h3 class=\"ft-macro-main-title\">Net Tavsiye Skoru anket sorusunun kullan\u0131mlar\u0131<\/h3>\n<p class=\"ft-macro-description\">Kurulu\u015funuz i\u00e7in genel bir NPS hesaplamaya ek olarak, \u00fcr\u00fcnler veya hizmetler, web sitesi, ma\u011faza veya m\u00fc\u015fteri deste\u011fi i\u00e7in puan almak i\u00e7in bir NPS sorusu kullanabilirsiniz.<\/p>\n<p class=\"ft-macro-description\">NPS anketleri genellikle m\u00fc\u015fteriler i\u00e7in yap\u0131l\u0131rken, NPS soru anketini \u00e7al\u0131\u015fanlar i\u00e7in de kullanabilirsiniz.\u00a0Ortaya \u00e7\u0131kan puan, \u00e7al\u0131\u015fan NPS (eNPS) olarak bilinir.\u00a0eNPS, \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131n i\u015fyerinizi arkada\u015flar\u0131na y\u00f6nlendirme olas\u0131l\u0131\u011f\u0131n\u0131 \u00f6l\u00e7er.\u00a0\u00c7al\u0131\u015fan sa\u011fl\u0131\u011f\u0131n\u0131n ve genel \u00e7al\u0131\u015fma ortam\u0131na ili\u015fkin geri bildirimin bir g\u00f6stergesidir.<\/p>\n<ul class=\"ft-macro-select-option-list\">\n<li><b>M\u00fc\u015fteri Deneyimini \u0130yile\u015ftirin<\/b>\u00a0: Bir NPS anketi olmadan, m\u00fc\u015fterilerinizden ka\u00e7\u0131n\u0131n destekleyici, pasif ve k\u00f6t\u00fcleyen oldu\u011funa dair net bir fikre sahip olmak zor olacakt\u0131r.\u00a0NPS sorusu, genel m\u00fc\u015fteri deneyimini iyile\u015ftirmeniz gerekip gerekmedi\u011fini bulmay\u0131 kolayla\u015ft\u0131r\u0131r.\u00a0\u00c7o\u011fu zaman, zay\u0131f m\u00fc\u015fteri hizmetleri, d\u00fc\u015f\u00fck m\u00fc\u015fteri memnuniyeti, m\u00fc\u015fteri sadakati ve y\u00fcksek oranda k\u00f6t\u00fcleyenlerden sorumludur.\u00a0Ayr\u0131nt\u0131l\u0131 geri bildirim toplamak ve bunu \u00f6n saflardaki temsilcilerinizle payla\u015fmak i\u00e7in anketlerinize a\u00e7\u0131k u\u00e7lu sorular ekleyin.\u00a0Bu, m\u00fc\u015fteri sorgular\u0131n\u0131 daha iyi \u00e7\u00f6zmelerine yard\u0131mc\u0131 olacakt\u0131r.<\/li>\n<li><b>Geri bildirim d\u00f6ng\u00fcs\u00fcn\u00fc kapat\u0131n<\/b>\u00a0: Kat\u0131l\u0131mc\u0131lar\u0131n ayr\u0131nt\u0131l\u0131 geri bildirimlerini payla\u015fmas\u0131na izin vermek i\u00e7in NPS sorusunu a\u00e7\u0131k u\u00e7lu bir metin sorusuyla birle\u015ftirebilirsiniz.\u00a0\u0130\u015fletmelere beklentileri ve iyile\u015ftirme alanlar\u0131 hakk\u0131nda daha fazla bilgi verebilirler.<\/li>\n<li><b>Tahmin sat\u0131\u015flar\u0131<\/b>\u00a0: \u0130yi bir NPS puan\u0131, mevcut m\u00fc\u015fterilerinizin gelecekte de \u00fcr\u00fcnlerinizi sat\u0131n alma olas\u0131l\u0131\u011f\u0131n\u0131n y\u00fcksek oldu\u011fu anlam\u0131na gelir.\u00a0Gelecekteki sat\u0131\u015flar\u0131 tahmin etmenizi ve eylemlerinizi buna g\u00f6re planlaman\u0131z\u0131 sa\u011flar.<\/li>\n<li><b>Sat\u0131\u015f ve pazarlama stratejisi olu\u015fturun<\/b>\u00a0: \u00dcr\u00fcnlerinizi ve hizmetlerinizi destek\u00e7ilere satabilir veya \u00e7apraz sat\u0131\u015f yapabilirsiniz.\u00a0Zaman zaman, k\u00f6t\u00fcleyicileri kendileri i\u00e7in do\u011fru \u00fcr\u00fcn ve hizmetler konusunda e\u011fitmek, deneyimlerini iyile\u015ftirebilir.\u00a0Uygun bir pazarlama kampanyas\u0131, do\u011fru hedef kitle i\u00e7in do\u011fru \u00e7\u00f6z\u00fcmleri sergileyebilir.\u00a0M\u00fc\u015fteriler farkl\u0131 kategorilere ayr\u0131ld\u0131k\u00e7a, pazarlamac\u0131lar her bir insan grubu i\u00e7in hedefli kampanyalar olu\u015fturabilir.<\/li>\n<\/ul>\n<h3 class=\"ft-macro-main-title\">NPS anket sorusunun avantajlar\u0131<\/h3>\n<ul class=\"ft-macro-select-option-list\">\n<li><b>Kullan\u0131m\u0131 ve yan\u0131tlamas\u0131 basit<\/b>\u00a0: Pazar ara\u015ft\u0131rmac\u0131lar\u0131 i\u00e7in NPS sorusunun kullan\u0131m\u0131 kolayd\u0131r.\u00a0Bir NPS anketi olu\u015fturmak i\u00e7in soru t\u00fcr\u00fcn\u00fc \u00e7evrimi\u00e7i bir anket yaz\u0131l\u0131m\u0131na s\u00fcr\u00fckleyip b\u0131rakman\u0131z gerekir.\u00a0Yan\u0131t verenlerin yan\u0131tlar\u0131n\u0131 g\u00f6ndermek i\u00e7in yan\u0131t se\u00e7eneklerinden birine t\u0131klamalar\u0131 gerekir.\u00a0Geri bildirimlerini payla\u015fmak fazla zaman alm\u0131yor.<\/li>\n<li><b>\u0130\u015fi b\u00fcy\u00fct\u00fcn<\/b>\u00a0: NPS sorusuna verilen yan\u0131tlar, m\u00fc\u015fteri deneyimini nas\u0131l iyile\u015ftirebilece\u011finiz ve m\u00fc\u015fteri memnuniyetini nas\u0131l art\u0131rabilece\u011finiz konusunda fikir verir.\u00a0Mutlu m\u00fc\u015fterilerin, marka el\u00e7iniz olma ve herhangi bir \u00fccretli kaynak harcamadan i\u015finizi tan\u0131tma olas\u0131l\u0131\u011f\u0131 y\u00fcksektir.<\/li>\n<li><b>Mevcut M\u00fc\u015fterileri Elde Tutmak<\/b>\u00a0: Mevcut m\u00fc\u015fterileri elde tutmak, yeni bir m\u00fc\u015fteri kazanmaktan daha ekonomiktir.\u00a0NPS anket sorusu, mutsuz m\u00fc\u015fterileri belirlemenize yard\u0131mc\u0131 olur.\u00a0Geri bildirimleri \u00fczerinde \u00e7al\u0131\u015fmak, \u00fcr\u00fcnlerinizi veya hizmetlerinizi sat\u0131n almaya devam etmelerini sa\u011flayacakt\u0131r.<\/li>\n<li><b>Sekt\u00f6r kar\u015f\u0131la\u015ft\u0131rma \u00f6l\u00e7\u00fctleriyle kar\u015f\u0131la\u015ft\u0131r\u0131n<\/b>\u00a0: Hedef pazarda nas\u0131l durdu\u011funuzu \u00f6\u011frenin ve NPS puan\u0131n\u0131z\u0131 sekt\u00f6r liderleriyle kar\u015f\u0131la\u015ft\u0131r\u0131n.\u00a0Kar\u015f\u0131la\u015ft\u0131rmal\u0131 bir analiz, bo\u015fluklar\u0131 ve hangi \u00f6nlemi iyile\u015ftirmeniz gerekti\u011fini bilmenize yard\u0131mc\u0131 olacakt\u0131r.<\/li>\n<\/ul>\n<h3 class=\"ft-macro-main-title\">Net Tavsiye Skoru (NPS) anket panosu ve kar\u015f\u0131la\u015ft\u0131rmal\u0131 NPS anket analizi<\/h3>\n<p class=\"ft-macro-description\">NPS \u00f6l\u00e7\u00fcm\u00fcn\u00fcn kritik hedeflerinden biri, zaman i\u00e7inde nas\u0131l de\u011fi\u015fti\u011fini \u00f6l\u00e7mektir.\u00a0De\u011fi\u015fken olarak zamanla NPS anketi kullan\u0131larak toplanan verilerin grafiksel bir analizini gerektirir.<\/p>\n<p class=\"ft-macro-description\">QuestionPro NPS anket panosu, ayr\u0131nt\u0131l\u0131 NPS de\u011fer \u00e7izelgeleri ve grafikleri sunar.\u00a0Ayr\u0131ca co\u011frafi b\u00f6lgelere, \u00fcr\u00fcnlere ve hizmetlere dayal\u0131 kar\u015f\u0131la\u015ft\u0131rmal\u0131 NPS puanlar\u0131 ve k\u0131yaslamalar\u0131n\u0131 da g\u00f6sterir.<\/p>\n<p><img decoding=\"async\" class=\"macro-image-popup lazyloaded\" src=\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/NPSDashboard.jpg\" alt=\"NPS Panosu\" data-src=\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/NPSDashboard.jpg\" data-toggle=\"modal\" data-target=\"#imagePopUpModal\" \/><span class=\"ft-macro-sec-title\">Net Tavsiye Skoru (NPS) Anket \u00d6l\u00e7er<\/span><\/p>\n<p class=\"ft-macro-description\">QuestionPro Net Tavsiye Skor (NPS) Metresi, destek\u00e7ilerin, pasiflerin ve k\u00f6t\u00fcleyicilerin say\u0131s\u0131n\u0131n ger\u00e7ek zamanl\u0131 olarak g\u00f6rsel bir temsilini sunar. Ayr\u0131ca sonu\u00e7lar\u0131 .xls bi\u00e7iminde d\u0131\u015fa aktarabilir, veri filtreleri uygulayabilir ve NPS raporunu payla\u015fabilirsiniz.<\/p>\n<p><img decoding=\"async\" class=\"macro-image-popup lazyloaded\" src=\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Net-Promoter-Score-survey-meter.png\" alt=\"Net-Promoter-Puan-anket-metre\" data-src=\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Net-Promoter-Score-survey-meter.png\" data-toggle=\"modal\" data-target=\"#imagePopUpModal\" \/><\/p>\n<p class=\"ft-macro-description\"><strong>Is\u0131 haritas\u0131<\/strong>\u00a0size, dikkate al\u0131nan \u00e7e\u015fitli temas noktalar\u0131n\u0131n sistem taraf\u0131ndan olu\u015fturulan kar\u015f\u0131la\u015ft\u0131rmal\u0131 NPS puanlar\u0131n\u0131 verecektir.<\/p>\n<p><img decoding=\"async\" class=\"macro-image-popup lazyloaded\" src=\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Heatmap.png\" alt=\"S\u0131cakl\u0131k haritas\u0131\" data-src=\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Heatmap.png\" data-toggle=\"modal\" data-target=\"#imagePopUpModal\" \/><\/p>\n<p class=\"ft-macro-description\">Net Tavsiye Skoru (NPS) i\u00e7in <strong>\u00d6ncelik Matrisi anketi, size NPS S\u00fcr\u00fcc\u00fc puan\u0131 hakk\u0131nda fikir verecektir.\u00a0<\/strong>Y\u00fcksek S\u00fcr\u00fcc\u00fc puan\u0131 ve D\u00fc\u015f\u00fck NPS puan\u0131, y\u00fcksek \u00f6ncelikli eylem \u00f6\u011felerini temsil eder.\u00a0Y\u00fcksek S\u00fcr\u00fcc\u00fc puan\u0131 ve Y\u00fcksek NPS puan\u0131, temas noktas\u0131n\u0131n istikrarl\u0131 oldu\u011funu ve i\u015fi sorunsuz s\u00fcrd\u00fcrd\u00fc\u011f\u00fcn\u00fc g\u00f6sterir.<\/p>\n<p><img decoding=\"async\" class=\"macro-image-popup lazyloaded\" src=\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/priority-matrix-nps.jpg\" alt=\"NPS anket sorusu i\u00e7in \u00d6ncelik Matrisi\" data-src=\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/priority-matrix-nps.jpg\" data-toggle=\"modal\" data-target=\"#imagePopUpModal\" \/>\u00a0<img decoding=\"async\" class=\"macro-image-popup lazyloaded\" src=\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Detractor-recovery---closed-loop.png\" alt=\"NPS anket sorusunu kullanarak k\u00f6t\u00fcleyen kurtarma\" data-src=\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Detractor-recovery---closed-loop.png\" data-toggle=\"modal\" data-target=\"#imagePopUpModal\" \/><\/p>\n<h3 class=\"ft-macro-main-title\">Anketlerinizde Net Tavsiye Skoru (NPS) sorusu nas\u0131l kullan\u0131l\u0131r?<\/h3>\n<p class=\"ft-macro-description\"><a class=\"ft-anchor-link-macro\" href=\"https:\/\/www.questionpro.com\/help\/net-promoter-score-question-type.html\">Net Tavsiye Skoru soru tipindeki yard\u0131m dosyam\u0131zla<\/a>\u00a0bu \u00f6zelli\u011fi nas\u0131l kuraca\u011f\u0131n\u0131z\u0131 ve kullanaca\u011f\u0131n\u0131z\u0131 \u00f6\u011frenin .<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Net Tavsiye Skoru (NPS) anketi nedir? Net Tavsiye Skoru (NPS) anketi, m\u00fc\u015fterilerinizin i\u015fletmenizi ba\u015fkalar\u0131na y\u00f6nlendirme olas\u0131l\u0131\u011f\u0131n\u0131 \u00f6l\u00e7en tek bir sorudan [&hellip;]<\/p>\n","protected":false},"author":39,"featured_media":397128,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"net destek\u00e7i puan\u0131 anketi","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[239],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Net Tavsiye Skoru anket sorusu | QuestionPro<\/title>\n<meta name=\"description\" content=\"Net Tavsiye Skoru (NPS) anketi nedir? 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