{"id":395293,"date":"2022-06-29T05:32:58","date_gmt":"2022-06-29T12:32:58","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=395293"},"modified":"2024-05-27T07:41:33","modified_gmt":"2024-05-27T14:41:33","slug":"how-to-write-a-customer-feedback-survey","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/tr\/how-to-write-a-customer-feedback-survey\/","title":{"rendered":"M\u00fc\u015fteri geri bildirim anketi nas\u0131l haz\u0131rlan\u0131r?"},"content":{"rendered":"
\n

\u0130ki y\u00f6nl\u00fc ileti\u015fim her zaman ili\u015fkinin kalitesini art\u0131r\u0131r. M\u00fc\u015fteri geri bildirim anketi, \u00fcr\u00fcnleriniz ve hizmetleriniz i\u00e7in size g\u00fcvenen ki\u015filerin deneyimlerini, g\u00f6r\u00fc\u015flerini ve tercihlerini bilmenizi sa\u011flar. M\u00fc\u015fteriler bir \u015firketin en de\u011ferli varl\u0131klar\u0131d\u0131r ve bu nedenle onlar\u0131 dinlemek son derece \u00f6nemlidir. <\/span><\/p>\n

M\u00fc\u015fteri <\/span>geri bildirim anketi<\/span><\/a> , m\u00fc\u015fterilerin sesini sistematik bir \u015fekilde duyman\u0131za yard\u0131mc\u0131 olur. \u00c7evrimi\u00e7i bir m\u00fc\u015fteri geri bildirim anketi arac\u0131l\u0131\u011f\u0131yla toplanan veriler, size daha iyi kararlar vermenize yard\u0131mc\u0131 olabilecek bilgiler verebilir. Do\u011fru sorular\u0131 sormak, m\u00fc\u015fterileriniz aras\u0131nda kimlerin destekleyici, k\u00f6t\u00fcleyen veya pasif oldu\u011funu bilmenize yard\u0131mc\u0131 olur. Bu bilgilerin elinizin alt\u0131nda olmas\u0131, gelecekteki talebi tahmin etmenize yard\u0131mc\u0131 olacak ve m\u00fc\u015fterilerinize istediklerini sunacakt\u0131r.<\/span><\/p>\n

\u0130yi bir m\u00fc\u015fteri geri bildirim anketi yazmak i\u00e7in ipu\u00e7lar\u0131<\/span><\/h2>\n
    \n
  1. Amac\u0131 d\u00fc\u015f\u00fcn\u00fcn ve uygun bir ba\u015fl\u0131k verin.<\/span><\/li>\n<\/ol>\n

    Geri bildirim anketi olu\u015fturma amac\u0131n\u0131n ard\u0131ndaki d\u00fc\u015f\u00fcnceyi biraz zaman ay\u0131r\u0131n. Okuyucular\u0131 size faydal\u0131 geri bildirimler vermeye te\u015fvik edecek bir ba\u015fl\u0131k verin. M\u00fc\u015fteri geri bildirim anketleri genellikle e-posta yoluyla g\u00f6nderilir veya bir web sitesine g\u00f6m\u00fcl\u00fcr. Ba\u011flant\u0131 metni anketin amac\u0131na uymuyorsa, yeterli yan\u0131t oran\u0131 alamayabilirsiniz. Anketin ne oldu\u011fu hakk\u0131nda k\u0131sa bir giri\u015f yap\u0131n, b\u00f6ylece yan\u0131tlay\u0131p yan\u0131tlamamaya karar verebilirler.<\/span><\/p>\n

    A\u015fa\u011f\u0131da g\u00f6sterilen anketin uygun bir ba\u015fl\u0131\u011f\u0131 vard\u0131r ve anketin arkas\u0131ndaki amac\u0131 a\u00e7\u0131klar. Ayr\u0131ca, kat\u0131l\u0131mc\u0131lar\u0131n anketi tamamlaman\u0131n ne kadar s\u00fcrece\u011fini bilmelerini sa\u011flar.<\/span><\/p>\n

    \"geri<\/p>\n

      \n
    1. Do\u011fru kitleyi se\u00e7in<\/span><\/li>\n<\/ol>\n

      Bir \u00e7evrimi\u00e7i geri bildirim anketine<\/span><\/a> daha fazla yan\u0131t alman\u0131n en \u00f6nemli yollar\u0131ndan biri , do\u011fru insanlar\u0131 hedeflemektir. M\u00fc\u015fterileriniz geri bildirim anketi davetini herhangi birine rastgele g\u00f6nderdi\u011finizi d\u00fc\u015f\u00fcn\u00fcyorsa, anketi yan\u0131tlaman\u0131n buna de\u011fmeyebilece\u011fini d\u00fc\u015f\u00fcnme ihtimalleri vard\u0131r. \u0130nsanlar kar\u015f\u0131l\u0131\u011f\u0131nda bir \u015fey alacaklar\u0131n\u0131 hissettiklerinde (en az\u0131ndan memnuniyet), harekete ge\u00e7mek i\u00e7in kendilerini daha zorunlu hissederler.<\/span><\/p>\n

      Diyelim ki 18-25 ya\u015f aras\u0131 kad\u0131n n\u00fcfusun en sevdi\u011fi dondurma \u00e7e\u015fidini ara\u015ft\u0131rmak istiyorsan\u0131z, mail kontaklar\u0131n\u0131z\u0131 bu kriterlere g\u00f6re filtrelemeniz ve sadece onlara anket linki vermeniz gerekiyor.<\/span><\/p>\n

      \u00dccretsiz bir hesap olu\u015ftur!<\/span><\/strong><\/a><\/p>\n

        \n
      1. Bir anket yaz\u0131l\u0131m\u0131 se\u00e7in<\/span><\/li>\n<\/ol>\n

        Dijital zamanlarda, neredeyse hi\u00e7 kimse geri bildirim toplamak i\u00e7in ka\u011f\u0131t tabanl\u0131 bir anket kullan\u0131r. Sonu\u00e7lar\u0131 tasarlamak, da\u011f\u0131tmak ve analiz etmek i\u00e7in bir m\u00fc\u015fteri geri bildirim anketi yaz\u0131l\u0131m\u0131 kullanabilirsiniz. Cevaplar\u0131 \u00f6l\u00e7\u00fclebilir ve \u00f6l\u00e7\u00fclebilir olacak \u015fekilde sorular yaz\u0131n.<\/span><\/p>\n

        \u201c\u00dcr\u00fcn\u00fcm\u00fcz\u00fc be\u011fendiniz mi?\u201d diye sormak yerine, \u201cL\u00fctfen a\u015fa\u011f\u0131daki \u00f6zellikler i\u00e7in 1-5 aras\u0131 bir puan verin\u201d veya \u201c1-10 aras\u0131 bir \u00f6l\u00e7ekte, \u00fcr\u00fcn\u00fcm\u00fcz\u00fc arkada\u015flar\u0131n\u0131za ve ailenize \u00f6nerme olas\u0131l\u0131\u011f\u0131n\u0131z nedir?\u201d diye sorun. \u201d.<\/span><\/p>\n

        \u0130lk durumda, yan\u0131tlayan ki\u015fi evet veya hay\u0131r yan\u0131t\u0131n\u0131 verebilir, ancak \u00fcr\u00fcn\u00fcn\u00fcz hakk\u0131nda neyi sevdi\u011finizi ve \u00fcr\u00fcn\u00fcn\u00fcz\u00fc ne \u00f6l\u00e7\u00fcde be\u011fendi\u011fini anlayamazs\u0131n\u0131z.<\/span><\/p>\n

        Bir anket yaz\u0131l\u0131m\u0131, aralar\u0131ndan se\u00e7im yapabilece\u011finiz \u00e7ok \u00e7e\u015fitli soru t\u00fcrleri sunar. Zamandan ve emekten tasarruf etmek i\u00e7in haz\u0131r bir anket \u015fablonu veya soru kitapl\u0131\u011f\u0131 da kullanabilirsiniz. Ayr\u0131ca m\u00fc\u015fteri geri bildirim anket yaz\u0131l\u0131m\u0131 ile anket kar\u015f\u0131la\u015ft\u0131rma, konjoint analizi, GAP analizi, TURF analizi gibi \u00e7e\u015fitli raporlar olu\u015fturulabilir. M\u00fc\u015fteri geri bildirim anketine hen\u00fcz ba\u015flamam\u0131\u015f veya tamamlamam\u0131\u015f olanlara da hat\u0131rlatma g\u00f6nderebilirsiniz.<\/span><\/p>\n

        M\u00fc\u015fteri Geri Bildirim Anketi \u015eablonlar\u0131<\/span><\/strong><\/a><\/p>\n

        \u00c7ok az anket yaz\u0131l\u0131m\u0131 ayr\u0131ca yayg\u0131n olarak kullan\u0131lan i\u015f ve pazarlama uygulamalar\u0131yla entegre olma yetene\u011fine sahiptir, b\u00f6ylece hayat\u0131n\u0131z\u0131 kolayla\u015ft\u0131r\u0131r.<\/span><\/p>\n

          \n
        1. Markan\u0131zla rezonansa giren bir tema kullan\u0131n<\/span><\/li>\n<\/ol>\n

          \u0130yi bir  <\/span>geri bildirim anketi<\/span><\/a> , m\u00fc\u015fterinizle y\u00fcz y\u00fcze olmayabilecek ancak m\u00fc\u015fterinin ruhu \u00fczerinde \u00e7ok fazla etkisi olabilecek bir etkile\u015fimdir. Art\u0131k onlar\u0131 \u00f6nemsedi\u011finizi iletti\u011finize g\u00f6re, marka sesinize uygun profesyonel bir imaj olu\u015fturdu\u011funuzdan emin olun. Onlara markan\u0131z\u0131 hat\u0131rlatacak ve peki\u015ftirecek uygun yaz\u0131 tipleri, renkler, g\u00f6rseller ve logo kullan\u0131n.<\/span><\/p>\n

            \n
          1. G\u00fczel bir “Te\u015fekk\u00fcrler” sayfas\u0131.<\/span><\/li>\n<\/ol>\n

            M\u00fc\u015fteri geri bildirim anketini, “Anketi tamamlad\u0131\u011f\u0131n\u0131z i\u00e7in te\u015fekk\u00fcr ederiz” yazan bir “Te\u015fekk\u00fcr Ederiz” notuyla sonland\u0131r\u0131n. De\u011ferli zaman\u0131n\u0131z\u0131 ay\u0131rd\u0131\u011f\u0131n\u0131z ve size daha iyi hizmet vermemize yard\u0131mc\u0131 oldu\u011funuz i\u00e7in te\u015fekk\u00fcr ederiz.\u201d Ayr\u0131ca, anketi doldurmak i\u00e7in ay\u0131rd\u0131klar\u0131 zaman kar\u015f\u0131l\u0131\u011f\u0131nda m\u00fc\u015fterilerinize hediye kuponlar\u0131 sunarak \u00f6d\u00fcllendirebilirsiniz. <\/span><\/p>\n

            M\u00fc\u015fteri geri bildirim anketi, do\u011fru bir \u015fekilde yaz\u0131l\u0131rsa<\/span><\/i> , eyleme ge\u00e7irilebilir i\u00e7g\u00f6r\u00fcler toplaman\u0131n ve i\u015finizi art\u0131rman\u0131n ak\u0131ll\u0131 bir yoludur . <\/span>S\u00fcrekli olarak onlardan haber almak ve kendinizi geli\u015ftirmek i\u00e7in neler yapabilece\u011finizi \u00f6\u011frenmek i\u00e7in bu anketleri \u00e7eyrek veya iki ayda bir g\u00f6nderin.<\/span><\/p>\n<\/div>\n

            \n
            <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

            \u0130ki y\u00f6nl\u00fc ileti\u015fim her zaman ili\u015fkinin kalitesini art\u0131r\u0131r. M\u00fc\u015fteri geri bildirim anketi, \u00fcr\u00fcnleriniz ve hizmetleriniz i\u00e7in size g\u00fcvenen ki\u015filerin deneyimlerini, g\u00f6r\u00fc\u015flerini […]<\/p>\n","protected":false},"author":39,"featured_media":350754,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[239],"tags":[],"yoast_head":"\nM\u00fc\u015fteri geri bildirim anketi nas\u0131l haz\u0131rlan\u0131r? | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u0130ki y\u00f6nl\u00fc ileti\u015fim her zaman ili\u015fkinin kalitesini art\u0131r\u0131r. M\u00fc\u015fteri geri bildirim anketi, \u00fcr\u00fcnleriniz ve hizmetleriniz i\u00e7in size g\u00fcvenen ki\u015filerin\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/tr\/how-to-write-a-customer-feedback-survey\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00fc\u015fteri geri bildirim anketi nas\u0131l haz\u0131rlan\u0131r? 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