{"id":730082,"date":"2022-07-05T13:02:40","date_gmt":"2022-07-05T20:02:40","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/calisan-yolculugu-haritalama-nedir-ve-nasil-tasarlanir\/"},"modified":"2022-07-05T13:02:40","modified_gmt":"2022-07-05T13:02:40","slug":"calisan-yolculugu-haritalama-nedir-ve-nasil-tasarlanir","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/tr\/calisan-yolculugu-haritalama-nedir-ve-nasil-tasarlanir\/","title":{"rendered":"\u00c7al\u0131\u015fan Yolculu\u011fu Haritalama: Nedir ve Nas\u0131l Tasarlan\u0131r?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fma hayat\u0131 olduk\u00e7a zorlu bir yolculuktur, bu nedenle bug\u00fcn <\/span><b>\u00e7al\u0131\u015fan yolculu\u011fu haritalamas\u0131<\/b><span style=\"font-weight: 400;\"> ve i\u015fg\u00fcc\u00fcm\u00fcz\u00fcn yolculu\u011funu daha iyi anlamak i\u00e7in onu nas\u0131l takip edece\u011fimizi \u00f6\u011frenmeliyiz.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131 daha iyi anlamak i\u00e7in, yolculuklar\u0131n\u0131n ayr\u0131nt\u0131l\u0131 haritalar\u0131n\u0131 olu\u015fturmal\u0131 ve bir \u015firket i\u00e7indeki temel ad\u0131mlar\u0131 etraf\u0131nda etkinlikler d\u00fczenlemelisiniz. Bu, \u00e7al\u0131\u015fan geli\u015fiminizi planlaman\u0131za ve a\u015fa\u011f\u0131dakilerle ilgili KPI&#8217;lara ula\u015fman\u0131z\u0131 sa\u011flayacakt\u0131r  <\/span><a href=\"https:\/\/www.questionpro.com\/workforce\/employee-retention.html\"><br \/>\n  <span style=\"font-weight: 400;\">\u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">, \u00fcretkenlik ve daha fazlas\u0131.<\/span><\/p>\n<h2><b>\u00c7al\u0131\u015fan yolculu\u011fu haritalamas\u0131 nedir?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fan yolculu\u011fu haritalamas\u0131, t\u00fcm \u00e7al\u0131\u015fan deneyiminin bir zaman \u00e7izelgesinin g\u00f6rselle\u015ftirilmesidir.<\/span> <span style=\"font-weight: 400;\">Bu <a href=\"https:\/\/www.questionpro.com\/blog\/data-mapping\/\">veri har<\/a> italama s\u00fcreci, \u00e7al\u0131\u015fanlar\u0131n bak\u0131\u015f a\u00e7\u0131lar\u0131n\u0131 y\u00fckselterek onlar i\u00e7in en \u00f6nemli anlar\u0131 vurgular.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fan yolculu\u011funun, \u00e7al\u0131\u015fan\u0131n hen\u00fcz adayken bile \u015firketinizle temas noktalar\u0131n\u0131 i\u00e7erdi\u011fi s\u00f6ylenebilir. Bununla birlikte, \u00e7o\u011fu ki\u015fi m\u00fc\u015fteri yolculu\u011fu haritas\u0131n\u0131n tam s\u00fcresinin i\u015fe al\u0131m an\u0131ndan \u00e7al\u0131\u015fanlar\u0131n \u015firketten ayr\u0131ld\u0131\u011f\u0131 ana kadar oldu\u011funu d\u00fc\u015f\u00fcnmektedir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\">M\u00fc\u015fteri Yolculu\u011funun<\/a> aksine, \u00e7al\u0131\u015fan <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\">yolculu\u011fu<\/a> \u00e7al\u0131\u015fan deneyimiyle yak\u0131ndan ilgilidir, bu nedenle onu izlemek \u00e7al\u0131\u015fan deneyimini iyile\u015ftirmede \u00f6nemli bir ad\u0131md\u0131r.<\/span><\/p>\n<h2><b>\u00c7al\u0131\u015fan yolculu\u011fu haritalamas\u0131n\u0131n avantajlar\u0131<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fan yolculu\u011funu anlamak ba\u015far\u0131 i\u00e7in \u00e7ok \u00f6nemlidir, bu nedenle \u0130K ekipleri i\u00e7in \u00f6nemli bir konu haline geldi ve farkl\u0131 zamanlarda ihtiya\u00e7lar\u0131n\u0131z\u0131 daha iyi anlaman\u0131z\u0131 sa\u011flayarak <a href=\"https:\/\/www.questionpro.com\/blog\/employee-spotlight\/\">\u00e7al\u0131\u015fan spot \u0131\u015f\u0131\u011f\u0131n\u0131,<\/a> memnuniyetini ve sadakatini art\u0131rman\u0131n yararl\u0131 bir y\u00f6ntemi oldu\u011funu kan\u0131tlad\u0131.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fan yolculu\u011funu anlayarak \u015funlar\u0131 yapabileceksiniz:<\/span><\/p>\n<h2><b>\u00c7al\u0131\u015fan deneyimini iyile\u015ftirin  <\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Bir \u00e7al\u0131\u015fan yolculu\u011fu haritas\u0131, \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131n kariyerlerinin farkl\u0131 noktalar\u0131nda nelerle kar\u015f\u0131la\u015ft\u0131klar\u0131n\u0131 daha iyi anlaman\u0131z\u0131 sa\u011flar. \u0130\u015fe al\u0131m, geli\u015fim, \u00e7al\u0131\u015fan geri bildirimi ve daha fazlas\u0131yla ilgili faaliyetleri daha iyi planlaman\u0131za yard\u0131mc\u0131 olur.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ba\u015fka bir deyi\u015fle, \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131n bireysel yollar\u0131na g\u00f6re ger\u00e7ekle\u015fmesi gereken farkl\u0131 i\u015flemlerin daha fazla fark\u0131na varman\u0131za yard\u0131mc\u0131 olur.<\/span><\/p>\n<ul>\n<li>\n<h3><b>\u00c7al\u0131\u015fan memnuniyetini art\u0131r\u0131n  <\/b><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Bir \u00e7al\u0131\u015fan yolculu\u011fu haritas\u0131 olu\u015fturmak, \u00e7al\u0131\u015fan deneyimini \u00e7e\u015fitli \u015fekillerde iyile\u015ftirmeyi planlaman\u0131za ve b\u00f6ylece \u00e7al\u0131\u015fan memnuniyetini art\u0131rman\u0131za da olanak tan\u0131r. \u0130\u015fverenlerinin kendilerine sayg\u0131l\u0131 davrand\u0131\u011f\u0131n\u0131 d\u00fc\u015f\u00fcnen \u00e7al\u0131\u015fanlar\u0131n i\u015flerinden daha memnun olduklar\u0131n\u0131 unutmay\u0131n.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fan yolculu\u011funun haritas\u0131n\u0131 \u00e7\u0131kararak ve deneyimlerini iyile\u015ftirerek, \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131n sayg\u0131 g\u00f6rd\u00fcklerini hissetmelerini ve sadakatlerini kazanmalar\u0131n\u0131 sa\u011flars\u0131n\u0131z.  <\/span><\/p>\n<ul>\n<li>\n<h3><b>\u00c7al\u0131\u015fan devrini azalt\u0131n  <\/b><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fanlar\u0131n\u0131z i\u015flerinden memnun olduklar\u0131nda, istifa etmeleri ve \u015firketinizden ayr\u0131lmalar\u0131 i\u00e7in daha az neden olur. Yetersiz e\u011fitim onlar\u0131n \u015firketten ayr\u0131lmas\u0131na neden olabilir, oysa kariyerlerine yat\u0131r\u0131m yapsayd\u0131n\u0131z \u00e7o\u011fu daha uzun s\u00fcre kal\u0131rd\u0131.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Neyse ki bir \u00e7al\u0131\u015fan yolculuk haritas\u0131, \u00e7al\u0131\u015fanlara ne zaman ve ne t\u00fcr e\u011fitimler verece\u011finizi belirlemenize ve geli\u015fimlerini planlaman\u0131za yard\u0131mc\u0131 olur. Sonu\u00e7, personel devrinde azalma ve ayn\u0131 zamanda \u015firketinizin b\u00fcy\u00fcmesidir.  <\/span><\/p>\n<ul>\n<li>\n<h3><b>\u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 art\u0131r\u0131n<\/b><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fan\u0131n\u0131z\u0131n yolculu\u011funu anlayarak, deneyimlerindeki bo\u015fluklar\u0131 tespit etmek ve d\u00fczeltmek i\u00e7in b\u00fcy\u00fck bir f\u0131rsata sahip olursunuz. Ayr\u0131ca, farkl\u0131 zamanlarda farkl\u0131 kat\u0131l\u0131m etkinlikleri planlayabilir ve yol boyunca giri\u015fimlerinizin ba\u015far\u0131s\u0131n\u0131 takip edebilirsiniz.  <\/span><\/p>\n<p><b>Olumlu bir \u015firket k\u00fclt\u00fcr\u00fc olu\u015fturun<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u015eirketteki herkesin kariyer planlar\u0131 haz\u0131r oldu\u011funda, beklentiler bilinir, daha iyi \u00e7al\u0131\u015fan ili\u015fkileri ve sa\u011fl\u0131kl\u0131 bir \u015firket k\u00fclt\u00fcr\u00fc ortaya \u00e7\u0131kar.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tan\u0131mlanm\u0131\u015f \u00e7al\u0131\u015fma k\u00fclt\u00fcr\u00fc \u015firketin ba\u015far\u0131s\u0131 i\u00e7in \u00f6nemlidir, bu nedenle \u00e7al\u0131\u015fan yolculu\u011funun haritas\u0131n\u0131 \u00e7\u0131karmak ve olumlu bir k\u00fclt\u00fcr\u00fcn geli\u015febilece\u011fi ko\u015fullar yaratmak hayati \u00f6nem ta\u015f\u0131r.  <\/span><\/p>\n<p><b>\u00c7al\u0131\u015fan yolculu\u011fu haritas\u0131n\u0131n a\u015famalar\u0131<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u0130\u015fe alma, i\u015fe ba\u015flama ve emeklilik veya istifa gibi her \u00e7al\u0131\u015fan\u0131n ge\u00e7ti\u011fi \u00e7e\u015fitli a\u015famalar vard\u0131r. Bununla birlikte, her \u015firket farkl\u0131d\u0131r, \u00e7al\u0131\u015fanlara en iyi deneyimi sunman\u0131za ve kurulu\u015funuzda \u00e7al\u0131\u015fmaya devam etmelerine yard\u0131mc\u0131 olacak \u00e7al\u0131\u015fan yolculu\u011fu temas noktalar\u0131n\u0131 tan\u0131mak ve olu\u015fturmak size ba\u011fl\u0131d\u0131r.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0130\u015fte \u00e7al\u0131\u015fan yolculu\u011fu haritan\u0131za dahil etmeniz gereken \u00e7al\u0131\u015fan yolculu\u011funun \u00f6nerilen t\u00fcm a\u015famalar\u0131:<\/span><\/p>\n<ol>\n<li>\n<h3><span style=\"font-weight: 400;\">  \u0130\u015fe Al\u0131m<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fan\u0131n\u0131z\u0131n \u015firketinizle kuraca\u011f\u0131 ilk temas i\u015fe al\u0131m s\u0131ras\u0131nda ger\u00e7ekle\u015fir. Bu nedenle, gelecekteki \u00e7al\u0131\u015fanlar\u0131n\u0131za en iyi aday deneyimini sunmak i\u00e7in <a href=\"https:\/\/www.questionpro.com\/blog\/employee-lifecycle\/\">\u00e7al\u0131\u015fan ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fcn<\/a> bu a\u015famas\u0131n\u0131 dikkatlice planlamal\u0131s\u0131n\u0131z.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Aday\u0131n\u0131z\u0131 \u00e7ekecek kanallar\u0131 d\u00fc\u015f\u00fcn\u00fcn, detayl\u0131 bir i\u015f tan\u0131m\u0131 haz\u0131rlay\u0131n ve s\u00fcreci kolayla\u015ft\u0131r\u0131n. Ard\u0131ndan ileti\u015fim halinde olun ve adaylar\u0131n\u0131za i\u015fe al\u0131m s\u00fcrecinde nas\u0131l ilerlediklerini bildirin.  <\/span><\/p>\n<ol start=\"2\">\n<li>\n<h3><span style=\"font-weight: 400;\">  \u015eirketle\u015fme<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">G\u00fc\u00e7l\u00fc bir i\u015fe al\u0131m s\u00fcrecinin \u00fcretkenli\u011fi art\u0131rd\u0131\u011f\u0131n\u0131 biliyor muydunuz? Yeni i\u015fe al\u0131mlar\u0131n\u0131z\u0131n i\u015fteki ilk g\u00fcnlerinde, haftalar\u0131nda veya aylar\u0131nda kendilerini kaybolmu\u015f hissetmediklerinden emin olmak istersiniz.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bu nedenle, onlara yap\u0131lacak i\u015flerin bir plan\u0131n\u0131 sundu\u011funuzdan emin olun. Ayr\u0131ca, hiyerar\u015fiyi a\u00e7\u0131klay\u0131n, yeni i\u015fe ald\u0131\u011f\u0131n\u0131z ki\u015fileri \u00fcstleriyle tan\u0131\u015ft\u0131r\u0131n ve herkesin kendilerinden ne beklendi\u011fini anlad\u0131\u011f\u0131ndan emin olun.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Y\u00f6neticilerinizin y\u00f6netim tarz\u0131na ba\u011fl\u0131 olarak \u00e7al\u0131\u015fanlar\u0131yla farkl\u0131 ili\u015fkiler kuracaklard\u0131r. Bu nedenle, i\u015fe al\u0131\u015ft\u0131rman\u0131n \u00f6nemini a\u00e7\u0131klamak i\u00e7in onlarla birlikte \u00e7al\u0131\u015f\u0131n ve \u00e7al\u0131\u015fan yolculu\u011funuzun bu ad\u0131m\u0131n\u0131n sorunsuz ge\u00e7ti\u011finden emin olun.  <\/span><\/p>\n<ol start=\"3\">\n<li>\n<h3><span style=\"font-weight: 400;\">  \u00c7al\u0131\u015fan geli\u015fimi<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">E\u011fitim ve geli\u015fim, bir \u015firketin en \u00f6nemli politikalar\u0131 aras\u0131nda yer al\u0131r. Bu nedenle, \u00e7al\u0131\u015fan yolculuk haritan\u0131za \u00e7al\u0131\u015fanlar\u0131n <a href=\"https:\/\/www.questionpro.com\/blog\/employee-training\/\">e\u011fitimi<\/a>, \u00f6\u011frenimi ve geli\u015fimi i\u00e7in <a href=\"https:\/\/www.questionpro.com\/blog\/workforce-planning-model\/\">i\u015fg\u00fcc\u00fc planlamas\u0131n\u0131<\/a> dahil etmelisiniz.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Buna ek olarak, \u00e7al\u0131\u015fan geli\u015fimini kolayla\u015ft\u0131rmak, deneyiminizi art\u0131rman\u0131za ve dolay\u0131s\u0131yla kurulu\u015funuzun i\u015f ba\u015far\u0131s\u0131n\u0131 sa\u011flaman\u0131za olanak tan\u0131yacakt\u0131r. \u0130\u015fe alma ve emeklilik aras\u0131nda, bu, \u00e7al\u0131\u015fan yolculu\u011fundaki en \u00f6nemli ad\u0131m olabilir.  <\/span><\/p>\n<ol start=\"4\">\n<li>\n<h3><span style=\"font-weight: 400;\">  Tazminat ve yan haklar  <\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fanlara i\u015fe al\u0131nd\u0131klar\u0131nda adil \u00fccret ve rekabet\u00e7i yan haklar sunmak \u00f6nemli oldu\u011fu kadar, \u00e7al\u0131\u015fan b\u00fcy\u00fcd\u00fck\u00e7e ve geli\u015ftik\u00e7e \u015fartlar\u0131 g\u00fcncellemek de hayati \u00f6nem ta\u015f\u0131r.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fan yan haklar\u0131ndaki son trendler, i\u015f-ya\u015fam dengesini ve daha fazlas\u0131n\u0131 vurgulamaktad\u0131r. \u00c7al\u0131\u015fanlar\u0131n\u0131z geli\u015ftik\u00e7e ve \u00f6zel hayatlar\u0131nda farkl\u0131 durumlarla kar\u015f\u0131la\u015ft\u0131k\u00e7a, \u00f6rne\u011fin \u00e7ocuklar\u0131n do\u011fumu gibi, ebeveyn izninin sunulacak \u00f6nemli bir fayda olaca\u011f\u0131 durumlarda bu faydalar\u0131 g\u00f6zden ge\u00e7irdi\u011finizden emin olun.  <\/span><\/p>\n<ol start=\"5\">\n<li>\n<h3><span style=\"font-weight: 400;\">  \u00c7al\u0131\u015fanlarla ba\u011fl\u0131l\u0131k ve s\u00fcrekli ileti\u015fim  <\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Ba\u011fl\u0131l\u0131k \u00e7al\u0131\u015fmalar\u0131 s\u00fcrekli olmal\u0131 ve \u00e7al\u0131\u015fan yolculu\u011fu boyunca devam etmelidir. \u00dcretkenlik \u00f6d\u00fcllendirilir: Y\u00fcksek kat\u0131l\u0131ml\u0131 ekipler daha fazla karl\u0131l\u0131k g\u00f6sterir.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fan yolculu\u011fu haritas\u0131n\u0131n \u00f6nemli bir y\u00f6n\u00fc de onlarla ileti\u015fimdir.  <a href=\"https:\/\/www.questionpro.com\/blog\/internal-communication-plan-what-is-it-how-to-develop-it\/\">\u0130\u00e7 ileti\u015fim<\/a> stratejinizi dikkatlice tasarlamal\u0131 ve \u00e7al\u0131\u015fanlar\u0131n\u0131zla ne zaman ve nas\u0131l ileti\u015fim kuraca\u011f\u0131n\u0131z\u0131 bilmelisiniz.  <\/span><\/p>\n<ol start=\"6\">\n<li>\n<h3><span style=\"font-weight: 400;\">  \u00c7al\u0131\u015fan Tan\u0131ma  <\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fanlar\u0131n takdir edilmesi, \u00e7al\u0131\u015fanlar\u0131n elde tutulmas\u0131n\u0131 art\u0131rman\u0131n, \u00fcretkenli\u011fi s\u00fcrd\u00fcrmenin ve \u00e7al\u0131\u015fan memnuniyetini geli\u015ftirmenin en etkili yollar\u0131ndan biridir. Tan\u0131nma genellikle \u00e7al\u0131\u015fanlar\u0131n y\u0131ld\u00f6n\u00fcmleri gibi d\u00f6n\u00fcm noktalar\u0131na ba\u011fl\u0131 olsa da, olumlu davran\u0131\u015flar sergileyerek onlar\u0131 tan\u0131mak iyi bir fikirdir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fan yolculu\u011fu haritan\u0131za i\u015f takdirini dahil ederek, \u00e7al\u0131\u015fanlar i\u00e7in olumlu bir deneyimi garanti ediyoruz.<\/span><\/p>\n<ol start=\"7\">\n<li>\n<h3><span style=\"font-weight: 400;\">  \u00c7al\u0131\u015fan Geri Bildirimi  <\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Uygulanmas\u0131 gereken bir di\u011fer faaliyet ise <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/employee-feedback\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u00e7al\u0131\u015fan geri bildirimi<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\"> \u00c7\u00fcnk\u00fc arad\u0131klar\u0131 \u015fey performanslar\u0131 hakk\u0131nda bir fikir sahibi olmakt\u0131r. <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">Geri bildirim, s\u0131kl\u0131\u011f\u0131ndan daha fazlas\u0131d\u0131r: a\u015fa\u011f\u0131ya do\u011fru ve akranlar aras\u0131nda da uygulanmal\u0131 ve olumlu geri bildirim hakim olmal\u0131d\u0131r.  <\/span><\/p>\n<ol start=\"8\">\n<li>\n<h3><span style=\"font-weight: 400;\">  \u00c7al\u0131\u015fan Terfisi  <\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131 geli\u015ftirmek i\u00e7in zaman ve kaynak ay\u0131rd\u0131\u011f\u0131n\u0131zda, kariyerlerinde ilerleyecek ve bu arada terfiler kazanacaklard\u0131r. Bu \u00f6nemli ad\u0131m\u0131 yaln\u0131zca \u00e7al\u0131\u015fan yolculu\u011fu haritan\u0131za dahil etmekle kalmamal\u0131, ayn\u0131 zamanda te\u015fvik etmelisiniz.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Liyakati gerekti\u011fi zaman tan\u0131ma ve onlar\u0131 i\u00e7eriden terfi ettirme f\u0131rsat\u0131n\u0131 ka\u00e7\u0131rmay\u0131n. Bu, \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 y\u00fcksek tutman\u0131n ve \u00e7al\u0131\u015fan geli\u015fimine yapt\u0131\u011f\u0131n\u0131z yat\u0131r\u0131mlar\u0131n kar\u015f\u0131l\u0131\u011f\u0131n\u0131 alman\u0131n en iyi yollar\u0131ndan biridir.  <\/span><\/p>\n<ol start=\"9\">\n<li>\n<h3><span style=\"font-weight: 400;\">  Ki\u015fisel olaylar  <\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Yukar\u0131da da belirtildi\u011fi gibi, \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131n kariyerlerindeki ki\u015fisel olaylar\u0131 dikkate almal\u0131s\u0131n\u0131z. \u00d6rne\u011fin, aileye bir \u00e7ocu\u011fun kat\u0131lmas\u0131 gibi olaylar, bir ki\u015finin i\u015f yerinin dinamiklerini de de\u011fi\u015ftirecektir. Bu nedenle, yan haklar\u0131n\u0131z\u0131 \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131n mevcut ki\u015fisel durumuna uyarlaman\u0131z gerekir.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131n \u00e7al\u0131\u015fma hayat\u0131n\u0131 etkileyebilecek di\u011fer \u00f6zel durumlar hastal\u0131k, ba\u015fka bir yere ta\u015f\u0131nma veya di\u011fer durumlard\u0131r. \u00c7al\u0131\u015fan yolculuk haritan\u0131zda bu durumlar i\u00e7in senaryolar haz\u0131rlad\u0131\u011f\u0131n\u0131zdan emin olun.  <\/span><\/p>\n<ol start=\"10\">\n<li>\n<h3><span style=\"font-weight: 400;\">  \u015eirketten \u00e7\u0131k\u0131\u015f  <\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Emeklilik, istifa veya i\u015ften \u00e7\u0131kar\u0131lma nedeniyle olsun, bir \u00e7al\u0131\u015fan sonunda \u015firketten ayr\u0131lacakt\u0131r ve bunu dikkate almal\u0131s\u0131n\u0131z. \u00c7al\u0131\u015fan yolculu\u011funun ka\u00e7\u0131n\u0131lmaz bir par\u00e7as\u0131 oldu\u011fu i\u00e7in, bunu haritan\u0131za koyman\u0131z ve etraf\u0131ndaki etkinlikleri planlaman\u0131z gerekir.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bir \u00e7al\u0131\u015fan \u015firketten istifa ederse, bir \u00e7\u0131k\u0131\u015f g\u00f6r\u00fc\u015fmesi yapt\u0131\u011f\u0131n\u0131zdan ve buna neyin sebep oldu\u011funu \u00f6\u011frendi\u011finizden emin olun. Ayr\u0131ca, iyi \u015fartlarda ayr\u0131ld\u0131\u011f\u0131ndan emin olun ve eski \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131n \u015firkete geri d\u00f6nmesi i\u00e7in kap\u0131lar\u0131 a\u00e7\u0131k tutun.  <\/span><\/p>\n<h2><b>\u00c7al\u0131\u015fan yolculu\u011fu haritas\u0131 nas\u0131l olu\u015fturulur?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fan yolculu\u011fu haritas\u0131 olu\u015fturmaya nereden ba\u015flamal\u0131s\u0131n\u0131z? \u00c7e\u015fitlilik i\u00e7eren i\u015f g\u00fcc\u00fcn\u00fczdeki herkese uygun olmas\u0131n\u0131 nas\u0131l sa\u011flayabilirsiniz?  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0130\u015fte \u00e7al\u0131\u015fanlar\u0131n\u0131za kurulu\u015funuzda kald\u0131klar\u0131 s\u00fcrenin ba\u015f\u0131ndan sonuna kadar harika bir deneyim sunman\u0131n ad\u0131mlar\u0131:  <\/span><\/p>\n<ol>\n<li>\n<h3><span style=\"font-weight: 400;\">  Hedef kitlenizi segmentlere ay\u0131r\u0131n<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131n yolculu\u011funun farkl\u0131 departmanlar aras\u0131nda nas\u0131l farkl\u0131l\u0131k g\u00f6sterdi\u011fini d\u00fc\u015f\u00fcn\u00fcn: her bir pozisyon i\u00e7in i\u015fe al\u0131mdan itibaren yolculuk \u00e7ok farkl\u0131d\u0131r.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Farkl\u0131 \u00e7al\u0131\u015fan yolculuklar\u0131n\u0131n neye benzedi\u011fini d\u00fc\u015f\u00fcnmek, birden fazla \u00e7al\u0131\u015fan yolculu\u011fu haritas\u0131 olu\u015fturmaya haz\u0131rlanman\u0131za yard\u0131mc\u0131 olur.  <\/span><\/p>\n<ol start=\"2\">\n<li>\n<h3><span style=\"font-weight: 400;\">  Birden fazla \u00e7al\u0131\u015fan yolculu\u011fu haritas\u0131 olu\u015fturun  <\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Olabildi\u011fince \u00e7ok say\u0131da \u00e7al\u0131\u015fan yolculu\u011fu haritas\u0131 olu\u015fturmak zorunda de\u011filsiniz, ancak kapsay\u0131c\u0131 olun ve alt haritalara veya haritalar i\u00e7inde daha k\u00fc\u00e7\u00fck varyasyonlara izin verin. \u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131n sadece mesleklerini de\u011fil, ya\u015flar\u0131n\u0131 da dikkate almal\u0131s\u0131n\u0131z. Yani, \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131 \u00e7abalar\u0131n\u0131z ve sundu\u011funuz geli\u015fim f\u0131rsatlar\u0131 farkl\u0131 \u015fekilde de\u011ferlendirilecektir.<\/span><\/p>\n<ol start=\"3\">\n<li>\n<h3><span style=\"font-weight: 400;\">  \u00c7al\u0131\u015fanlar\u0131n\u0131za anket yap\u0131n  <\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131n kendi deneyimlerine dayanarak ne d\u00fc\u015f\u00fcnd\u00fcklerini \u00f6\u011frenin. Davran\u0131\u015f  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/employee-survey\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u00e7al\u0131\u015fan anketleri<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\"> d\u00fczenli olarak g\u00f6zden ge\u00e7irin ve mevcut \u00e7abalar\u0131nda neleri iyi bulduklar\u0131n\u0131 ve nelerin ba\u015far\u0131s\u0131z oldu\u011funu g\u00f6r\u00fcn. <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">Verdikleri yan\u0131tlar\u0131, \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131n daha fazla kat\u0131l\u0131m\u0131n\u0131 sa\u011flamak i\u00e7in \u00e7al\u0131\u015fan yolculu\u011fu haritan\u0131z\u0131 nas\u0131l ayarlayaca\u011f\u0131n\u0131z\u0131 \u00f6\u011frenmek i\u00e7in kullan\u0131n.  <\/span><\/p>\n<ol start=\"4\">\n<li>\n<h3><span style=\"font-weight: 400;\">  Geri bildirime g\u00f6re revize edin  <\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Anketler k\u00fcm\u00fclatif veriler sa\u011flayabilir, ancak nitel geri bildirim istemek de \u00e7al\u0131\u015fan yolculuk haritan\u0131z\u0131 geli\u015ftirmenize yard\u0131mc\u0131 olur. Geri bildirim istemekle ilgili en \u00f6nemli \u015fey, geri bildirime g\u00f6re hareket etmektir.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131n d\u00fczenledi\u011finiz e\u011fitimi faydal\u0131 bulup bulmad\u0131klar\u0131n\u0131 veya i\u015fe al\u0131m s\u0131ras\u0131nda gerekli t\u00fcm yard\u0131m\u0131 al\u0131p almad\u0131klar\u0131n\u0131 kontrol edin ve faaliyetlerinizi geri bildirimlere g\u00f6re de\u011fi\u015ftirin.  <\/span><\/p>\n<ol start=\"5\">\n<li>\n<h3><span style=\"font-weight: 400;\">  \u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131n ba\u015far\u0131s\u0131n\u0131 \u00f6l\u00e7\u00fcn<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">KPI&#8217;lar\u0131n\u0131z\u0131 ve \u00e7al\u0131\u015fan yolculu\u011fu haritas\u0131 \u00e7al\u0131\u015fmalar\u0131n\u0131z\u0131n ba\u015far\u0131s\u0131n\u0131 takip etmek i\u00e7in ilgili verileri \u00f6l\u00e7mek \u00f6nemlidir. Bu nedenle, kurulu\u015flar\u0131n\u0131n ba\u015far\u0131s\u0131n\u0131, tan\u0131n\u0131rl\u0131klar\u0131n\u0131, geli\u015fimlerini ve daha fazlas\u0131n\u0131 \u00f6l\u00e7mek i\u00e7in kendi parametrelerinizi belirlemelisiniz.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fan yolculu\u011fu haritas\u0131, \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131n \u015firketiniz i\u00e7indeki yolculuklar\u0131n\u0131 nas\u0131l deneyimlediklerini anlamak i\u00e7in \u00e7ok \u00f6nemlidir. Bu bilgilerle donanm\u0131\u015f olarak, deneyimi iyile\u015ftirmek i\u00e7in harekete ge\u00e7ebilir ve b\u00f6ylece kurulu\u015funuzu ba\u015ftan a\u015fa\u011f\u0131 d\u00f6n\u00fc\u015ft\u00fcrebilirsiniz.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sizinkiler \u00fczerinde \u00e7al\u0131\u015fmaya ba\u015flay\u0131n, \u00e7al\u0131\u015fanlarla konu\u015fmaya ba\u015flay\u0131n, de\u011ferlerini ve kurulu\u015funuzda izledikleri ad\u0131mlar\u0131 belirleyin, b\u00f6ylece haritalamaya ve entegre etmeye nas\u0131l ba\u015flayaca\u011f\u0131n\u0131z konusunda baz\u0131 fikirler edinebilirsiniz.<\/span><\/p>\n<p>QuestionPro Workforce ile \u00e7al\u0131\u015fanlar\u0131n\u0131zdan nas\u0131l s\u00fcrekli geri bildirim alabilece\u011finiz hakk\u0131nda daha fazla bilgi edinin ve kurulu\u015funuzda olumlu bir etki yaratmak i\u00e7in harekete ge\u00e7meye ba\u015flay\u0131n.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/workforce\/book-a-demo\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>DEMO REZERVASYONU YAPIN<\/button><br \/>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/workforce\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>DAHA FAZLA BI\u0307LGI\u0307 EDI\u0307NI\u0307N<\/button><br \/>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c7al\u0131\u015fma hayat\u0131 olduk\u00e7a zorlu bir yolculuktur, bu nedenle bug\u00fcn \u00e7al\u0131\u015fan yolculu\u011fu haritalamas\u0131 ve i\u015fg\u00fcc\u00fcm\u00fcz\u00fcn yolculu\u011funu daha iyi anlamak i\u00e7in onu [&hellip;]<\/p>\n","protected":false},"author":64,"featured_media":714587,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1410],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u00c7al\u0131\u015fan Yolculu\u011fu Haritalama: Nedir ve Nas\u0131l Tasarlan\u0131r? | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u00c7al\u0131\u015fan yolculu\u011fu haritalama s\u00fcreci, t\u00fcm \u00e7al\u0131\u015fan deneyiminin zaman \u00e7izelgesinin g\u00f6rselle\u015ftirilmesidir. 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