{"id":730161,"date":"2018-10-23T06:04:43","date_gmt":"2018-10-23T06:04:43","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/calisan-deneyimi-orneklerle-tanim-anket-sorulari-ve-olcumu\/"},"modified":"2018-10-23T06:04:43","modified_gmt":"2018-10-23T06:04:43","slug":"calisan-deneyimi-orneklerle-tanim-anket-sorulari-ve-olcumu","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/tr\/calisan-deneyimi-orneklerle-tanim-anket-sorulari-ve-olcumu\/","title":{"rendered":"\u00c7al\u0131\u015fan Deneyimi: \u00d6rneklerle Tan\u0131m, Anket Sorular\u0131 ve \u00d6l\u00e7\u00fcm\u00fc"},"content":{"rendered":"

\u0130\u00e7erik Dizini<\/span><\/h2>\n
\n
    \n
  1. \u00c7al\u0131\u015fan Deneyimi: Tan\u0131m<\/a><\/li>\n
  2. En \u0130yi 20 \u00c7al\u0131\u015fan Deneyimi Anketi Sorusu<\/a><\/li>\n
  3. \u00d6rneklerle \u00c7al\u0131\u015fan Deneyiminin \u00d6l\u00e7\u00fclmesi<\/a><\/li>\n
  4. \u00c7al\u0131\u015fan Deneyimini \u00d6l\u00e7mek Neden \u00d6nemlidir?<\/a><\/li>\n<\/ol>\n<\/div>\n

    \u00c7al\u0131\u015fan Deneyimi: Tan\u0131m<\/strong><\/a><\/h2>\n

    \u00c7al\u0131\u015fan deneyimi, bir \u00e7al\u0131\u015fan\u0131n kurumda \u00e7al\u0131\u015ft\u0131\u011f\u0131 s\u00fcre boyunca kar\u015f\u0131la\u015ft\u0131\u011f\u0131, g\u00f6zlemledi\u011fi veya hissetti\u011fi \u015feylerin tamam\u0131n\u0131 kapsayan genel deneyim olarak tan\u0131mlan\u0131r. <\/span><\/p>\n

    \u00d6rne\u011fin: Yeni bir \u00e7al\u0131\u015fan bir kurulu\u015fa kat\u0131ld\u0131\u011f\u0131nda, insan kaynaklar\u0131 ekibi, do\u011frudan y\u00f6neticisi, amiri vb. birka\u00e7 ay sonra \u00e7al\u0131\u015fan deneyimlerini \u00f6l\u00e7mek i\u00e7in \u00e7al\u0131\u015fan\u0131 kontrol eder. <\/span>
    \n \u00e7al\u0131\u015fan i\u015fe al\u0131m\u0131<\/span>
    \n<\/a>. <\/span> <\/p>\n

    Son on y\u0131lda i\u015fletmeler ve organizasyon liderleri, \u0130K uzmanlar\u0131 \u00e7al\u0131\u015fan deneyimi seviyelerini iyile\u015ftirmeye vurgu yapt\u0131lar. Peki \u00e7al\u0131\u015fan deneyimi asl\u0131nda nedir? <\/span><\/p>\n

    Bir \u00e7al\u0131\u015fan ile kurum aras\u0131ndaki profesyonel ili\u015fkinin, \u00e7al\u0131\u015fan\u0131n kurumda ilgili bir i\u015f i\u00e7in ba\u015fvurdu\u011fu g\u00fcnden, i\u015f akdinin feshedildi\u011fi tarihe kadar kapsaml\u0131 bir g\u00f6r\u00fcn\u00fcm\u00fcd\u00fcr. <\/span>
    \n \u00e7al\u0131\u015fan \u00e7\u0131k\u0131\u015flar\u0131<\/span>
    \n<\/a> organizasyon. <\/span> <\/p>\n

    M\u00fclakat ve i\u015fe al\u0131mdan, e\u011fitim ve geli\u015ftirmeye ve nihayetinde \u00e7al\u0131\u015fan\u0131n i\u015ften ayr\u0131lmas\u0131na kadar yolculukla ili\u015fkili deneyimin mutlak \u00e7e\u015fitlili\u011fi, genel deneyimin statik olmad\u0131\u011f\u0131 anlam\u0131na gelir. Asl\u0131nda bu deneyim, bir \u00e7al\u0131\u015fan\u0131n ilgili kurulu\u015ftaki kariyerinde belirleyici anlara ve d\u00f6n\u00fcm noktalar\u0131na g\u00f6re g\u00fcnden g\u00fcne de\u011fi\u015fmektedir. <\/span><\/p>\n

    En \u0130yi 20 \u00c7al\u0131\u015fan Deneyimi Anketi Sorusu<\/strong><\/a><\/h3>\n

    Bir kurulu\u015f olarak, a\u015fa\u011f\u0131dakilerin ne d\u00fczeyde oldu\u011funu bilmek istersiniz <\/span>
    \n Memnuniyet <\/span>
    \n<\/a>ve <\/span>
    \n ni\u015fanl\u0131l\u0131k<\/span>
    \n<\/a> ancak tahsil etmek istediklerinizi nas\u0131l dengeleyece\u011finizi de bilmelisiniz. \u00c7al\u0131\u015fan deneyimi anketi, bilgileri daha sistematik bir \u015fekilde toplaman\u0131n harika bir yoludur. <\/span><\/p>\n

    A\u015fa\u011f\u0131da, \u00e7al\u0131\u015fanlar\u0131n\u0131za sorman\u0131z gereken en iyi 20 \u00e7al\u0131\u015fan deneyimi anket sorusu yer almaktad\u0131r: <\/span><\/p>\n

    En \u00f6nemli \u00e7al\u0131\u015fan deneyimi sorusu <\/span>
    \n \u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS)<\/span>
    \n<\/a> sorusu, \u00e7al\u0131\u015fan deneyiminin yan\u0131 s\u0131ra \u00e7al\u0131\u015fan sadakatini de \u00f6l\u00e7meye yard\u0131mc\u0131 olur. <\/span> <\/p>\n

    “Kurulu\u015fla ilgili genel deneyiminizi g\u00f6z \u00f6n\u00fcnde bulundurarak, 0-10 aras\u0131 bir \u00f6l\u00e7ekte, kurulu\u015fu ailenize ve arkada\u015flar\u0131n\u0131za tavsiye etme olas\u0131l\u0131\u011f\u0131n\u0131z nedir?”<\/span><\/i><\/p>\n

    \u00c7al\u0131\u015fan Deneyimi Anketi ve \u00c7al\u0131\u015fan Memnuniyeti<\/b><\/h3>\n

    1. Kurumun stratejik hedeflerine ili\u015fkin do\u011fru bir anlay\u0131\u015f var m\u0131?<\/span><\/p>\n

    2. Kurumdaki rol\u00fcn\u00fcz sizin i\u00e7in a\u00e7\u0131k m\u0131?<\/span><\/p>\n

    3. Kurumda istikrarl\u0131 bir kariyer yoluna sahip olmak i\u00e7in e\u015fit f\u0131rsatlara sahip oldu\u011funuza inan\u0131yor musunuz? <\/span><\/p>\n

    4. \u00d6n\u00fcm\u00fczdeki 5 y\u0131l i\u00e7inde kendinizi kurumda nerede g\u00f6r\u00fcyorsunuz?<\/span><\/p>\n

    5. \u0130\u015fteki rol\u00fcn\u00fczden ve sorumluluklar\u0131n\u0131zdan memnun musunuz?<\/span><\/p>\n

    \u00c7al\u0131\u015fan Deneyimi Anketi ve \u00c7al\u0131\u015fan Ba\u011fl\u0131l\u0131\u011f\u0131<\/b><\/h3>\n

    6. Y\u00f6neticinizden yap\u0131c\u0131 geri bildirim al\u0131yor musunuz?<\/span><\/p>\n

    7. Kurumda g\u00fc\u00e7l\u00fc bir ekip \u00e7al\u0131\u015fmas\u0131 ve kat\u0131l\u0131m duygusu var m\u0131?<\/span><\/p>\n

    8. Yeni bir sistem veya yaz\u0131l\u0131m kullan\u0131lmaya ba\u015fland\u0131\u011f\u0131nda size do\u011fru e\u011fitim veriliyor mu?<\/span><\/p>\n

    9. Kurumun sa\u011fl\u0131kl\u0131 bir i\u015f-ya\u015fam dengesini destekledi\u011fini d\u00fc\u015f\u00fcn\u00fcyor musunuz?<\/span><\/p>\n

    10. Kurumun \u00f6d\u00fcllendirme ve takdir politikalar\u0131ndan memnun musunuz?<\/span><\/p>\n

    \u00c7al\u0131\u015fan Deneyimi Anketi ve Organizasyonel Geli\u015fim <\/b><\/h3>\n

    11. Kurumun hedeflerinden ilham al\u0131yor musunuz?<\/span><\/p>\n

    12. Kurulu\u015funuzun de\u011ferinin kendi de\u011ferinizle uyumlu oldu\u011funu d\u00fc\u015f\u00fcn\u00fcyor musunuz?<\/span><\/p>\n

    13. Kurumun tarafs\u0131z oldu\u011funu d\u00fc\u015f\u00fcn\u00fcyor musunuz?<\/span><\/p>\n

    14. \u00c7al\u0131\u015fma ortam\u0131n\u0131z dikkat da\u011f\u0131t\u0131c\u0131 ve motive edici mi?<\/span><\/p>\n

    15. \u00c7al\u0131\u015fma ortam\u0131n\u0131z\u0131n kurum k\u00fclt\u00fcr\u00fcn\u00fcz\u00fc yans\u0131tt\u0131\u011f\u0131n\u0131 d\u00fc\u015f\u00fcn\u00fcyor musunuz?<\/span><\/p>\n

    \u00c7al\u0131\u015fan Deneyimi Anketi ve \u00c7al\u0131\u015fan \u00c7\u0131k\u0131\u015f\u0131 <\/b><\/h3>\n

    16. \u0130\u015finizle ilgili en \u00e7ok neyi sevdiniz?<\/span><\/p>\n

    17. \u015eirket politikalar\u0131n\u0131n yeterli oldu\u011funu d\u00fc\u015f\u00fcn\u00fcyor musunuz? De\u011filse, herhangi bir de\u011fi\u015fiklik \u00f6nermek ister misiniz?<\/span><\/p>\n

    18. Ekip \u00fcyelerinizle iyi anla\u015fabildiniz mi?<\/span><\/p>\n

    19. \u0130\u015finizle ilgili neyi sevmediniz?<\/span><\/p>\n

    20. Bu tart\u0131\u015fmaya eklemek istedi\u011finiz bir \u015fey var m\u0131?<\/span><\/p>\n

    Daha fazla bilgi edinin: <\/span>
    \n \u00dcCRETS\u0130Z \u00c7al\u0131\u015fan Anketi ve \u0130nsan Kaynaklar\u0131 Anketi<\/span>
    \n<\/a><\/p>\n

    \u00d6rneklerle \u00c7al\u0131\u015fan Deneyiminin \u00d6l\u00e7\u00fclmesi<\/strong><\/a><\/h3>\n

    \u00c7al\u0131\u015fanlar\u0131n i\u015f yerindeki mutlulu\u011funu \u00f6l\u00e7mek, \u00e7al\u0131\u015fan deneyimini \u00f6l\u00e7mekle ayn\u0131 \u015fey de\u011fildir. \u00c7al\u0131\u015fan mutlulu\u011funun, bir \u00e7al\u0131\u015fan\u0131n i\u015fteki veya bir kurulu\u015ftaki genel deneyimini \u00f6l\u00e7mek i\u00e7in barometre olarak kabul edildi\u011fi g\u00fcnler geride kald\u0131. \u0130nsanlar olabilir <\/span>memnun<\/span><\/a> iyi bir deneyim nedeniyle i\u015f yerinde memnuniyetsizlik ya\u015fayabilir ve k\u00f6t\u00fc bir deneyim nedeniyle memnuniyetsizlik ya\u015fayabilir. Ancak, kesinlikle ayn\u0131 anlama gelmiyorlar.<\/span><\/p>\n

    \u00c7al\u0131\u015fan deneyimi, \u00e7al\u0131\u015fanlar\u0131n i\u015f hayat\u0131n\u0131 etkileyebilecek \u00e7e\u015fitli parametrelere ba\u011fl\u0131d\u0131r. \u00d6rne\u011fin, baz\u0131 \u00e7al\u0131\u015fanlar k\u00f6t\u00fc bir deneyimle ba\u015fa \u00e7\u0131kabilir, \u00e7\u00fcnk\u00fc i\u015fte yenidirler ve<\/span> motive edilmi\u015f<\/span><\/a> deneyimi g\u00f6rmezden gelmek i\u00e7in yeterli. Ancak, s\u0131rf \u00e7al\u0131\u015fanlar k\u00f6t\u00fc bir deneyimle ba\u015fa \u00e7\u0131kabiliyor diye i\u015fletmelerin genel \u00e7al\u0131\u015fan deneyimini iyile\u015ftirmek i\u00e7in hi\u00e7bir \u015fey yapmamas\u0131 tavsiye edilmez. <\/span><\/p>\n

    \u0130\u015fte \u00e7o\u011fu kurulu\u015fun soraca\u011f\u0131 bir soru, \u00e7al\u0131\u015fan deneyimi: <\/span>
    \n niceliksel<\/span>
    \n<\/a> veya <\/span>
    \n Niteliksel<\/span>
    \n<\/a>?<\/span><\/p>\n

    Mant\u0131ksal olarak her kurulu\u015fun soraca\u011f\u0131 soru \u015fudur: “\u00c7al\u0131\u015fan deneyimi nas\u0131l \u00f6l\u00e7\u00fcl\u00fcr?” Teknik olarak hem nicel (anket, yoklama, soru formlar\u0131) hem de nitel y\u00f6ntemlerin (birebir g\u00f6r\u00fc\u015fme) bir kar\u0131\u015f\u0131m\u0131 oldu\u011funu s\u00f6yleyebilirim. Buna ek olarak, konuya belirli bir metodoloji ile yakla\u015farak her bir i\u015fletmenin \u00e7al\u0131\u015fan deneyimini iyile\u015ftirmek veya y\u00fckseltmek i\u00e7in neler yapt\u0131\u011f\u0131n\u0131 ve bunun ilgili sonu\u00e7lar\u0131n\u0131n neler oldu\u011funu \u00f6l\u00e7ebiliriz. <\/span><\/p>\n

    Nicel ve nitel y\u00f6ntemleri kullanarak \u00e7al\u0131\u015fan deneyimini nas\u0131l \u00f6l\u00e7ebilece\u011fimizi anlayal\u0131m. <\/span><\/p>\n

    Nicel Y\u00f6ntemler<\/b><\/p>\n

    1. Anket:<\/span><\/a> <\/span>\u00c7al\u0131\u015fan anketi<\/span><\/a> \u00e7al\u0131\u015fan deneyimiyle ilgili verileri toplamak ve analiz etmek i\u00e7in en iyi y\u00f6ntemlerden biridir. \u00c7al\u0131\u015fan anketi, ayr\u0131lmaz bir \u00e7al\u0131\u015fan geri bildirim arac\u0131d\u0131r. Bir kurulu\u015f bu geri bildirimleri toplay\u0131p analiz ederek \u00e7al\u0131\u015fan deneyimini \u00f6l\u00e7ebilir. <\/span>
    \n 360 derece de\u011ferlendirme anketi<\/span>
    \n<\/a> kurulu\u015flar\u0131n bir \u00e7al\u0131\u015fandan, onun akranlar\u0131ndan, do\u011frudan y\u00f6neticisinden veya amirinden, ekip \u00fcyelerinden ve benzerlerinden geri bildirim toplamas\u0131na yard\u0131mc\u0131 olabilecek bir ara\u00e7t\u0131r. <\/span> <\/p>\n

    Anketleri da\u011f\u0131tmak, h\u0131zl\u0131 geri bildirim toplaman\u0131n en kolay yollar\u0131ndan biridir. Anketi \u00e7evrimi\u00e7i olarak g\u00f6nderin ve bilin\u00e7li kararlar almak i\u00e7in anlaml\u0131 veriler toplay\u0131n. <\/span><\/p>\n

    2. Anketler:<\/span><\/a> Zaman\u0131n\u0131z k\u0131s\u0131tl\u0131ysa ve acil bir geri bildirime ihtiyac\u0131n\u0131z varsa, anket yapmak iyi bir fikirdir. G\u00f6r\u00fc\u015f ve kararlar\u0131 anlaman\u0131za yard\u0131mc\u0131 olacak ilgili bir anket sorusu haz\u0131rlay\u0131n. Anket, \u00e7al\u0131\u015fanlara kurulu\u015fla ilgili genel deneyimlerini soracak \u00e7oktan se\u00e7meli<\/a> tek bir sorudan<\/a> olu\u015fmal\u0131d\u0131r. <\/span><\/p>\n

    3. <\/span>Anket:<\/span><\/a> Anket, kat\u0131l\u0131mc\u0131lardan ilgili bilgileri toplamay\u0131 ama\u00e7layan bir dizi sorudan olu\u015fan bir ara\u015ft\u0131rma arac\u0131d\u0131r. Anketler, uygun yan\u0131tlar\u0131 toplamak i\u00e7in genellikle kapal\u0131 u\u00e7lu sorular<\/a> ile a\u00e7\u0131k u\u00e7<\/a> lu sorular\u0131n bir kar\u0131\u015f\u0131m\u0131d\u0131r. <\/span><\/p>\n

    Daha fazla bilgi edinin: <\/span>
    \n 360 Derece Geri Bildirim: Sorular, Ama\u00e7, Avantajlar ve \u015eablonlar<\/span>
    \n<\/a><\/p>\n

    Nitel Y\u00f6ntem <\/b><\/p>\n

    Bire Bir G\u00f6r\u00fc\u015fme:<\/span> Bu nitel y\u00f6ntem, kurulu\u015flar\u0131n say\u0131sal olmayan bilgileri toplamas\u0131na yard\u0131mc\u0131 olur. Bu m\u00fclakatlar genellikle yakla\u015f\u0131k 30 dakika s\u00fcrer ve m\u00fclakat\u0131 yapan ki\u015finin, bir kurulu\u015fun iyi miktarda bilgi toplamas\u0131na yard\u0131mc\u0131 olacak sorular\u0131 s\u0131ral\u0131 bir \u015fekilde sorma becerisine ba\u011fl\u0131d\u0131r. <\/span><\/p>\n

    Bu g\u00f6r\u00fc\u015fmeler s\u0131ras\u0131nda, g\u00f6r\u00fc\u015fmeyi yapan ki\u015finin \u00e7al\u0131\u015fan\u0131 bunaltmamaya dikkat etmesi gerekir. M\u00fclakat\u0131n k\u0131sa ve konuyla ilgili tutulmas\u0131, \u00e7al\u0131\u015fan deneyiminin belirlenmesinde yard\u0131mc\u0131 olacak bilgilerin toplanmas\u0131n\u0131 sa\u011flayacakt\u0131r. <\/span><\/p>\n

    Di\u011fer Y\u00f6ntemler<\/b><\/p>\n

    1. Biyosens\u00f6rler: \u0130\u00e7inde bulundu\u011fumuz dijital y\u0131k\u0131m \u00e7a\u011f\u0131nda giyilebilir biyosens\u00f6rler giderek daha pop\u00fcler hale gelmekte ve ki\u015fiselle\u015ftirilmi\u015f sa\u011fl\u0131k ve esenlik i\u00e7in faydal\u0131 olmaktad\u0131r. Bu biyosens\u00f6rler kalp at\u0131\u015f h\u0131z\u0131, v\u00fccut s\u0131cakl\u0131\u011f\u0131, kan bas\u0131nc\u0131 vb. gibi bir insan\u0131n fizyolojik seviyesini \u00f6l\u00e7ebilir. Bu sens\u00f6rler, bir kurulu\u015fun r\u0131zas\u0131 olmas\u0131 ko\u015fuluyla bir \u00e7al\u0131\u015fan\u0131 analiz etmek i\u00e7in kullan\u0131labilir. Bu veri kaynaklar\u0131 ve teknoloji, kurulu\u015fun \u00e7al\u0131\u015fan deneyimi g\u00f6stergelerini \u00f6l\u00e7mesini sa\u011flar. <\/span><\/p>\n

    2. Y\u00fcz tan\u0131ma: Bir bireyin y\u00fcz ifadelerini tarayabilen ve tan\u0131yabilen bir\u00e7ok biyometrik teknoloji vard\u0131r. Bu cihazlar bir\u00e7ok kurulu\u015fta \u00e7al\u0131\u015fanlar\u0131n\u0131 ve kurulu\u015fa giren herhangi bir ki\u015fiyi tan\u0131mak ve tan\u0131mlamak i\u00e7in kurulur. Bu cihazlar daha \u00e7ok tesislerin g\u00fcvenli\u011fine y\u00f6neliktir ve herhangi bir izinsiz giri\u015fi \u00f6nler, bu g\u00fcnlerde biyometrik cihazlar duygusal tan\u0131may\u0131 kaydetmek i\u00e7in donat\u0131lm\u0131\u015ft\u0131r ve buna dayanarak i\u015fg\u00fcc\u00fcn\u00fcn yetenek deneyimini tan\u0131mlayabilecek veriler toplan\u0131r.<\/span><\/p>\n

    Daha fazla bilgi edinin: \u00c7al\u0131\u015fan Anketi Yaz\u0131l\u0131m\u0131 ve Arac\u0131<\/a><\/p>\n

    \u00c7al\u0131\u015fan Deneyimini \u00d6l\u00e7mek Neden \u00d6nemlidir?<\/strong><\/a><\/h2>\n

    1. \u00c7al\u0131\u015fan\u0131n ya\u015fam d\u00f6ng\u00fcs\u00fcndeki her ad\u0131m, kurumla olan ili\u015fkisini belirledi\u011fi i\u00e7in \u00f6nemli bir olayd\u0131r. Geri bildirim istemek, kurumlar\u0131n \u00e7al\u0131\u015fanlar\u0131n\u0131 destekleyip desteklemediklerini ve kurumda kal\u0131\u015f s\u00fcrelerini iyile\u015ftirmeye yard\u0131mc\u0131 olup olmad\u0131klar\u0131n\u0131 anlamalar\u0131na yard\u0131mc\u0131 olur.<\/span><\/p>\n

    2. \u0130lgili bilgilerin toplanmas\u0131, kurulu\u015flar\u0131n memnun bir \u00e7al\u0131\u015fan deneyimi yaratmak i\u00e7in neleri do\u011fru yapt\u0131klar\u0131n\u0131 ve hangi \u00f6zelliklerde geri kald\u0131klar\u0131n\u0131 anlamalar\u0131na yard\u0131mc\u0131 olur.<\/p>\n

    3. \u00c7al\u0131\u015fan deneyimi sadece \u00e7al\u0131\u015fan\u0131n i\u015ften ayr\u0131lmas\u0131 s\u0131ras\u0131nda toplanamaz, o zamana kadar \u00e7ok ge\u00e7 kal\u0131nm\u0131\u015f olur, de\u011ferli kaynaklar\u0131n\u0131z\u0131n kurumda tatmin edici bir deneyim ya\u015fad\u0131\u011f\u0131ndan emin olmak i\u00e7in \u00e7al\u0131\u015fan geri bildir<\/a> imleri d\u00fczenli olarak toplanmal\u0131d\u0131r.<\/span><\/p>\n

    4. \u00c7al\u0131\u015fan deneyimine ili\u015fkin bilgi toplamak, kurulu\u015fun gerekli d\u00fczeltici \u00f6nlemleri zaman\u0131nda almas\u0131na yard\u0131mc\u0131 olur. \u00c7al\u0131\u015fan deneyiminin \u00f6nemi daha fazla vurgulanamaz.<\/p>\n

    \u00c7al\u0131\u015fan deneyimi ve i\u015fyeri k\u00fclt\u00fcr\u00fc anketleri<\/a> d\u00fczenleyin. Personel verilerini toplay\u0131n, payla\u015f\u0131n ve bunlara g\u00f6re hareket edin.<\/p>\n","protected":false},"excerpt":{"rendered":"

    \u0130\u00e7erik Dizini \u00c7al\u0131\u015fan Deneyimi: Tan\u0131m En \u0130yi 20 \u00c7al\u0131\u015fan Deneyimi Anketi Sorusu \u00d6rneklerle \u00c7al\u0131\u015fan Deneyiminin \u00d6l\u00e7\u00fclmesi \u00c7al\u0131\u015fan Deneyimini \u00d6l\u00e7mek Neden […]<\/p>\n","protected":false},"author":86,"featured_media":626643,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1162],"tags":[],"yoast_head":"\n\u00c7al\u0131\u015fan Deneyimi: \u00d6rneklerle Tan\u0131m, Anket Sorular\u0131 ve \u00d6l\u00e7\u00fcm\u00fc | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u00c7al\u0131\u015fan deneyimi, bir \u00e7al\u0131\u015fan\u0131n kurumda \u00e7al\u0131\u015ft\u0131\u011f\u0131 s\u00fcre boyunca kar\u015f\u0131la\u015ft\u0131\u011f\u0131, g\u00f6zlemledi\u011fi veya hissetti\u011fi \u015feylerin tamam\u0131n\u0131 kapsayan genel deneyim olarak tan\u0131mlan\u0131r. 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