{"id":730414,"date":"2022-11-10T11:00:57","date_gmt":"2022-11-10T18:00:57","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/"},"modified":"2022-11-10T11:00:57","modified_gmt":"2022-11-10T11:00:57","slug":"musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/","title":{"rendered":"M\u00fc\u015fteri Hizmetleri K\u00fclt\u00fcr\u00fc: Nedir ve onu olu\u015fturmak i\u00e7in at\u0131lacak ad\u0131mlar"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u0130yi \u015firketler m\u00fckemmel m\u00fc\u015fteri hizmetleri sunar. B\u00fcy\u00fck \u015firketler bunu yayar. \u015eirketinizde m\u00fc\u015fteri hizmetlerini nas\u0131l geli\u015ftirece\u011finizi bulmaya \u00e7al\u0131\u015f\u0131yorsan\u0131z, bir &#8220;m\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fc&#8221; olu\u015fturmak g\u00fczel bir ilk ad\u0131md\u0131r. Bu b\u00fcy\u00fck resim perspektifi, organizasyonel prosed\u00fcrleri insanlara adil davranma etraf\u0131nda toplar.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bir hizmet k\u00fclt\u00fcr\u00fc geli\u015ftirmek sadece bazen basit olsa da, i\u015fletmenize, \u00e7al\u0131\u015fanlar\u0131n\u0131za ve en \u00f6nemlisi m\u00fc\u015fterilerinize sa\u011flayaca\u011f\u0131 faydalar ola\u011fan\u00fcst\u00fc olabilir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bu blogda, m\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fcn\u00fcn ne oldu\u011funa ve bu s\u00fcre\u00e7ten ge\u00e7en \u015firketler i\u00e7in 10 ad\u0131ma bakaca\u011f\u0131z.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">M\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fc nedir?  <\/span><\/h2>\n<p><span style=\"font-weight: 400;\">M\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fc, t\u00fcketicileri hizmet sunumunun ve operasyonlar\u0131n merkezine yerle\u015ftiren bir i\u015fletme y\u00f6netim tarz\u0131d\u0131r. M\u00fc\u015fteri memnuniyeti t\u00fcm i\u015f kararlar\u0131nda ve g\u00fcnl\u00fck faaliyetlerde dikkate al\u0131n\u0131r.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bir m\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fc, m\u00fc\u015fterilerin ola\u011fan\u00fcst\u00fc bir deneyim ya\u015famas\u0131n\u0131 sa\u011flayarak, sadece bir firmaya geri d\u00f6nmekle kalmay\u0131p ayn\u0131 zamanda ba\u015fkalar\u0131na da tavsiye etme olas\u0131l\u0131\u011f\u0131n\u0131 art\u0131r\u0131r. M\u00fc\u015fteriler bir \u015firket i\u00e7in ne kadar \u00e7ok olumlu \u00f6neride bulunursa, o \u015firketin ba\u015far\u0131l\u0131 olma olas\u0131l\u0131\u011f\u0131 o kadar artar.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">M\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fc, kurulu\u015funuz i\u00e7inde neler olup bitti\u011fiyle ilgilidir. Kurulu\u015funuzun k\u00fclt\u00fcr\u00fc, vizyon, de\u011fer ve misyonunuzun personelinize ve t\u00fcketicilerinize nas\u0131l iletildi\u011fini belirler. M\u00fckemmel bir m\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fc ile \u00e7al\u0131\u015fanlar\u0131n\u0131z m\u00fc\u015fteriyi ilk s\u0131raya koyma konusunda kendilerini g\u00fc\u00e7l\u00fc hissedeceklerdir.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">M\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fc olu\u015fturmak i\u00e7in ad\u0131mlar<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Ger\u00e7ek bir m\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fc olu\u015fturmak, buna ula\u015fmak i\u00e7in at\u0131lacak on ad\u0131m\u0131 \u00f6zetlemeden \u00f6nce \u00e7ok \u00f6nemlidir.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">M\u00fc\u015fteri deneyimini iyile\u015ftirmek i\u00e7in bak\u0131\u015f a\u00e7\u0131n\u0131z\u0131 belirli m\u00fc\u015fteri etkile\u015fimlerinin \u00f6tesine, daha geni\u015f bir k\u00fclt\u00fcr g\u00f6r\u00fc\u015f\u00fcne &#8211; &#8220;m\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fc &#8220;ne &#8211; geni\u015fletin.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00dcst\u00fcn m\u00fc\u015fteri hizmetleri, b\u00f6yle bir k\u00fclt\u00fcr olu\u015fturularak ve te\u015fvik edilerek desteklenmeli ve s\u00fcrd\u00fcr\u00fclmelidir. \u0130yi d\u00fc\u015f\u00fcn\u00fclm\u00fc\u015f ve hedeflenmi\u015f bir m\u00fc\u015fteri deneyiminin temelini olu\u015fturur.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">A\u015fa\u011f\u0131daki &#8220;m\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fc kataliz\u00f6rleri&#8221; listesi, m\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fcn\u00fcz\u00fc geli\u015ftirmenize ve s\u00fcrd\u00fcrmenize yard\u0131mc\u0131 olacakt\u0131r.<\/span><\/p>\n<ol start=\"1\">\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">\u00d6nce misyon bildiriminizi olu\u015fturun<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u015eirketinizin temel inan\u00e7lar\u0131, m\u00fc\u015fterilere hizmet sunma konusundaki misyon beyan\u0131n\u0131za yans\u0131mal\u0131d\u0131r. T\u00fcm \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131n neyi de\u011fi\u015ftirmeye \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131z\u0131 anlayabilmesi i\u00e7in a\u00e7\u0131k ve ak\u0131lda kal\u0131c\u0131 olmal\u0131d\u0131r. Ayr\u0131ca hat\u0131rlanacak kadar k\u0131sa ancak faydal\u0131 olacak kadar uzun olmal\u0131d\u0131r.<\/span><\/p>\n<ol start=\"2\">\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">Felsefi bir \u00e7er\u00e7evenin dahil edilmesi<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Bir \u015firket sadece m\u00fckemmel m\u00fc\u015fteri hizmetleri sunma becerisine sahip personel ile ba\u015flamaz. \u00c7al\u0131\u015fmay\u0131 gerektirir. Felsefi \u00e7er\u00e7evenizi personelinizle payla\u015fman\u0131z bu \u00e7abaya rehberlik edebilir. Bunu misyon beyan\u0131n\u0131z\u0131n daha geni\u015fletilmi\u015f bir versiyonu olarak d\u00fc\u015f\u00fcn\u00fcn. \u0130leride ba\u015fvurmak \u00fczere cep boyutunda bir karta bas\u0131labilecek kadar k\u0131sa tutun.<\/span><\/p>\n<ol start=\"3\">\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">G\u00fc\u00e7lendirmeyi Kucaklay\u0131n &#8211; ve G\u00f6sterin<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Sa\u011fl\u0131kl\u0131 bir \u00e7a\u011fr\u0131 merkezinde temsilciler i\u015fleri yoluna koyabilir. \u00dcstleri onlara g\u00fc\u00e7 sahibi olduklar\u0131n\u0131 s\u00f6yler ve bunu destekler. E\u011fitiminiz, liderli\u011finiz ve giri\u015fimleriniz inisiyatif alan temsilcileri vurgulamal\u0131 ve \u00f6d\u00fcllendirmelidir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">S\u00f6zde hizmetin \u00f6tesine ge\u00e7mek i\u00e7in, \u00e7al\u0131\u015fanlar\u0131n maliyetli muhakeme se\u00e7imleri yapabileceklerini a\u00e7\u0131kl\u0131\u011fa kavu\u015fturun (elbette bir e\u011fitim d\u00f6neminden sonra). M\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fcne ge\u00e7erken m\u00fc\u015fteri hizmetlerini ve kritik bir operasyonel noktay\u0131 \u00f6\u011frenmek \u00e7ok \u00f6nemlidir.<\/span><\/p>\n<ol start=\"4\">\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">\u0130nsanlar\u0131 i\u015fe al\u0131nabilir k\u0131lan \u00f6zellikleri yeniden g\u00f6zden ge\u00e7irin<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u00d6n saflarda yer alan y\u00f6neticiler, m\u00fc\u015fterilere kar\u015f\u0131 olumlu bir tutum geli\u015ftirmeye y\u00f6nelik her t\u00fcrl\u00fc \u00e7aban\u0131n ba\u015far\u0131s\u0131 i\u00e7in \u00e7ok \u00f6nemlidir. Ekibinizi zaman i\u00e7inde b\u00fcy\u00fct\u00fcrken, ba\u015fkalar\u0131na hizmet etmeyi ger\u00e7ekten \u00f6nemseyenlere ilerleme f\u0131rsatlar\u0131 sunarak onlar\u0131 te\u015fvik edin. \u00d6zetle, i\u015fe al\u0131m s\u00fcrecinizde belirli ki\u015filik \u00f6zelliklerine i\u015f deneyiminden daha fazla \u00f6ncelik vermelisiniz (yine de deneyime belli bir d\u00fczeyde tercih ve sayg\u0131 g\u00f6sterilmelidir).<\/span><\/p>\n<ol start=\"5\">\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">\u0130\u015fe al\u0131\u015ft\u0131rma \u00fcst d\u00fczey liderli\u011fi i\u00e7ermelidir<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">CEO veya \u00fcst d\u00fczey liderlik, m\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fcn\u00fc olu\u015ftururken e\u011fitime do\u011frudan kat\u0131lmal\u0131d\u0131r. Y\u00f6neticilerin haz\u0131r bulunmas\u0131, \u015firketinizin m\u00fc\u015fteri hizmetlerini ne kadar ciddiye ald\u0131\u011f\u0131n\u0131 ve \u00fcst y\u00f6netimin \u00f6n saflardaki personelin performans ve ba\u015far\u0131s\u0131n\u0131n ne kadar fark\u0131nda oldu\u011funu g\u00f6stermenin en iyi yoludur. Misyon bildiriminizi ve felsefi temelinizi hemen olu\u015fturman\u0131z\u0131 sa\u011flar.<\/span><\/p>\n<ol start=\"6\">\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">Her vardiyaya bir servis stand-up&#8217;\u0131 ile ba\u015flay\u0131n<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Her vardiyaya m\u00fc\u015fteri hizmetleri kavramlar\u0131n\u0131 ele alarak ba\u015flamak, g\u00fcn\u00fcn gidi\u015fat\u0131n\u0131 belirler. Bu rit\u00fcel k\u00fclt\u00fcrel bir kataliz\u00f6r olabilir, \u00f6zellikle de personel bunu s\u0131rayla y\u00fcr\u00fct\u00fcrse. Grup bilgisini iletir ve peki\u015ftirir ve \u00e7al\u0131\u015fanlar\u0131n liderlik yeteneklerini geli\u015ftirmelerine yard\u0131mc\u0131 olur.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bunun gibi g\u00fcnl\u00fck bir hat\u0131rlatma, ba\u015fta m\u00fc\u015fteri hizmetleri temsilcileri olmak \u00fczere \u00e7abay\u0131 do\u011frudan etkileyen \u00e7al\u0131\u015fanlar aras\u0131nda birlikteli\u011fi ve morali te\u015fvik eder.<\/span><\/p>\n<ol start=\"7\">\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">Ofis Bazl\u0131 Y\u00f6netimden Ka\u00e7\u0131n\u0131n<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">M\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fc geli\u015ftirmenin bir di\u011fer \u00f6nemli bile\u015feni de kat liderli\u011fidir. Bir y\u00f6netici ofisine \u00e7ekildi\u011finde ekibe ve k\u00fclt\u00fcre deste\u011fini g\u00f6stermek i\u00e7in bir\u00e7ok f\u0131rsat\u0131 ka\u00e7\u0131r\u0131r. Bu, daha \u00f6nceki i\u015fe alma tavsiyesini g\u00fcndeme getiriyor: Uygun ki\u015filerin uygun g\u00f6revleri yerine getirdi\u011finden ve amirlerinizin s\u0131k s\u0131k devreye girecek ve yard\u0131mc\u0131 olmak i\u00e7in f\u0131rsat kollayacak t\u00fcrden ki\u015filer oldu\u011fundan emin olun.<\/span><\/p>\n<ol start=\"8\">\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">M\u00fc\u015fteri hizmetleri e\u011fitimini ayr\u0131nt\u0131l\u0131 olarak inceleyin<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">E\u011fitim, m\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fcn\u00fc geli\u015ftirirken bir \u015firketin k\u00fclt\u00fcr\u00fc \u00fczerinde genellikle fark edilenden daha \u00f6nemli bir etkiye sahiptir. Sat\u0131\u015f personelini g\u00fcnl\u00fck kar\u015f\u0131la\u015fmalar\u0131n\u0131 y\u00f6nlendiren kurallar, prosed\u00fcrler ve temas noktalar\u0131 hakk\u0131nda bilgilendirmek \u00e7ok \u00f6nemlidir. \u015eirketinizin m\u00fc\u015fterilere adil davranmalar\u0131n\u0131 sa\u011flayan \u00e7e\u015fitli yollar hakk\u0131nda onlar\u0131 bilgilendirin. En iyi adaylar\u0131 se\u00e7mekte zorlanacaksan\u0131z, onlara en iyi e\u011fitimi vermek i\u00e7in zaman ay\u0131r\u0131n.<\/span><\/p>\n<ol start=\"9\">\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">&#8220;Benim i\u015fim de\u011fil&#8221; diye d\u00fc\u015f\u00fcnmeyi b\u0131rak\u0131n<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">M\u00fc\u015fteri hizmetlerini art\u0131rmay\u0131 d\u00fc\u015f\u00fcnen her \u015firket, bu \u00f6nemli yan hizmet noktas\u0131n\u0131 tam olarak ele almal\u0131d\u0131r. K\u0131demli personel bir kriz s\u0131ras\u0131nda yard\u0131m etmek i\u00e7in kat\u0131ld\u0131\u011f\u0131nda sergilenir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yanal bir tutum pratik \u00e7\u00f6z\u00fcmler bulur, moralleri y\u00fckseltir ve t\u00fcm \u015firket \u00e7al\u0131\u015fanlar\u0131n\u0131n tek ve ortak bir hedef do\u011frultusunda \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131 a\u00e7\u0131k\u00e7a ortaya koyar.<\/span><\/p>\n<ol start=\"10\">\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">&#8220;Herkes Elini Ta\u015f\u0131n Alt\u0131na Koysun&#8221; D\u00fc\u015f\u00fcncesini Te\u015fvik Edin<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Bir m\u00fc\u015fteri hizmetleri aksili\u011finden sonra, neyin yanl\u0131\u015f gitti\u011fini ve gelecekte bundan nas\u0131l ka\u00e7\u0131n\u0131laca\u011f\u0131n\u0131 belirlemek i\u00e7in t\u00fcm departmanlar\u0131 soru\u015fturmaya kat\u0131lmaya te\u015fvik edin. Unutmay\u0131n: Bir m\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fcn\u00fcn temeli, hesap verebilirlik ve ge\u00e7mi\u015f hatalardan ders almaya y\u00f6nelik samimi bir istektir. Performansa do\u011frudan fayda sa\u011flar ve temel de\u011ferlerini vurgulayarak firman\u0131z\u0131n k\u00fclt\u00fcr\u00fcne katk\u0131da bulunur.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Sonu\u00e7<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Bu blog iyi bir m\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fc geli\u015ftirmekle ilgilidir, ancak as\u0131l zorluk bir kez olu\u015fturduktan sonra bunu s\u00fcrd\u00fcrmektir. \u00c7ok say\u0131da i\u015fletme sa\u011flam bir m\u00fc\u015fteri odakl\u0131l\u0131kla ba\u015fl\u0131yor ancak b\u00fcy\u00fcd\u00fck\u00e7e bunu g\u00f6zden ka\u00e7\u0131r\u0131yor.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bir \u015firketin k\u00fclt\u00fcr\u00fc, ona ev sahipli\u011fi yapan kurulu\u015fun \u00f6nceliklerine, m\u00fc\u015fterilerine, \u00e7al\u0131\u015fanlar\u0131na, te\u015fviklerine ve vurgular\u0131na yan\u0131t olarak s\u00fcrekli de\u011fi\u015fir, bu nedenle s\u00fcrekli \u00e7aba ve dikkat gerektirir. \u015eirket liderleri, m\u00fc\u015fteri odakl\u0131l\u0131k konusunda gayretli ve d\u00fc\u015f\u00fcnceli olmaya devam etmelidir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">G\u00f6rev asla bitmez, ancak her zaman zahmete de\u011fer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bu on ad\u0131m\u0131 izledi\u011finizde, kurulu\u015funuz ve m\u00fc\u015fterileri i\u00e7in s\u00fcrekli \u00f6d\u00fcllendirici olan bir m\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fc geli\u015ftirme yolunda ilerlemi\u015f olacaks\u0131n\u0131z &#8211; ileti\u015fim teknolojisinin t\u00fcm yelpazesi \u00fczerine kurulu ve bu teknoloji ile g\u00fc\u00e7lendirilmi\u015f bir k\u00fclt\u00fcr.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">QuestionPro&#8217;nun yard\u0131m\u0131yla, bir m\u00fc\u015fterinin neden belirli bir \u015fekilde hissetti\u011fini anlayabilir ve en iyi m\u00fc\u015fteri deneyimini ya\u015famalar\u0131 i\u00e7in ihtiya\u00e7 duyduklar\u0131 ilgiyi onlara verebilirsiniz. Sadece yap \u015funu!<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>DAHA FAZLA BI\u0307LGI\u0307 EDI\u0307NI\u0307N<\/button><br \/>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u00dcCRETS\u0130Z DENEME<\/button><br \/>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0130yi \u015firketler m\u00fckemmel m\u00fc\u015fteri hizmetleri sunar. B\u00fcy\u00fck \u015firketler bunu yayar. \u015eirketinizde m\u00fc\u015fteri hizmetlerini nas\u0131l geli\u015ftirece\u011finizi bulmaya \u00e7al\u0131\u015f\u0131yorsan\u0131z, bir &#8220;m\u00fc\u015fteri hizmetleri [&hellip;]<\/p>\n","protected":false},"author":48,"featured_media":724027,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1192],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M\u00fc\u015fteri Hizmetleri K\u00fclt\u00fcr\u00fc: Nedir ve onu olu\u015fturmak i\u00e7in at\u0131lacak ad\u0131mlar | QuestionPro<\/title>\n<meta name=\"description\" content=\"M\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fc, personelin, y\u00f6netimin ve liderli\u011fin m\u00fc\u015fterilere co\u015fkulu ve ba\u015far\u0131l\u0131 bir \u015fekilde hizmet verdi\u011fi bir ortamd\u0131r.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00fc\u015fteri Hizmetleri K\u00fclt\u00fcr\u00fc: Nedir ve onu olu\u015fturmak i\u00e7in at\u0131lacak ad\u0131mlar | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"M\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fc, personelin, y\u00f6netimin ve liderli\u011fin m\u00fc\u015fterilere co\u015fkulu ve ba\u015far\u0131l\u0131 bir \u015fekilde hizmet verdi\u011fi bir ortamd\u0131r.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2022-11-10T18:00:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-11-10T11:00:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/11\/customer-service-culture.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2100\" \/>\n\t<meta property=\"og:image:height\" content=\"1254\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Sanjida Satter\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"Yazan:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sanjida Satter\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/\"},\"author\":{\"name\":\"Sanjida Satter\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/4657fe7e9fb097126074a8ca5effc324\"},\"headline\":\"M\u00fc\u015fteri Hizmetleri K\u00fclt\u00fcr\u00fc: Nedir ve onu olu\u015fturmak i\u00e7in at\u0131lacak ad\u0131mlar\",\"datePublished\":\"2022-11-10T18:00:57+00:00\",\"dateModified\":\"2022-11-10T11:00:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/\"},\"wordCount\":1508,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#organization\"},\"articleSection\":[\"CX\"],\"inLanguage\":\"tr\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/\",\"name\":\"M\u00fc\u015fteri Hizmetleri K\u00fclt\u00fcr\u00fc: Nedir ve onu olu\u015fturmak i\u00e7in at\u0131lacak ad\u0131mlar | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#website\"},\"datePublished\":\"2022-11-10T18:00:57+00:00\",\"dateModified\":\"2022-11-10T11:00:57+00:00\",\"description\":\"M\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fc, personelin, y\u00f6netimin ve liderli\u011fin m\u00fc\u015fterilere co\u015fkulu ve ba\u015far\u0131l\u0131 bir \u015fekilde hizmet verdi\u011fi bir ortamd\u0131r.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/#breadcrumb\"},\"inLanguage\":\"tr\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Ev\",\"item\":\"https:\/\/www.questionpro.com\/blog\/tr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CX\",\"item\":\"https:\/\/www.questionpro.com\/blog\/tr\/category\/cx\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"M\u00fc\u015fteri Hizmetleri K\u00fclt\u00fcr\u00fc: Nedir ve onu olu\u015fturmak i\u00e7in at\u0131lacak ad\u0131mlar\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#website\",\"url\":\"https:\/\/www.questionpro.com\/blog\/tr\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.questionpro.com\/blog\/tr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"tr\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/www.questionpro.com\/blog\/tr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"tr\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/4657fe7e9fb097126074a8ca5effc324\",\"name\":\"Sanjida Satter\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"tr\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c572068a5950e70f33455009610313fa?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c572068a5950e70f33455009610313fa?s=96&d=mm&r=g\",\"caption\":\"Sanjida Satter\"},\"url\":\"https:\/\/www.questionpro.com\/blog\/tr\/author\/sanjida-satter\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"M\u00fc\u015fteri Hizmetleri K\u00fclt\u00fcr\u00fc: Nedir ve onu olu\u015fturmak i\u00e7in at\u0131lacak ad\u0131mlar | QuestionPro","description":"M\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fc, personelin, y\u00f6netimin ve liderli\u011fin m\u00fc\u015fterilere co\u015fkulu ve ba\u015far\u0131l\u0131 bir \u015fekilde hizmet verdi\u011fi bir ortamd\u0131r.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/","og_locale":"tr_TR","og_type":"article","og_title":"M\u00fc\u015fteri Hizmetleri K\u00fclt\u00fcr\u00fc: Nedir ve onu olu\u015fturmak i\u00e7in at\u0131lacak ad\u0131mlar | QuestionPro","og_description":"M\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fc, personelin, y\u00f6netimin ve liderli\u011fin m\u00fc\u015fterilere co\u015fkulu ve ba\u015far\u0131l\u0131 bir \u015fekilde hizmet verdi\u011fi bir ortamd\u0131r.","og_url":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2022-11-10T18:00:57+00:00","article_modified_time":"2022-11-10T11:00:57+00:00","og_image":[{"width":2100,"height":1254,"url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/11\/customer-service-culture.jpg","type":"image\/jpeg"}],"author":"Sanjida Satter","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"Yazan:":"Sanjida Satter","Tahmini okuma s\u00fcresi":"7 dakika"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/#article","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/"},"author":{"name":"Sanjida Satter","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/4657fe7e9fb097126074a8ca5effc324"},"headline":"M\u00fc\u015fteri Hizmetleri K\u00fclt\u00fcr\u00fc: Nedir ve onu olu\u015fturmak i\u00e7in at\u0131lacak ad\u0131mlar","datePublished":"2022-11-10T18:00:57+00:00","dateModified":"2022-11-10T11:00:57+00:00","mainEntityOfPage":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/"},"wordCount":1508,"publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/#organization"},"articleSection":["CX"],"inLanguage":"tr"},{"@type":"WebPage","@id":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/","url":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/","name":"M\u00fc\u015fteri Hizmetleri K\u00fclt\u00fcr\u00fc: Nedir ve onu olu\u015fturmak i\u00e7in at\u0131lacak ad\u0131mlar | QuestionPro","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/#website"},"datePublished":"2022-11-10T18:00:57+00:00","dateModified":"2022-11-10T11:00:57+00:00","description":"M\u00fc\u015fteri hizmetleri k\u00fclt\u00fcr\u00fc, personelin, y\u00f6netimin ve liderli\u011fin m\u00fc\u015fterilere co\u015fkulu ve ba\u015far\u0131l\u0131 bir \u015fekilde hizmet verdi\u011fi bir ortamd\u0131r.","breadcrumb":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/#breadcrumb"},"inLanguage":"tr","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-kulturu-nedir-ve-onu-olusturmak-icin-atilacak-adimlar\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Ev","item":"https:\/\/www.questionpro.com\/blog\/tr\/"},{"@type":"ListItem","position":2,"name":"CX","item":"https:\/\/www.questionpro.com\/blog\/tr\/category\/cx\/"},{"@type":"ListItem","position":3,"name":"M\u00fc\u015fteri Hizmetleri K\u00fclt\u00fcr\u00fc: Nedir ve onu olu\u015fturmak i\u00e7in at\u0131lacak ad\u0131mlar"}]},{"@type":"WebSite","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#website","url":"https:\/\/www.questionpro.com\/blog\/tr\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.questionpro.com\/blog\/tr\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"tr"},{"@type":"Organization","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#organization","name":"QuestionPro","url":"https:\/\/www.questionpro.com\/blog\/tr\/","logo":{"@type":"ImageObject","inLanguage":"tr","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/logo\/image\/","url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/4657fe7e9fb097126074a8ca5effc324","name":"Sanjida Satter","image":{"@type":"ImageObject","inLanguage":"tr","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c572068a5950e70f33455009610313fa?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c572068a5950e70f33455009610313fa?s=96&d=mm&r=g","caption":"Sanjida Satter"},"url":"https:\/\/www.questionpro.com\/blog\/tr\/author\/sanjida-satter\/"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/11\/customer-service-culture.jpg","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/11\/customer-service-culture.jpg","author_info":{"display_name":"Sanjida Satter","author_link":"https:\/\/www.questionpro.com\/blog\/tr\/author\/sanjida-satter\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/posts\/730414"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/users\/48"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/comments?post=730414"}],"version-history":[{"count":0,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/posts\/730414\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/media\/724027"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/media?parent=730414"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/categories?post=730414"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/tags?post=730414"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}