{"id":730930,"date":"2022-05-27T15:30:01","date_gmt":"2022-05-27T22:30:01","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/pos-musteri-anketi-nedir-ve-nasil-yapilir\/"},"modified":"2022-05-27T15:30:01","modified_gmt":"2022-05-27T15:30:01","slug":"pos-musteri-anketi-nedir-ve-nasil-yapilir","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/tr\/pos-musteri-anketi-nedir-ve-nasil-yapilir\/","title":{"rendered":"POS m\u00fc\u015fteri anketi: Nedir ve Nas\u0131l Yap\u0131l\u0131r?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u00c7o\u011fu i\u015fletme sahibi gibiyseniz, her zaman maliyetleri d\u00fc\u015f\u00fcrmenin ve k\u00e2r\u0131 art\u0131rman\u0131n yollar\u0131n\u0131 arars\u0131n\u0131z. Bunu yapman\u0131n bir yolu, i\u015fletmeniz hakk\u0131nda bilin\u00e7li kararlar alman\u0131za yard\u0131mc\u0131 olacak bir (Sat\u0131\u015f Noktas\u0131) POS m\u00fc\u015fteri anketi kullanmakt\u0131r. Ancak bunu yapmadan \u00f6nce, bir (Sat\u0131\u015f Noktas\u0131) POS anketinin ne oldu\u011funu ve size ne gibi faydalar sa\u011flayabilece\u011fini bilmeniz gerekir.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">POS m\u00fc\u015fteri anketi nedir?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">POS m\u00fc\u015fteri anketi, i\u015fletmelerin m\u00fc\u015fterilerinden geri bildirim toplamak i\u00e7in kullanabilecekleri \u00f6nemli bir ara\u00e7t\u0131r ve bir i\u015flem ger\u00e7ekle\u015fir ger\u00e7ekle\u015fmez m\u00fc\u015fteri memnuniyetini \u00f6l\u00e7menize olanak tan\u0131r.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0130\u015fletmeler, m\u00fc\u015fterilerin deneyimleriyle ilgili neleri sevip neleri sevmediklerini anlayarak, <a href=\"https:\/\/www.questionpro.com\/cx\/why\/5-pillars.html\">m\u00fc\u015fterinin deneyim<\/a> ini iyile\u015ftirecek ve gelecekte tekrar gelmelerini te\u015fvik edecek de\u011fi\u015fiklikler yapabilirler. M\u00fc\u015fteri ba\u015far\u0131s\u0131 y\u00f6neticileri, POS m\u00fc\u015fteri anketlerinin yard\u0131m\u0131yla an\u0131nda harekete ge\u00e7mek i\u00e7in ellerinde verilere sahip olacak.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">(Sat\u0131\u015f Noktas\u0131) POS m\u00fc\u015fteri anketi kullanman\u0131n faydalar\u0131 nelerdir?<\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">Kolayl\u0131k<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">M\u00fc\u015fterilerin ger\u00e7ek zamanl\u0131 olarak yan\u0131t vermesi hem m\u00fc\u015fterilere hem de i\u015fletmenize yard\u0131mc\u0131 olur. M\u00fc\u015fteri veritaban\u0131n\u0131za ger\u00e7ek zamanl\u0131 geri bildirim al\u0131rken, m\u00fc\u015fteriler de posta anketi veya \u00e7evrimi\u00e7i sat\u0131\u015f sonras\u0131 geri bildirim anketini beklemek zorunda kalmadan size o anda geri bildirim sa\u011flayabilir. Bir ba\u015fka avantaj da QuestonPro mobil anketlerinin pazarda lider oldu\u011fu mobil cihazlarda veya tabletlerde sat\u0131\u015f noktas\u0131 m\u00fc\u015fteri <a href=\"https:\/\/www.questionpro.com\/mobile\/mobile-surveys.html\">anketleri<\/a> sa\u011flamakt\u0131r.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">G\u00fcvenilirlik<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">M\u00fc\u015fterilerden geri bildirim toplarken d\u00fcr\u00fcst geri bildirim isteriz, b\u00f6ylece keyifli bir m\u00fc\u015fteri hizmeti sunabiliriz. Dolay\u0131s\u0131yla (Sat\u0131\u015f Noktas\u0131) POS anketlerinin kolayl\u0131k fakt\u00f6r\u00fc, bu d\u00fcr\u00fcst ve anl\u0131k geri bildirimlerin al\u0131nmas\u0131nda b\u00fcy\u00fck rol oynamaktad\u0131r. M\u00fc\u015fterilerden gelen ger\u00e7ek bir yan\u0131t, i\u015fletmenizin m\u00fc\u015fterinin \u015fu anda ald\u0131\u011f\u0131 hizmet hakk\u0131nda nas\u0131l hissetti\u011fini \u00f6l\u00e7mesini sa\u011flayacakt\u0131r.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">Ger\u00e7ek zamanl\u0131<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Sat\u0131\u015f noktas\u0131nda geri bildirim toplayarak, zaman\u0131nda yan\u0131tlar alabilir ve m\u00fc\u015fteri hizmetlerinizi ger\u00e7ek zamanl\u0131 olarak iyile\u015ftirebilirsiniz. Bu sadece verimli bir m\u00fc\u015fteri yolculu\u011fu sa\u011flamakla kalmaz, ayn\u0131 zamanda  <\/span><span style=\"font-weight: 400;\">m\u00fc\u015fteri\u0307 memnuni\u0307yeti\u0307.<\/span><span style=\"font-weight: 400;\">  (Sat\u0131\u015f Noktas\u0131) POS anketleri yan\u0131t s\u00fcresi a\u00e7\u0131s\u0131ndan \u00f6nemli bir avantaja sahiptir. M\u00fc\u015fterilerinizin normal bir posta veya kargo ile oldu\u011fu gibi tepki vermesini beklemek zorunda kalmazs\u0131n\u0131z.  <\/span><a href=\"http:\/\/www.questionpro.com\/blog\/what-are-online-surveys\/\"><br \/>\n  <span style=\"font-weight: 400;\">online anket<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\"> e\u011fer sat\u0131\u015f noktas\u0131nda anket yaparsan\u0131z.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">M\u00fc\u015fteri deneyimini en ba\u015f\u0131ndan itibaren optimize etme<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0130\u015finizin ba\u015far\u0131s\u0131 i\u00e7in gerekli olan m\u00fc\u015fteri hizmetleri fakt\u00f6rlerinin iyile\u015ftirilmesine odaklanmak. M\u00fc\u015fterilerin verdi\u011fi geri bildirimler, i\u015fletmeniz i\u00e7in iyile\u015ftirilmesi gereken performans \u00f6zelliklerini nas\u0131l optimize edece\u011finiz konusunda size stratejik bilgi sa\u011flar.  <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\">M\u00fc\u015fteri yolculu\u011funun<\/a> her y\u00f6n\u00fcn\u00fc \u00f6l\u00e7mek en ba\u015f\u0131ndan itibaren ba\u015flar. Bu t\u00fcr bir m\u00fc\u015fteri anketinin ki\u015fisel olmayan do\u011fas\u0131, y\u00fcz y\u00fcze g\u00f6r\u00fc\u015fmelerden rahats\u0131z olan m\u00fc\u015fterileri de rahatlatabilir.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">Online \u0130tibar Y\u00f6netimi<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Bir i\u015fletmenin ba\u015far\u0131l\u0131 olmas\u0131 i\u00e7in en \u00f6nemli fakt\u00f6rlerden biri marka g\u00fcvenilirli\u011fidir, m\u00fc\u015fterilerinizle g\u00fcven olu\u015fturmak \u00fcst\u00fcn <a href=\"https:\/\/www.questionpro.com\/blog\/what-is-customer-engagement\/\">m\u00fc\u015fteri ba\u011f<\/a>l\u0131l\u0131\u011f\u0131na yard\u0131mc\u0131 olacakt\u0131r. Bu ayn\u0131 zamanda m\u00fc\u015fterilere ve onlar\u0131n ba\u015far\u0131s\u0131na \u00f6nem verdi\u011finizi de g\u00f6sterir. Ger\u00e7ek zamanl\u0131 bir m\u00fc\u015fteri anketi, m\u00fc\u015fterilerinize ihtiya\u00e7lar\u0131 i\u00e7in en iyi se\u00e7im oldu\u011funuzu g\u00f6sterirken, i\u015fletmenize itibar\u0131n\u0131z\u0131 y\u00f6netmek i\u00e7in cephane sa\u011flayacakt\u0131r.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">POS m\u00fc\u015fteri anketi nas\u0131l yap\u0131l\u0131r?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u0130\u015fte bir POS m\u00fc\u015fteri anketinden m\u00fc\u015fteri geri bildirimi toplaman\u0131n yollar\u0131. En iyi yollar \u015funlard\u0131r:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Web sitenize \u00e7evrimi\u00e7i formlar yerle\u015ftirmek.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">M\u00fc\u015fterilerin al\u0131\u015fveri\u015f fi\u015flerine QR kodu eklemek.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00d6deme masalar\u0131ndaki kiosk bankolar\u0131.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sat\u0131\u015f temsilcileri m\u00fc\u015fterilere mobil tabletler sunarak bunu daha interaktif hale getiriyor.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">NPS anketi veya daha e\u011flenceli olan g\u00fclen y\u00fcz anketleri yapabilirsiniz!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">QuestionPro, tamamen \u00f6zelle\u015ftirilebilir g\u00fclen y\u00fczlerle (Sat\u0131\u015f Noktas\u0131) POS anketlerini \u00e7al\u0131\u015ft\u0131rman\u0131n kolay bir yolunu sunar, varsay\u0131lan g\u00fclen y\u00fczlerden herhangi birini se\u00e7ebilir veya kendi anketinizi y\u00fckleyebilirsiniz, QuestionPro ayr\u0131ca bir  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/mobile-surveys-on-full-screen\/\"><span style=\"font-weight: 400;\">kiosk uygulamas\u0131<\/span><\/a><span style=\"font-weight: 400;\">  birden fazla cihazda veri toplaman\u0131za ve bunlar\u0131 tek bir hesapta senkronize etmenize olanak tan\u0131r  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">ile <\/span><a href=\"https:\/\/www.questionpro.com\/features\/kiosk-mode.html\"><br \/>\n  <span style=\"font-weight: 400;\">Kiosk modu<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">  QuestionPro mobil uygulamas\u0131nda, tableti ankette kalmaya zorlayabilirsiniz, bunu kullanarak kioskla hi\u00e7 ilgilenmek zorunda kalmazs\u0131n\u0131z, uygulama ayr\u0131ca belirli bir zamanda QuestionPro hesab\u0131n\u0131zla otomatik olarak senkronize olur veya ger\u00e7ek zamanl\u0131 olarak \u00e7evrimi\u00e7i modda kullanabilirsiniz  <a href=\"https:\/\/www.questionpro.com\/blog\/pos-data-analysis\/\">POS veri<\/a> toplama.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">QuestionPro, hangi ma\u011fazan\u0131n daha iyi memnuniyet oran\u0131na sahip oldu\u011funu inceleyebilmeniz i\u00e7in verilerinizi filtrelemenize olanak tan\u0131r.<\/span><\/p>\n<p style=\"text-align: center;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?sourceRef=blog\"><strong>\u00dcCRETSIZ HESAP OLU\u015eTUR<\/strong><\/a><\/p>\n<p><strong>Yazarlar<\/strong>: Zolin &amp; Yogi<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c7o\u011fu i\u015fletme sahibi gibiyseniz, her zaman maliyetleri d\u00fc\u015f\u00fcrmenin ve k\u00e2r\u0131 art\u0131rman\u0131n yollar\u0131n\u0131 arars\u0131n\u0131z. Bunu yapman\u0131n bir yolu, i\u015fletmeniz hakk\u0131nda bilin\u00e7li [&hellip;]<\/p>\n","protected":false},"author":80,"featured_media":711657,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1127],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>POS m\u00fc\u015fteri anketi: Nedir ve Nas\u0131l Yap\u0131l\u0131r? | QuestionPro<\/title>\n<meta name=\"description\" content=\"POS m\u00fc\u015fteri anketi, i\u015fletmelerin m\u00fc\u015fterilerinden geri bildirim toplamak i\u00e7in kullanabilecekleri \u00f6nemli bir ara\u00e7t\u0131r. 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