{"id":731046,"date":"2021-08-06T00:34:53","date_gmt":"2021-08-06T07:34:53","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/kanban-panolari-musteri-deneyimini-gelistirmenin-avantajlari\/"},"modified":"2021-08-06T00:34:53","modified_gmt":"2021-08-06T00:34:53","slug":"kanban-panolari-musteri-deneyimini-gelistirmenin-avantajlari","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/tr\/kanban-panolari-musteri-deneyimini-gelistirmenin-avantajlari\/","title":{"rendered":"Kanban panolar\u0131: M\u00fc\u015fteri deneyimini geli\u015ftirmenin avantajlar\u0131"},"content":{"rendered":"

Herkes harika bir m\u00fc\u015fteri deneyimi sunmak ister. Bu, gelecekte daha fazla sat\u0131\u015f yap\u0131p yapmayaca\u011f\u0131n\u0131z\u0131 belirleyecek en \u00f6nemli fakt\u00f6rlerden biridir. <\/span>Kanban panolar\u0131 veya \u00e7er\u00e7evesi<\/a>, m\u00fc\u015fteri deneyiminizi iyile\u015ftirmenin basit ve etkili bir yoludur \u00e7\u00fcnk\u00fc g\u00f6revleri d\u00fczenlemek<\/a>, ileti\u015fimi geli\u015ftirmek, darbo\u011fazlar\u0131 azaltmak ve \u00fcretkenli\u011fi art\u0131rmak i\u00e7in kullan\u0131m\u0131 kolay bir g\u00f6rsel sistem<\/a> sa\u011flar.<\/span><\/p>\n

Bu blog yaz\u0131s\u0131nda Kanban panolar\u0131n\u0131 kullanman\u0131n m\u00fc\u015fteri deneyiminizi iyile\u015ftirmeye yard\u0131mc\u0131 olabilece\u011fi 5 yol ele al\u0131nacakt\u0131r! Ama \u00f6nce…<\/span><\/p>\n

Neden Kanban pano sistemi kullan\u0131lmal\u0131?<\/b><\/h2>\n

Konu iyile\u015ftirme f\u0131rsatlar\u0131n\u0131 belirlemeye geldi\u011finde, yo\u011fun \u00e7al\u0131\u015fan ekip \u00fcyeleriniz en fazla i\u00e7g\u00f6r\u00fc sa\u011flayabilecek ki\u015filer aras\u0131ndad\u0131r.<\/span><\/p>\n

Ancak bu ki\u015fileri g\u00f6revden almak ve girdilerini kolayla\u015ft\u0131rmak m\u00fcmk\u00fcn g\u00f6r\u00fcnmeyebilir: sonu\u00e7ta, onlar beyin f\u0131rt\u0131nas\u0131 yaparken ve iyile\u015ftirmeleri uygularken kim i\u015f yapacak?<\/span><\/p>\n

Bu iki arada bir derede kalma durumu, pek \u00e7ok ekibin i\u00e7inde bulundu\u011fu ger\u00e7ekten talihsiz bir durumdur – \u00e7\u00fcnk\u00fc d\u00fczenli g\u00f6revlerle \u00e7ok me\u015fgul olduklar\u0131 i\u00e7in etkili bir de\u011fi\u015fiklik yapamazlar ya da zaman veya kaynak yetersizli\u011fi gibi di\u011fer ko\u015fullar nedeniyle. O zaman s\u0131rada ne var?<\/span><\/p>\n

Kanban sistemleri, verimliliklerini art\u0131rmak isteyen ekipler i\u00e7in harika bir ba\u015flang\u0131\u00e7 noktas\u0131d\u0131r<\/a>. \u0130\u015fi d\u00fczenli bir \u015fekilde takip eden ve y\u00f6neten Kanban, herhangi bir ekibin i\u015f ak\u0131\u015f\u0131nda sistematik iyile\u015ftirmeler sunar.<\/span><\/p>\n

Kanban, do\u011fru kullan\u0131ld\u0131\u011f\u0131nda do\u011fal olarak iyile\u015ftirme f\u0131rsatlar\u0131n\u0131 \u00f6ne \u00e7\u0131karacak olan, i\u015f takibi ve y\u00f6netimine y\u00f6nelik sistematik bir yakla\u015f\u0131md\u0131r. Ekipler bu \u00e7\u00f6z\u00fcmleri s\u00fcre\u00e7leri boyunca kulland\u0131klar\u0131 Kanban panosu \u00fczerinde uygulayabilirler.<\/span><\/p>\n

E\u015f zamanl\u0131 olarak i\u015fi yapma ve nas\u0131l yapt\u0131\u011f\u0131m\u0131z\u0131 geli\u015ftirme y\u00f6ntemiyle, ekipler s\u00fcrekli iyile\u015ftirmeleri her zamankinden daha verimli bir \u015fekilde benimseyebilir!<\/span><\/p>\n

1. Kanban panolar\u0131 bilet ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fcn g\u00f6rselle\u015ftirilmesi<\/b><\/h2>\n

Kanban panolar\u0131, bir biletin ya\u015fam d\u00f6ng\u00fcs\u00fcndeki ilerlemeyi g\u00f6rselle\u015ftirmek i\u00e7in yeni standart haline gelebilir.<\/span><\/h3>\n

Kanban geli\u015ftiricileri, destek taleplerinin ba\u015f\u0131ndan sonuna kadar s\u00fcre\u00e7lerinden ge\u00e7ti\u011fini g\u00f6rmek yerine, sadece bir g\u00f6r\u00fcnt\u00fc ve renk kodlama sistemi kullanarak tek tek tamamland\u0131k\u00e7a ilerlediklerini g\u00f6r\u00fcrler.<\/span><\/p>\n

Art\u0131k tek tek ad\u0131mlar\u0131 ara\u015ft\u0131rmak zorunda kalmadan her biletin yolculu\u011funda nerede durdu\u011funu kolayca s\u00f6yleyebilirsiniz!<\/span><\/p>\n

2. M\u00fc\u015fteri hizmetleri i\u015f ak\u0131\u015flar\u0131n\u0131n h\u0131zland\u0131r\u0131lmas\u0131<\/b><\/h2>\n

Kanban panolar\u0131, m\u00fc\u015fteri hizmetlerini daha verimli hale getirmenin kolay bir yolunu sunar. Kanban panolar\u0131, veriler anlaml\u0131 s\u00fctunlar halinde s\u0131ralanm\u0131\u015f eyleme ge\u00e7irilebilir kartlar halinde sunuldu\u011fundan, destek s\u00fcrecinin daha iyi anla\u015f\u0131lmas\u0131na yard\u0131mc\u0131 olur.<\/span><\/p>\n

Ayr\u0131ca t\u00fcm ekip faaliyetlerini birle\u015ftirirler ve di\u011fer ekiplerle i\u015fbirli\u011fi<\/a> i\u00e7in iyidirler.<\/span><\/p>\n

3. Destek personelinin kat\u0131l\u0131m\u0131n\u0131 art\u0131r\u0131n<\/b><\/h2>\n

Kanban panolar\u0131, destek ekibi \u00fcyeleri aras\u0131ndaki ileti\u015fim bo\u015fluklar\u0131n\u0131 kapatarak i\u015fbirli\u011fi yapmalar\u0131n\u0131 ve m\u00fc\u015fterilerine daha iyi hizmet vermelerini kolayla\u015ft\u0131r\u0131r. <\/span><\/p>\n

Bu, ekiplerin hata olu\u015ftu\u011funda daha h\u0131zl\u0131 yan\u0131t vermesine yard\u0131mc\u0131 olarak gereksiz kesinti s\u00fcrelerini veya veri ihlali riskini \u00f6nleyebilir.<\/span><\/p>\n

Ayr\u0131ca, Kanban panolar\u0131, yaln\u0131zca iyile\u015ftirilmesi gereken alanlara odaklanmak yerine, kullan\u0131c\u0131lar\u0131n\u0131zla neyin iyi \u00e7al\u0131\u015ft\u0131\u011f\u0131na dair zengin bilgiler sa\u011flar.<\/span><\/p>\n

4. Destek g\u00f6revleri i\u00e7in iyile\u015ftirilmi\u015f \u00f6nceliklendirme<\/b><\/h2>\n

\u00d6ncelikli biletlerin yard\u0131m\u0131yla, destek temsilcilerinin bir sonraki biletin hangisi olaca\u011f\u0131na karar vermeleri kolayla\u015f\u0131r.<\/span><\/p>\n

\u00d6rne\u011fin, gelen talepler i\u00e7in bir kuyrukta ele al\u0131nmas\u0131 gereken d\u00f6rt kritik sorun ve on kritik olmayan sorun varsa; bu g\u00f6revler \u00f6ncelikler aras\u0131nda temsil edildi\u011finde, ilk m\u00fcdahale ekipleri hangi g\u00f6revin ele al\u0131naca\u011f\u0131 konusunda bilin\u00e7li bir karar verebilir. <\/span><\/p>\n

Bu, y\u00fcksek \u00f6ncelikli olaylar\u0131n \u00e7ok uzun s\u00fcrmemesini veya d\u00fc\u015f\u00fck \u00f6neme sahip sorunlar\u0131n unutulup gitmemesini sa\u011flar!<\/span><\/p>\n

5. Destek temsilcileri aras\u0131nda daha iyi i\u015fbirli\u011fi<\/b><\/h2>\n

Kanban, destek i\u00e7indeki farkl\u0131 ekiplerin yeni yollarla i\u015fbirli\u011fi yapmalar\u0131na ve karma\u015f\u0131kl\u0131k durumlar\u0131 ne olursa olsun t\u00fcm m\u00fc\u015fteri sorunlar\u0131n\u0131 kontrol alt\u0131nda tutmalar\u0131na yard\u0131mc\u0131 olur.<\/span><\/p>\n

Kanbanlar, bir \u015firketteki \u00e7e\u015fitli departmanlardan temsilcilerin s\u0131n\u0131rlar \u00f6tesinde daha fazla i\u015fbirli\u011fi i\u00e7inde \u00e7al\u0131\u015fmas\u0131na olanak tan\u0131rken, gelen destek taleplerinin g\u00f6nderilmesi veya ekip i\u015f y\u00fcklerinin y\u00f6netilmesi gibi g\u00f6revlerde bireysel \u00f6zerkli\u011fi korumaya devam eden basit ama g\u00fc\u00e7l\u00fc ara\u00e7lard\u0131r.<\/span><\/p>\n

M\u00fc\u015fteri deneyimi ihtiya\u00e7lar\u0131n\u0131z i\u00e7in Kanban panolar\u0131n\u0131 denemenin zaman\u0131 geldi. M\u00fc\u015fteri hizmetleri i\u015f ak\u0131\u015flar\u0131n\u0131 iyile\u015ftirmek ve destek g\u00f6revlerini h\u0131zland\u0131rmak i\u00e7in bir yol ar\u0131yorsan\u0131z, bu m\u00fckemmel bir se\u00e7imdir! <\/span><\/p>\n

\u015eirketiniz i\u00e7in ne kadar de\u011ferli olabilece\u011fini g\u00f6rebilmeniz i\u00e7in bu blog yaz\u0131s\u0131nda en sevdi\u011fimiz avantajlardan baz\u0131lar\u0131n\u0131 sunduk. <\/span><\/p>\n

Kanban panolar\u0131n\u0131n sizin i\u00e7in uygun olup olmad\u0131\u011f\u0131na karar verirken bu fikirleri g\u00f6z \u00f6n\u00fcnde bulundurun – ekibinizin performans\u0131nda b\u00fcy\u00fck fark yaratacaklar\u0131n\u0131 biliyoruz!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Herkes harika bir m\u00fc\u015fteri deneyimi sunmak ister. Bu, gelecekte daha fazla sat\u0131\u015f yap\u0131p yapmayaca\u011f\u0131n\u0131z\u0131 belirleyecek en \u00f6nemli fakt\u00f6rlerden biridir. Kanban […]<\/p>\n","protected":false},"author":57,"featured_media":696887,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1203],"tags":[],"yoast_head":"\nM\u00fc\u015fteri Deneyimi i\u00e7in Kanban panolar\u0131 | QuestionPro<\/title>\n<meta name=\"description\" content=\"Kanban panolar\u0131, kullan\u0131m\u0131 kolay bir g\u00f6rsel sistem sa\u011flad\u0131\u011f\u0131 i\u00e7in m\u00fc\u015fteri deneyiminizi geli\u015ftirmenin basit ve etkili bir yoludur.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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