{"id":792883,"date":"2023-02-24T19:05:10","date_gmt":"2023-02-25T02:05:10","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/kapali-dongu-geri-bildirim-nedir-onemi-en-iyi-uygulamalar\/"},"modified":"2023-05-19T17:44:53","modified_gmt":"2023-05-19T17:44:53","slug":"kapali-dongu-geri-bildirim-nedir-onemi-en-iyi-uygulamalar","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/tr\/kapali-dongu-geri-bildirim-nedir-onemi-en-iyi-uygulamalar\/","title":{"rendered":"Kapal\u0131 D\u00f6ng\u00fc Geri Bildirim: Nedir, \u00d6nemi, En \u0130yi Uygulamalar"},"content":{"rendered":"\n<p>G\u00fcn\u00fcm\u00fczde giderek daha fazla i\u015fletme, m\u00fc\u015fterilerinin ne d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fcn\u00fc \u00f6\u011frenmek i\u00e7in \u00e7evrimi\u00e7i ve \u00e7evrimd\u0131\u015f\u0131 anketleri kullan\u0131yor. G\u00fcn\u00fcm\u00fczde m\u00fc\u015fteriler ki\u015fiselle\u015ftirilmi\u015f deneyimler ve daha \u00f6zelle\u015ftirilmi\u015f \u00fcr\u00fcn ve hizmetler istiyor. Kapal\u0131 d\u00f6ng\u00fc geri bildiriminden bahsedelim.<\/p>\n\n<p>Bu nedenle geri bildirim, m\u00fc\u015fterilere rakiplerini geride b\u0131rakan harika bir deneyim sunman\u0131n \u00f6nemli bir par\u00e7as\u0131 haline geldi.<\/p>\n\n<p>Anket verilerini toplay\u0131p analiz ettikten sonra, bundan sonra ne yapmal\u0131s\u0131n\u0131z? Pratik, yap\u0131land\u0131r\u0131lm\u0131\u015f ve a\u00e7\u0131k bir kapal\u0131 d\u00f6ng\u00fc geri bildirim sistemi, m\u00fc\u015fterilerinizle yar\u0131m kalan i\u015fleri tamamlamak i\u00e7in \u00e7ok \u00f6nemlidir \u00e7\u00fcnk\u00fc m\u00fc\u015fterileriniz i\u015fletmenizden bir onay veya g\u00fcncelleme bekliyor olacakt\u0131r.<\/p>\n\n<p>Bir\u00e7ok i\u015fletme bir geri bildirim program\u0131 oldu\u011funu s\u00f6yl\u00fcyor ancak ald\u0131klar\u0131 geri bildirimlere g\u00f6re hareket etmiyor veya m\u00fc\u015fterilerin geri gelmesini sa\u011flamak i\u00e7in kullanm\u0131yor. Buna &#8220;d\u00f6ng\u00fcy\u00fc kapatmak&#8221; denir.<\/p>\n\n<p>Bu blog geri bildirim d\u00f6ng\u00fcs\u00fcn\u00fc kapatmak i\u00e7in en iyi uygulamalardan baz\u0131lar\u0131n\u0131 a\u00e7\u0131kl\u0131yor, ancak \u00f6nce kapal\u0131 d\u00f6ng\u00fc geri bildirimin ne oldu\u011fundan ve neden \u00f6nemli oldu\u011fundan bahsedelim.<\/p>\n\n<h2 class=\"wp-block-heading\">Kapal\u0131 d\u00f6ng\u00fc geri bildirim nedir?<\/h2>\n\n<p>Kapal\u0131 d\u00f6ng\u00fc geri bildirim, bir i\u015fletmenin \u00e7evrimi\u00e7i veya \u00e7evrimd\u0131\u015f\u0131 bir anket arac\u0131l\u0131\u011f\u0131yla m\u00fc\u015fteri geri bildirimlerine yan\u0131t vermesi veya bunlara g\u00f6re hareket etmesidir.<\/p>\n\n<p>\u0130\u015fletmeler, &#8220;d\u00f6ng\u00fcy\u00fc kapatarak&#8221; geri bildirimleri h\u0131zl\u0131 ve etkili bir \u015fekilde y\u00f6netir, do\u011frudan veya dolayl\u0131 olarak m\u00fc\u015fteri \u015fikayetlerini veya \u00f6vg\u00fclerini ele alarak iyi bir deneyim ya\u015famalar\u0131n\u0131 sa\u011flar.<\/p>\n\n<p>Kapal\u0131 d\u00f6ng\u00fc geri bildirimle ilgili yayg\u0131n bir yanl\u0131\u015f kan\u0131, bunun m\u00fc\u015fteriyle y\u00fcz y\u00fcze, bire bir ele al\u0131nmas\u0131 gerekti\u011fidir. Biriyle y\u00fcz y\u00fcze konu\u015fman\u0131n faydalar\u0131 olsa da, ister \u00e7evrimi\u00e7i ister y\u00fcz y\u00fcze olsun, sadece bir sorunu \u00e7\u00f6zerek veya bir f\u0131rsattan yararlanarak d\u00f6ng\u00fcy\u00fc kapatabilirsiniz.<\/p>\n\n<p>Bir s\u00fcre\u00e7 olarak kapal\u0131 d\u00f6ng\u00fc geri bildirim, bir i\u015fletmenin m\u00fc\u015fteriyi g\u00f6z \u00f6n\u00fcnde bulundurarak anket yapmas\u0131yla ba\u015flar. Anket yap\u0131l\u0131p m\u00fc\u015fterilere g\u00f6nderildikten sonra geri bildirimlerini verirler ve i\u015fletme verileri toplay\u0131p inceler.<\/p>\n\n<p>D\u00f6ng\u00fcy\u00fc kapatmak, geri bildirimlerdeki sorunlar\u0131 veya f\u0131rsatlar\u0131 buldu\u011funuzda ve m\u00fc\u015fteriyi elde etmek veya tutmak i\u00e7in do\u011fru ad\u0131mlar\u0131 att\u0131\u011f\u0131n\u0131zda ger\u00e7ekle\u015fir.<\/p>\n\n<blockquote class=\"wp-block-quote\">\n<p>Kapal\u0131 d\u00f6ng\u00fc geri bildirim sistemine ihtiya\u00e7 duyabilecek temas noktalar\u0131n\u0131n nereler oldu\u011funu \u00f6\u011frenmek amac\u0131yla kendi <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-guide\/\">M\u00fc\u015fteri Yolculu\u011fu Haritan\u0131z\u0131<\/a> nas\u0131l olu\u015fturaca\u011f\u0131n\u0131z\u0131 \u00f6\u011frenmek i\u00e7in bu k\u0131lavuza da g\u00f6z atabilirsiniz.<\/p>\n<\/blockquote>\n\n<h2 class=\"wp-block-heading\">Kapal\u0131 d\u00f6ng\u00fc geri beslemenin \u00f6nemi<\/h2>\n\n<p>Kapal\u0131 d\u00f6ng\u00fc geri bildirim \u00f6nemlidir \u00e7\u00fcnk\u00fc bir sistemin \u00f6nceki eylemlerinin nas\u0131l sonu\u00e7land\u0131\u011f\u0131na ba\u011fl\u0131 olarak nas\u0131l \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131 de\u011fi\u015ftirmesine izin verir. Bu t\u00fcr bir geri bildirim, bir sistemin dengelenmesine, do\u011fruluk veya hassasiyeti art\u0131rmas\u0131na veya bir hedefe daha h\u0131zl\u0131 ula\u015fmas\u0131na yard\u0131mc\u0131 olabilir.<\/p>\n\n<p>Her kurulu\u015fun kapal\u0131 d\u00f6ng\u00fc geri bildirim sistemini bir \u00f6ncelik haline getirmesi i\u00e7in birka\u00e7 nedene daha bakal\u0131m:  <\/p>\n\n<ul>\n<li>Azalt\u0131lm\u0131\u015f m\u00fc\u015fteri kayb\u0131<\/li>\n<\/ul>\n\n<p>M\u00fc\u015fteri kayb\u0131 bir\u00e7ok nedenden dolay\u0131 ger\u00e7ekle\u015febilir. Sebep k\u00f6t\u00fc bir m\u00fc\u015fteri deneyimi ise, ili\u015fkiyi d\u00fczeltmek i\u00e7in m\u00fc\u015fteri geri bildirimlerini takip edin.<\/p>\n\n<p>Sorunlar\u0131n\u0131 gidermek ve yorumlar\u0131n\u0131n gelecekteki hizmet veya \u00fcr\u00fcn iyile\u015ftirmeleri i\u00e7in dikkate al\u0131naca\u011f\u0131n\u0131 bildirmek i\u00e7in m\u00fc\u015fterinize e-posta g\u00f6nderebilir veya onunla ileti\u015fime ge\u00e7ebilirsiniz.<\/p>\n\n<p>Kapal\u0131 d\u00f6ng\u00fc geri bildirim, sorunlar\u0131n kayna\u011f\u0131nda \u00e7\u00f6z\u00fclmesine yard\u0131mc\u0131 olur, m\u00fc\u015fterilerin duyuldu\u011funu hissetmesini sa\u011flar ve m\u00fc\u015fteri deneyimini iyile\u015ftirmek ve m\u00fc\u015fteri kayb\u0131n\u0131 azaltmak i\u00e7in hayati bilgiler sa\u011flar.<\/p>\n\n<blockquote class=\"wp-block-quote\">\n<p><a href=\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-yolculugu-nedir-ve-ornekler-free-template\/\">M\u00fc\u015fteri Yolculu\u011funuzu<\/a> anlaman\u0131n CX program\u0131n\u0131z\u0131 neden d\u00f6n\u00fc\u015ft\u00fcrd\u00fc\u011f\u00fc ve d\u00f6ng\u00fcy\u00fc kapatman\u0131za yard\u0131mc\u0131 oldu\u011fu hakk\u0131nda daha fazla bilgi edinin.  <\/p>\n<\/blockquote>\n\n<ul>\n<li>Genel olarak daha iyi bir itibar<\/li>\n<\/ul>\n\n<p>\u00c7evrimi\u00e7i yorumlar \u00f6nemlidir. Neden? \u00c7\u00fcnk\u00fc halka a\u00e7\u0131k de\u011ferlendirmeler, al\u0131c\u0131lara markan\u0131z hakk\u0131nda an\u0131nda bir imaj sa\u011flar ve sat\u0131n alma kararlar\u0131n\u0131 etkiler.<\/p>\n\n<p>Yorumlar\u0131 takip etmek, mutsuz m\u00fc\u015fterilerin \u00e7evrimi\u00e7i yorum b\u0131rakmas\u0131n\u0131 \u00f6nleyebilir. Olumsuz bir yoruma verdi\u011finiz yan\u0131t markan\u0131z\u0131 g\u00fc\u00e7lendirebilir. Al\u0131c\u0131lar\u0131n %45&#8217;i Yelp, Google My Business (GMB) veya WebRetailer&#8217;daki olumsuz yorumlara olumlu yan\u0131t veren i\u015fletmeleri ziyaret ediyor.<\/p>\n\n<p>Veriler, m\u00fc\u015fterilerin olumlu geri bildirim veya \u015fikayet deneyiminden sonra bir \u00fcr\u00fcn veya hizmeti tavsiye etmeye daha e\u011filimli oldu\u011funu g\u00f6stermektedir. M\u00fc\u015fteriler, bir sorunu \u00e7\u00f6zmek i\u00e7in yukar\u0131da ve \u00f6teye giden bir markay\u0131 takdir eder.<\/p>\n\n<ul>\n<li>Artan gelir<\/li>\n<\/ul>\n\n<p>Kapal\u0131 d\u00f6ng\u00fc geri bildirim, t\u00fcm m\u00fc\u015fteri deneyimini daha iyi hale getirir. M\u00fc\u015fteriler mutlu olduklar\u0131nda ve fikirleri dikkate al\u0131nd\u0131\u011f\u0131nda, i\u015fletmenizi ba\u015fkalar\u0131na tavsiye etme ve sizinle ya\u015fad\u0131klar\u0131 deneyim hakk\u0131nda olumlu konu\u015fma olas\u0131l\u0131klar\u0131 daha y\u00fcksektir.  <\/p>\n\n<p>  M\u00fc\u015fteriler, en iyi m\u00fc\u015fteri deneyimini sa\u011flayan ve bunu kan\u0131tlayabilen markaya daha fazla \u00f6deme yapacakt\u0131r. M\u00fc\u015fteri deneyimi, rekabet\u00e7i bir sekt\u00f6rde markan\u0131z\u0131 farkl\u0131la\u015ft\u0131r\u0131r ve gelirinizi art\u0131rabilir.<\/p>\n\n<h2 class=\"wp-block-heading\">Kapal\u0131 d\u00f6ng\u00fc geri bildiriminin en iyi uygulamalar\u0131<\/h2>\n\n<p>Bu en iyi uygulamalar\u0131n, m\u00fc\u015fterinin kapal\u0131 d\u00f6ng\u00fc geri bildirimini kolayla\u015ft\u0131rarak M\u00fc\u015fteri Memnuniyetini nas\u0131l art\u0131rabilece\u011fini \u00f6\u011frenin.<\/p>\n\n<ul>\n<li>Uygun mekanizmay\u0131 se\u00e7in<\/li>\n<\/ul>\n\n<p>Bir sorun hakk\u0131nda daha fazla bilgi edinmek ve d\u00f6ng\u00fcy\u00fc kapatmak i\u00e7in en etkili teknik genellikle telefon g\u00f6r\u00fc\u015fmesidir. Ancak bunu yapmak biraz zaman alabilir. S\u0131n\u0131rl\u0131 kaynaklar\u0131n\u0131z varsa, e-posta yoluyla yan\u0131t vermeyi d\u00fc\u015f\u00fcn\u00fcn.<\/p>\n\n<p>M\u00fc\u015fterilerinize niyetleriniz ve ilerlemeniz hakk\u0131nda e-posta g\u00f6ndermeniz tavsiye edilir, b\u00f6ylece uygun bir zamanda kat\u0131labilirler.<\/p>\n\n<ul>\n<li>M\u00fcmk\u00fcn oldu\u011funca \u00e7ok m\u00fc\u015fteriyle etkile\u015fim kurun<\/li>\n<\/ul>\n\n<p>Yap\u0131lmas\u0131 gereken en \u00f6nemli \u015fey, aleyhtarlar\u0131n\u0131zla olan d\u00f6ng\u00fcy\u00fc kapatmak, ancak pasiflerinizi ve destek\u00e7ilerinizi hat\u0131rlamakt\u0131r. Bunlar, g\u00f6z ard\u0131 edildikleri takdirde i\u015fletmeye kar\u015f\u0131 d\u00f6nebilecek \u00f6nemli m\u00fc\u015fteri gruplar\u0131d\u0131r.<\/p>\n\n<ul>\n<li>  D\u00f6ng\u00fcn\u00fcn \u00e7e\u015fitli seviyeleri kapat\u0131lmal\u0131d\u0131r<\/li>\n<\/ul>\n\n<p>Kapal\u0131 d\u00f6ng\u00fc geri bildirim sistemleriniz i\u00e7in \u00f6n saflardaki veya m\u00fc\u015fteri hizmetleri personelinizi tek ba\u015f\u0131na sorumlu tutmak en ak\u0131ll\u0131ca hareket tarz\u0131 gibi g\u00f6r\u00fcnse de, \u00f6yle de\u011fildir.<\/p>\n\n<p>\u0130\u015fletmenizin t\u00fcm kademelerini s\u00fcrece dahil etmezseniz, daha fazla gereksiz kay\u0131p i\u00e7in kap\u0131y\u0131 a\u00e7\u0131k b\u0131rakm\u0131\u015f olursunuz.<\/p>\n\n<ul>\n<li>Farkl\u0131 sorunlar farkl\u0131 \u00e7\u00f6z\u00fcmler gerektirmektedir.  <\/li>\n\n\n\n<li>Baz\u0131 durumlarda bir y\u00f6neticinin, hatta bir idarecinin devreye girmesi gerekir.  <\/li>\n\n\n\n<li>Kurulu\u015funuzdaki herkesin d\u00f6ng\u00fcy\u00fc kapatabilmesini sa\u011flamak \u015firket i\u00e7i yetkinlikleri geli\u015ftirir ve NPS&#8217;nizi \u00f6nemli \u00f6l\u00e7\u00fcde etkileyebilir.<br\/><\/li>\n\n\n\n<li>\u00dc\u00e7 ayl\u0131k i\u015f incelemelerini a\u00e7\u0131klay\u0131n<\/li>\n<\/ul>\n\n<p>\u00dc\u00e7 ayl\u0131k g\u00f6zden ge\u00e7irme oturumlar\u0131 s\u0131ras\u0131nda B2B&#8217;deki kilit karar vericilerle m\u00fc\u015fteri geri bildirimleri hakk\u0131nda konu\u015fmak, d\u00f6ng\u00fcy\u00fc kapatman\u0131z\u0131 sa\u011flar. Onlara kurumsal puanlar\u0131n\u0131 geri vermek ve &#8220;Kurumunuz bize yapt\u0131\u011f\u0131n\u0131z yat\u0131r\u0131m\u0131 b\u00f6yle g\u00f6r\u00fcyor&#8221; demek m\u00fcthi\u015f bir sohbet ba\u015flat\u0131c\u0131d\u0131r.<\/p>\n\n<p>Yat\u0131r\u0131m getirinizin nas\u0131l artt\u0131\u011f\u0131n\u0131 g\u00f6stermek ve gelecekteki iyile\u015ftirme alanlar\u0131n\u0131 belirlemek i\u00e7in kullan\u0131n.<\/p>\n\n<h2 class=\"wp-block-heading\">QuestionPro kapal\u0131 d\u00f6ng\u00fc geri besleme<\/h2>\n\n<p>Kapal\u0131 d\u00f6ng\u00fc geri bildirimi (CLF), QuestionPro CX&#8217;in i\u015fletmelerin t\u00fcketici geri bildirimlerini ger\u00e7ek zamanl\u0131 olarak izlemelerini ve bunlara tepki vermelerini sa\u011flayan bir \u00f6zelli\u011fidir. Bu ara\u00e7 sayesinde i\u015fletmeler m\u00fc\u015fteri \u015fikayetlerini daha iyi yan\u0131tlayabilecek, sorunlar\u0131 \u00e7\u00f6zebilecek ve mal ve hizmetlerini geli\u015ftirebilecektir.<\/p>\n\n<p>QuesionPro CX&#8217;in kapal\u0131 d\u00f6ng\u00fc geri bildirimi ile i\u015fletmeler a\u015fa\u011f\u0131dakileri yapabilir:<\/p>\n\n<ul>\n<li>M\u00fc\u015fteri tan\u0131mlama<\/li>\n\n\n\n<li>Eylem i\u00e7in bilgi toplama<\/li>\n\n\n\n<li>Takipleriniz otomatik hale getirilebilir.<\/li>\n\n\n\n<li>Verimli vaka y\u00f6netimi<\/li>\n\n\n\n<li>\u0130\u00e7 sorunlar\u0131n tan\u0131mlanmas\u0131<br\/><\/li>\n<\/ul>\n\n<p>QuestionPro CX&#8217;in kapal\u0131 d\u00f6ng\u00fc geri bildirim i\u015flevi, toplama s\u00fcrecini kolayla\u015ft\u0131rmay\u0131 ve m\u00fc\u015fteri geri bildirimlerine g\u00f6re hareket etmeyi ama\u00e7lamaktad\u0131r. \u0130\u015fletmelerin <a href=\"https:\/\/www.questionpro.com\/blog\/key-performance-indicators\/\">temel performans g\u00f6stergelerini<\/a> (KPI&#8217;lar) izlemelerine ve veriye dayal\u0131 se\u00e7imler yapmalar\u0131na yard\u0131mc\u0131 olmak i\u00e7in platform \u00e7e\u015fitli analiz ve raporlama \u00f6zellikleri sunar.<\/p>\n\n<p>Kurulu\u015flar ayr\u0131ca platformda takip s\u00fcre\u00e7lerini ba\u015flatmak veya sorunlar\u0131 do\u011fru ekibe veya departmana iletmek i\u00e7in kullan\u0131labilecek otomatik i\u015f ak\u0131\u015flar\u0131 ve bildirimler ayarlayabilirler. Bunu yaparak, i\u015fletmeler m\u00fc\u015fteri hizmetleri ve destek prosed\u00fcrlerini geli\u015ftirebilirler.<\/p>\n\n<h2 class=\"wp-block-heading\">Sonu\u00e7<\/h2>\n\n<p>Herhangi bir eylemde bulunmadan, i\u00e7g\u00f6r\u00fcler sadece kelimeler ve rakamlardan ibarettir. Verimli bir kapal\u0131 d\u00f6ng\u00fc geri bildirim s\u00fcreci olu\u015fturmak, m\u00fc\u015fterilerinize an\u0131nda yan\u0131t vermek ve yeni veri i\u00e7g\u00f6r\u00fclerini ke\u015ffettikten sonra de\u011fi\u015fikli\u011fi uygulamak i\u00e7in \u00f6nemlidir.<\/p>\n\n<p>M\u00fc\u015fterilerden \u015firketinizin rotas\u0131n\u0131 planlaman\u0131za ve en iyi m\u00fc\u015fteri deneyimini sa\u011flamak i\u00e7in iyile\u015ftirilmesi gereken alanlar\u0131 belirlemenize yard\u0131mc\u0131 olacak bilgiler almak i\u00e7in anketleri kullan\u0131n. QuestionPro CX ile m\u00fc\u015fteri geri bildirimlerini ideal zamanda ve yerde almak her zamankinden daha kolay.<\/p>\n\n<p>QuestionPro CX, m\u00fc\u015fteri yolculu\u011fu haritalama, yolculuk \u00f6l\u00e7\u00fcm\u00fc ve t\u00fcm d\u00f6ng\u00fcler sistemleri dahil olmak \u00fczere CX ekosisteminin 3 bile\u015fenine de sahip olan <strong>pazardaki<\/strong> <strong>tek<\/strong> CX <strong>\u00e7\u00f6z\u00fcm\u00fcd\u00fcr<\/strong>:<\/p>\n\n<ul>\n<li>Deneyim ve Yolculuk Haritalama<\/li>\n\n\n\n<li><a href=\"https:\/\/www.questionpro.com\/cx\/closed-loop\/case-management.html\" target=\"_blank\" rel=\"noreferrer noopener\">Kapal\u0131 D\u00f6ng\u00fc sistemi<\/a><\/li>\n\n\n\n<li>CX Dan\u0131\u015fmanl\u0131k<\/li>\n\n\n\n<li>NPS+<\/li>\n\n\n\n<li>M\u00fc\u015fterinin Sesi<\/li>\n\n\n\n<li>De\u011fi\u015fim Y\u00f6netimi\/Uygulama<\/li>\n\n\n\n<li>\u0130tibar<\/li>\n\n\n\n<li>AutoX<\/li>\n<\/ul>\n\n<p>QuestionPro CX ile kapal\u0131 d\u00f6ng\u00fc geri bildirim, bir biletleme sistemi kullan\u0131r. \u00dcr\u00fcn\u00fcn\u00fcz\u00fc be\u011fenmeyen her ki\u015fi i\u00e7in bir bilet olu\u015fturabilir, do\u011fru ki\u015fiye g\u00f6nderebilir ve sorunu \u00e7\u00f6zebilirsiniz. Bunun gibi bir sistem, sitenizi terk edenlerin say\u0131s\u0131n\u0131 azaltabilir ve sonunda ele\u015ftirmenlerinizi en b\u00fcy\u00fck hayranlar\u0131n\u0131za d\u00f6n\u00fc\u015ft\u00fcrebilir.<\/p>\n\n<p>QuestionPro CX&#8217;i bug\u00fcn kullanmaya ba\u015flay\u0131n!<\/p>\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><button>DAHA FAZLA BI\u0307LGI\u0307 EDI\u0307NI\u0307N<\/button><\/a>      <\/p>\n","protected":false},"excerpt":{"rendered":"<p>G\u00fcn\u00fcm\u00fczde giderek daha fazla i\u015fletme, m\u00fc\u015fterilerinin ne d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fcn\u00fc \u00f6\u011frenmek i\u00e7in \u00e7evrimi\u00e7i ve \u00e7evrimd\u0131\u015f\u0131 anketleri kullan\u0131yor. G\u00fcn\u00fcm\u00fczde m\u00fc\u015fteriler ki\u015fiselle\u015ftirilmi\u015f deneyimler ve [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":781738,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"kapal\u0131 d\u00f6ng\u00fc geri besleme","_yoast_wpseo_title":"%%title%% %%page%%","_yoast_wpseo_metadesc":"Kapal\u0131 d\u00f6ng\u00fc geri bildirim, \u00fcr\u00fcn ve hizmetler i\u00e7in kilit \u00f6neme sahiptir. 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