{"id":793163,"date":"2018-09-11T22:53:29","date_gmt":"2018-09-11T22:53:29","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/calisan-bagliligi-nedir\/"},"modified":"2018-09-11T22:53:29","modified_gmt":"2018-09-11T22:53:29","slug":"calisan-bagliligi-nedir","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/tr\/calisan-bagliligi-nedir\/","title":{"rendered":"\u00c7al\u0131\u015fan Ba\u011fl\u0131l\u0131\u011f\u0131 Nedir?"},"content":{"rendered":"

\"\u00c7al\u0131\u015fan<\/p>\n

\n

\u0130\u00e7erik Dizini<\/p>\n

    \n
  1. \u00d6zetle \u00c7al\u0131\u015fan Ba\u011fl\u0131l\u0131\u011f\u0131<\/a><\/li>\n
  2. \u00c7al\u0131\u015fan Ba\u011fl\u0131l\u0131\u011f\u0131 Anket Sorular\u0131<\/a><\/li>\n
  3. \u00c7al\u0131\u015fan Ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 \u00d6l\u00e7mek mi?<\/a><\/li>\n
  4. \u00c7al\u0131\u015fan Ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 Neden \u00d6l\u00e7melisiniz?<\/a><\/li>\n
  5. \u00c7al\u0131\u015fan Ba\u011fl\u0131l\u0131\u011f\u0131n\u0131n Faydalar\u0131<\/a><\/li>\n<\/ol>\n<\/div>\n

    \u00d6zetle \u00c7al\u0131\u015fan Ba\u011fl\u0131l\u0131\u011f\u0131<\/strong><\/a><\/h2>\n

    Ba\u011fl\u0131 \u00e7al\u0131\u015fanlar\u0131n daha y\u00fcksek performansl\u0131, daha esnek bir organizasyona yol a\u00e7t\u0131\u011f\u0131n\u0131 biliyoruz. Bu, \u00e7o\u011fu kurulu\u015fun ula\u015fmay\u0131 hedefledi\u011fi bir durumdur. Ancak, k\u00fcresel \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131<\/a> puanlar\u0131n\u0131n 2018’de \u015fa\u015f\u0131rt\u0131c\u0131 bir \u015fekilde %32’de durgunla\u015ft\u0131\u011f\u0131n\u0131 biliyor musunuz (Gallup)? \u015ea\u015f\u0131rt\u0131c\u0131 de\u011fil mi? Peki \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131<\/a> tam olarak nedir?<\/span><\/p>\n

    \u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131, \u00e7al\u0131\u015fanlar\u0131n kurumlar\u0131yla kurduklar\u0131 duygusal ba\u011f\u0131 ve co\u015fku d\u00fczeylerini temsil eder. Bir kurulu\u015ftaki \u00e7al\u0131\u015fanlar\u0131n ne kadar motive olduklar\u0131n\u0131n bir \u00f6l\u00e7\u00fcs\u00fcd\u00fcr ve kurulu\u015fta kalmaya ne kadar ba\u011fl\u0131 olduklar\u0131n\u0131 g\u00f6sterir. <\/span><\/p>\n

    Bir\u00e7ok kurulu\u015f, \u00e7al\u0131\u015fan performans\u0131n\u0131 art\u0131rmak i\u00e7in daha y\u00fcksek d\u00fczeyde \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 te\u015fvik etmek isteyecektir, <\/span>
    \n \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131<\/span>
    \n<\/a>ve benzeri \u00f6zellikler. Kullanmak <\/span>
    \n \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131 anketi<\/span>
    \n<\/a> kurum i\u00e7indeki \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 \u00f6l\u00e7mek ve belirli bir s\u00fcre boyunca harekete ge\u00e7meye yard\u0131mc\u0131 olmak i\u00e7in iyi bir yoldur.<\/span><\/p>\n

    Daha fazla bilgi edinin: \u00c7al\u0131\u015fan G\u00fcvenli\u011fi Anket Sorular\u0131 + \u00d6rnek Anket \u015eablonu<\/a><\/p>\n

    \u00c7al\u0131\u015fan Ba\u011fl\u0131l\u0131\u011f\u0131 Anket Sorular\u0131<\/strong><\/a><\/h3>\n

    \u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131, a\u015fa\u011f\u0131daki en \u00f6nemli soruyu sorarak \u00f6l\u00e7\u00fclebilir <\/span>
    \n anket<\/span>
    \n<\/a>, <\/span>
    \n “0-10 aras\u0131 bir \u00f6l\u00e7ekte kurumumuzu ailenize ve arkada\u015flar\u0131n\u0131za \u00e7al\u0131\u015f\u0131lacak bir yer olarak tavsiye etme olas\u0131l\u0131\u011f\u0131n\u0131z nedir?”<\/span>
    \n<\/i><\/p>\n

    Bu soru <\/span>
    \n \u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS)<\/span>
    \n<\/a> kurulu\u015flar\u0131n sadece \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 de\u011fil, ayn\u0131 zamanda \u00e7al\u0131\u015fan sadakatini ve <\/span>
    \n \u00e7al\u0131\u015fan memnuniyeti. <\/span>
    \n<\/a> <\/p>\n

    \u00c7al\u0131\u015fan Net<\/a> Destek\u00e7isi sorusu sa\u011flam bir ba\u015flang\u0131\u00e7t\u0131r \u00e7\u00fcnk\u00fc bu soruya al\u0131nan yan\u0131tlar\u0131 \u00f6l\u00e7erek \u00e7al\u0131\u015fanlar\u0131n kurumda kalma isteklerini belirleyebilirsiniz. Verilen yan\u0131tlara g\u00f6re \u00e7al\u0131\u015fanlar, Net Tavsiye Skoru’nun i\u015fleyi\u015fine benzer \u015fekilde 3 farkl\u0131 kategoriye ayr\u0131labilir: <\/span><\/p>\n

    Detrakt\u00f6rler<\/b>– Kurumu 0-6 aras\u0131nda derecelendirenler. Kurumun itibar\u0131na muhtemelen zarar verecek olumsuz bir a\u011f\u0131zdan a\u011f\u0131za yay\u0131lacaklard\u0131r. <\/span><\/p>\n

    Pasifler-<\/b> Organizasyonu 7-8 aras\u0131nda de\u011ferlendirenler. Ne kuruma duygusal olarak ba\u011fl\u0131d\u0131rlar ne de dikkatleri da\u011f\u0131n\u0131kt\u0131r. <\/span><\/p>\n

    Destek\u00e7iler-<\/b> Organizasyonu 9-10 aras\u0131nda de\u011ferlendirenler. Onlar en ba\u011fl\u0131 \u00e7al\u0131\u015fanlard\u0131r ve kesinlikle olumlu bir a\u011f\u0131zdan a\u011f\u0131za yay\u0131l\u0131rlar. <\/span><\/p>\n

    Bu sadece bir soru oldu\u011fundan, bunu kurulu\u015funuzdaki di\u011fer \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131<\/a> fakt\u00f6rleriyle ili\u015fkilendirmeye ba\u015flayabilirsiniz. \u00d6rne\u011fin, bu soruya 9 veya 10 ile yan\u0131t veren herkes (Destekleyiciler) ayn\u0131 zamanda \u00e7ok fazla a\u00e7\u0131k ve d\u00fcr\u00fcst ileti\u015fim ya\u015fad\u0131klar\u0131n\u0131 s\u00f6yl\u00fcyorsa, muhtemelen kurulu\u015f i\u00e7inde daha iyi ileti\u015fim kanallar\u0131n\u0131 te\u015fvik etmenin yollar\u0131n\u0131 bulmal\u0131s\u0131n\u0131z.<\/span><\/p>\n

    Daha fazla bilgi edinin: \u00c7al\u0131\u015fan Sa\u011fl\u0131k Anketi Sorular\u0131 + \u00d6rnek Anket \u015eablonu<\/a><\/p>\n

    \u00c7al\u0131\u015fan Ba\u011fl\u0131l\u0131\u011f\u0131n\u0131n \u00d6l\u00e7\u00fclmesi<\/strong><\/a><\/h2>\n

    \u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 anlaman\u0131n en basit ama en do\u011fru y\u00f6ntemlerinden biri, bir \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131 anketi \u015fablonu<\/a> kullanmakt\u0131r.<\/a> \u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131 bir sonu\u00e7 oldu\u011fu i\u00e7in, anketinizde \u015fu sorular\u0131 kullanabilirsiniz <\/span>
    \n anket<\/span>
    \n<\/a> Kurulu\u015funuzdaki \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131 seviyelerini \u00f6l\u00e7menize yard\u0131mc\u0131 olacak. Her kurulu\u015fun kendine \u00f6zg\u00fc bir \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131 d\u00fczeyi vard\u0131r. \u0130\u015fte \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 \u00f6l\u00e7meden \u00f6nce akl\u0131n\u0131zda bulundurman\u0131z gereken birka\u00e7 nokta:<\/span><\/p>\n

    1. \u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131n ba\u011fl\u0131l\u0131k d\u00fczeylerini \u00f6l\u00e7mek i\u00e7in bir anket uygulad\u0131\u011f\u0131n\u0131zda, anketi tam ve do\u011fru tutun.<\/p>\n

    2. \u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131 s\u00fcr\u00fcc\u00fc analizi, gri alanlar ve bunlar\u0131 ortadan kald\u0131rmak i\u00e7in \u00f6nerilen eylemler hakk\u0131nda bir fikir verir.<\/p>\n

    3. Anketi uygulayarak elde etti\u011finiz verileri k\u0131yaslay\u0131n, k\u0131yaslama size anket sonu\u00e7lar\u0131n\u0131z i\u00e7in ilgili i\u00e7erik sa\u011flar. D\u0131\u015f k\u0131yaslaman\u0131n yan\u0131 s\u0131ra anket verileriniz i\u00e7in y\u0131ldan y\u0131la i\u00e7 k\u0131yaslama yapmak da \u00f6nemlidir.<\/p>\n

    Daha fazla bilgi edinin: \u00c7al\u0131\u015fanlar i\u00e7in Mutluluk Anketi + \u00d6rnek Anket \u015eablonu<\/a><\/p>\n

    \u00c7al\u0131\u015fan Ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 Neden \u00d6l\u00e7melisiniz?<\/strong><\/a><\/h3>\n

    Benimki k\u00fc\u00e7\u00fck bir kurulu\u015f, \u00e7al\u0131\u015fanlar\u0131ma koridorlarda ve hatta sigara i\u00e7me alan\u0131nda kendilerini i\u015flerine ne kadar ba\u011fl\u0131 hissettiklerini sormak varken neden veri toplamak ve analiz etmek i\u00e7in bir anket olu\u015fturmak ve uygulamak gibi sanc\u0131l\u0131 bir s\u00fcre\u00e7ten ge\u00e7mem gerekiyor diye d\u00fc\u015f\u00fcnebilirsiniz, iki kez d\u00fc\u015f\u00fcn\u00fcn! \u0130\u015fte \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 \u00f6l\u00e7meniz i\u00e7in gereken nedenlerden baz\u0131lar\u0131. <\/span><\/p>\n

    1. \u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 sistematik olarak \u00f6l\u00e7t\u00fc\u011f\u00fcn\u00fczde, \u0130nsan Kaynaklar\u0131<\/a> departman\u0131n\u0131z \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131n i\u015fte daha iyi performans g\u00f6stermelerine yard\u0131mc\u0131 olacak anlaml\u0131 eylemler ger\u00e7ekle\u015ftirebilir. <\/span><\/p>\n

    2. Zaman\u0131nda bilgi toplamak hasar\u0131 azaltman\u0131za yard\u0131mc\u0131 olabilir. \u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131n yeterince ba\u011fl\u0131 olmad\u0131\u011f\u0131n\u0131 biliyorsan\u0131z, sorunun temel nedenini erkenden bulabilir ve d\u00fczeltici \u00f6nlemler alabilirsiniz. Buna hasar kontrol\u00fc denir. <\/span><\/p>\n

    3. \u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131 anketi<\/a>, \u00e7al\u0131\u015fanlardan anlaml\u0131 geri bildirimler toplanmas\u0131na yard\u0131mc\u0131 olur. Geri bildirim, sadece birka\u00e7 y\u00fcksek sesten ziyade \u00e7al\u0131\u015fanlar\u0131n kolektif sesi oldu\u011fu i\u00e7in anahtard\u0131r.<\/span><\/p>\n

    Daha fazla bilgi edinin: \u0130K Etkinli\u011fi Anket Sorular\u0131 + \u00d6rnek Anket \u015eablonu<\/a><\/p>\n

    \u00c7al\u0131\u015fan Ba\u011fl\u0131l\u0131\u011f\u0131n\u0131n Faydalar\u0131<\/strong><\/a><\/h3>\n

    \u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131 g\u00fcn\u00fcm\u00fcz\u00fcn h\u0131zl\u0131 tempolu i\u015f ortam\u0131nda odak noktas\u0131 haline gelmi\u015ftir, \u00e7\u00fcnk\u00fc kurulu\u015flar nihayet “mutlu \u00e7al\u0131\u015fanlar\u0131n mutlu m\u00fc\u015fteriler yaratt\u0131\u011f\u0131n\u0131” anlamaya ba\u015flam\u0131\u015ft\u0131r. \u00d6te yandan, i\u015ften ayr\u0131lan \u00e7al\u0131\u015fanlar sadece ABD’de 550 milyar dolar\u0131n \u00fczerinde bir maliyete yol a\u00e7maktad\u0131r. <\/span><\/p>\n

    Ba\u011fl\u0131 ve motive<\/a> \u00e7al\u0131\u015fanlar daha y\u00fcksek d\u00fczeyde \u00e7al\u0131\u015fan memnuniyetine sahiptir ve \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131n faydalar\u0131 \u015fu \u015fekilde \u00f6zetlenebilir: <\/span><\/p>\n

    1. Daha y\u00fcksek d\u00fczeyde \u00c7al\u0131\u015fan Memnuniyeti:<\/strong> \u00c7al\u0131\u015fan Memnuniyeti<\/a>, mutlu bir i\u015f g\u00fcc\u00fcn\u00fcn anahtar\u0131d\u0131r ve bu her kurulu\u015f i\u00e7in ge\u00e7erlidir. \u00c7al\u0131\u015fanlar tatmin olmazlarsa, y\u00fcr\u00fctmekle g\u00f6revlendirildikleri herhangi bir i\u015f i\u00e7in heves ve sahiplenmeden yoksun kal\u0131rlar. Bu durum hem onlara hem de \u015firketin b\u00fcy\u00fcmesine k\u00f6t\u00fc yans\u0131yor. <\/span><\/p>\n

    Ba\u011flant\u0131s\u0131 kopmu\u015f veya i\u015f tatmini d\u00fc\u015f\u00fck \u00e7al\u0131\u015fanlar\u0131n kuruma pahal\u0131ya mal oldu\u011fundan bahsetmiyorum bile. \u00d6te yandan, tatmin olmu\u015f \u00e7al\u0131\u015fanlar\u0131n kurumu olumlu y\u00f6nde etkileyecek kaliteli i\u015fler \u00fcretme olas\u0131l\u0131\u011f\u0131 daha y\u00fcksektir. <\/span><\/p>\n

    2. \u00c7al\u0131\u015fan kay\u0131plar\u0131n\u0131n daha d\u00fc\u015f\u00fck seviyelerde olmas\u0131:<\/strong> Y\u00fcksek d\u00fczeyde \u00e7al\u0131\u015fan kayb\u0131<\/a> kurumun imaj\u0131n\u0131 k\u00f6t\u00fc etkiler. \u0130\u015flerine yeterince ba\u011fl\u0131 olmayan \u00e7al\u0131\u015fanlar, mevcut i\u015flerinden ayr\u0131lma ve daha iyi performans g\u00f6sterebileceklerini d\u00fc\u015f\u00fcnd\u00fckleri bir kurulu\u015fa ge\u00e7me e\u011filimindedir. Yeni \u00e7al\u0131\u015fanlar\u0131n i\u015fe al\u0131nmas\u0131 ve i\u015fe al\u0131\u015ft\u0131r\u0131lmas\u0131<\/a> \u00e7ok pahal\u0131 ve zaman al\u0131c\u0131 olabilir. Daha y\u00fcksek bir kat\u0131l\u0131m d\u00fczeyi, en iyi performans g\u00f6steren \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131 elinizde tutman\u0131za yard\u0131mc\u0131 olacakt\u0131r. <\/span><\/p>\n

    3. Daha iyi \u00fcretkenlik:<\/strong> Ba\u011fl\u0131 bir i\u015fg\u00fcc\u00fc, benzerlerine g\u00f6re daha h\u0131zl\u0131 ve daha do\u011fru \u00e7al\u0131\u015f\u0131r. \u00c7al\u0131\u015fanlar motive olduklar\u0131nda ve ger\u00e7ekle\u015ftirdikleri faaliyetlerle me\u015fgul olduklar\u0131nda, daha iyi performans g\u00f6sterirler. Gallup taraf\u0131ndan yap\u0131lan bir ara\u015ft\u0131rmaya g\u00f6re, ba\u011fl\u0131 \u00e7al\u0131\u015fanlar i\u015f yerinde %17 daha \u00fcretkendir. Ayr\u0131ca, ba\u011fl\u0131 \u00e7al\u0131\u015fanlar, ellerinden gelenin en iyisini yapmalar\u0131 i\u00e7in meslekta\u015flar\u0131na \u00f6rnek olurlar. <\/span><\/p>\n

    4. \u015eirket gelirinde art\u0131\u015f:<\/strong> \u0130\u015fine daha ba\u011fl\u0131 \u00e7al\u0131\u015fanlar, kaliteli i\u015f \u00fcretmek i\u00e7in di\u011ferlerinden daha fazla \u00e7al\u0131\u015f\u0131r ve bu da m\u00fc\u015fterileri\/m\u00fc\u015fterileri mutlu eder ve tabii ki mutlu m\u00fc\u015fterilerin geri d\u00f6nen m\u00fc\u015fteriler olmas\u0131 ka\u00e7\u0131n\u0131lmazd\u0131r. Geri d\u00f6nen m\u00fc\u015fteriler nihayetinde sad\u0131k m\u00fc\u015fterilerdir ve bu kesinlikle kurulu\u015fun gelirini olumlu y\u00f6nde etkiler. \u015eirketinizin gelirini ve karl\u0131l\u0131\u011f\u0131n\u0131 art\u0131rmak i\u00e7in basit bir stratejidir. <\/span><\/p>\n

    5. Daha az devams\u0131z g\u00fcn say\u0131s\u0131:<\/strong> Kat\u0131l\u0131mc\u0131 \u00e7al\u0131\u015fanlar daha az say\u0131da hastal\u0131k izni alma e\u011filimindedir, %41 oran\u0131nda izinler azalm\u0131\u015ft\u0131r. Ba\u011flant\u0131s\u0131z \u00e7al\u0131\u015fanlarla ilgili sorunlar, kendilerini kurulu\u015fun ayr\u0131lmaz bir par\u00e7as\u0131 olarak hissettikleri i\u00e7in i\u015fe gelmekte sorun ya\u015famayan ba\u011fl\u0131 \u00e7al\u0131\u015fanlara k\u0131yasla \u00e7al\u0131\u015ft\u0131klar\u0131 kurulu\u015fa kar\u015f\u0131 sorumluluk hissetmemeleridir. <\/span><\/p>\n

    Son olarak, ba\u011fl\u0131 bir i\u015fg\u00fcc\u00fcn\u00fcn kurum i\u00e7in kendilerinden istenenin \u00f6tesine ge\u00e7ebilece\u011fi tart\u0131\u015fmas\u0131z bir ger\u00e7ektir ve bu, her kurumun b\u00f6ylesine y\u00fcksek d\u00fczeyde ba\u011fl\u0131l\u0131\u011fa sahip ki\u015fileri istihdam etme hayalidir. Bunun kar\u015f\u0131l\u0131\u011f\u0131nda bir kurulu\u015f, \u00e7al\u0131\u015fanlar\u0131n\u0131 mutlu etmek i\u00e7in a\u015fa\u011f\u0131daki \u00e7al\u0131\u015fan yan haklar\u0131 anketini<\/a> sunabilir: <\/span><\/p>\n