{"id":794252,"date":"2023-04-14T11:00:00","date_gmt":"2023-04-14T11:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/havaalanlari-geri-bildirim-sistemi-onemi-turleri-artilari-ve-eksileri\/"},"modified":"2023-05-26T04:31:03","modified_gmt":"2023-05-26T04:31:03","slug":"havaalanlari-geri-bildirim-sistemi-onemi-turleri-artilari-ve-eksileri","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/tr\/havaalanlari-geri-bildirim-sistemi-onemi-turleri-artilari-ve-eksileri\/","title":{"rendered":"Havaalanlar\u0131 Geri Bildirim Sistemi: \u00d6nemi, T\u00fcrleri + Art\u0131lar\u0131 ve Eksileri"},"content":{"rendered":"\n<p>D\u00fcnya daha \u00e7e\u015fitli ve k\u00fclt\u00fcrel a\u00e7\u0131dan daha zengin hale geldik\u00e7e, havalimanlar\u0131 ve havayollar\u0131, yolcular\u0131n hizmetlerinden memnun kalmalar\u0131n\u0131 sa\u011flamak i\u00e7in oyunlar\u0131n\u0131 h\u0131zland\u0131rmal\u0131d\u0131r. Bu hedefe ula\u015fmak i\u00e7in m\u00fc\u015fteri geri bildirimi giderek daha \u00f6nemli hale geliyor ve otomasyon bize veri toplamak ve d\u00fczenlemek i\u00e7in yeni yollar sunuyor.<\/p>\n\n<p>Havaalanlar\u0131 ve havayollar\u0131 rekabette \u00f6ne ge\u00e7mek istiyorlarsa, yolcular\u0131n artan beklentilerini kar\u015f\u0131lamak i\u00e7in teknolojiye para harcamalar\u0131 gerekiyor. Anketler yolcular\u0131n ne istedi\u011fini, havalimanlar\u0131n\u0131n neler sundu\u011funu ve havayollar\u0131n\u0131n nas\u0131l para kazand\u0131\u011f\u0131n\u0131 kar\u015f\u0131la\u015ft\u0131rmaktad\u0131r.<\/p>\n\n<p>Havaalanlar\u0131 Geri Bildirim Sistemi arac\u0131yla pazarlamac\u0131lar daha fazla bilgi edinebilir ve verilerinden en iyi \u015fekilde yararlanabilir.<\/p>\n\n<p>Havaalanlar\u0131 Geri Bildirim Sistemi, neden \u00f6nemli oldu\u011fu ve onu kullanman\u0131n art\u0131lar\u0131 ve eksileri hakk\u0131nda bilgi edinmek i\u00e7in okumaya devam edin.<\/p>\n\n<h2 class=\"wp-block-heading\">Havalimanlar\u0131 Geri Bildirim Sistemi Nedir?<\/h2>\n\n<p>Havaalan\u0131 Geri Bildirim Sistemi, kullan\u0131c\u0131lar\u0131n bir havaalan\u0131ndaki deneyimleriyle ilgili geri bildirim veya yorumlar\u0131n\u0131 payla\u015fmalar\u0131n\u0131 sa\u011flayan bir anket arac\u0131d\u0131r.<\/p>\n\n<p>Check-in, bagaj dok\u00fcmantasyonu, bilgi mod\u00fclleri, eri\u015fim, u\u00e7ak kalitesi, yolcular\u0131n g\u00fcvenli\u011fi, seyahat s\u0131ras\u0131nda ve sonras\u0131nda deneyim, tuvaletler ve di\u011fer temel alanlar gibi farkl\u0131 havaalan\u0131 temas noktalar\u0131nda yolculardan ger\u00e7ek zamanl\u0131 geri bildirim toplar.<\/p>\n\n<p>Bu ara\u00e7, kullan\u0131c\u0131 deneyimini iyile\u015ftirmek i\u00e7in hangi g\u00fc\u00e7l\u00fc y\u00f6nlerin korunmas\u0131 ve hangi alanlar\u0131n de\u011fi\u015ftirilmesi gerekti\u011fini se\u00e7menize yard\u0131mc\u0131 olabilir.<\/p>\n\n<h2 class=\"wp-block-heading\">Havalimanlar\u0131 Geri Bildirim Sisteminin \u00d6nemi<\/h2>\n\n<p>Havaalan\u0131 Geri Bildirim Sistemi, yolculu\u011fu daha az stresli hale getirmek i\u00e7in m\u00fcmk\u00fcn olan her \u015feyi yapmalar\u0131 konusunda havaalan\u0131 profesyonellerine yard\u0131mc\u0131 olur. Ger\u00e7ek zamanl\u0131 geri bildirim sistemi, m\u00fc\u015fterilerin tesis temizli\u011fine ek olarak personeli, g\u00f6\u00e7menlik memurlar\u0131n\u0131 ve i\u015fletmeleri derecelendirmesine olanak tan\u0131r.<\/p>\n\n<p>Faaliyetlerini denetleyen kurum ve kurulu\u015flar, turistler i\u00e7in havaliman\u0131 geri bildirim sistemini kullanarak kullan\u0131c\u0131 mutlulu\u011funu, ziyaret oranlar\u0131n\u0131 ve di\u011fer ulusal ve uluslararas\u0131 kurumlar taraf\u0131ndan tan\u0131n\u0131rl\u0131\u011f\u0131 art\u0131rmak i\u00e7in hangi alanlar\u0131n geli\u015ftirilmesi gerekti\u011fini belirleyebilir.<\/p>\n\n<p>Havaalanlar\u0131, bir \u015fehri ziyaret eden toplam turist say\u0131s\u0131n\u0131n b\u00fcy\u00fck bir y\u00fczdesini olu\u015fturdu\u011fundan, ekonomide \u00e7ok \u00f6nemli bir rol oynamaktad\u0131r. Havayolu \u015firketlerinin ayr\u0131ca web sitelerinin, reklamlar\u0131n\u0131n, m\u00fc\u015fteri hizmetlerinin, yemeklerinin ve di\u011fer unsurlar\u0131n\u0131n kalabal\u0131k bir sekt\u00f6rde \u00f6ne \u00e7\u0131kmalar\u0131na nas\u0131l yard\u0131mc\u0131 olabilece\u011fini d\u00fc\u015f\u00fcnmeleri gerekir.<\/p>\n\n<p>Havaalanlar\u0131 ve havayollar\u0131 anketleri etkili bir \u015fekilde uygular ve kullan\u0131rlarsa, operasyonlar\u0131n\u0131 d\u00fczenlemek ve m\u00fc\u015fterilerine daha iyi hizmet sunmak i\u00e7in kullan\u0131labilecek de\u011ferli veriler toplayabilirler.<\/p>\n\n<p><a href=\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-yolculugu-nedir-ve-ornekler-free-template\/\">M\u00fc\u015fteri Yolculu\u011funuzu<\/a> anlaman\u0131n CX program\u0131n\u0131z\u0131 neden d\u00f6n\u00fc\u015ft\u00fcrd\u00fc\u011f\u00fc hakk\u0131nda daha fazla bilgi edinin.  <\/p>\n\n<h2 class=\"wp-block-heading\">Havalimanlar\u0131 Geri Bildirim Sistemi T\u00fcrleri<\/h2>\n\n<p>Havaalanlar\u0131 Geri Bildirim Sistemi, havaalanlar\u0131 ve havayollar\u0131n\u0131n geri bildirimde bulunmalar\u0131 i\u00e7in farkl\u0131 anket t\u00fcrleri sunmaktad\u0131r:<\/p>\n\n<ul>\n<li>Hizmete hak kazanmak i\u00e7in anketler<\/li>\n<\/ul>\n\n<p>Bu t\u00fcr anketler, kullan\u0131c\u0131lar\u0131n havaalan\u0131nda veya u\u00e7aklarda sa\u011flanan hizmet d\u00fczeyi ile u\u00e7u\u015f programlar\u0131, bekleme s\u00fcreleri vb. hakk\u0131ndaki g\u00f6r\u00fc\u015flerini ifade edebilmeleri i\u00e7in kullan\u0131lmaktad\u0131r.<\/p>\n\n<p>Bu t\u00fcr bir anket, anketlerin stratejik konumlara yerle\u015ftirilen mobil cihazlar kullan\u0131larak kullan\u0131lmas\u0131n\u0131 sa\u011flayan QuestionPro platformunun bir \u00f6zelli\u011fi olan kiosk modu kullan\u0131larak ger\u00e7ekle\u015ftirilebilir.<\/p>\n\n<ul>\n<li>Havaliman\u0131 alanlar\u0131n\u0131 nitelendirmek i\u00e7in anketler<\/li>\n<\/ul>\n\n<p>Bu anket, yolcular\u0131n u\u00e7u\u015f s\u0131ras\u0131nda, bagajlar\u0131n\u0131 belgelendirirken veya havaliman\u0131n\u0131n farkl\u0131 b\u00f6l\u00fcmlerinde vb. g\u00fcvenlikle ilgili konular\u0131n nitelendirilmesini sa\u011flar.<\/p>\n\n<p>QuestionPro ile yaz\u0131l\u0131m\u0131 \u00e7evrimd\u0131\u015f\u0131 anketler yapmak ve u\u00e7akta oldu\u011fu gibi internet ba\u011flant\u0131s\u0131 olmadan veri toplamak i\u00e7in kullanabilirsiniz. Karaya \u00e7\u0131kt\u0131ktan sonra, yan\u0131tlar Wi-Fi senkronizasyonu ile g\u00f6sterge tablosuna yans\u0131t\u0131lacakt\u0131r.<\/p>\n\n<ul>\n<li>Hava ta\u015f\u0131t\u0131 kalite derecelendirmesi anketleri<\/li>\n<\/ul>\n\n<p>Havayollar\u0131 bu anketleri, u\u00e7akta sunulan hizmetin kalitesi, u\u00e7u\u015f g\u00f6revlilerinin muamelesi, koltuklar\u0131n konforu vb. konularda yolculardan geri bildirim toplamak i\u00e7in kullanabilir.<\/p>\n\n<p>Kendi <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-guide\/\">M\u00fc\u015fteri Yolculu\u011fu Haritan\u0131z\u0131<\/a> nas\u0131l olu\u015fturaca\u011f\u0131n\u0131z\u0131 \u00f6\u011frenmek i\u00e7in bu rehbere de g\u00f6z atabilirsiniz.<\/p>\n\n<h2 class=\"wp-block-heading\">Havaalanlar\u0131 Geri Bildirim Sisteminin Art\u0131lar\u0131 ve Eksileri<\/h2>\n\n<p>Havaalanlar\u0131 Geri Bildirim Sistemi, avantaj ve dezavantaj olarak adland\u0131r\u0131labilecek bir dizi art\u0131 ve eksi y\u00f6ne sahiptir.<\/p>\n\n<h3 class=\"wp-block-heading\">Profesyoneller<\/h3>\n\n<ul>\n<li>Sa\u011flanan hizmetlerin standard\u0131n\u0131 y\u00fckseltir.<\/li>\n\n\n\n<li>M\u00fc\u015fterilerine sundu\u011fu deneyim i\u00e7in \u00e7e\u015fitli kurulu\u015flardan ve \u00f6zel i\u015fletmelerden \u00f6vg\u00fc almaktad\u0131r.<\/li>\n\n\n\n<li>Turist ziyaretlerinin say\u0131s\u0131n\u0131n artmas\u0131na ve ekonomik gelirin y\u00fckselmesine yard\u0131mc\u0131 olur.<\/li>\n\n\n\n<li>Turistlere daha iyi bir deneyim ya\u015fatmaya ve i\u015fletmenin onlar\u0131n g\u00f6r\u00fc\u015flerine de\u011fer verdi\u011fini g\u00f6stermeye katk\u0131da bulunur.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Eksiler<\/h3>\n\n<ul>\n<li>Zaman k\u0131s\u0131tlamalar\u0131 nedeniyle, insanlar her zaman durup bir anketi tamamlama f\u0131rsat\u0131na sahip de\u011fildir.<\/li>\n\n\n\n<li>Havaliman\u0131ndan ayr\u0131l\u0131rken \u00e7o\u011fu yolcu anketi doldurmay\u0131 ihmal ediyor.<\/li>\n\n\n\n<li>Havaliman\u0131 y\u00f6netimi ve hizmetinden sorumlu kurum, iyile\u015ftirmeler yaparken sonu\u00e7lar\u0131 dikkate almamaktad\u0131r.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">QuestionPro CX ile Havaalanlar\u0131 Geri Bildirim Sistemi<\/h2>\n\n<p>QuestionPro CX platformu, istedi\u011finiz zaman anket yapman\u0131z\u0131 m\u00fcmk\u00fcn k\u0131lar. Anket bini\u015f kart\u0131na yazd\u0131r\u0131labilir veya e-posta yoluyla g\u00f6nderilebilir.<\/p>\n\n<p>QuestionPro ile ger\u00e7ek zamanl\u0131 rapor \u00fcretimi m\u00fcmk\u00fcnd\u00fcr. QuestionPro CX ile, bir m\u00fc\u015fteri olumsuz geri bildirimde bulundu\u011funda, sorunu \u00e7\u00f6zmek i\u00e7in hemen harekete ge\u00e7mek \u00fczere uyar\u0131lar ayarlayabilirsiniz.<\/p>\n\n<p>Ayr\u0131ca, daha sonra kat\u0131l\u0131m\u0131 te\u015fvik etmek i\u00e7in bir anket hat\u0131rlat\u0131c\u0131s\u0131 g\u00f6nderebilirsiniz. Anketlerinizi kiosk anketleri, u\u00e7ak i\u00e7i anketler, QR Kodlar\u0131 ve \u00e7evrimi\u00e7i anketler (e-posta, sms ve sosyal medya) gibi bir\u00e7ok kanal\u0131 kullanarak da\u011f\u0131tabilirsiniz<\/p>\n\n<p>\u00c7al\u0131\u015fma \u00d6rne\u011fi: <a href=\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/QuestionPro-Surveys-Thales-Case-Study.pdf\">Thales Havayollar\u0131 + QuestionPro<\/a><\/p>\n\n<h2 class=\"wp-block-heading\">Sonu\u00e7<\/h2>\n\n<p>Havaalanlar\u0131 Geri Bildirim Sistemi, havaalan\u0131 y\u00f6netiminin yolcular\u0131n istek ve ihtiya\u00e7lar\u0131 hakk\u0131nda daha fazla bilgi edinmesine ve havaalan\u0131 deneyimini geli\u015ftirmesine yard\u0131mc\u0131 olmay\u0131 ama\u00e7lamaktad\u0131r. Yolcular\u0131n havaliman\u0131n\u0131n ne kadar temiz oldu\u011fu, g\u00fcvenlik kontrollerinin ne kadar iyi i\u015fledi\u011fi, yiyecek alman\u0131n ve al\u0131\u015fveri\u015f yapman\u0131n ne kadar kolay oldu\u011fu ve daha bir\u00e7ok \u015fey hakk\u0131ndaki g\u00f6r\u00fc\u015flerini i\u00e7erir.<\/p>\n\n<p>Bu geri bildirimleri toplayarak ve inceleyerek havalimanlar\u0131, seyahati bir b\u00fct\u00fcn olarak m\u00fc\u015fterileri i\u00e7in daha iyi hale getirecek de\u011fi\u015fiklikler yapabilir.<\/p>\n\n<p>QuestionPro CX, havaalan\u0131 y\u00f6netiminin belirli sorular sormas\u0131na ve ayr\u0131nt\u0131l\u0131 yan\u0131tlar almas\u0131na olanak tan\u0131d\u0131\u011f\u0131 i\u00e7in Havaalanlar\u0131 Geri Bildirim Sistemi&#8217;nin yolculardan geri bildirim almas\u0131 i\u00e7in m\u00fckemmel bir yoldur. Anketler, m\u00fc\u015fteri hizmetleri, olanaklar veya ula\u015f\u0131m gibi havaliman\u0131 deneyiminin y\u00f6nlerine odaklanacak \u015fekilde \u00f6zelle\u015ftirilebilir ve \u00e7evrimi\u00e7i, \u00e7evrimd\u0131\u015f\u0131 veya telefonla doldurulabilir. En iyi k\u0131sm\u0131 ne mi? Ekibiniz kapal\u0131 d\u00f6ng\u00fc geri bildirim sistemimizle d\u00f6ng\u00fcy\u00fc kapat\u0131r.<\/p>\n\n<p>\u0130\u015finizi b\u00fcy\u00fctmek i\u00e7in m\u00fc\u015fterilerinizin ihtiya\u00e7lar\u0131n\u0131n fark\u0131nda olun ve gerekli de\u011fi\u015fiklikleri uygulay\u0131n. \u0130lk \u00e7evrimi\u00e7i anketinizi olu\u015fturarak hemen ba\u015flay\u0131n!<\/p>\n\n<p><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">\n  <button>DAHA FAZLA BI\u0307LGI\u0307 EDI\u0307NI\u0307N<\/button>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\">\n  <button>\u00dcCRETS\u0130Z DENEME<\/button>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00fcnya daha \u00e7e\u015fitli ve k\u00fclt\u00fcrel a\u00e7\u0131dan daha zengin hale geldik\u00e7e, havalimanlar\u0131 ve havayollar\u0131, yolcular\u0131n hizmetlerinden memnun kalmalar\u0131n\u0131 sa\u011flamak i\u00e7in oyunlar\u0131n\u0131 [&hellip;]<\/p>\n","protected":false},"author":80,"featured_media":787880,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1192],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Havaalanlar\u0131 Geri Bildirim Sistemi: \u00d6nemi, T\u00fcrleri + Art\u0131lar\u0131 ve Eksileri<\/title>\n<meta name=\"description\" content=\"Havaalanlar\u0131 Geri Bildirim Sistemi, kullan\u0131c\u0131 ve sa\u011flay\u0131c\u0131 deneyimlerinin iyile\u015ftirilmesine yard\u0131mc\u0131 olur. 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