{"id":794767,"date":"2022-09-22T11:00:24","date_gmt":"2022-09-22T18:00:24","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/"},"modified":"2022-09-22T11:00:24","modified_gmt":"2022-09-22T11:00:24","slug":"toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/","title":{"rendered":"Toplam Kalite Y\u00f6netimi: Nedir, \u0130lkeler ve \u00d6rnekler"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Birinci s\u0131n\u0131f mal ve hizmetler sunarken ayn\u0131 zamanda m\u00fc\u015fteri memnuniyeti seviyelerini art\u0131rmak toplam kalite y\u00f6netimi ile m\u00fcmk\u00fcnd\u00fcr. \u00dcretim gibi sekt\u00f6rlerde kullan\u0131lan pop\u00fcler ve etkili bir y\u00f6netim stratejisidir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Liderler \u015firket hedeflerini ana hatlar\u0131yla belirler ve kalite iyile\u015ftirme i\u00e7in planlama s\u00fcrecinin bir par\u00e7as\u0131 olarak \u00e7e\u015fitli departmanlardan i\u015fg\u00fcc\u00fcne s\u00fcre\u00e7 standartlar\u0131 konusunda e\u011fitim verir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">TKY, bir \u015firketin m\u00fc\u015fteri beklentilerini a\u015fmas\u0131na yard\u0131mc\u0131 olman\u0131n yan\u0131 s\u0131ra, etkin olmayan prosed\u00fcrlerin neden oldu\u011fu kaynak israf\u0131n\u0131 en aza indirerek operasyonel giderleri d\u00fc\u015f\u00fcr\u00fcr. Y\u00f6netim ve personel toplam kalite y\u00f6netiminin sekiz ilkesine ba\u011fl\u0131 kald\u0131\u011f\u0131nda, bu ilkeler daha geni\u015f bir \u015firket k\u00fclt\u00fcr\u00fcne yerle\u015fir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Toplam kalite y\u00f6netiminin ne oldu\u011funu, sekiz yol g\u00f6sterici ilkesini ve departmanlar aras\u0131nda nas\u0131l i\u015fledi\u011fini \u00f6\u011frenin.<\/span><\/p>\n<h2>Toplam Kalite Y\u00f6netimi Nedir?<\/h2>\n<p><span style=\"font-weight: 400;\">Toplam Kalite Y\u00f6netimi (TKY), bir \u015firketin kalite ve m\u00fc\u015fteri memnuniyetine odaklanarak uzun vadeli ba\u015far\u0131 elde edebilece\u011fi fikrine dayanan bir y\u00f6netim \u00e7er\u00e7evesidir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">TKY&#8217;ye g\u00f6re kurulu\u015flar s\u00fcrekli iyile\u015ftirmeye \u00f6ncelik vermelidir. Sadece anl\u0131k nakit \u00f6d\u00fclleri vurgulamak yerine, uzun vadeli s\u00fcre\u00e7 iyile\u015ftirmelerine odaklan\u0131r.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bu, geli\u015fmi\u015f bir i\u015f yapma y\u00f6ntemidir ve \u015firketler g\u00fcn\u00fcm\u00fcz\u00fcn h\u0131zl\u0131 tempolu ve son derece rekabet\u00e7i piyasas\u0131nda faaliyetlerini s\u00fcrd\u00fcrmek i\u00e7in buna g\u00fcvenebilirler. Y\u00f6netimin davran\u0131\u015flar\u0131n\u0131 ve k\u00fclt\u00fcr\u00fcn\u00fc de\u011fi\u015ftirerek yenilemesi ve de\u011fi\u015ftirmesi gerekir. Toplam kalite y\u00f6netimi \u00fc\u00e7 kelimeden olu\u015fur:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Toplam &#8211; T\u00fcm\u00fc i\u00e7inde.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kalite &#8211; Y\u00fcksek kaliteli mal ve hizmetler.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Y\u00f6netim &#8211; \u0130dare etme y\u00f6ntemi.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Toplam kalite y\u00f6netimi, s\u00fcre\u00e7leri geli\u015ftirmek, m\u00fc\u015fterileri memnun etmek ve yeni talepler kazanmak i\u00e7in nicel y\u00f6ntemlere ve insan kaynaklar\u0131na dayan\u0131r. Bu, ba\u015far\u0131l\u0131 bir hedefe ula\u015fmak i\u00e7in b\u00fct\u00fcn\u00fc organize etme y\u00f6ntemi veya sanat\u0131d\u0131r. Toplam kalite y\u00f6netimi daha yap\u0131land\u0131r\u0131lm\u0131\u015f bir strateji, y\u00f6netim stratejileri, g\u00fcncellenmi\u015f \u00e7abalar ve bir ara\u00e7 seti gerektirmektedir.<\/span><\/p>\n<h2>Toplam kalite y\u00f6netimi ilkeleri ve \u00f6rnekleri<\/h2>\n<p><span style=\"font-weight: 400;\">\u00c7o\u011fu y\u00f6netim sistemi ve uygulamas\u0131nda oldu\u011fu gibi, uygulama ve ba\u015far\u0131 \u015firketten \u015firkete farkl\u0131l\u0131k g\u00f6sterecektir. Herkesin \u00fczerinde hemfikir oldu\u011fu tek bir y\u00f6ntem olmamakla birlikte, en pop\u00fcler TKY tan\u0131m\u0131 a\u015fa\u011f\u0131daki sekiz kavramdan olu\u015fmaktad\u0131r.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>M\u00fc\u015fteri odakl\u0131l\u0131k<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Toplam kalite y\u00f6netimi (TKY) mevcut ve potansiyel m\u00fc\u015fterilere odaklan\u0131r. M\u00fc\u015fteriler \u00fcr\u00fcn kalitesini hakl\u0131 \u00e7\u0131kar\u0131r. Dolay\u0131s\u0131yla \u015firket, beklentileri kar\u015f\u0131layabiliyorsa m\u00fc\u015fterilerin kaliteli bir \u00fcr\u00fcn sat\u0131n ald\u0131klar\u0131na inanmalar\u0131n\u0131 garanti etmelidir. Bir m\u00fc\u015fterinin ne istedi\u011fini bilmek, beklentilerini a\u015fman\u0131n anahtar\u0131d\u0131r. Ba\u015far\u0131l\u0131 firmalar hedeflerini m\u00fc\u015fteri talepleriyle e\u015fle\u015ftirir.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>Liderlik<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Liderlik, birbirine ba\u011fl\u0131 hedefleri ger\u00e7ekle\u015ftirmek i\u00e7in personelin uyumunu sa\u011flar. Liderler, insanlar\u0131n kurulu\u015fun amac\u0131 do\u011frultusunda ba\u015far\u0131l\u0131 bir \u015fekilde \u00e7al\u0131\u015fabilecekleri bir atmosfer yaratabilirler. Yani liderlik bir TKY kavram\u0131d\u0131r. Sekt\u00f6rde \u00fc\u00e7 liderlik tarz\u0131 olmas\u0131na ra\u011fmen, demokratik liderlik en iyi performans\u0131 g\u00f6stermektedir.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>\u0130nsanlar\u0131n kat\u0131l\u0131m\u0131<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Her kademedeki insanlar kurumun gelirlerine katk\u0131da bulunur. Toplam personel ba\u011fl\u0131l\u0131\u011f\u0131, \u00fcr\u00fcn yaratmaya ve geliri art\u0131rmaya yard\u0131mc\u0131 olur. Bu nedenle, t\u00fcm personel iyi e\u011fitimli, \u00f6zverili ve teslim tarihine uyma konusunda kararl\u0131 olmal\u0131d\u0131r. Buna ek olarak sekt\u00f6r, herkesin i\u015fini do\u011fru yapmaya y\u00f6nlendirildi\u011fi duyarl\u0131 bir i\u015fyeri olu\u015fturmal\u0131d\u0131r.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">M\u00fc\u015fteri memnuniyeti, \u00e7al\u0131\u015fanlar\u0131n motivasyonu, ba\u011fl\u0131l\u0131\u011f\u0131 ve elde tutulmas\u0131 ile art\u0131r\u0131labilir. \u0130nsanlar\u0131n dikkati \u00fcretken ekipler yarat\u0131r. \u0130\u015fbirli\u011fi dikey, yatay veya kurulu\u015flar aras\u0131 olabilir.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>S\u00fcre\u00e7ler Yakla\u015f\u0131m\u0131<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0130\u015fletmenin y\u00fcksek kaliteli \u00e7\u0131kt\u0131 \u00fcretmek i\u00e7in prosed\u00fcr\u00fcn\u00fc iyile\u015ftirmesi gerekir. Bu nedenle TKY, \u00fcr\u00fcn veya hizmet kalitesini sa\u011flamak i\u00e7in s\u00fcre\u00e7 y\u00f6ntemine odaklan\u0131r. M\u00fc\u015fteri memnuniyeti, prosed\u00fcr yakla\u015f\u0131m\u0131ndan ba\u015far\u0131l\u0131 bir sonu\u00e7 al\u0131nmas\u0131yla m\u00fcmk\u00fcnd\u00fcr.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>Y\u00f6netime Sistem Yakla\u015f\u0131m\u0131<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Plan\u0131n metodik olarak uygulanmas\u0131 toplam kalite y\u00f6netimi (TKY) taraf\u0131ndan vurgulanmaktad\u0131r. Sekt\u00f6r, uygun bir uygulama stratejisi geli\u015ftirir ve bu prosed\u00fcrleri uygularken veri toplar.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Uluslararas\u0131 Standardizasyon \u00d6rg\u00fct\u00fc&#8217;ne (ISO) g\u00f6re bu kavram, &#8220;birbirine ba\u011fl\u0131 faaliyetleri bir sistem olarak tan\u0131mlayarak, analiz ederek ve kontrol ederek&#8221; kurulu\u015fun &#8220;hedeflerine ula\u015fmadaki etkinli\u011fine ve verimlili\u011fine katk\u0131da bulunur.&#8221;<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>S\u00fcrekli \u0130yile\u015ftirme<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Her sekt\u00f6r, m\u00fc\u015fterilerini memnun etmek i\u00e7in s\u00fcre\u00e7lerini s\u00fcrekli olarak geli\u015ftirmelidir. TKY, i\u015fletmenin, sekt\u00f6r\u00fcn hizmet ve mallar\u0131n\u0131 iyile\u015ftirmek i\u00e7in sistemin s\u00fcrekli geli\u015fimini izlemesine yard\u0131mc\u0131 olur. Sekiz TKY ilkesinden en \u00f6nemlisi olan s\u00fcrekli iyile\u015ftirme, i\u015fletmenin rekabet \u00fcst\u00fcnl\u00fc\u011f\u00fc kazanmas\u0131na yard\u0131mc\u0131 olur. En \u00f6nemli ilke de budur.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>Karar Vermeye Ger\u00e7ek\u00e7i Yakla\u015f\u0131m<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">TKY&#8217;nin bir di\u011fer kritik bile\u015feni de karar alma s\u00fcrecine ger\u00e7eklere dayal\u0131 yakla\u015f\u0131md\u0131r. Veriye dayal\u0131 bilgi \u0131\u015f\u0131\u011f\u0131nda se\u00e7im yapmak daha basit hale getirilmi\u015ftir. Ger\u00e7eklerle desteklenen kararlar alarak m\u00fc\u015fterileri memnun etmek m\u00fcmk\u00fcnd\u00fcr. Bu kavram, kurumu ilerletecek yarg\u0131lar olu\u015fturmak i\u00e7in ger\u00e7ek veri toplama ve analizini kullan\u0131r.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>Kar\u015f\u0131l\u0131kl\u0131 Yararl\u0131 Tedarik\u00e7i \u0130li\u015fkisi<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">T\u00fcm kalite y\u00f6netiminin odak noktas\u0131, tedarik\u00e7ilerle i\u015fbirli\u011fine dayal\u0131 ili\u015fkiler kurmakt\u0131r. &#8220;Kar\u015f\u0131l\u0131kl\u0131l\u0131k&#8221; kelimesi de bir di\u011feridir. Rolleri birbiriyle ba\u011flant\u0131l\u0131 olsa da, her departmana tamamlamas\u0131 i\u00e7in belirli g\u00f6revler verilmi\u015ftir. \u015eirket, \u00e7al\u0131\u015fan performans\u0131n\u0131 daha iyi anlamak i\u00e7in ak\u0131\u015f \u015femalar\u0131 ve g\u00f6rsel ara\u00e7lar kullan\u0131yor. T\u00fcm birimler i\u00e7in ortak bir hedefe ula\u015f\u0131lmas\u0131na yard\u0131mc\u0131 olur. Toplam kalite y\u00f6netimi (TKY) k\u00fclt\u00fcrel bir d\u00f6n\u00fc\u015f\u00fcm gerektirdi\u011finden uygulanmas\u0131 zordur. Bu nedenle, kurulu\u015f bunu dikkatli bir \u015fekilde yapmal\u0131d\u0131r.<\/span><\/p>\n<h2>Toplam kalite y\u00f6netimi \u00f6rnekleri<\/h2>\n<p><span style=\"font-weight: 400;\">\u015eimdi iyi bilinen birka\u00e7 TKY \u00f6rne\u011fine daha yak\u0131ndan bakal\u0131m.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>Sa\u011fl\u0131k Hizmetleri Organizasyonu<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Toplumumuzdaki t\u00fcm hastaneler kazan\u00e7lar\u0131n\u0131 art\u0131rmaya \u00e7al\u0131\u015f\u0131yor. TKY, sa\u011fl\u0131k sisteminin iyile\u015ftirilmesi i\u00e7in gereklidir. K\u00fcresel olarak, kamu ve ticari sa\u011fl\u0131k kurumlar\u0131 TKY&#8217;yi art\u0131rmal\u0131d\u0131r.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Toplam kalite y\u00f6netimi maliyetleri en aza indirir, verimlili\u011fi art\u0131r\u0131r ve hastalara y\u00fcksek kaliteli tedavi sa\u011flar. M\u00fc\u015fteri memnuniyeti en \u00f6nemli konudur; sa\u011fl\u0131k hizmetlerinde m\u00fc\u015fteriler bir\u00e7ok a\u00e7\u0131dan hayati \u00f6nem ta\u015f\u0131yabilir. Bir sa\u011fl\u0131k \u015firketi t\u00fcm k\u00e2r alanlar\u0131n\u0131 ara\u015ft\u0131rmal\u0131d\u0131r; ancak o zaman hem m\u00fc\u015fteriler hem de \u015firketler \u00f6nemli bir pazar pay\u0131ndan faydalanabilir.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>\u00c7ok Uluslu \u015eirketler<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">TKY, \u00c7U\u015e&#8217;lar\u0131n k\u00e2rl\u0131l\u0131klar\u0131n\u0131 s\u00fcrd\u00fcrmelerine yard\u0131mc\u0131 olur. \u00c7ok uluslu \u015firketler, grafiklerine bakmak ve b\u00fcy\u00fcme y\u00f6ntemlerini uygulamak i\u00e7in harika bir ekip \u00e7al\u0131\u015ft\u0131r\u0131r. Y\u00f6netim, TKY&#8217;yi ak\u0131lda tutar ve yeni teknolojilerden faydalanmak i\u00e7in h\u0131zl\u0131 hareket eder.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">TKY, \u015firketin b\u00fcy\u00fcmesini veya gerilemesini izlemeye yard\u0131mc\u0131 olur. Kurum, \u00e7al\u0131\u015fanlar\u0131 ve t\u00fcketicileri \u00f6nemser; tart\u0131\u015fmalar her konunun ele al\u0131nabilmesi i\u00e7in geni\u015ftir ve ekip \u00fcyeleri sorumluluklar\u0131 payla\u015f\u0131r. \u0130nsan kaynaklar\u0131 gizlidir; kurulu\u015f m\u00fc\u015fterinin endi\u015felerini dinler, sorgular ve neyin yanl\u0131\u015f gitti\u011fini not eder.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>Geli\u015fmekte Olan Ekonomiler<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">TKY, proje gelirlerini en \u00fcst d\u00fczeye \u00e7\u0131karmak i\u00e7in uluslararas\u0131 alanda kullan\u0131lmaktad\u0131r. B\u00fcy\u00fck \u015firketler bunu ekonomilerini geni\u015fletmek i\u00e7in kullan\u0131yor.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0130kinci D\u00fcnya Sava\u015f\u0131&#8217;ndan sonra Japonya TKY&#8217;yi benimsemi\u015ftir. Her y\u00f6netim Japon ekonomisindeki toparlanmaya dayanmak zorundad\u0131r. Rekabet\u00e7i bir ortamda, y\u00f6neticiler maliyetleri d\u00fc\u015f\u00fcrmek, geli\u015ftirme ve teslimatlar\u0131 h\u0131zland\u0131rmak ve t\u00fcketicileri memnun etmek i\u00e7in h\u0131zla \u00e7al\u0131\u015f\u0131rlar.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Japonlar, geleneksel kaliteleri ve ayr\u0131nt\u0131lara g\u00f6sterdikleri \u00f6zen nedeniyle kaliteye kar\u015f\u0131 duyarl\u0131d\u0131r. Japonya, hayatta kald\u0131\u011f\u0131 y\u0131llar boyunca ucuz, y\u00fcksek kaliteli \u00fcr\u00fcnler satt\u0131\u011f\u0131 i\u00e7in sadece g\u0131da elde etti. Kalite, Japonlar\u0131n hayatta kald\u0131klar\u0131 y\u0131llar boyunca yiyecek ve malzeme toplamalar\u0131na yard\u0131mc\u0131 olmu\u015ftur.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ABD ekonomisi, yabanc\u0131 firmalarla rekabet edebilmek i\u00e7in ithal \u00fcr\u00fcnlere ve teknolojiye dayanmaktad\u0131r. ABD \u015firketleri, \u00fcr\u00fcnlerini dengelemek i\u00e7in kalitenin \u00e7ok \u00f6nemli oldu\u011fu toplam kalite y\u00f6netimini kullanmaktad\u0131r.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>\u0130n\u015faat Sekt\u00f6r\u00fc<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0130n\u015faat yenilik\u00e7i ancak tek seferlik bir s\u00fcre\u00e7tir, bu nedenle bir yap\u0131y\u0131 (veya benzerini) \u00e7o\u011faltman\u0131n maliyetli ve emek yo\u011fun oldu\u011fu kabul edilmektedir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">TKY maliyetleri azaltabilir, \u00fcretkenli\u011fi art\u0131rabilir ve performans iyile\u015ftirildi\u011finde \u00e7abalar\u0131 izleyebilir. Tasar\u0131mc\u0131, in\u015faat\u00e7\u0131 ve ev sahiplerinin memnuniyet d\u00fczeyleri, in\u015faat sekt\u00f6r\u00fcnde kaliteyi \u00f6l\u00e7mek i\u00e7in kullan\u0131l\u0131r.<\/span><\/p>\n<h2>Sonu\u00e7<\/h2>\n<p><span style=\"font-weight: 400;\">Toplam kalite y\u00f6netimi, y\u00fcksek kaliteli mal veya hizmetlerin d\u00fczenli olarak tedarik edilmesini sa\u011flayarak m\u00fc\u015fteri memnuniyetini te\u015fvik eder. Bu Toplam Kalite Y\u00f6netimi fikirleri bir gecede ba\u015far\u0131yla uygulanmayacakt\u0131r. TKY genellikle \u00f6nemli bir k\u00fclt\u00fcr de\u011fi\u015fimi i\u00e7erdi\u011finden, etkiyi azaltmak i\u00e7in bu de\u011fi\u015fiklikleri kademeli olarak benimsemek isteyebilirsiniz.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Toplam kalite y\u00f6netimi hakk\u0131nda endi\u015feleriniz veya sorular\u0131n\u0131z m\u0131 var? Questionpro&#8217;da bizimle ileti\u015fime ge\u00e7mek i\u00e7in ileti\u015fim formunu kullan\u0131n. Araman\u0131z\u0131 d\u00f6rt g\u00f6zle bekliyoruz! Alternatif olarak, hemen \u00fccretsiz bir demo planlayabilirsiniz.<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>DAHA FAZLA BI\u0307LGI\u0307 EDI\u0307NI\u0307N<\/button><br \/>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u00dcCRETS\u0130Z DENEME<\/button><br \/>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Birinci s\u0131n\u0131f mal ve hizmetler sunarken ayn\u0131 zamanda m\u00fc\u015fteri memnuniyeti seviyelerini art\u0131rmak toplam kalite y\u00f6netimi ile m\u00fcmk\u00fcnd\u00fcr. \u00dcretim gibi sekt\u00f6rlerde [&hellip;]<\/p>\n","protected":false},"author":48,"featured_media":565553,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1162],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Toplam Kalite Y\u00f6netimi: Nedir, \u0130lkeler ve \u00d6rnekler | QuestionPro<\/title>\n<meta name=\"description\" content=\"Toplam Kalite Y\u00f6netimi (TKY), ba\u015far\u0131y\u0131 s\u00fcrd\u00fcrmek i\u00e7in m\u00fc\u015fteri memnuniyetini art\u0131rmaya y\u00f6nelik gerekli \u00f6nlemleri al\u0131r. Detaylar\u0131 \u00f6\u011frenin.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Toplam Kalite Y\u00f6netimi: Nedir, \u0130lkeler ve \u00d6rnekler | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"Toplam Kalite Y\u00f6netimi (TKY), ba\u015far\u0131y\u0131 s\u00fcrd\u00fcrmek i\u00e7in m\u00fc\u015fteri memnuniyetini art\u0131rmaya y\u00f6nelik gerekli \u00f6nlemleri al\u0131r. Detaylar\u0131 \u00f6\u011frenin.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2022-09-22T18:00:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-22T11:00:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/09\/total-quality-management.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2100\" \/>\n\t<meta property=\"og:image:height\" content=\"1254\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Sanjida Satter\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"Yazan:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sanjida Satter\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/\"},\"author\":{\"name\":\"Sanjida Satter\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/4657fe7e9fb097126074a8ca5effc324\"},\"headline\":\"Toplam Kalite Y\u00f6netimi: Nedir, \u0130lkeler ve \u00d6rnekler\",\"datePublished\":\"2022-09-22T18:00:24+00:00\",\"dateModified\":\"2022-09-22T11:00:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/\"},\"wordCount\":1623,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#organization\"},\"articleSection\":[\"\u0130\u015f G\u00fcc\u00fc\"],\"inLanguage\":\"tr\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/\",\"name\":\"Toplam Kalite Y\u00f6netimi: Nedir, \u0130lkeler ve \u00d6rnekler | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#website\"},\"datePublished\":\"2022-09-22T18:00:24+00:00\",\"dateModified\":\"2022-09-22T11:00:24+00:00\",\"description\":\"Toplam Kalite Y\u00f6netimi (TKY), ba\u015far\u0131y\u0131 s\u00fcrd\u00fcrmek i\u00e7in m\u00fc\u015fteri memnuniyetini art\u0131rmaya y\u00f6nelik gerekli \u00f6nlemleri al\u0131r. Detaylar\u0131 \u00f6\u011frenin.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/#breadcrumb\"},\"inLanguage\":\"tr\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Ev\",\"item\":\"https:\/\/www.questionpro.com\/blog\/tr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u0130\u015f G\u00fcc\u00fc\",\"item\":\"https:\/\/www.questionpro.com\/blog\/tr\/category\/is-gucu-tr\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Toplam Kalite Y\u00f6netimi: Nedir, \u0130lkeler ve \u00d6rnekler\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#website\",\"url\":\"https:\/\/www.questionpro.com\/blog\/tr\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.questionpro.com\/blog\/tr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"tr\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/www.questionpro.com\/blog\/tr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"tr\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/4657fe7e9fb097126074a8ca5effc324\",\"name\":\"Sanjida Satter\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"tr\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c572068a5950e70f33455009610313fa?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c572068a5950e70f33455009610313fa?s=96&d=mm&r=g\",\"caption\":\"Sanjida Satter\"},\"url\":\"https:\/\/www.questionpro.com\/blog\/tr\/author\/sanjida-satter\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Toplam Kalite Y\u00f6netimi: Nedir, \u0130lkeler ve \u00d6rnekler | QuestionPro","description":"Toplam Kalite Y\u00f6netimi (TKY), ba\u015far\u0131y\u0131 s\u00fcrd\u00fcrmek i\u00e7in m\u00fc\u015fteri memnuniyetini art\u0131rmaya y\u00f6nelik gerekli \u00f6nlemleri al\u0131r. Detaylar\u0131 \u00f6\u011frenin.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/","og_locale":"tr_TR","og_type":"article","og_title":"Toplam Kalite Y\u00f6netimi: Nedir, \u0130lkeler ve \u00d6rnekler | QuestionPro","og_description":"Toplam Kalite Y\u00f6netimi (TKY), ba\u015far\u0131y\u0131 s\u00fcrd\u00fcrmek i\u00e7in m\u00fc\u015fteri memnuniyetini art\u0131rmaya y\u00f6nelik gerekli \u00f6nlemleri al\u0131r. Detaylar\u0131 \u00f6\u011frenin.","og_url":"https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2022-09-22T18:00:24+00:00","article_modified_time":"2022-09-22T11:00:24+00:00","og_image":[{"width":2100,"height":1254,"url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/09\/total-quality-management.jpg","type":"image\/jpeg"}],"author":"Sanjida Satter","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"Yazan:":"Sanjida Satter","Tahmini okuma s\u00fcresi":"8 dakika"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/#article","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/"},"author":{"name":"Sanjida Satter","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/4657fe7e9fb097126074a8ca5effc324"},"headline":"Toplam Kalite Y\u00f6netimi: Nedir, \u0130lkeler ve \u00d6rnekler","datePublished":"2022-09-22T18:00:24+00:00","dateModified":"2022-09-22T11:00:24+00:00","mainEntityOfPage":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/"},"wordCount":1623,"publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/#organization"},"articleSection":["\u0130\u015f G\u00fcc\u00fc"],"inLanguage":"tr"},{"@type":"WebPage","@id":"https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/","url":"https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/","name":"Toplam Kalite Y\u00f6netimi: Nedir, \u0130lkeler ve \u00d6rnekler | QuestionPro","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/#website"},"datePublished":"2022-09-22T18:00:24+00:00","dateModified":"2022-09-22T11:00:24+00:00","description":"Toplam Kalite Y\u00f6netimi (TKY), ba\u015far\u0131y\u0131 s\u00fcrd\u00fcrmek i\u00e7in m\u00fc\u015fteri memnuniyetini art\u0131rmaya y\u00f6nelik gerekli \u00f6nlemleri al\u0131r. Detaylar\u0131 \u00f6\u011frenin.","breadcrumb":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/#breadcrumb"},"inLanguage":"tr","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.questionpro.com\/blog\/tr\/toplam-kalite-yonetimi-nedir-ilkeler-ve-ornekler\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Ev","item":"https:\/\/www.questionpro.com\/blog\/tr\/"},{"@type":"ListItem","position":2,"name":"\u0130\u015f G\u00fcc\u00fc","item":"https:\/\/www.questionpro.com\/blog\/tr\/category\/is-gucu-tr\/"},{"@type":"ListItem","position":3,"name":"Toplam Kalite Y\u00f6netimi: Nedir, \u0130lkeler ve \u00d6rnekler"}]},{"@type":"WebSite","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#website","url":"https:\/\/www.questionpro.com\/blog\/tr\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.questionpro.com\/blog\/tr\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"tr"},{"@type":"Organization","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#organization","name":"QuestionPro","url":"https:\/\/www.questionpro.com\/blog\/tr\/","logo":{"@type":"ImageObject","inLanguage":"tr","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/logo\/image\/","url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/4657fe7e9fb097126074a8ca5effc324","name":"Sanjida Satter","image":{"@type":"ImageObject","inLanguage":"tr","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c572068a5950e70f33455009610313fa?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c572068a5950e70f33455009610313fa?s=96&d=mm&r=g","caption":"Sanjida Satter"},"url":"https:\/\/www.questionpro.com\/blog\/tr\/author\/sanjida-satter\/"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/09\/total-quality-management.jpg","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/09\/total-quality-management.jpg","author_info":{"display_name":"Sanjida Satter","author_link":"https:\/\/www.questionpro.com\/blog\/tr\/author\/sanjida-satter\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/posts\/794767"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/users\/48"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/comments?post=794767"}],"version-history":[{"count":0,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/posts\/794767\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/media\/565553"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/media?parent=794767"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/categories?post=794767"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/tags?post=794767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}