{"id":798421,"date":"2022-05-18T12:46:08","date_gmt":"2022-05-18T19:46:08","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/"},"modified":"2022-05-18T12:46:08","modified_gmt":"2022-05-18T12:46:08","slug":"musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/","title":{"rendered":"M\u00fc\u015fteri hizmetleri: \u00dccretsiz K\u0131lavuz ile nedir"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">M\u00fc\u015fteri deneyimi i\u015fletmenizin ba\u015far\u0131s\u0131 i\u00e7in \u00f6nemlidir. M\u00fc\u015fteri hizmetleri hayati \u00f6nem ta\u015f\u0131sa ve bir \u015firketin performans\u0131n\u0131 etkileyebilse de, m\u00fc\u015fteri hizmetleri genellikle daha kal\u0131c\u0131d\u0131r.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0130yi bak\u0131m alan m\u00fc\u015fteriler, \u015firketiniz i\u00e7in marka el\u00e7ileri haline gelir. \u00dcr\u00fcn ve hizmetlerinizi d\u00fczenli olarak sat\u0131n al\u0131rlar, de\u011ferli geri bildirimler sa\u011flarlar ve ini\u015f ve \u00e7\u0131k\u0131\u015flar\u0131n\u0131zda size yard\u0131mc\u0131 olurlar.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00d6ncelikle m\u00fc\u015fteri hizmetlerini ve i\u015f d\u00fcnyas\u0131ndaki \u00f6nemini tan\u0131mlayal\u0131m. Ard\u0131ndan, bu yaz\u0131 boyunca m\u00fc\u015fterilerinizi ola\u011fan\u00fcst\u00fc bak\u0131m d\u00fczeyinizle nas\u0131l etkileyece\u011finizi a\u00e7\u0131klayaca\u011f\u0131z.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">M\u00fc\u015fteri hizmetleri nedir?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">M\u00fc\u015fteri hizmetleri, bireylerin, ekiplerin veya \u015firketlerin m\u00fc\u015fterilerine daha iyi hizmet vermek i\u00e7in g\u00f6sterdikleri \u00e7abad\u0131r. M\u00fc\u015fterilere bir \u015firketle her <a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\">temas noktas\u0131nda<\/a> bilgi, kaynak ve hizmet sunmak i\u00e7in g\u00fc\u00e7l\u00fc bir \u00e7\u00f6z\u00fcmd\u00fcr.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Markalar ve m\u00fc\u015fteriler aras\u0131nda duygusal ili\u015fkiler yaratmaya odakland\u0131\u011f\u0131 i\u00e7in m\u00fc\u015fteri hizmetleri, \u00fcst\u00fcn m\u00fc\u015fteri hizmetlerinin \u00f6tesine ge\u00e7er. Ama\u00e7, ba\u015fkalar\u0131 \u00fczerinde olumlu bir izlenim b\u0131rakmakt\u0131r. Bir \u015firketin m\u00fc\u015fteri temaslar\u0131n\u0131 ele alma \u015fekli, onu rakiplerinden ay\u0131rabilir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">M\u00fc\u015fteri hizmetleri bazen m\u00fc\u015fteri hizmetleri ve m\u00fc\u015fteri <a href=\"https:\/\/www.questionpro.com\/blog\/complete-guide-to-customer-experience\/\">deneyimi<\/a> gibi terimlerle kar\u0131\u015ft\u0131r\u0131lmaktad\u0131r. M\u00fc\u015fteri Hizmetleri ile M\u00fc\u015fteri Hizmetleri aras\u0131ndaki farklar\u0131 tart\u0131\u015fal\u0131m.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">M\u00fc\u015fteri Hizmetleri ve M\u00fc\u015fteri Hizmetleri Aras\u0131ndaki Farklar<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">M\u00fc\u015fteri hizmetleri, m\u00fc\u015fteri hizmetleri i\u00e7in kullan\u0131lan ba\u015fka bir terimdir. Her ikisi de ayn\u0131 \u015feyler de\u011fildir. <a href=\"https:\/\/www.questionpro.com\/blog\/customer-service\/\">M\u00fc\u015fteri hizmetleri<\/a>, m\u00fc\u015fterileri memnun etmenin \u00f6nemli bir bile\u015fenidir. Genellikle teknik veya \u00fcr\u00fcn yard\u0131m\u0131n\u0131n yan\u0131 s\u0131ra m\u00fc\u015fteri soru ve endi\u015felerinin ele al\u0131nmas\u0131n\u0131 da kapsar. M\u00fc\u015fteri hizmetleri ekibi, en iyi m\u00fc\u015fteri hizmetini sunmak i\u00e7in m\u00fc\u015fteri taleplerine h\u0131zl\u0131 yan\u0131t vermelidir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">M\u00fc\u015fteri hizmetleri ve m\u00fc\u015fteri bak\u0131m\u0131 birlikte m\u00fckemmel bir m\u00fc\u015fteri deneyimine katk\u0131da bulunur. Uygulamalar\u0131 biraz farkl\u0131 olsa da her ikisi de gereklidir.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">M\u00fc\u015fteri hizmetleri uzman\u0131n\u0131n nitelikleri<\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Dinliyorum: <\/b><span style=\"font-weight: 400;\">M\u00fc\u015fterilerinizin ne istedi\u011fine dikkat edin. Konu\u015fmay\u0131 iyice ve etkili bir \u015fekilde anlay\u0131n. Asla birinin s\u00f6z\u00fcn\u00fc kesmeyin. Konu\u015fmay\u0131 iyice anlay\u0131n ve istenen \u00e7\u00f6z\u00fcm\u00fc etkili bir \u015fekilde verin.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Duyarl\u0131:  <\/b><span style=\"font-weight: 400;\">M\u00fc\u015fteri sorular\u0131na ve \u015fikayetlerine m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede yan\u0131t verin. Hizmetlerinizi geciktirmek \u015firketinizin itibar\u0131n\u0131 tehlikeye atabilir.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0130leti\u015fim kanal\u0131:<\/b><span style=\"font-weight: 400;\"> M\u00fc\u015fterilerle ileti\u015fim kurmak ve zaman\u0131nda yan\u0131t vermek i\u00e7in birden fazla kanal kullan\u0131n.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u00c7\u00f6z\u00fcm Sa\u011flay\u0131c\u0131:<\/b><span style=\"font-weight: 400;\">  T\u00fcketici \u015fikayetleriyle ilgilenirken her zaman profesyonel bir tav\u0131r sergileyin. K\u00fc\u00e7\u00fck bir teknik sorun olsa bile, bunu tutkuyla a\u00e7\u0131klay\u0131n ve d\u00fczeltin.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Davran\u0131\u015f:<\/b><span style=\"font-weight: 400;\">  Her zaman kibar olun. M\u00fc\u015fterilerle her zaman olumlu, ilgili ve profesyonel bir ili\u015fki s\u00fcrd\u00fcr\u00fcn.  <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Gereksinimleri a\u00e7\u0131klay\u0131n:<\/b><span style=\"font-weight: 400;\">  Sorular\u0131 yan\u0131tlayabilmek i\u00e7in \u00fcr\u00fcnleri anlay\u0131n. A\u00e7\u0131klama, durumun net bir resminin olu\u015fturulmas\u0131na yard\u0131mc\u0131 olur ve bu da daha iyi hizmet sunman\u0131z\u0131 sa\u011flar.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">M\u00fc\u015fteri hizmetlerinin \u00f6nemi<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">M\u00fc\u015fteri hizmetleri bir \u015firketin ba\u015far\u0131s\u0131 i\u00e7in \u00f6nemlidir. M\u00fc\u015fterilerinizi bilgilendirmek, aktif ve memnun tutmak i\u00e7in elinizden gelen her \u015feyi yapt\u0131\u011f\u0131n\u0131zdan emin olun.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">G\u00fcn\u00fcm\u00fczde \u00e7ok say\u0131da rakip var ve m\u00fc\u015fterilerin \u00e7e\u015fitli se\u00e7enekleri var. M\u00fckemmel m\u00fc\u015fteri hizmetleri, m\u00fc\u015fterilere beklentilerini kar\u015f\u0131layacak \u015fekilde zaman\u0131nda ve verimli bir \u015fekilde yard\u0131mc\u0131 olmak anlam\u0131na gelir. M\u00fc\u015fteri hizmetlerinin bir \u015firket i\u00e7in neden bu kadar \u00f6nemli oldu\u011funa bakal\u0131m:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>M\u00fc\u015fteriyi Elde Tutma:<\/b><span style=\"font-weight: 400;\">  Yard\u0131m masan\u0131za zaman ve \u00e7aba harcayarak m\u00fc\u015fterilerinizi elde tutma \u015fans\u0131n\u0131z\u0131 art\u0131rabilirsiniz. \u0130\u015fletmenize geri d\u00f6nen m\u00fc\u015fterilerin harcama yapma olas\u0131l\u0131\u011f\u0131 \u00e7ok daha y\u00fcksektir, bu da \u015firketinizin operasyonel giderlerden tasarruf edebilece\u011fi anlam\u0131na gelir.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Rekabet Avantaj\u0131:<\/b><span style=\"font-weight: 400;\">  M\u00fc\u015fteri hizmetleri kalabal\u0131\u011f\u0131n aras\u0131ndan s\u0131yr\u0131lman\u0131za yard\u0131mc\u0131 olabilir. <a href=\"https:\/\/www.questionpro.com\/blog\/metrics-to-measure-customer-satisfaction\/\">M\u00fc\u015fteri memnuniyeti<\/a> bir \u00f6ncelikse, m\u00fc\u015fteriler \u015firketinizin verdi\u011fi de\u011feri anlayabilmelidir.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Marka \u0130maj\u0131 ve \u0130tibar:<\/b><span style=\"font-weight: 400;\">  \u00dcst\u00fcn firmalar, m\u00fc\u015fteri memnuniyetine ve mutlulu\u011funa de\u011fer veren firmalard\u0131r. M\u00fc\u015fterilere yan\u0131t verme \u015fekliniz ve sorunlar\u0131 ne kadar iyi \u00e7\u00f6zd\u00fc\u011f\u00fcn\u00fcz, \u015firketinizin de\u011ferleri hakk\u0131nda \u00e7ok \u015fey s\u00f6yler.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>D\u00f6n\u00fc\u015f\u00fcm Oran\u0131:  <\/b><span style=\"font-weight: 400;\">K\u00f6t\u00fc m\u00fc\u015fteri hizmetleri, \u015firketiniz i\u00e7in bir d\u00fc\u015f\u00fc\u015f nedeni olabilir. M\u00fc\u015fterilerinize davran\u0131\u015f \u015feklinizin genel d\u00f6n\u00fc\u015f\u00fcm oran\u0131n\u0131z \u00fczerinde etkisi vard\u0131r.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>M\u00fc\u015fteri \u015eikayetleri:<\/b><span style=\"font-weight: 400;\">  Bir m\u00fc\u015fteri hizmetleri uzman\u0131 olarak yapabilece\u011finiz en iyi \u015feylerden biri olumsuz geri bildirimleri veya \u015fikayetleri ele almakt\u0131r. Bu t\u00fcr \u015fikayetlere ve geri bildirimlere etkili bir \u015fekilde yan\u0131t vermek \u015firketinizin ba\u015far\u0131s\u0131 i\u00e7in \u00f6nemlidir.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">M\u00fc\u015fteri hizmetleri zorluklar\u0131<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u0130\u015finizde hangi plan\u0131 izlemeye \u00e7al\u0131\u015f\u0131rsan\u0131z \u00e7al\u0131\u015f\u0131n zorluklar olacakt\u0131r. K\u00f6t\u00fc m\u00fc\u015fteri hizmetleri pahal\u0131d\u0131r ve bu, birisi ula\u015ft\u0131\u011f\u0131nda bilgi kayb\u0131na neden olabilir. \u0130\u015fte en yayg\u0131n m\u00fc\u015fteri hizmetleri zorluklar\u0131ndan baz\u0131lar\u0131:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Bir soruya cevap verememek:<\/b><span style=\"font-weight: 400;\">  M\u00fc\u015fteri sorgular\u0131n\u0131 belirleyin ve sorunla ba\u015fa \u00e7\u0131kmak i\u00e7in bir strateji olu\u015fturun. En \u00f6nemlisi, s\u00f6z\u00fcn\u00fcze sad\u0131k kal\u0131n ve yapaca\u011f\u0131n\u0131z\u0131 s\u00f6yledi\u011finizde takip edin.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>M\u00fc\u015fteri beklentilerini kar\u015f\u0131layamamak:<\/b><span style=\"font-weight: 400;\"> <a href=\"https:\/\/www.questionpro.com\/blog\/top-customer-expectations\/\">M\u00fc\u015fteri beklentilerini<\/a> kar\u015f\u0131lamak i\u00e7in m\u00fc\u015fterilerinizi ve onlar\u0131n ihtiya\u00e7lar\u0131n\u0131 anlaman\u0131z gerekir. Geri bildirimlerini veya de\u011ferlendirmelerini do\u011frudan onlardan almak \u00f6nemlidir. Baz\u0131 de\u011fi\u015fiklikler yap\u0131n ve iyile\u015ftirme i\u00e7in k\u00fc\u00e7\u00fck \u015feylere odaklan\u0131n.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Acil durum \u00e7\u00f6z\u00fcm\u00fc:<\/b><span style=\"font-weight: 400;\">  Ne zaman k\u00f6t\u00fc bir \u015fey olaca\u011f\u0131n\u0131 asla bilemezsiniz. Sonu\u00e7 olarak, yapabilece\u011finiz en ak\u0131ll\u0131ca \u015fey haz\u0131r olmakt\u0131r. Bu konuda bir plan yap\u0131n ve standart bir i\u015fletim prosed\u00fcr\u00fc olu\u015fturun. Temsilcilerin h\u0131zl\u0131 ilgi gerektiren destek taleplerini belirlemelerine ve y\u00fckseltmelerine yard\u0131mc\u0131 olmak i\u00e7in etiketler ve otomasyon olu\u015fturun.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Mutsuz m\u00fc\u015fterileri y\u00f6netmek:<\/b><span style=\"font-weight: 400;\">  Bu, destek ekibinin ya\u015fad\u0131\u011f\u0131 en b\u00fcy\u00fck zorluklardan biridir. \u0130deal \u00e7\u00f6z\u00fcm, hikayenin tamam\u0131n\u0131 dinlemek, onlar\u0131 \u00fczen her neyse bunun i\u00e7in \u00f6z\u00fcr dilemek ve sorunu derhal \u00e7\u00f6zmektir.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Gerekli ara\u00e7lardan yoksun olmak:<\/b><span style=\"font-weight: 400;\">  M\u00fc\u015fterilerinizle uygun bir ileti\u015fim kanal\u0131n\u0131n olmamas\u0131 hayal k\u0131r\u0131kl\u0131\u011f\u0131na neden olur ve destek s\u00fcreci yava\u015flar. Do\u011fru ileti\u015fim kanal\u0131n\u0131 se\u00e7mek \u00f6nemlidir. Canl\u0131 sohbet ve sohbet robotlar\u0131, m\u00fc\u015fteri destek operasyonlar\u0131n\u0131 ve genel deneyimi iyile\u015ftirmeye yard\u0131mc\u0131 olabilir.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">M\u00fc\u015fteri hizmetleri t\u00fcrleri ve bunlar\u0131n nas\u0131l belirlenece\u011fi<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u0130\u015fletmelerin m\u00fc\u015fteri hizmetleri sa\u011flamas\u0131n\u0131n bir\u00e7ok yolu vard\u0131r. Bu, size mevcut \u00e7e\u015fitli se\u00e7enekler ve bunlar\u0131 kurulu\u015funuzda nas\u0131l kullanabilece\u011finiz hakk\u0131nda genel bir bak\u0131\u015f sa\u011flayacakt\u0131r. \u015eimdi her birine bakal\u0131m:<\/span><\/p>\n<ul>\n<li>\n<h3><span style=\"font-weight: 400;\">Telefon tabanl\u0131 m\u00fc\u015fteri hizmetleri<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Bir\u00e7ok i\u015fletme \u00f6ncelikle telefon \u00fczerinden m\u00fc\u015fteri deste\u011fi sa\u011flar. M\u00fc\u015fterilere hizmet vermenin en pop\u00fcler yoludur. Bu, \u00e7evrimi\u00e7i i\u015f yapan herkes i\u00e7in harika \u00e7al\u0131\u015f\u0131yor. M\u00fc\u015fteriler bir yard\u0131m hatt\u0131 numaras\u0131 \u00e7evirir ve bir temsilci telefona cevap verir.<\/span><\/p>\n<ul>\n<li>\n<h3><span style=\"font-weight: 400;\">Mesajla\u015fma<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0130nsanlar mesajla\u015fma uygulamas\u0131 push uyar\u0131lar\u0131n\u0131 a\u00e7\u0131k b\u0131rak\u0131yor. M\u00fc\u015fteriler, di\u011fer \u015feylerin yan\u0131 s\u0131ra sat\u0131n al\u0131mlar, davetler, g\u00fcncellemeler ve incelemeler hakk\u0131nda \u015firketlerle ileti\u015fim kurmak ister. Mesajla\u015fma, m\u00fc\u015fterilerle ba\u011flant\u0131 kurman\u0131n bir ba\u015fka harika yoludur.<\/span><\/p>\n<ul>\n<li>\n<h3><span style=\"font-weight: 400;\">E-posta ile destek<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">E-posta hala bir\u00e7ok m\u00fc\u015fteri deste\u011fini talep etmek ve iletmek i\u00e7in kullan\u0131lmaktad\u0131r. E-posta, insanlar\u0131n m\u00fc\u015fteri hizmetleri temsilcileriyle ileti\u015fim kurmas\u0131n\u0131n en pop\u00fcler ikinci yoludur. E-posta, karma\u015f\u0131k endi\u015feleri iletmek i\u00e7in harika bir yoldur. \u0130nsanlar y\u00fcz y\u00fcze etkile\u015fime girmek zorunda kalmadan e-posta yoluyla ileti\u015fim kurabilir.<\/span><\/p>\n<ul>\n<li>\n<h3><span style=\"font-weight: 400;\">Self servis<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Art\u0131k bir\u00e7ok m\u00fc\u015fteri, herhangi biriyle etkile\u015fime girmek zorunda kalmadan ihtiya\u00e7 duyduklar\u0131 bilgileri almak i\u00e7in self-servis se\u00e7eneklerini kullan\u0131yor. \u0130\u015fletmeler kaynak b\u00f6l\u00fcmleri olu\u015fturarak \u00fcr\u00fcn ve hizmetlerinin nas\u0131l kullan\u0131laca\u011f\u0131n\u0131 a\u00e7\u0131klar. Bu sayede m\u00fc\u015fteriler ihtiya\u00e7 duyduklar\u0131 her an hizmet alabilmektedir.<\/span><\/p>\n<ul>\n<li>\n<h3><span style=\"font-weight: 400;\">Canl\u0131 sohbet deste\u011fi<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Canl\u0131 sohbet, m\u00fc\u015fteri sorunlar\u0131n\u0131 h\u0131zl\u0131 bir \u015fekilde \u00e7\u00f6zmenin harika bir yoludur. Canl\u0131 sohbetin en b\u00fcy\u00fck faydas\u0131 an\u0131nda etki g\u00f6stermesidir. An\u0131nda destek sa\u011flamak i\u00e7in \u015firket web sitelerine canl\u0131 sohbet widget&#8217;lar\u0131 y\u00fcklenebilir. M\u00fc\u015fteri hizmetleri temsilcinizle hemen bir g\u00f6r\u00fc\u015fmeye ba\u015flaman\u0131z\u0131 sa\u011flar.<\/span><\/p>\n<ul>\n<li>\n<h3><span style=\"font-weight: 400;\">Sosyal a\u011f deste\u011fi<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">M\u00fc\u015fterilerle ileti\u015fim kurmak i\u00e7in bir ba\u015fka se\u00e7enek de sosyal a\u011flard\u0131r. M\u00fc\u015fteriler sosyal medya \u00fczerinden sorular\u0131na h\u0131zl\u0131 ve basit yan\u0131tlar alabilirler. Sorumlu bir ki\u015fi veya \u00f6zel bir ekip t\u00fcm sosyal a\u011f sorgular\u0131n\u0131 ele alabilir.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">M\u00fc\u015fterilere ola\u011fan\u00fcst\u00fc bak\u0131m sa\u011flay\u0131n<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">G\u00fcn\u00fcm\u00fczde, m\u00fc\u015fteri bu kadar \u00e7ok kontrole sahip. Sonu\u00e7 olarak, ba\u015far\u0131ya ula\u015fmalar\u0131 i\u00e7in onlara yard\u0131mc\u0131 olmak m\u00fc\u015fteri hizmetleri temsilcilerine d\u00fc\u015fmektedir. M\u00fc\u015fteri hizmetleri al\u00e7akg\u00f6n\u00fcll\u00fc olmaktan \u00e7ok daha fazlas\u0131d\u0131r; bir kurulu\u015fu \u00f6nemli \u00f6l\u00e7\u00fcde etkileyecek temel bir par\u00e7ad\u0131r. Bir\u00e7ok \u015firket k\u00f6t\u00fc m\u00fc\u015fteri deste\u011fi nedeniyle ba\u015far\u0131s\u0131z oldu.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Uygulamas\u0131 basittir ve \u015firketinizi talepkar bir konumda tutacak kaliteli hizmet sunar.  <\/span><span style=\"font-weight: 400;\">Bu nedenle, i\u015fletmenizin m\u00fc\u015fteri hizmetlerini iyile\u015ftirmek i\u00e7in, \u00fcr\u00fcnlerinize veya hizmetlerinize g\u00f6re uygun m\u00fc\u015fteri hizmetleri t\u00fcrlerini uygulamaya ba\u015flay\u0131n.<\/span><\/p>\n<div class=\"large-12 columns ta-center\" style=\"text-align: center;\"><a class=\"btn btn-gstart\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do\">\u00dcCRETSIZ HESAP OLU\u015eTURUN<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>M\u00fc\u015fteri deneyimi i\u015fletmenizin ba\u015far\u0131s\u0131 i\u00e7in \u00f6nemlidir. M\u00fc\u015fteri hizmetleri hayati \u00f6nem ta\u015f\u0131sa ve bir \u015firketin performans\u0131n\u0131 etkileyebilse de, m\u00fc\u015fteri hizmetleri genellikle [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":710607,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1192,1187],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M\u00fc\u015fteri hizmetleri: \u00dccretsiz K\u0131lavuz ile nedir | QuestionPro<\/title>\n<meta name=\"description\" content=\"M\u00fc\u015fteri hizmetleri, bireylerin, ekiplerin veya \u015firketlerin m\u00fc\u015fterilerine daha iyi hizmet vermek i\u00e7in g\u00f6sterdikleri \u00e7abad\u0131r. Bu konuda daha fazla bilgi edinelim.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00fc\u015fteri hizmetleri: \u00dccretsiz K\u0131lavuz ile nedir | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"M\u00fc\u015fteri hizmetleri, bireylerin, ekiplerin veya \u015firketlerin m\u00fc\u015fterilerine daha iyi hizmet vermek i\u00e7in g\u00f6sterdikleri \u00e7abad\u0131r. Bu konuda daha fazla bilgi edinelim.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2022-05-18T19:46:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-05-18T12:46:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/05\/customer-care.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"992\" \/>\n\t<meta property=\"og:image:height\" content=\"594\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Fabyio Villegas\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"Yazan:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Fabyio Villegas\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/\"},\"author\":{\"name\":\"Fabyio Villegas\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/4f0c1596eb1a64b215717f16e263068d\"},\"headline\":\"M\u00fc\u015fteri hizmetleri: \u00dccretsiz K\u0131lavuz ile nedir\",\"datePublished\":\"2022-05-18T19:46:08+00:00\",\"dateModified\":\"2022-05-18T12:46:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/\"},\"wordCount\":1602,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#organization\"},\"articleSection\":[\"CX\",\"M\u00fc\u015fteri Deneyimi\"],\"inLanguage\":\"tr\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/\",\"name\":\"M\u00fc\u015fteri hizmetleri: \u00dccretsiz K\u0131lavuz ile nedir | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#website\"},\"datePublished\":\"2022-05-18T19:46:08+00:00\",\"dateModified\":\"2022-05-18T12:46:08+00:00\",\"description\":\"M\u00fc\u015fteri hizmetleri, bireylerin, ekiplerin veya \u015firketlerin m\u00fc\u015fterilerine daha iyi hizmet vermek i\u00e7in g\u00f6sterdikleri \u00e7abad\u0131r. Bu konuda daha fazla bilgi edinelim.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/#breadcrumb\"},\"inLanguage\":\"tr\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Ev\",\"item\":\"https:\/\/www.questionpro.com\/blog\/tr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Uncategorized @tr\",\"item\":\"https:\/\/www.questionpro.com\/blog\/tr\/category\/uncategorized-tr\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"M\u00fc\u015fteri hizmetleri: \u00dccretsiz K\u0131lavuz ile nedir\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#website\",\"url\":\"https:\/\/www.questionpro.com\/blog\/tr\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.questionpro.com\/blog\/tr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"tr\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/www.questionpro.com\/blog\/tr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"tr\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/4f0c1596eb1a64b215717f16e263068d\",\"name\":\"Fabyio Villegas\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"tr\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c1eda364265c66792ad93d208502b662?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c1eda364265c66792ad93d208502b662?s=96&d=mm&r=g\",\"caption\":\"Fabyio Villegas\"},\"description\":\"Copywriter and SEO Specialist. With over 11 years of experience in Digital Marketing and Educational Content Curation.\",\"url\":\"https:\/\/www.questionpro.com\/blog\/tr\/author\/fabiola\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"M\u00fc\u015fteri hizmetleri: \u00dccretsiz K\u0131lavuz ile nedir | QuestionPro","description":"M\u00fc\u015fteri hizmetleri, bireylerin, ekiplerin veya \u015firketlerin m\u00fc\u015fterilerine daha iyi hizmet vermek i\u00e7in g\u00f6sterdikleri \u00e7abad\u0131r. Bu konuda daha fazla bilgi edinelim.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/","og_locale":"tr_TR","og_type":"article","og_title":"M\u00fc\u015fteri hizmetleri: \u00dccretsiz K\u0131lavuz ile nedir | QuestionPro","og_description":"M\u00fc\u015fteri hizmetleri, bireylerin, ekiplerin veya \u015firketlerin m\u00fc\u015fterilerine daha iyi hizmet vermek i\u00e7in g\u00f6sterdikleri \u00e7abad\u0131r. Bu konuda daha fazla bilgi edinelim.","og_url":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2022-05-18T19:46:08+00:00","article_modified_time":"2022-05-18T12:46:08+00:00","og_image":[{"width":992,"height":594,"url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/05\/customer-care.jpg","type":"image\/jpeg"}],"author":"Fabyio Villegas","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"Yazan:":"Fabyio Villegas","Tahmini okuma s\u00fcresi":"8 dakika"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/#article","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/"},"author":{"name":"Fabyio Villegas","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/4f0c1596eb1a64b215717f16e263068d"},"headline":"M\u00fc\u015fteri hizmetleri: \u00dccretsiz K\u0131lavuz ile nedir","datePublished":"2022-05-18T19:46:08+00:00","dateModified":"2022-05-18T12:46:08+00:00","mainEntityOfPage":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/"},"wordCount":1602,"publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/#organization"},"articleSection":["CX","M\u00fc\u015fteri Deneyimi"],"inLanguage":"tr"},{"@type":"WebPage","@id":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/","url":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/","name":"M\u00fc\u015fteri hizmetleri: \u00dccretsiz K\u0131lavuz ile nedir | QuestionPro","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/#website"},"datePublished":"2022-05-18T19:46:08+00:00","dateModified":"2022-05-18T12:46:08+00:00","description":"M\u00fc\u015fteri hizmetleri, bireylerin, ekiplerin veya \u015firketlerin m\u00fc\u015fterilerine daha iyi hizmet vermek i\u00e7in g\u00f6sterdikleri \u00e7abad\u0131r. Bu konuda daha fazla bilgi edinelim.","breadcrumb":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/#breadcrumb"},"inLanguage":"tr","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-hizmetleri-ucretsiz-kilavuz-ile-nedir\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Ev","item":"https:\/\/www.questionpro.com\/blog\/tr\/"},{"@type":"ListItem","position":2,"name":"Uncategorized @tr","item":"https:\/\/www.questionpro.com\/blog\/tr\/category\/uncategorized-tr\/"},{"@type":"ListItem","position":3,"name":"M\u00fc\u015fteri hizmetleri: \u00dccretsiz K\u0131lavuz ile nedir"}]},{"@type":"WebSite","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#website","url":"https:\/\/www.questionpro.com\/blog\/tr\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.questionpro.com\/blog\/tr\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"tr"},{"@type":"Organization","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#organization","name":"QuestionPro","url":"https:\/\/www.questionpro.com\/blog\/tr\/","logo":{"@type":"ImageObject","inLanguage":"tr","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/logo\/image\/","url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/4f0c1596eb1a64b215717f16e263068d","name":"Fabyio Villegas","image":{"@type":"ImageObject","inLanguage":"tr","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c1eda364265c66792ad93d208502b662?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c1eda364265c66792ad93d208502b662?s=96&d=mm&r=g","caption":"Fabyio Villegas"},"description":"Copywriter and SEO Specialist. With over 11 years of experience in Digital Marketing and Educational Content Curation.","url":"https:\/\/www.questionpro.com\/blog\/tr\/author\/fabiola\/"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/05\/customer-care.jpg","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/05\/customer-care.jpg","author_info":{"display_name":"Fabyio Villegas","author_link":"https:\/\/www.questionpro.com\/blog\/tr\/author\/fabiola\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/posts\/798421"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/users\/49"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/comments?post=798421"}],"version-history":[{"count":0,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/posts\/798421\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/media\/710607"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/media?parent=798421"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/categories?post=798421"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/tags?post=798421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}