{"id":800580,"date":"2019-02-03T21:31:13","date_gmt":"2019-02-04T04:31:13","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/enps-i%cc%87ci%cc%87n-kultur-olcutleri%cc%87\/"},"modified":"2019-02-03T21:31:13","modified_gmt":"2019-02-03T21:31:13","slug":"enps-i%cc%87ci%cc%87n-kultur-olcutleri%cc%87","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/tr\/enps-i%cc%87ci%cc%87n-kultur-olcutleri%cc%87\/","title":{"rendered":"700.000 K\u00fclt\u00fcr Kar\u015f\u0131la\u015ft\u0131rmas\u0131: Bug\u00fcn \u0130\u015fyerlerinde eNPS&#8217;i Ne Y\u00f6nlendiriyor?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">D\u00fcnyan\u0131n d\u00f6rt bir yan\u0131ndaki \u00e7al\u0131\u015fanlardan 4 y\u0131ld\u0131r <a href=\"https:\/\/www.questionpro.com\/workforce\/\">i\u015fyeri k\u00fclt\u00fcr\u00fcn\u00fc<\/a> nas\u0131l deneyimledikleri hakk\u0131nda veri topluyoruz. Bu s\u00fcre zarf\u0131nda, k\u00fclt\u00fcrlerindeki hangi davran\u0131\u015flar\u0131n i\u015fg\u00fcc\u00fc ba\u015far\u0131s\u0131n\u0131 art\u0131rd\u0131\u011f\u0131n\u0131 ve hangilerinin onlar\u0131 daha fazla ba\u015far\u0131dan al\u0131koydu\u011funu anlamak i\u00e7in daha derin bir dal\u0131\u015f yapmak \u00fczere 20 kadar az \u00e7al\u0131\u015fan\u0131 ve 60 bin kadar \u00e7al\u0131\u015fan\u0131 olan kurulu\u015flarla \u00e7al\u0131\u015ft\u0131k. Ve sonu\u00e7lar bizim i\u00e7in giderek daha ilgin\u00e7 hale geliyor. Kapsaml\u0131 veri taban\u0131m\u0131zdan (\u015fu anda 700.000&#8217;den fazla k\u0131yaslama) elde edebilece\u011fimiz bulgular\u0131n bir hazinesi olsa da, \u00f6ne \u00e7\u0131kan birka\u00e7 tanesine i\u015faret etmek i\u00e7in tek sayfal\u0131k bir infografik haz\u0131rlad\u0131k.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-67247 size-medium\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/02\/infographic-preview-culture-benchmark-233x300.jpg\" alt=\"g\u00f6r\u00fcnt\u00fc\" width=\"233\" height=\"300\"><\/p>\n<p class=\"text-center mt20\"><a class=\"btn blogcta\" href=\"https:\/\/www.questionpro.com\/userimages\/site_media\/QP%20WXO%20Culture%20Benchmarks_Jan%202019.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">\u0130nfografi\u011fi Buradan \u0130ndirin<\/a><\/p>\n<p><b>1. Ortalama kurulu\u015flar\u0131n \u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS) 14&#8217;t\u00fcr<\/b><span style=\"font-weight: 400;\">. Ortalama olarak, \u00e7al\u0131\u015fanlardan bir soruya 1 ila 10 aras\u0131nda bir \u00f6l\u00e7ekte cevap vermeleri istendi\u011finde &#8211; &#8220;\u0130yi bir arkada\u015f\u0131n\u0131z\u0131 bu kurulu\u015fa i\u015f i\u00e7in tavsiye etme olas\u0131l\u0131\u011f\u0131n\u0131z nedir?&#8221; &#8211; 42&#8217;si 9 veya 10 ile cevap veriyor. 28&#8217;i ise 6 veya alt\u0131nda bir puanla cevap veriyor. <a href=\"https:\/\/www.questionpro.com\/blog\/employee-net-promoter-score-enps\/\">\u00c7al\u0131\u015fan Net Tavsiye Skoru<\/a> (eNPS), \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131, kalma niyetini ve iste\u011fe ba\u011fl\u0131 \u00e7aba g\u00f6sterme iste\u011fini \u00f6l\u00e7mek i\u00e7in harika bir vekildir. Bulgular\u0131m\u0131z, <a href=\"https:\/\/www.aon.com\/2018-global-employee-engagement-trends\/index.html\">AON&#8217;un k\u00fcresel \u00c7al\u0131\u015fan Ba\u011fl\u0131l\u0131\u011f\u0131 Anketlerinde<\/a> elde etti\u011fi bulgularla tutars\u0131z de\u011fildir &#8211; \u00e7al\u0131\u015fanlar\u0131n yakla\u015f\u0131k %30&#8217;u <a href=\"https:\/\/www.aon.com\/2018-global-employee-engagement-trends\/index.html\">ba\u011fl\u0131l\u0131k<\/a> g\u00f6stermemektedir. YAN NOT: Bu \u00f6nemli bir soruyu akla getiriyor. Bu <a href=\"https:\/\/www.questionpro.com\/blog\/employee-net-promoter-score-enps\/#Employee_Net_Promoter_Score_(eNPS)_Survey_Question\">tek sorunun<\/a> (eNPS) cevab\u0131ndan hemen hemen ayn\u0131 sonu\u00e7lar\u0131 \u00e7\u0131karabilecekken neden \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131 50 soruluk bir \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131 anketine tabi tutas\u0131n\u0131z ki?<\/span><\/p>\n<p><b>2. G\u00fcn\u00fcm\u00fczde i\u015fyeri k\u00fclt\u00fcrlerinde en \u00e7ok g\u00f6r\u00fclen davran\u0131\u015flara dayanarak<\/b><span style=\"font-weight: 400;\">&#8230;<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">G\u00fcn\u00fcm\u00fczde kurulu\u015flar genellikle temel bir destek ve i\u015fbirli\u011fi ruhu sa\u011flamaktad\u0131r.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u015eirketler giderek daha anlaml\u0131 i\u015fler sunmakta ve \u00e7al\u0131\u015fanlar\u0131 i\u00e7in bir ama\u00e7 duygusunu te\u015fvik etmektedir.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Kurulu\u015flar\u0131n son zamanlarda daha kapsay\u0131c\u0131 bir i\u015fyeri olu\u015fturmak i\u00e7in yapt\u0131klar\u0131 yat\u0131r\u0131mlar kar\u015f\u0131l\u0131\u011f\u0131n\u0131 veriyor.<\/span><b><\/b><\/li>\n<\/ul>\n<p><b>3. G\u00fcn\u00fcm\u00fcz i\u015fyeri k\u00fclt\u00fcrlerinde en az g\u00f6r\u00fclen davran\u0131\u015flara dayanarak&#8230;<\/b><\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">G\u00fcn\u00fcm\u00fczde kurulu\u015flar genellikle i\u015f ak\u0131\u015f\u0131 (basitlik, kolayl\u0131k, h\u0131z, verimlilik) ile m\u00fccadele etmektedir.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Bilgi ve enformasyonun s\u0131n\u0131rlar \u00f6tesine (departmanlar, segmentler, birimler, vb.) aktar\u0131m\u0131 \u00e7o\u011fu ki\u015fi i\u00e7in hala hantald\u0131r.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u015eirketler hala soruna en yak\u0131n ki\u015filerin sorunu \u00e7\u00f6zmesine izin vermekte zorlan\u0131yor.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">&#8220;\u00c7al\u0131\u015fan \u00f6ncelikli&#8221; bir paradigman\u0131n aksine &#8220;m\u00fc\u015fteri \u00f6ncelikli&#8221; bir paradigma i\u00e7inde ya\u015f\u0131yoruz.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><b>4. \u0130\u015fletmenizde daha y\u00fcksek eNPS puanlar\u0131 elde etmek istiyorsan\u0131z, \u015funu yap\u0131n<\/b><span style=\"font-weight: 400;\">: \u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131n bireysel ve benzersiz ihtiya\u00e7lar\u0131n\u0131 anlamak ve bunlara yan\u0131t vermek i\u00e7in zaman ay\u0131r\u0131n. \u00d6zelle\u015ftirilmi\u015f bir \u00e7a\u011fda ya\u015f\u0131yoruz. G\u00fcn\u00fcm\u00fczde t\u00fcketici \u00fcr\u00fcnlerinden \u00fcst d\u00fczey hizmetlere kadar \u00e7ok ki\u015fisel ilgi alanlar\u0131na, ihtiya\u00e7lara, isteklere vb. hitap edecek \u015fekilde \u00f6zelle\u015ftirilemeyen \u00e7ok az \u015fey vard\u0131r. Bunu neden \u00e7al\u0131\u015fanlar\u0131m\u0131z i\u00e7in yapm\u0131yoruz? Herkese uyan tek tip \u00e7\u00f6z\u00fcmlerle anlaml\u0131 <a href=\"https:\/\/www.questionpro.com\/blog\/employee-experience\/\">\u00e7al\u0131\u015fan deneyimleri<\/a> yaratabilece\u011fimizi d\u00fc\u015f\u00fcnmeyi b\u0131rakal\u0131m. Bu deneyimi ki\u015fiselle\u015ftirmeyi \u00f6\u011frenmeliyiz! Verilerimiz bize en \u00e7ok bunun \u00f6nemli oldu\u011funu s\u00f6yl\u00fcyor&#8230;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dedi\u011fim gibi, bunun geldi\u011fi yerde \u00e7ok daha fazlas\u0131 var. Bilgi grafi\u011fini indirin, ekibinizle payla\u015f\u0131n. K\u00fclt\u00fcr\u00fcn\u00fcz\u00fcn bu \u00f6l\u00e7\u00fctlerle nas\u0131l e\u015fle\u015fti\u011fini g\u00f6rmek, farkl\u0131 ve benzersiz kurulu\u015funuzda eNPS&#8217;yi neyin y\u00f6nlendirdi\u011fini ke\u015ffetmek ve \u00e7al\u0131\u015fan deneyiminizi y\u00f6netme konusunda nas\u0131l bilin\u00e7li olaca\u011f\u0131n\u0131z\u0131 \u00f6\u011frenmek istiyorsan\u0131z, bize bildirin.  <a href=\"https:\/\/www.questionpro.com\/workforce\/book-a-demo\/\">Ba\u011flant\u0131 kurmay\u0131 \u00e7ok isteriz!<\/a><\/span><\/p>\n<p>QuestionPro <em>Workforce<\/em> platformunu kullanarak \u00e7al\u0131\u015fan deneyimi (EX) ve \u00e7al\u0131\u015fma k\u00fclt\u00fcr\u00fc anketleri ger\u00e7ekle\u015ftirin. \u0130\u015f g\u00fcc\u00fc verilerini toplay\u0131n, analiz edin, yeni ve geli\u015fmi\u015f personel kararlar\u0131 almak i\u00e7in kullan\u0131n.<\/p>\n<p style=\"text-align: center;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?mode=workforce&amp;classID=1024&amp;sourceRef=blog-workforce\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u00dccretsiz bir hesap olu\u015fturun<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00fcnyan\u0131n d\u00f6rt bir yan\u0131ndaki \u00e7al\u0131\u015fanlardan 4 y\u0131ld\u0131r i\u015fyeri k\u00fclt\u00fcr\u00fcn\u00fc nas\u0131l deneyimledikleri hakk\u0131nda veri topluyoruz. Bu s\u00fcre zarf\u0131nda, k\u00fclt\u00fcrlerindeki hangi davran\u0131\u015flar\u0131n [&hellip;]<\/p>\n","protected":false},"author":114,"featured_media":632298,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1162],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>700.000 K\u00fclt\u00fcr Kar\u015f\u0131la\u015ft\u0131rmas\u0131: Bug\u00fcn \u0130\u015fyerlerinde eNPS&#039;i Ne Y\u00f6nlendiriyor? | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u00c7al\u0131\u015fan Net Tavsiye Skoru, i\u015fyerindeki \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 \u00f6l\u00e7er. 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QuestionPro&#039;da eNPS i\u00e7in k\u00fclt\u00fcr belirte\u00e7leri kullan\u0131yoruz. Bu blogda, g\u00fcn\u00fcm\u00fczde kurulu\u015flarda eNPS&#039;i neyin y\u00f6nlendirdi\u011fini okuyacaks\u0131n\u0131z.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/tr\/enps-i%cc%87ci%cc%87n-kultur-olcutleri%cc%87\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2019-02-04T04:31:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-02-03T21:31:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/02\/Culture-Benchmark_1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"992\" \/>\n\t<meta property=\"og:image:height\" content=\"594\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Charlie Judy\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"Yazan:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Charlie Judy\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/enps-i%cc%87ci%cc%87n-kultur-olcutleri%cc%87\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/enps-i%cc%87ci%cc%87n-kultur-olcutleri%cc%87\/\"},\"author\":{\"name\":\"Charlie Judy\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/3dddad9231f9a5702ed322b9118fa684\"},\"headline\":\"700.000 K\u00fclt\u00fcr Kar\u015f\u0131la\u015ft\u0131rmas\u0131: Bug\u00fcn \u0130\u015fyerlerinde eNPS&#8217;i Ne Y\u00f6nlendiriyor?\",\"datePublished\":\"2019-02-04T04:31:13+00:00\",\"dateModified\":\"2019-02-03T21:31:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/enps-i%cc%87ci%cc%87n-kultur-olcutleri%cc%87\/\"},\"wordCount\":713,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#organization\"},\"articleSection\":[\"\u0130\u015f G\u00fcc\u00fc\"],\"inLanguage\":\"tr\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/enps-i%cc%87ci%cc%87n-kultur-olcutleri%cc%87\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/tr\/enps-i%cc%87ci%cc%87n-kultur-olcutleri%cc%87\/\",\"name\":\"700.000 K\u00fclt\u00fcr Kar\u015f\u0131la\u015ft\u0131rmas\u0131: Bug\u00fcn \u0130\u015fyerlerinde eNPS'i Ne Y\u00f6nlendiriyor? | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#website\"},\"datePublished\":\"2019-02-04T04:31:13+00:00\",\"dateModified\":\"2019-02-03T21:31:13+00:00\",\"description\":\"\u00c7al\u0131\u015fan Net Tavsiye Skoru, i\u015fyerindeki \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 \u00f6l\u00e7er. 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