{"id":803066,"date":"2021-06-30T05:19:59","date_gmt":"2021-06-30T05:19:59","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/musteri-deneyimine-odaklanan-bir-urun-nasil-olusturulur\/"},"modified":"2021-06-30T05:19:59","modified_gmt":"2021-06-30T05:19:59","slug":"musteri-deneyimine-odaklanan-bir-urun-nasil-olusturulur","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/tr\/musteri-deneyimine-odaklanan-bir-urun-nasil-olusturulur\/","title":{"rendered":"M\u00fc\u015fteri deneyimine odaklanan bir \u00fcr\u00fcn nas\u0131l olu\u015fturulur?"},"content":{"rendered":"

Son birka\u00e7 y\u0131ld\u0131r SaaS’ta odak noktas\u0131 modernize edilmi\u015f yeni bir d\u00fc\u015f\u00fcnce dalgas\u0131 var: M\u00fc\u015fteri Deneyimi. <\/span><\/p>\n

Bu g\u00f6receli bir moda s\u00f6zc\u00fck haline geldi ve sekt\u00f6r art\u0131k en iyi \u00fcr\u00fcne sahip olmak i\u00e7in m\u00fc\u015fteri deneyimini iyile\u015ftirme davulunu \u00e7al\u0131yor. <\/span><\/p>\n

As\u0131l soru \u015fu: M\u00fc\u015fteri deneyimine odaklanarak en uygun \u00fcr\u00fcn\u00fc nas\u0131l olu\u015fturursunuz? <\/span><\/p>\n

\u0130\u015fte burada \u00dcr\u00fcn Yol Haritas\u0131<\/a> devreye girer.<\/span><\/p>\n

M\u00fc\u015fteri deneyimini en \u00fcst d\u00fczeye \u00e7\u0131karmak i\u00e7in bir \u00fcr\u00fcn yol haritas\u0131n\u0131n de\u011feri<\/b><\/h2>\n

Bir \u00fcr\u00fcn geli\u015ftirirken, \u00f6zellikle de m\u00fc\u015fteri deneyimine y\u00f6nelik bir \u00fcr\u00fcn geli\u015ftirirken, kararlar ve n\u00fcanslar aras\u0131nda kaybolmak ve bunalmak \u00e7ok kolayd\u0131r.<\/span><\/p>\n

Chisel, \u00dcr\u00fcn Yol Haritas\u0131n\u0131, temel \u00f6zellikleri ve hedefleri temiz, kolay sindirilebilir bir formatta planlaman\u0131n ve hizalaman\u0131n ve ayn\u0131 zamanda m\u00fc\u015fteri geri bildirimlerini dikkate alman\u0131n bir yolu olarak g\u00f6r\u00fcyor.<\/span><\/p>\n

HAKKINDA B\u0130LG\u0130 ED\u0130N\u0130N:<\/strong> Etkili M\u00fc\u015fteri Ba\u015far\u0131 Plan\u0131<\/a><\/p>\n

Kavramlar\u0131n ve eylem maddelerinin elektronik tablolarda ve karalama ka\u011f\u0131tlar\u0131nda birbirinden kopuk bir \u015fekilde var olmas\u0131 yerine, bir \u00dcr\u00fcn Yol Haritas\u0131, nihai hedef(ler)iniz ne olursa olsun, \u00f6l\u00e7\u00fclebilir s\u00fcrelerle ortaya konan eyleme ge\u00e7irilebilir ad\u0131mlara sahiptir. <\/span><\/p>\n

Bir \u00fcr\u00fcn yol haritas\u0131n\u0131n gerekli bile\u015fenleri<\/h3>\n

\u0130yi bir \u00dcr\u00fcn Yol Haritas\u0131n\u0131n, bir \u00fcr\u00fcn\u00fcn m\u00fc\u015fteri i\u00e7in sahip oldu\u011fu de\u011feri iletmek i\u00e7in belirli bile\u015fenlere sahip olmas\u0131 gerekir. <\/span><\/p>\n

Elbette her yol haritas\u0131 ayn\u0131 \u015fekilde olu\u015fturulmaz, bu nedenle yol haritan\u0131z\u0131 olu\u015ftururken bunun s\u00fcrekli devam eden bir \u00e7al\u0131\u015fma oldu\u011funu ve Roma’n\u0131n bir g\u00fcnde in\u015fa edilmedi\u011fini akl\u0131n\u0131zda bulundurun. <\/span><\/p>\n

Zaman \u00e7izelgesi: <\/i><\/h4>\n

Her iyi yol haritas\u0131n\u0131n ge\u00e7ici bir zaman \u00e7izelgesine sahip olmas\u0131 gerekir. Tarihleri atarken, ama\u00e7lad\u0131\u011f\u0131n\u0131z \u00f6zelli\u011fin \u00f6nemine g\u00f6re d\u00fczenleyin.<\/span><\/p>\n

\u00d6zellikler: <\/i><\/h4>\n

\u00d6zellikler, \u00fcr\u00fcn\u00fcn\u00fcz\u00fcn<\/a> belirli bir zaman diliminde ba\u015far\u0131l\u0131 olmas\u0131 i\u00e7in zorunlu oldu\u011funu d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fcn\u00fcz daha k\u00fc\u00e7\u00fck par\u00e7alar\u0131d\u0131r<\/a>. Ne kadar ayr\u0131nt\u0131l\u0131 veya basit olmalar\u0131 gerekti\u011fine siz karar verin. <\/span><\/p>\n

Yayg\u0131n bir uygulama, \u00fcst d\u00fczey bir \u00f6zellik olu\u015fturmak ve ard\u0131ndan bu \u00f6zelli\u011fin \u00e7al\u0131\u015fmas\u0131 i\u00e7in gereken di\u011fer ayr\u0131nt\u0131l\u0131 \u00f6zellikleri belirtmektir. Daha basit bir ifadeyle, segmentleri \u00f6zel olarak tan\u0131mlamak i\u00e7in grup ve alt grup kavramlar\u0131n\u0131 d\u00fc\u015f\u00fcn\u00fcn. <\/span><\/p>\n

\u00d6nceliklendirme:<\/i><\/h4>\n

Geli\u015ftirmek istedi\u011finiz \u00f6zelliklerin bir zaman \u00e7izelgesine sahip oldu\u011funuzda, \u015fimdi hangi \u00f6zelliklere odaklanaca\u011f\u0131n\u0131za \u00f6ncelik verme zaman\u0131. <\/span><\/p>\n

Bu, fikri hayata ge\u00e7irmek i\u00e7in potansiyel bir ekip kurman\u0131z\u0131 gerektirir ve bu da nihai olarak ekibin uyumlu hale getirilmesi gereklili\u011fine yol a\u00e7ar.<\/span><\/p>\n

Ekip uyumu, bir araya getirdi\u011finiz ekibin t\u00fcm \u00fcyelerinin g\u00f6r\u00fc\u015flerini dengelerken<\/a> ayn\u0131 zamanda m\u00fc\u015fterilerinizin hangi \u00f6zelliklere de\u011fer verdi\u011fini de dikkate almaktan ge\u00e7er. <\/span><\/p>\n

M\u00fc\u015fteri De\u011feri<\/i>:<\/span><\/h4>\n

Bir \u00fcr\u00fcn, ne kadar spesifik ya da spesifik olmayan bir kitleye hitap etmedi\u011fi s\u00fcrece i\u015fe yaramaz. <\/span><\/p>\n

Bu nedenle, “ideal” m\u00fc\u015fterinizi ara\u015ft\u0131rmak her zaman zorunludur; b\u00f6ylece art\u0131k ete kemi\u011fe b\u00fcr\u00fcnm\u00fc\u015f fikrinizde geni\u015fletti\u011finiz \u00f6zelli\u011fin hedefledi\u011finiz kullan\u0131c\u0131ya uygun oldu\u011fundan emin olabilirsiniz. <\/span><\/p>\n

Hedefler: <\/i><\/h4>\n

Basit\u00e7e s\u00f6ylemek gerekirse, hedefler hedeftir. Hedef, bir fikri uygulanabilir k\u0131lmak i\u00e7in belirli y\u00f6nlerine odaklanman\u0131z\u0131n nedenidir. <\/span><\/p>\n

Vizyon: <\/i><\/h4>\n

Vizyon, yol haritan\u0131z\u0131n Kutup Y\u0131ld\u0131z\u0131 olarak d\u00fc\u015f\u00fcn\u00fclebilir. <\/span><\/p>\n

Vizyon, fikrinizi son a\u015famaya getirdi\u011finizde yarat\u0131laca\u011f\u0131n\u0131 d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fcn\u00fcz somut veya soyut de\u011ferin ne oldu\u011funa ba\u011fl\u0131d\u0131r. <\/span><\/p>\n

Gelir:<\/em><\/h4>\n

Bunu yapman\u0131z\u0131n tek nedeni, bilgilerinizi d\u00fczenlemek ve m\u00fc\u015fteri deneyimini en \u00fcst d\u00fczeye \u00e7\u0131karmak i\u00e7in eyleme ge\u00e7irilebilir bir plan olu\u015fturmakt\u0131r; bunun amac\u0131 da gelir elde etmektir. <\/span><\/p>\n

Unutmay\u0131n, bu fikri birine sunman\u0131z gerekecek ve sundu\u011funuz ki\u015fi her zaman “bu bana nas\u0131l para kazand\u0131racak?” sorusunun bir varyasyonunu soracakt\u0131r.<\/span><\/p>\n

Bu y\u00fczden haz\u0131rl\u0131kl\u0131 olun ve \u00fcr\u00fcn\u00fcn\u00fcz\u00fcn neden ve nas\u0131l daha fazla para getirece\u011fini bilin. <\/span><\/p>\n

\u00dcr\u00fcn yol haritas\u0131n\u0131n y\u00f6netilmesi<\/h2>\n

\u00dcr\u00fcn Yol Haritas\u0131n\u0131 y\u00f6neten ki\u015fi i\u00e7in kullan\u0131lan terim \u00dcr\u00fcn Y\u00f6neticisidir. <\/span><\/p>\n

\u00dcr\u00fcn M\u00fcd\u00fcr\u00fc olarak vizyonu belirlemeli ve \u00fcr\u00fcn\u00fc hayata ge\u00e7irme stratejisini tan\u0131mlamal\u0131s\u0131n\u0131z. <\/span><\/p>\n

F\u0131rsatlar\u0131 belirleme ve de\u011ferlendirme<\/i><\/h3>\n

E\u011fer bunu okuyorsan\u0131z, muhtemelen bu a\u015famay\u0131 \u00e7oktan ge\u00e7mi\u015fsinizdir. <\/span><\/p>\n

B\u00f6yle bir \u015fans\u0131n\u0131z yoksa, m\u00fc\u015fteri gereksinimleri, rakip analizi, yeni pazar trendleri ve hatta ekip \u00fcyeleri ve \u00fcst y\u00f6netimden gelen kitle kaynakl\u0131 fikirler<\/a> gibi \u00e7e\u015fitli kaynaklardan f\u0131rsatlar\u0131 belirleyebilirsiniz. <\/span><\/p>\n

Kullan\u0131c\u0131 ve pazar ara\u015ft\u0131rmas\u0131 yapmak <\/i><\/h3>\n

Bu \u00fcr\u00fcn\u00fcn ger\u00e7ekten m\u00fc\u015fteriye y\u00f6nelik oldu\u011funu nereden biliyorsunuz? <\/span><\/p>\n

Tek somut yol, do\u011fru yolda olup olmad\u0131\u011f\u0131n\u0131z\u0131 do\u011frulamak i\u00e7in kullan\u0131c\u0131 ve pazar ara\u015ft\u0131rmas\u0131 yapmakt\u0131r. <\/span><\/p>\n

\u00c7e\u015fitli ara\u00e7lar kullanabilirsiniz, ancak en etkili yol bir t\u00fcr kullan\u0131c\u0131 ara\u015ft\u0131rmas\u0131 olacakt\u0131r. <\/span><\/p>\n

Vizyon olu\u015fturma ve \u00f6nceliklendirme<\/i><\/h3>\n

En ba\u015far\u0131l\u0131 y\u00f6neticiler, fikir ve yol haritas\u0131 i\u00e7in hem zorlay\u0131c\u0131 hem de ula\u015f\u0131labilir net bir vizyon olu\u015fturur. <\/span><\/p>\n

Bu da ancak hedef kitlenin<\/a> ihtiya\u00e7lar\u0131n\u0131 ve elinizdeki imk\u00e2nlar\u0131 (teknolojiler, ekipler vb.) derinlemesine anlad\u0131ktan sonra m\u00fcmk\u00fcnd\u00fcr. <\/span><\/p>\n

Ekip uyumu, ileti\u015fim ve kurum i\u00e7i evangelizm<\/i>. <\/span> <\/h3>\n

Yol haritan\u0131z\u0131 olu\u015fturduktan, hedef kitlenizi ara\u015ft\u0131rd\u0131ktan ve bunu nas\u0131l hayata ge\u00e7irece\u011finize dair net bir vizyona sahip olduktan sonra, \u015fimdi ger\u00e7ek y\u00f6netim i\u015fi ba\u015fl\u0131yor. <\/span><\/p>\n

Her \u015feyin nereye gitti\u011finden siz sorumlusunuz, bu nedenle ba\u015far\u0131l\u0131 olmak i\u00e7in t\u00fcm ekipler aras\u0131nda s\u00fcrekli ileti\u015fim ve koordinasyon oldu\u011fundan emin olman\u0131z gerekir. <\/span><\/p>\n

\u00dcr\u00fcn Yol Haritas\u0131na uyuldu\u011fundan ve s\u00fcrekli olarak g\u00fcncellendi\u011finden emin olman\u0131z gerekir. Rotay\u0131 d\u00fczeltmek ve bu yavruyu eve getirmek sizin sorumlulu\u011funuzda. <\/span><\/p>\n

En \u00f6nemlisi, \u00fcst\u00fcn\u00fczde olabilecek ya da olamayacak her t\u00fcrl\u00fc y\u00f6netime kar\u015f\u0131 proaktif olman\u0131z ve ortaya \u00e7\u0131kabilecek potansiyel eksikliklere ya da tuzaklara kar\u015f\u0131 haz\u0131rl\u0131kl\u0131 olman\u0131z ve bunlar\u0131 uygun \u015fekilde ele alman\u0131z gerekir. <\/span><\/p>\n

Bu \u015fekilde herkes sizin Kaptan oldu\u011funuzu ve onlar\u0131 vaat edilmi\u015f topraklara g\u00f6t\u00fcrd\u00fc\u011f\u00fcn\u00fcz\u00fc g\u00f6r\u00fcr. <\/span><\/p>\n

QuestionPro, mevcut en geli\u015fmi\u015f m\u00fc\u015fteri deneyimi ara\u00e7lar\u0131ndan baz\u0131lar\u0131n\u0131 sunar.<\/strong> M\u00fc\u015fterilerinizin duygu ve d\u00fc\u015f\u00fcnceleri hakk\u0131nda de\u011ferli bilgiler edinin <\/span>
\n QuestionPro CX yaz\u0131l\u0131m\u0131<\/span>
\n<\/a> Bug\u00fcn.<\/span><\/p>\n

Kitap Demosu<\/strong><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Son birka\u00e7 y\u0131ld\u0131r SaaS’ta odak noktas\u0131 modernize edilmi\u015f yeni bir d\u00fc\u015f\u00fcnce dalgas\u0131 var: M\u00fc\u015fteri Deneyimi. Bu g\u00f6receli bir moda s\u00f6zc\u00fck […]<\/p>\n","protected":false},"author":57,"featured_media":785926,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1187],"tags":[],"yoast_head":"\nM\u00fc\u015fteri deneyimine odaklanan bir \u00fcr\u00fcn nas\u0131l olu\u015fturulur? | QuestionPro<\/title>\n<meta name=\"description\" content=\"Son birka\u00e7 y\u0131ld\u0131r SaaS'ta odak noktas\u0131 modernize edilmi\u015f yeni bir d\u00fc\u015f\u00fcnce dalgas\u0131 var: M\u00fc\u015fteri Deneyimi. 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