1.0QuestionProhttps://www.questionpro.com/blogKen Petersonhttps://www.questionpro.com/blog/author/ken/rich600338<blockquote class="wp-embedded-content" data-secret="vh60J38cNt"><a href="https://www.questionpro.com/blog/customer-feedback-askwhy/">Do more with customer feedback: Move beyond an NPS score</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.questionpro.com/blog/customer-feedback-askwhy/embed/#?secret=vh60J38cNt" width="600" height="338" title="“Do more with customer feedback: Move beyond an NPS score” — QuestionPro" data-secret="vh60J38cNt" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); </script> https://www.questionpro.com/blog/wp-content/uploads/2020/08/Do-more-with-customer-feedback.jpg992594Soliciting customer feedback when conducting NPS surveys helps you understand customer satisfaction, customer loyalty, and product and brand performance. Use AskWhy in your organization to understand the rationale behind your NPS score.