{"version":"1.0","provider_name":"QuestionPro","provider_url":"https:\/\/www.questionpro.com\/blog","author_name":"Ken Peterson","author_url":"https:\/\/www.questionpro.com\/blog\/author\/ken\/","title":"Tuesday Morning CX Thoughts \u2013 Shifting C-Xpectations | QuestionPro","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"P1CGmALd40\"><a href=\"https:\/\/www.questionpro.com\/blog\/tuesday-morning-cx-thoughts-shifting-c-xpectations\/\">Tuesday Morning CX Thoughts \u2013 Shifting C-Xpectations<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.questionpro.com\/blog\/tuesday-morning-cx-thoughts-shifting-c-xpectations\/embed\/#?secret=P1CGmALd40\" width=\"600\" height=\"338\" title=\"&#8220;Tuesday Morning CX Thoughts \u2013 Shifting C-Xpectations&#8221; &#8212; QuestionPro\" data-secret=\"P1CGmALd40\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","thumbnail_url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2021\/02\/CX-thoughts-by-Ken.png","thumbnail_width":992,"thumbnail_height":594,"description":"Analyzing the root cause allows a company the ability to assess an operational issue, understand the financial impact and place value on process changes. Read Ken Peterson's Tuesday Morning CX Thoughts as he talks about customer expectations."}