{"id":1024038,"date":"2025-05-23T00:49:37","date_gmt":"2025-05-23T07:49:37","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=1024038"},"modified":"2025-10-07T01:48:31","modified_gmt":"2025-10-07T08:48:31","slug":"albertsons-companies-nps","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/","title":{"rendered":"Albertsons Companies NPS and Insights in 2025"},"content":{"rendered":"\n<p>Winning customer loyalty isn\u2019t just about offering good products \u2014 it\u2019s about creating experiences that customers can\u2019t wait to recommend. One of the simplest yet most powerful ways to measure customer loyalty is through the Net Promoter Score (NPS). Unlike long surveys that ask dozens of questions, NPS focuses on one straightforward idea.<\/p>\n\n\n\n<p>In this post, we\u2019ll explain how NPS works, why it\u2019s such a trusted metric, and what Albertsons Companies NPS score reveals about their customer experience. We\u2019ll also explore how understanding NPS can help any business turn feedback into real growth.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What is Net Promoter Score?<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">Net Promoter Score (NPS)<\/a> is a widely used metric that helps businesses understand customer loyalty and satisfaction. It was developed by <strong>Fred Reichheld in 2003<\/strong>.<\/p>\n\n\n\n<p>Instead of using a long survey, it\u2019s built around just one key question:<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>\u201cOn a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?\u201d<\/strong><\/p>\n\n\n\n<p>Customer answers to this question reveal more than just satisfaction. They help businesses sort customers into three groups:<\/p>\n\n\n\n<ul>\n<li><strong>Promoters (9\u201310):<\/strong> Highly satisfied customers who are enthusiastic supporters.<\/li>\n\n\n\n<li><strong>Passives (7\u20138):<\/strong> Content but indifferent customers who are unlikely to advocate for you.<\/li>\n\n\n\n<li><strong>Detractors (0\u20136): <\/strong>Dissatisfied customers who could harm your brand\u2019s reputation.<\/li>\n<\/ul>\n\n\n\n<p>Once the responses are collected, the score is calculated by subtracting the percentage of Detractors from the percentage of Promoters:<\/p>\n\n\n\n<ul>\n<li><strong>NPS = % of Promoters \u2013 % of Detractors<\/strong><\/li>\n<\/ul>\n\n\n\n<p>A high NPS is a good sign that customers are loyal and are likely to recommend you. A low score? It\u2019s a red flag that something might need fixing.<\/p>\n\n\n\n<p>Keep in mind, though, that what counts as a &#8220;good&#8221; NPS can vary depending on the industry. That\u2019s why many companies compare their scores with others in the same space to get a better sense of how they\u2019re doing.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Albertsons Companies NPS Score and Performance<\/strong><\/h2>\n\n\n\n<p>When it comes to customer loyalty, Albertsons Companies has some room to grow. <a href=\"https:\/\/www.questionpro.com\/ebook\/benchmarking-nps-csat-usa-2025\/\">According to the latest Q1 2025 Benchmarking NPS and CSAT Report<\/a> by QuestionPro, the average Net Promoter Score (NPS) for the <strong>grocery industry is 37<\/strong>. However, Albertsons Companies falls behind the <a href=\"https:\/\/www.questionpro.com\/blog\/nps-benchmarks\/\">industry benchmark<\/a> with an <strong>NPS of 27<\/strong>.<\/p>\n\n\n\n<p>Here\u2019s a closer look at the breakdown:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2124\" height=\"1576\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/10\/albertsons-companies-nps-score-and-performance.jpg\" alt=\"albertsons-companies-nps-score-and-performance\" class=\"wp-image-1041502\"\/><\/figure>\n\n\n\n<ul>\n<li><strong>Promoters: <\/strong>51%<\/li>\n\n\n\n<li><strong>Passives:<\/strong> 24%<\/li>\n\n\n\n<li><strong>Detractors:<\/strong> 24%<\/li>\n<\/ul>\n\n\n\n<p>While it\u2019s encouraging that more than half of Albertsons&#8217; customers are considered Promoters, the equally high percentage of Detractors signals some challenges. <strong>A full 24% of shoppers report negative experiences<\/strong> \u2014 enough to pull down the overall score significantly. And in a competitive grocery market, unhappy customers can quickly impact word of mouth and future growth.<\/p>\n\n\n\n<p>To improve customer loyalty and close the gap with industry leaders, <strong>Albertsons will need to focus on understanding and addressing the pain points behind the dissatisfaction<\/strong>. Listening closely to feedback, fine-tuning the shopping experience, and reinforcing what already works could help tip more customers into the &#8220;Promoter&#8221; camp.<\/p>\n\n\n\n<p>After all, in a market where loyalty drives both reputation and revenue, every point in the NPS matters.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How Does Albertsons Companies Compare to Industry Benchmarks?<\/strong><\/h2>\n\n\n\n<p>When looking at grocery industry benchmarks for customer loyalty, Albertsons Companies is facing some challenges. <strong>According to QuestionPro\u2019s Q1 2025 Benchmarking NPS and CSAT Report<\/strong>, the <strong>Albertsons NPS score sits at 27<\/strong>, noticeably lower than the <strong>grocery industry average of 37<\/strong>.<\/p>\n\n\n\n<p>This puts Albertsons behind top performers like <a href=\"https:\/\/www.questionpro.com\/blog\/heb-nps\/\">H-E-B<\/a>, <a href=\"https:\/\/www.questionpro.com\/blog\/meijer-nps\/\">Meijer<\/a>, and <a href=\"https:\/\/www.questionpro.com\/blog\/costco-nps\/\">Costco<\/a>, whose high Net Promoter Scores reflect strong emotional connections, exceptional service, and unique shopping experiences. On the other hand, Albertsons finds itself in a similar position to brands like <a href=\"https:\/\/www.questionpro.com\/blog\/safeway-nps\/\">Safeway<\/a>, <a href=\"https:\/\/www.questionpro.com\/blog\/kroger-nps\/\">Kroger<\/a>, and <a href=\"https:\/\/www.questionpro.com\/blog\/food-lion-nps\/\">Food Lion<\/a>, which also trail the industry average in <a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">customer satisfaction<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"966\" height=\"1228\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/10\/grocery-download-the-full-report-3.jpg\" alt=\"grocery-download-the-full-report-3\" class=\"wp-image-1043778\"\/><\/figure>\n\n\n\n<p>The lower Albertsons NPS score suggests that while many shoppers are happy, a significant number are not fully satisfied with their experiences. Factors like customer service quality, store environment, and perceived product value could be areas where Albertsons needs to improve.<\/p>\n\n\n\n<p>In a highly competitive grocery market, even small improvements in these areas can have a significant impact on boosting customer loyalty and overall brand perception.<\/p>\n\n\n\n<p>As more grocery retailers invest in creating better <a href=\"https:\/\/www.questionpro.com\/blog\/shopping-experience\/\">shopping experiences<\/a>, staying close to customer feedback and tracking NPS performance over time will be crucial. Albertsons has the opportunity to turn insights into action and strengthen its market position.<\/p>\n\n\n\n<p>These findings are based on real customer opinions gathered from <strong>1,000 survey participants<\/strong> in <strong>Q1 2025<\/strong>. QuestionPro updates this report quarterly to reflect changes in consumer sentiment and industry performance.<\/p>\n\n\n\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\r\n<script>\r\n  hbspt.forms.create({\r\n    portalId: \"354042\",\r\n    formId: \"97089348-d87e-4534-925c-f0c1319bcc9c\",\r\n    region: \"na1\"\r\n  });\r\n<\/script>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What\u2019s Impacting Albertsons Companies NPS Score?<\/strong><\/h2>\n\n\n\n<p>Albertsons Companies&#8217; NPS score of 27 suggests that several factors may be influencing customer experiences, contributing to both positive and negative outcomes. Understanding these factors can help improve customer satisfaction and loyalty. Below are some key areas that could be impacting their score.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Positive Factors Driving Customer Satisfaction<\/h3>\n\n\n\n<ol>\n<li><strong>Customer Service<br><\/strong>Albertsons consistently receives praise for its friendly and helpful staff. Customers often mention employees by name for exceptional service. Positive interactions are a key reason for customer loyalty and recommendations.<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<ol start=\"2\">\n<li><strong>Product Quality and In-Store Experience<br><\/strong>Shoppers appreciate the quality of Albertsons&#8217; products, particularly fresh produce, deli items, and bakery goods. The store\u2019s clean, organized layout also contributes to a pleasant shopping experience.<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<ol start=\"3\">\n<li><strong>Convenience<\/strong><br>Albertsons\u2019 strategic store locations offer easy access to customers, which significantly enhances their satisfaction. Convenience can go a long way in building customer loyalty, especially when combined with quality offerings.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Negative Factors Impacting Customer Satisfaction<\/h3>\n\n\n\n<ol>\n<li><strong>Inconsistent Customer Service in Certain Departments<br><\/strong>While overall customer service is praised, some departments, such as the meat department, are perceived as lacking in quality or service. These inconsistencies can lead to frustration for customers, reducing their likelihood of recommending Albertsons to others.<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<ol start=\"2\">\n<li><strong>Checkout Experience<br><\/strong>A recurring complaint from customers is waiting in long lines at checkout. Several reviews mention the need for more checkout lanes or faster service. A smoother, quicker checkout process would make a significant difference in customer satisfaction and could improve the NPS.<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<ol start=\"3\">\n<li><strong>Digital Experience and App Usability<br><\/strong>As more people turn to online shopping, the quality of Albertsons\u2019 digital platforms becomes even more important. Some customers feel that the app could be more user-friendly, and improving this area could lead to greater satisfaction with the shopping experience, both online and in-store.<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<ol start=\"4\">\n<li><strong>Product Variety and Specialized Offerings<br><\/strong>Some customers feel that Albertsons could do better by offering a wider range of products, particularly in niche areas like gluten-free options. Meeting the demands of customers with specific dietary needs could help attract a broader customer base and improve NPS.<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<ol start=\"5\">\n<li><strong>Merger Uncertainty and External Factors<br><\/strong>The uncertainty from the failed Kroger merger lingers in some customers\u2019 minds, affecting their perception of the brand. While no longer an active issue, concerns about reduced competition or service quality may lead to a less favorable customer experience.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to Measure and Improve Your NPS?<\/strong><\/h2>\n\n\n\n<p>Curious about how your Net Promoter Score compares to industry leaders? Measuring and improving your NPS can drive better customer loyalty and satisfaction. Platforms like QuestionPro make the process easy and insightful. Here\u2019s how to get started:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Create Your NPS Survey<\/h3>\n\n\n\n<p>Start by using QuestionPro\u2019s ready-made <a href=\"https:\/\/www.questionpro.com\/survey-templates\/net-promoter-score-nps-survey\/\">NPS survey template<\/a>. The core question you\u2019ll ask is:<\/p>\n\n\n\n<p><strong>\u201cOn a scale of 0 to 10, how likely are you to recommend our product to a friend or colleague?\u201d<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1420\" height=\"543\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/05\/NPS-survey-question.jpg\" alt=\"NPS-survey-question\" class=\"wp-image-1015856\"\/><\/figure>\n\n\n\n<p>For deeper insights, include the <a href=\"https:\/\/www.questionpro.com\/askwhy\/\">AskWhy follow-up question<\/a> to understand the reasoning behind each score.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Share Your Survey<\/h3>\n\n\n\n<p>Once your survey is ready, <a href=\"https:\/\/www.questionpro.com\/features\/distribution\/\">distribute <\/a>it through various channels that work best for your audience:<\/p>\n\n\n\n<ul>\n<li>Email<\/li>\n\n\n\n<li>SMS<\/li>\n\n\n\n<li>QR codes (great for physical locations)<\/li>\n\n\n\n<li>Direct links<\/li>\n<\/ul>\n\n\n\n<p>You can also use <a href=\"https:\/\/www.questionpro.com\/audience\/\">QuestionPro Audience<\/a> to target specific demographics, such as age, location, or industry.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Get Real-Time Results<\/h3>\n\n\n\n<p>As responses roll in, QuestionPro automatically calculates your NPS and categorizes respondents into three groups:<\/p>\n\n\n\n<ul>\n<li>Promoters (scores 9-10)<\/li>\n\n\n\n<li>Passives (scores 7-8)<\/li>\n\n\n\n<li>Detractors (scores 0-6)<\/li>\n<\/ul>\n\n\n\n<p>You can instantly see these results through an easy-to-read dashboard, helping you spot trends and areas for improvement without waiting for a report. If you\u2019ve already gathered responses manually, you can always use our free <a href=\"https:\/\/www.questionpro.com\/nps-calculator\/\">NPS calculator<\/a> to input the data and see your score.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Take Action on Feedback<\/h3>\n\n\n\n<p>The real power of NPS comes from acting on the feedback you gather. Focus on areas where scores are low and identify opportunities to improve customer experience. This might involve improving customer service, optimizing touchpoints, or refining your product offerings.<\/p>\n\n\n\n<p>You can also benchmark your NPS against others in your industry using QuestionPro\u2019s benchmarking tools, which can help you see how you compare to competitors and what adjustments are necessary to stay ahead.<\/p>\n\n\n\n<p>With these steps, QuestionPro helps you track, measure, and improve your NPS, turning customer feedback into stronger customer relationships and a better overall experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>See How Top Brands Drive Customer Loyalty<\/strong><\/h2>\n\n\n\n<p>Want to know what separates the best from the rest?<\/p>\n\n\n\n<p>The <strong>Q1 2025 NPS Benchmark Report<\/strong> reveals the strategies top brands use to earn loyal customers and keep them coming back.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/www.questionpro.com\/ebook\/benchmarking-nps-csat-usa-2025\/\" style=\"border-radius:35px;background:linear-gradient(135deg,rgb(255,160,3) 0%,rgb(255,105,0) 100%)\"><strong><strong>Download the NPS Benchmark Report Now<\/strong><\/strong><\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p>Need help improving your NPS to boost your customer satisfaction?<\/p>\n\n\n\n<p>Reach out to QuestionPro for customized support in measuring and improving your Net Promoter Score (NPS).<\/p>\n\n\n\n<p><\/p>\n\n\n\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-en.html?product=CX&amp;referralurl=https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/1024038&amp;lang=en&amp;cat=customer-effort-score|cx-2|nps\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Albertsons Companies<\/strong> isn\u2019t the only company in the grocery industry with valuable lessons for those looking to improve their customer service and experience. Below, we recommend a few articles where you can learn how other major brands manage to maintain a high NPS and a loyal customer base \u2014 you\u2019ll surely find some useful insights along the way.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1254\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/04\/Trader-Joes-NPS-2025.jpg\" alt=\"Trader-Joe's-NPS-2025\" class=\"wp-image-1020342\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\"><a href=\"https:\/\/www.questionpro.com\/blog\/trader-joes-nps\/\">Trader Joe\u2019s NPS in 2025<\/a><\/h5>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1254\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/04\/Publix-Super-Markets-NPS-2025.jpg\" alt=\"Publix-Super-Markets-NPS-2025\" class=\"wp-image-1020463\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\"><a href=\"https:\/\/www.questionpro.com\/blog\/publix-super-markets-nps\/\">Publix Super Markets NPS &amp; Customer Satisfaction<\/a><\/h5>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1254\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/04\/shoprite-supermarkets-nps-2025.jpg\" alt=\"shoprite-supermarkets-nps-2025\" class=\"wp-image-1021024\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\"><a href=\"https:\/\/www.questionpro.com\/blog\/shoprite-supermarkets-nps\/\">Shoprite Supermarkets NPS &amp; CSAT in 2025<\/a><\/h5>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Winning customer loyalty isn\u2019t just about offering good products \u2014 it\u2019s about creating experiences that customers can\u2019t wait to recommend. [&hellip;]<\/p>\n","protected":false},"author":51,"featured_media":1044150,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[992,170,303],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Albertsons Companies NPS and Insights in 2025 | QuestionPro<\/title>\n<meta name=\"description\" content=\"Discover Albertsons Companies NPS score and how it compares to grocery industry benchmarks, and what\u2019s driving customer loyalty and satisfaction.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Albertsons Companies NPS and Insights in 2025 | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"Discover Albertsons Companies NPS score and how it compares to grocery industry benchmarks, and what\u2019s driving customer loyalty and satisfaction.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-23T07:49:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-07T08:48:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/05\/albertsons-companies-nps-2025-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2100\" \/>\n\t<meta property=\"og:image:height\" content=\"1254\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Anas Al Masud\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Anas Al Masud\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/\"},\"author\":{\"name\":\"Anas Al Masud\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/9eea0e42df379be31b78fff9d6d0ade3\"},\"headline\":\"Albertsons Companies NPS and Insights in 2025\",\"datePublished\":\"2025-05-23T07:49:37+00:00\",\"dateModified\":\"2025-10-07T08:48:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/\"},\"wordCount\":1573,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\"},\"articleSection\":[\"Customer effort score\",\"CX\",\"NPS\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/\",\"name\":\"Albertsons Companies NPS and Insights in 2025 | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#website\"},\"datePublished\":\"2025-05-23T07:49:37+00:00\",\"dateModified\":\"2025-10-07T08:48:31+00:00\",\"description\":\"Discover Albertsons Companies NPS score and how it compares to grocery industry benchmarks, and what\u2019s driving customer loyalty and satisfaction.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.questionpro.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CX\",\"item\":\"https:\/\/www.questionpro.com\/blog\/category\/cx-2\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Albertsons Companies NPS and Insights in 2025\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#website\",\"url\":\"https:\/\/www.questionpro.com\/blog\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.questionpro.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/www.questionpro.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/9eea0e42df379be31b78fff9d6d0ade3\",\"name\":\"Anas Al Masud\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/f6a7635b41d5d7d93f424df5177347b8?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/f6a7635b41d5d7d93f424df5177347b8?s=96&d=mm&r=g\",\"caption\":\"Anas Al Masud\"},\"description\":\"Digital Marketing Lead at QuestionPro. SEO-driven content strategist specializing in content that ranks, engages, and converts, while boosting online visibility through hands-on digital marketing expertise.\",\"url\":\"https:\/\/www.questionpro.com\/blog\/author\/anas-al-masud\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Albertsons Companies NPS and Insights in 2025 | QuestionPro","description":"Discover Albertsons Companies NPS score and how it compares to grocery industry benchmarks, and what\u2019s driving customer loyalty and satisfaction.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/","og_locale":"en_US","og_type":"article","og_title":"Albertsons Companies NPS and Insights in 2025 | QuestionPro","og_description":"Discover Albertsons Companies NPS score and how it compares to grocery industry benchmarks, and what\u2019s driving customer loyalty and satisfaction.","og_url":"https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2025-05-23T07:49:37+00:00","article_modified_time":"2025-10-07T08:48:31+00:00","og_image":[{"width":2100,"height":1254,"url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/05\/albertsons-companies-nps-2025-1.jpg","type":"image\/jpeg"}],"author":"Anas Al Masud","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"Written by":"Anas Al Masud","Est. reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/#article","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/"},"author":{"name":"Anas Al Masud","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/9eea0e42df379be31b78fff9d6d0ade3"},"headline":"Albertsons Companies NPS and Insights in 2025","datePublished":"2025-05-23T07:49:37+00:00","dateModified":"2025-10-07T08:48:31+00:00","mainEntityOfPage":{"@id":"https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/"},"wordCount":1573,"publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/#organization"},"articleSection":["Customer effort score","CX","NPS"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/","url":"https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/","name":"Albertsons Companies NPS and Insights in 2025 | QuestionPro","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/#website"},"datePublished":"2025-05-23T07:49:37+00:00","dateModified":"2025-10-07T08:48:31+00:00","description":"Discover Albertsons Companies NPS score and how it compares to grocery industry benchmarks, and what\u2019s driving customer loyalty and satisfaction.","breadcrumb":{"@id":"https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.questionpro.com\/blog\/albertsons-companies-nps\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.questionpro.com\/blog\/"},{"@type":"ListItem","position":2,"name":"CX","item":"https:\/\/www.questionpro.com\/blog\/category\/cx-2\/"},{"@type":"ListItem","position":3,"name":"Albertsons Companies NPS and Insights in 2025"}]},{"@type":"WebSite","@id":"https:\/\/www.questionpro.com\/blog\/#website","url":"https:\/\/www.questionpro.com\/blog\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.questionpro.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.questionpro.com\/blog\/#organization","name":"QuestionPro","url":"https:\/\/www.questionpro.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/9eea0e42df379be31b78fff9d6d0ade3","name":"Anas Al Masud","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/f6a7635b41d5d7d93f424df5177347b8?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f6a7635b41d5d7d93f424df5177347b8?s=96&d=mm&r=g","caption":"Anas Al Masud"},"description":"Digital Marketing Lead at QuestionPro. SEO-driven content strategist specializing in content that ranks, engages, and converts, while boosting online visibility through hands-on digital marketing expertise.","url":"https:\/\/www.questionpro.com\/blog\/author\/anas-al-masud\/"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/05\/albertsons-companies-nps-2025-1.jpg","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/05\/albertsons-companies-nps-2025-1.jpg","author_info":{"display_name":"Anas Al Masud","author_link":"https:\/\/www.questionpro.com\/blog\/author\/anas-al-masud\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/1024038"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/users\/51"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/comments?post=1024038"}],"version-history":[{"count":5,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/1024038\/revisions"}],"predecessor-version":[{"id":1044165,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/1024038\/revisions\/1044165"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/media\/1044150"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/media?parent=1024038"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/categories?post=1024038"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/tags?post=1024038"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}