{"id":1026123,"date":"2025-06-10T01:03:00","date_gmt":"2025-06-10T08:03:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=1026123"},"modified":"2025-10-06T05:12:14","modified_gmt":"2025-10-06T12:12:14","slug":"wyndham-worldwide-corp-nps","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/wyndham-worldwide-corp-nps\/","title":{"rendered":"Wyndham Worldwide Corp NPS &#038; Hospitality in 2025"},"content":{"rendered":"\n<p>What makes a hotel stay unforgettable? Maybe it\u2019s a warm check-in after a long day of travel. Or a clean, comfy room that feels prepared just for you. Perhaps it\u2019s the little details, quiet hallways, helpful staff, and a breakfast that\u2019s actually worth waking up for. You leave thinking, \u201cI\u2019d stay here again and tell my friends to do the same.\u201d<\/p>\n\n\n\n<p>That moment of true satisfaction is what the Net Promoter Score (NPS) is designed to capture. It tells us how likely guests are to recommend a brand like Wyndham Hotels &amp; Resorts to friends, family, or colleagues.<\/p>\n\n\n\n<p>In this post, we\u2019ll look at NPS, why it matters, and how Wyndham Worldwide Corp&#8217;s NPS reveals a strong foundation of guest satisfaction and loyalty.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What is NPS?<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">Net Promoter Score (NPS)<\/a> is an easy method to calculate how guests feel about their hotel stay and whether they\u2019d recommend the experience to others.<\/p>\n\n\n\n<p>It starts with one key question:<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>\u201cOn a scale of 0\u201310, how likely are you to recommend our hotel to a friend or colleague?\u201d<\/strong><\/p>\n\n\n\n<p>Guests fall into three groups based on their answers:<\/p>\n\n\n\n<ul>\n<li><strong>Promoters (9\u201310): <\/strong>Loved the stay and are eager to share it.<\/li>\n\n\n\n<li><strong>Passives (7\u20138): <\/strong>Satisfied, but not enthusiastic enough to promote it.<\/li>\n\n\n\n<li><strong>Detractors (0\u20136): <\/strong>Had a less-than-ideal experience and may not recommend it.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-center\"><strong>NPS = % of Promoters \u2013 % of Detractors<\/strong><\/p>\n\n\n\n<p>This kind of information gives hotels a clear, quick image of customer loyalty and guest satisfaction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Wyndham Worldwide Corp NPS Performance<\/strong><\/h2>\n\n\n\n<p>According to <a href=\"https:\/\/www.questionpro.com\/ebook\/benchmarking-nps-csat-usa-2025\/\">QuestionPro&#8217;s Q1 2025 Benchmarking NPS and CSAT Report,<\/a> the <strong>average NPS for the hotel and hospitality industry is 44<\/strong>. Wyndham Hotels &amp; Resorts edges past that with a solid <strong>NPS of 48<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2124\" height=\"1576\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/10\/wyndham-worldwide-corp-nps-performance.jpg\" alt=\"wyndham-worldwide-corp-nps-performance\" class=\"wp-image-1041235\"\/><\/figure>\n\n\n\n<p>Here\u2019s the breakdown:<\/p>\n\n\n\n<ul>\n<li><strong>Promoters: 57%<\/strong><\/li>\n\n\n\n<li><strong>Passives: 34%<\/strong><\/li>\n\n\n\n<li><strong>Detractors: 9%<\/strong><\/li>\n<\/ul>\n\n\n\n<p>With more than half of guests eager to recommend the brand and very few reporting a poor stay, Wyndham Worldwide Corp shows strong consistency in delivering satisfying experiences.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How Does Wyndham Worldwide Corp Compare to Industry Benchmarks?<\/strong><\/h2>\n\n\n\n<p>While many hotel brands aim to earn guest loyalty, Wyndham has carved out a place just above the industry benchmark. Wyndham Worldwide Corp NPS score of 48 reflects a reliable and enjoyable guest experience that keeps people returning.<\/p>\n\n\n\n<p>Guests mention what makes their stay memorable:<\/p>\n\n\n\n<ul>\n<li>Easy and friendly service<\/li>\n\n\n\n<li>Clean, well-kept rooms<\/li>\n\n\n\n<li>Good value and convenience<\/li>\n<\/ul>\n\n\n\n<p>With a broad portfolio of properties across various price points, Wyndham strikes a balance between affordability and comfort, which resonates with both business and leisure travelers.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.questionpro.com\/ebook\/benchmarking-nps-csat-usa-2025\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1408\" height=\"1578\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/10\/Hotel-hospitality-gated-1.jpg\" alt=\"Hotel-hospitality-gated- 1\" class=\"wp-image-1043456\"\/><\/a><\/figure>\n\n\n\n<p>These insights come from QuestionPro&#8217;s latest study, which <strong>surveyed 1,000 participants <\/strong>to measure NPS across leading companies and industries. The report is based on real guests&#8217; feedback from <strong>Q1 2025 <\/strong>and is updated quarterly.<\/p>\n\n\n\n<p>We invite you to download the full report. It&#8217;s a valuable resource for evaluating your company&#8217;s performance and determining your customers&#8217; perceptions of you.<\/p>\n\n\n\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\r\n<script>\r\n  hbspt.forms.create({\r\n    portalId: \"354042\",\r\n    formId: \"97089348-d87e-4534-925c-f0c1319bcc9c\",\r\n    region: \"na1\"\r\n  });\r\n<\/script>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why Measuring the NPS Score is Necessary?<\/strong><\/h2>\n\n\n\n<p>Measuring NPS isn\u2019t just about collecting a number; it\u2019s about understanding loyalty, identifying areas for improvement, and consistently delivering the kind of experience that makes guests say, \u201cI\u2019ve got to tell someone about this place.\u201d<\/p>\n\n\n\n<p>Here\u2019s why it matters:<\/p>\n\n\n\n<ol>\n<li>It shows you how satisfied your guests really are. A clean room and quick check-in are good, but NPS tells you whether that experience was good enough to recommend.<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<ol start=\"2\">\n<li>It helps you spot trends over time. By tracking NPS regularly, you\u2019ll see what\u2019s working and what needs attention before small issues become bigger problems.<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<ol start=\"3\">\n<li>It reveals your brand\u2019s reputation in real-time. With tools like QuestionPro, you can monitor your NPS as feedback comes in, giving you immediate insight into guest sentiment.<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<ol start=\"4\">\n<li>It benchmarks your performance. With NPS, you can compare your hotel\u2019s score to industry standards and see how your brand stacks up against competitors like <a href=\"https:\/\/www.questionpro.com\/blog\/hilton-nps\/\">Hilton<\/a> (56) or <a href=\"https:\/\/www.questionpro.com\/blog\/hyatt-nps\/\">Hyatt <\/a>(58).<\/li>\n<\/ol>\n\n\n\n<p>Ultimately, measuring NPS helps you go from guessing to knowing, from collecting feedback to building true guest loyalty. It\u2019s not just a metric; it\u2019s your roadmap to a better guest experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Drives Wyndham&#8217;s Strong NPS?<\/strong><\/h2>\n\n\n\n<p>Wyndham Worldwide Corp NPS score isn\u2019t just about affordable rates. It\u2019s about getting the basics right and consistently doing them.<\/p>\n\n\n\n<ul>\n<li><strong>Friendly Service at Every Level:<\/strong> Whether it\u2019s the front desk or housekeeping, Wyndham staff often get shoutouts for being polite, helpful, and fast. That personal touch matters.<\/li>\n\n\n\n<li><strong>Clean, Comfortable Rooms:<\/strong> Guests consistently appreciate clean, quiet rooms and are ready to relax. The quality may vary by brand, but the comfort stays consistent.<\/li>\n\n\n\n<li><strong>Convenient, No-Hassle Stays: <\/strong>Whether you&#8217;re on a business stopover or a family road trip, Wyndham makes travel easy. The check-in process is smooth, and the service is dependable.<\/li>\n\n\n\n<li><strong>Good Value for Money: <\/strong>Guests feel they\u2019re getting more than they paid. That includes clean spaces, helpful staff, and sometimes breakfast or parking included.<\/li>\n<\/ul>\n\n\n\n<p>Together, these factors explain why guests aren&#8217;t just satisfied. They&#8217;re excited to return. Wyndham Worldwide Corp delivers reliable, high-quality stays that earn trust, loyalty, and glowing recommendations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to Measure and Enhance Your NPS?<\/strong><\/h2>\n\n\n\n<p>Want to know how to measure and improve your Net Promoter Score (NPS) like Wyndham Hotels &amp; Resorts? With QuestionPro, it&#8217;s simple, insightful, and focused on helping you build strong, lasting relationships with your guests. Here&#8217;s how to get started:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Launch Your NPS Survey<\/h3>\n\n\n\n<p>Use QuestionPro&#8217;s ready-to-use <a href=\"https:\/\/www.questionpro.com\/survey-templates\/net-promoter-score-nps-survey\/\">NPS survey template<\/a>, which features the core question:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1420\" height=\"543\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/05\/NPS-survey-question.jpg\" alt=\"NPS-survey-question\" class=\"wp-image-1015856\"\/><\/figure>\n\n\n\n<p>To go beyond the score, add the <a href=\"https:\/\/www.questionpro.com\/askwhy\/\">AskWhy follow-up.<\/a> This open-ended question lets guests explain their rating in their own words, helping you understand what drives satisfaction or what needs improvement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Share Your Survey Anywhere<\/h3>\n\n\n\n<p>Distribute your survey however it works best: email, SMS, QR code, or direct link. Want to reach specific types of travelers? Use <a href=\"https:\/\/www.questionpro.com\/audience\/\">QuestionPro Audience<\/a> to target based on behavior, location, or trip purpose.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Track Real-Time Results<\/h3>\n\n\n\n<p>Your NPS is automatically calculated as responses come in. Easily view Promoters, Passives, and detractors in a live dashboard and spot trends in guest sentiment over time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Turn Feedback Into Action<\/h3>\n\n\n\n<p>Don&#8217;t just collect feedback; act on it. From front desk delays to room cleanliness, use what guests tell you to guide improvements. With QuestionPro&#8217;s benchmarking tools, you can compare your NPS with the rest of the industry.<\/p>\n\n\n\n<p>With QuestionPro, you&#8217;re not just tracking numbers. You&#8217;re building better guest experiences, driving loyalty, and improving service in a way that truly makes a difference.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Stay Informed with the Latest NPS Trends<\/strong><\/h2>\n\n\n\n<p>Want to know how top hospitality brands earn loyalty and high NPS? Get the <strong>Q1 2025 NPS Benchmark Report <\/strong>to see how leading brands drive customer satisfaction and discover strategies to keep their customers returning.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/www.questionpro.com\/ebook\/benchmarking-nps-csat-usa-2025\/\" style=\"border-radius:35px;background:linear-gradient(135deg,rgb(255,160,3) 0%,rgb(255,105,0) 100%)\"><strong><strong>Download the NPS Benchmark Report Now<\/strong><\/strong><\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p>Want to increase your NPS? Reach out to the <a href=\"https:\/\/www.questionpro.com\/cx\/\">experts at QuestionPro<\/a> for proper advice on measuring and enriching customer satisfaction.<\/p>\n\n\n\n<p><\/p>\n\n\n\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-en.html?product=CX&amp;referralurl=https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/1026123&amp;lang=en&amp;cat=customer-effort-score|cx-2|nps\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Wyndham <\/strong>isn\u2019t the only company in the hospitality &amp; hotels industry with valuable lessons for those looking to improve their customer service and experience. Below, we recommend a few articles where you can learn how other major hotels manage to maintain a high NPS and a loyal customer base \u2014 you\u2019ll surely find some useful insights along the way.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1254\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/hilton-nps-2025.jpg\" alt=\"hilton-nps-2025\" class=\"wp-image-1025893\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\"><a href=\"https:\/\/www.questionpro.com\/blog\/hilton-nps\/\">Hilton NPS &amp; Hotel Guest loyalty in 2025<\/a><\/h5>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1254\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/marriott-nps-2025.jpg\" alt=\"marriott-nps-2025\" class=\"wp-image-1026026\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\"><a href=\"https:\/\/www.questionpro.com\/blog\/marriott-nps\/\">Marriott NPS &amp; Guest Satisfaction Trends 2025<\/a><\/h5>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1254\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/best-western-nps-2025.jpg\" alt=\"best-western-nps-2025\" class=\"wp-image-1026548\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\"><a href=\"https:\/\/www.questionpro.com\/blog\/best-western-nps\/\">Best Western NPS &amp; Guest Satisfaction In 2025<\/a><\/h5>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>What makes a hotel stay unforgettable? Maybe it\u2019s a warm check-in after a long day of travel. Or a clean, [&hellip;]<\/p>\n","protected":false},"author":51,"featured_media":1041219,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[992,170,303],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Wyndham Worldwide Corp NPS &amp; Hospitality in 2025 | QuestionPro<\/title>\n<meta name=\"description\" content=\"Wyndham Worldwide Corp NPS score shows how guest experiences can build loyalty. Learn how your hotel can achieve loyalty &amp; satisfaction levels.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/wyndham-worldwide-corp-nps\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wyndham Worldwide Corp NPS &amp; Hospitality in 2025 | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"Wyndham Worldwide Corp NPS score shows how guest experiences can build loyalty. 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