{"id":1027125,"date":"2025-06-17T05:13:22","date_gmt":"2025-06-17T12:13:22","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=1027125"},"modified":"2026-09-17T01:49:02","modified_gmt":"2026-09-17T08:49:02","slug":"what-is-a-good-employee-nps","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/what-is-a-good-employee-nps\/","title":{"rendered":"What Is a Good Employee NPS Score?"},"content":{"rendered":"\n

A good employee NPS score typically falls between +10 and +50, depending on your industry and company size. Anything above 0 means you have more promoters than detractors, which is a reasonable starting point.<\/p>\n\n\n\n

The Employee Net Promoter Score, or eNPS, turns a simple one-question survey into a number leaders can track over time. But a number on its own does not tell you much unless you know what counts as strong, average, or concerning.<\/p>\n\n\n\n

In this guide, we\u2019ll cover what a good eNPS actually looks like, how the score is calculated, current industry benchmarks, and what to do once you have your result.<\/p>\n\n\n\n\n\n

What is a good employee NPS score?<\/strong><\/h2>\n\n\n\n

A good employee NPS score generally sits between +10 and +50 on the standard -100 to +100 scale. Scores above +50 are considered excellent, while anything below 0 signals more detractors than promoters and calls for immediate attention.<\/p>\n\n\n\n

Context matters more than the number itself. A software company and a manufacturing plant will rarely land in the same range, so comparing your score to your own history often matters more than comparing it to a different sector.<\/p>\n\n\n\n

\"good-employee-nps\"<\/figure>\n\n\n\n

Here is a general way to read your result:<\/p>\n\n\n\n

\n \n \n \n \n \n \n \n \n \n
Score range<\/th>\n Zone<\/th>\n What it typically means<\/th>\n <\/tr>\n <\/thead>\n
Below 0<\/td>\n Negative<\/td>\n Detractors outnumber promoters. Treat this as urgent.<\/td>\n <\/tr>\n
0 to +9<\/td>\n Neutral<\/td>\n Employees are split. There is room to build loyalty.<\/td>\n <\/tr>\n
+10 to +30<\/td>\n Good<\/td>\n A healthy majority of promoters and a solid foundation.<\/td>\n <\/tr>\n
+31 to +49<\/td>\n Very good<\/td>\n Strong loyalty across most teams and departments.<\/td>\n <\/tr>\n
+50 and above<\/td>\n Excellent<\/td>\n Top tier advocacy. Employees actively recommend the company.<\/td>\n <\/tr>\n <\/tbody>\n <\/table>\n<\/div>\n\n\n\n

QuestionPro’s own 2025 benchmark data, drawn from over 700,000 responses, puts the overall average eNPS at 32. That places a typical organization solidly in the good range, which is a useful anchor point before you look at your own results.<\/p>\n\n\n\n

How is employee NPS calculated?<\/strong><\/h2>\n\n\n\n

Employee NPS is calculated by subtracting the percentage of detractors from the percentage of promoters. The formula is simple:<\/p>\n\n\n

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eNPS = % Promoters \u2212 % Detractors<\/strong><\/p>\n<\/blockquote>\n\n\n

Every employee who answers the core question, “On a scale of 0 to 10, how likely are you to recommend this company as a place to work?” falls into one of three groups:<\/p>\n\n\n\n