{"id":1028390,"date":"2025-06-27T01:34:00","date_gmt":"2025-06-27T08:34:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=1028390"},"modified":"2025-10-03T02:03:15","modified_gmt":"2025-10-03T09:03:15","slug":"enps-survey-template","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/enps-survey-template\/","title":{"rendered":"eNPS Survey Template: Use QuestionPro for Your eNPS Survey"},"content":{"rendered":"\n<p>Are you trying to understand the relationship between your employees and the organization? An eNPS survey template can make your work easy and simple. To improve your work culture and employee satisfaction, you can use customized templates for your eNPS survey.<\/p>\n\n\n\n<p>An eNPS survey template is used to make feedback collection easy, actionable, and efficient. You can also use an employee survey template to build your eNPS survey.<\/p>\n\n\n\n<p>Whether you want to enhance workplace culture, reduce turnover, or strengthen employer branding, the eNPS survey template provides the insights you need to drive meaningful change.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\">What is an eNPS Survey?<\/h2>\n\n\n\n<p>An <a href=\"https:\/\/www.questionpro.com\/blog\/employee-net-promoter-score-enps\/\">Employee Net Promoter Score (eNPS)<\/a> survey is a simple way to check how happy and engaged your employees are. It asks just one key question:<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>\u201cOn a scale of 0 to 10, how likely are you to recommend this company as a workplace to someone?\u201d<\/strong><\/p>\n\n\n\n<p>Based on their answers, employees fall into three groups:<\/p>\n\n\n\n<ul>\n<li><strong>Promoters (9-10):<\/strong> Love working here and would happily refer others.<\/li>\n\n\n\n<li><strong>Passives (7-8):<\/strong> Like the company but aren\u2019t strongly attached\u2014they might leave for a better offer.<\/li>\n\n\n\n<li><strong>Detractors (0-6): <\/strong>Unhappy and could share negative feedback about their experience.<\/li>\n<\/ul>\n\n\n\n<p>Your eNPS score is calculated by taking the percentage of Promoters minus the percentage of Detractors, giving you a clear number (from -100 to +100) to track over time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to calculate eNPS?<\/h2>\n\n\n\n<ol>\n<li><strong>Ask the Core eNPS Question<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1398\" height=\"529\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/eNPS-question.jpg\" alt=\"eNPS-question\" class=\"wp-image-1027186\"\/><\/figure>\n\n\n\n<ol start=\"2\">\n<li><strong>Categorize Responses to Promoters, Passives, and Detractors<\/strong>.<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\">\n<li><strong>Calculate Percentages:<\/strong>\n<ul>\n<li><strong>% Promoters<\/strong> = (Number of Promoters \u00f7 Total Responses) \u00d7 100<\/li>\n\n\n\n<li><strong>% Detractors<\/strong> = (Number of Detractors \u00f7 Total Responses) \u00d7 100<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<ol start=\"4\">\n<li><strong>Apply the eNPS Formula:<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"600\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/enps-formula.jpg\" alt=\"enps-formula\" class=\"wp-image-1028420\"\/><\/figure>\n\n\n\n<p><strong>eNPS<\/strong> = % Promoters \u2013 % Detractors (Passives are neutral and excluded from the calculation.)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Example Calculation<\/h3>\n\n\n\n<p><strong>Survey Responses: 100 employees<\/strong><\/p>\n\n\n\n<ul>\n<li>Promoters (9\u201310): 60<\/li>\n\n\n\n<li>Passives (7\u20138): 30<\/li>\n\n\n\n<li>Detractors (0\u20136): 10<\/li>\n<\/ul>\n\n\n\n<p><strong>Calculate Percentage:<\/strong><\/p>\n\n\n\n<ul>\n<li>% Promoters = (50 \u00f7 100) \u00d7 100 = 60%<\/li>\n\n\n\n<li>% Detractors = (20 \u00f7 100) \u00d7 100 = 10%<\/li>\n\n\n\n<li>eNPS = 60 \u2013 10 = 50<\/li>\n<\/ul>\n\n\n\n<p><strong>Interpreting the Score:<\/strong><\/p>\n\n\n\n<ul>\n<li>+100 to +50: Exceptional engagement.<\/li>\n\n\n\n<li>+49 to +30: Strong (above average).<\/li>\n\n\n\n<li>+29 to 0: Room for improvement.<\/li>\n\n\n\n<li>Negative (Below 0): Critical issues needing action.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Why Use an eNPS Survey Template?<\/h2>\n\n\n\n<p>An eNPS survey template provides organizations with a clear, data-driven way to measure employee sentiment. It helps leaders understand engagement levels, predict retention risks, and foster a positive workplace culture.<\/p>\n\n\n\n<p>An employee NPS survey template helps organizations assess employee satisfaction, measure employee loyalty, and build a positive company culture through actionable insights. Here&#8217;s how:<\/p>\n\n\n\n<ul>\n<li><strong>Quick &amp; Simple:<\/strong> Employees complete it fast, ensuring honest employee feedback without disruption.<\/li>\n\n\n\n<li><strong>Benchmarking: <\/strong>Compare results to industry benchmarks and track progress in employee engagement levels and employee morale.<\/li>\n\n\n\n<li><strong>Actionable Insights: <\/strong>Identify gaps in job satisfaction or career growth and gather constructive feedback through open-ended questions.<\/li>\n\n\n\n<li><strong>Improves Retention:<\/strong> Detect issues early to prevent turnover and strengthen employee satisfaction and loyalty.<\/li>\n\n\n\n<li><strong>Positive Work Culture: <\/strong>Use feedback to refine policies, communication, and recognition, fostering a positive employee experience.<\/li>\n<\/ul>\n\n\n\n<p>By measuring eNPS regularly, companies align strategies with employee feedback, drive the company&#8217;s success, and create a workplace where employees thrive.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Use QuestionPro Templates as an eNPS Survey Template<\/h2>\n\n\n\n<p>Creating an effective eNPS (Employee Net Promoter Score) survey is quick and easy with QuestionPro&#8217;s ready-made templates. Follow these simple steps to set up your survey and start measuring employee engagement:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1254\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/10\/questionpro-for-enps-surveys-template.jpg\" alt=\"questionpro-for-enps-surveys-template\" class=\"wp-image-1040470\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">1. Log in to Your QuestionPro Account<\/h3>\n\n\n\n<ul>\n<li>Go to <a href=\"https:\/\/www.questionpro.com\/\">QuestionPro<\/a> and sign in to your account.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Navigate to the Workforce Section<\/h3>\n\n\n\n<p>Once logged in, look for the menu in the top-right corner.<\/p>\n\n\n\n<ul>\n<li>Flow over to &#8220;<strong>Workforce<\/strong>,&#8221; where you&#8217;ll find workforce, survey, and empowerment options.<\/li>\n\n\n\n<li>Click on &#8220;<strong>Workforce<\/strong>.&#8221;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Start a New Study<\/h3>\n\n\n\n<ul>\n<li>Click &#8220;<strong>New Study<\/strong>&#8221; on the top right of the Workforce page.<\/li>\n<\/ul>\n\n\n\n<p>You&#8217;ll see a variety of pre-built survey templates designed for HR and employee experiences.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Select an eNPS-Friendly Template<\/h3>\n\n\n\n<p>Choose a template that fits your needs (e.g., employee satisfaction or engagement surveys). Look for a clean, simple layout that works well with the eNPS question format.<\/p>\n\n\n\n<ul>\n<li>Ensure the core eNPS question is positioned at the beginning.<\/li>\n\n\n\n<li>To gain deeper insights, include some follow-up <a href=\"https:\/\/www.questionpro.com\/blog\/enps-survey-questions\/\">eNPS survey questions<\/a>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. Customize Your Survey<\/h3>\n\n\n\n<ul>\n<li>Adjust the color, theme, or \u201c<a href=\"https:\/\/www.questionpro.com\/features\/thank-you-page.html\">thank you\u201d page<\/a> according to your needs.<\/li>\n<\/ul>\n\n\n\n<p>Your eNPS survey template is ready! With just a few clicks, you&#8217;ll have a professional eNPS survey to send to your team. QuestionPro&#8217;s templates save time while ensuring you collect meaningful feedback to improve workplace culture.<\/p>\n\n\n\n<p>The benefit of using QuestionPro is that the system automatically calculates your NPS or eNPS score based on the responses. It subtracts the percentage of Detractors from the percentage of Promoters to give you the final score.<\/p>\n\n\n\n<p>Also, you can check out our calculators to calculate eNPS and NPS.<\/p>\n\n\n\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/nps-calculator\/\" target=\"_blank\" rel=\"noopener\"><button>NPS Calculator<\/button><\/a>\u00a0 \u00a0 \u00a0 \u00a0        <a href=\"https:\/\/www.questionpro.com\/blog\/enps-score-calculator\/\" target=\"_blank\" rel=\"noopener\"><button>eNPS Calculator<\/button><\/a><\/p>\n\n\n\n<p><strong>Pro Tip:<\/strong> Run the survey quarterly or biannually to track changes in employee sentiment over time!<\/p>\n\n\n\n<p><strong>Learn More:<\/strong> Key Differences of <a href=\"https:\/\/www.questionpro.com\/blog\/enps-vs-nps\/\">eNPS vs NPS<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Tips to Use A Template for an eNPS Survey<\/h2>\n\n\n\n<p>Using a well-structured eNPS survey template helps you efficiently gather honest Feedback while streamlining the process to measure employee satisfaction and improve employee retention. Here\u2019s how to make the most of it:<\/p>\n\n\n\n<ul>\n<li>Start With the Right eNPS Survey Question<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>Add Follow-Up Questions for Valuable Insights<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>Use Segmentation Logic<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>Keep It Simple and Anonymous<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>Align with Broader Engagement Goals<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>Act on the Feedback<\/li>\n<\/ul>\n\n\n\n<p>By integrating these tips into your eNPS survey, you\u2019ll create a system that measures loyalty and fosters a positive work environment that keeps your engaged employees thriving.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>Whether you aim to improve employee retention, promote work-life balance, or cultivate a more positive work environment, a well-designed eNPS survey helps you get there. With the right template in place, you can efficiently measure employee satisfaction, strengthen employee loyalty, and build a workplace where engaged employees are proud to contribute.<\/p>\n\n\n\n<p>By using a thoughtful, customizable template, you can collect honest feedback, uncover what employees feel about their day-to-day experience, and take meaningful action to enhance employee engagement.<\/p>\n\n\n\n<p>Start with QuestionPro&#8217;s eNPS survey templates, customize them, and let the insights guide your next steps toward a stronger, more connected workforce. After all, when your employees thrive, your company does, too.<\/p>\n\n\n\n<p><\/p>\n\n\n\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-en.html?product=Workforce&amp;referralurl=https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/1028390&amp;lang=en&amp;cat=workforce-2|workforce-intelligence-analytics\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions(FAQs)<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1751005649408\"><strong class=\"schema-faq-question\"><strong>Q1: Why should you use an eNPS survey template?<\/strong><\/strong> <p class=\"schema-faq-answer\"><strong>Answer: <\/strong>Templates save time, ensure consistency, and help benchmark employee sentiment over time. QuestionPro\u2019s templates make setup easy with pre-built questions.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1751005668358\"><strong class=\"schema-faq-question\"><strong>Q2: How often should I conduct eNPS surveys?<\/strong><\/strong> <p class=\"schema-faq-answer\"><strong>Answer: <\/strong>Quarterly or biannually to track trends without survey fatigue.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1751005685238\"><strong class=\"schema-faq-question\"><strong>Q3: What if the eNPS Score is 0?<\/strong><\/strong> <p class=\"schema-faq-answer\"><strong>Answer: <\/strong>An eNPS score of 0 means you have exactly as many Detractors as Promoters. It indicates no net enthusiasm; employees are neutral at best, with significant dissatisfaction balancing out loyalty.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1751005706211\"><strong class=\"schema-faq-question\"><strong>Q4: How does QuestionPro help with eNPS surveys?<\/strong><\/strong> <p class=\"schema-faq-answer\"><strong>Answer: <\/strong>QuestionPro simplifies eNPS surveys with pre-built templates, automated scoring\/reporting, and benchmarking tools.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Are you trying to understand the relationship between your employees and the organization? An eNPS survey template can make your [&hellip;]<\/p>\n","protected":false},"author":51,"featured_media":1040832,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[179,255],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>eNPS Survey Template: Use QuestionPro for Your eNPS Survey<\/title>\n<meta name=\"description\" content=\"Measure employee satisfaction and loyalty easily using QuestionPro\u2019s eNPS survey template with automated scoring and customizable questions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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