{"id":1028436,"date":"2025-06-30T00:48:00","date_gmt":"2025-06-30T07:48:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=1028436"},"modified":"2025-10-02T23:10:31","modified_gmt":"2025-10-03T06:10:31","slug":"toyota-nps","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/toyota-nps\/","title":{"rendered":"Toyota NPS &#038; Customer Satisfaction in 2025"},"content":{"rendered":"\n<p>What Makes a Car Ownership Experience Truly Rewarding? Maybe it\u2019s the peace of mind from years of hassle-free driving, the dealership staff who remember your name, or the pride of owning a vehicle that holds its value. You tell friends, \u201cYou can\u2019t go wrong with this brand.\u201d<\/p>\n\n\n\n<p>The Net Promoter Score (NPS) captures that moment of real loyalty. For automakers like Toyota, NPS measures how likely owners are to recommend their vehicles to others.<\/p>\n\n\n\n<p>In this article, we\u2019ll explore Toyota\u2019s NPS, why it\u2019s a benchmark for customer loyalty, and how the brand turns drivers into lifelong advocates.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What is NPS?<\/strong><\/h2>\n\n\n\n<p>Net Promoter Score (NPS) is a simple way to determine how customers feel about their experience and whether they would recommend your products to others.<\/p>\n\n\n\n<p>It starts with a single question:<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>\u201cOn a scale of 0\u201310, how likely are you to recommend our products or service to a friend or colleague?\u201d<\/strong><\/p>\n\n\n\n<p>Responses categorize customers into three groups:<\/p>\n\n\n\n<ul>\n<li><strong>Promoters (9\u201310):<\/strong> Loyal enthusiasts who actively recommend Toyota.<\/li>\n\n\n\n<li><strong>Passives (7\u20138): <\/strong>Satisfied but indifferent\u2014unlikely to advocate for the brand.<\/li>\n\n\n\n<li><strong>Detractors (0\u20136):<\/strong> Unhappy customers who may criticize their experience.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-center\"><strong>NPS = % of Promoters \u2013 % of Detractors<\/strong><\/p>\n\n\n\n<p>This score helps brands calculate customer loyalty and identify areas for improvement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Toyota NPS Performance<\/strong><\/h2>\n\n\n\n<p>According to <a href=\"https:\/\/www.questionpro.com\/ebook\/benchmarking-nps-csat-usa-2025\/\">QuestionPro&#8217;s Q1 2025 Benchmarking NPS and CSAT Report<\/a>, the average NPS for automakers is 41. <strong>Toyota dominates with an outstanding NPS of 67<\/strong>, reflecting fierce customer loyalty.<\/p>\n\n\n\n<p>Breakdown of Toyota\u2019s NPS:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2124\" height=\"1576\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/10\/toyota-nps-performance.jpg\" alt=\"toyota-nps-performance\" class=\"wp-image-1040283\"\/><\/figure>\n\n\n\n<ul>\n<li><strong>Promoters: 81%<\/strong><\/li>\n\n\n\n<li><strong>Passives: 5%<\/strong><\/li>\n\n\n\n<li><strong>Detractors: 14%<\/strong><\/li>\n<\/ul>\n\n\n\n<p>With over 80% of customers eager to recommend Toyota and very few detractors, the brand sets the high standard for satisfaction in the automotive sector.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How Does Toyota Compare to Industry Benchmarks?<\/strong><\/h2>\n\n\n\n<p>While many automobile brands work hard to earn customer loyalty, Toyota stands out with an exceptional Net Promoter Score (NPS) that exceeds the industry average.<\/p>\n\n\n\n<p>This strong score reflects what Toyota customers value most:<\/p>\n\n\n\n<ul>\n<li><strong>Reliability: <\/strong>Vehicles are built to last and have low maintenance costs.<\/li>\n\n\n\n<li><strong>Customer-Centric Dealerships: <\/strong>Streamlined purchases and service experiences.<\/li>\n\n\n\n<li><strong>Innovation:<\/strong> Leadership in hybrid technology and safety features (e.g., Toyota Safety Sense).<\/li>\n\n\n\n<li><strong>Resale Value:<\/strong> Consistently high retention of value over time.<\/li>\n<\/ul>\n\n\n\n<p>These strengths make Toyota a standout in a competitive market where trust and long-term value are critical.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.questionpro.com\/ebook\/benchmarking-nps-csat-usa-2025\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1774\" height=\"1566\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/download-full-report-automotive-gated-content-nps.jpg\" alt=\"download-full-report-automotive-gated-content-nps\" class=\"wp-image-1028466\" srcset=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/download-full-report-automotive-gated-content-nps.jpg 1774w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/download-full-report-automotive-gated-content-nps-300x265.jpg 300w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/download-full-report-automotive-gated-content-nps-1024x904.jpg 1024w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/download-full-report-automotive-gated-content-nps-768x678.jpg 768w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/download-full-report-automotive-gated-content-nps-1536x1356.jpg 1536w\" sizes=\"(max-width: 1774px) 100vw, 1774px\" \/><\/a><\/figure>\n\n\n\n<p>These insights come from QuestionPro&#8217;s latest study, which<strong> surveyed 1,000 participants <\/strong>to measure NPS across leading companies and industries. The report is based on real customer feedback from<strong> Q1 2025 <\/strong>and is updated quarterly.<\/p>\n\n\n\n<p>We invite you to download the full report. It&#8217;s a valuable resource for evaluating your company&#8217;s performance and determining your customers&#8217; perceptions of you.<\/p>\n\n\n\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\r\n<script>\r\n  hbspt.forms.create({\r\n    portalId: \"354042\",\r\n    formId: \"97089348-d87e-4534-925c-f0c1319bcc9c\",\r\n    region: \"na1\"\r\n  });\r\n<\/script>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Drives Toyota&#8217;s Strong NPS?<\/strong><\/h2>\n\n\n\n<p>Toyota\u2019s top score isn\u2019t by accident; it\u2019s because of priorities that resonate with owners:<\/p>\n\n\n\n<ul>\n<li><strong>Reliability You Can Count On: <\/strong>Toyota\u2019s reputation for durability (think: the million-mile Tacoma) means less stress for owners and more advocates.<\/li>\n\n\n\n<li><strong>Seamless Ownership Experience:<\/strong> No-haggle pricing and service centers that respond mean every interaction is frictionless.<\/li>\n\n\n\n<li><strong>Innovation That Matters: <\/strong>Hybrids like the Prius and safety tech that matters align with eco-conscious and safety-focused buyers.<\/li>\n\n\n\n<li><strong>Resale Value: <\/strong>Toyota vehicles hold their value better than most others, so owners get paid back long after they buy.<\/li>\n\n\n\n<li><strong>Loyalty Programs:<\/strong> Free maintenance and exclusive offers keep customers coming back for more.<\/li>\n<\/ul>\n\n\n\n<p>That\u2019s why Toyota owners aren\u2019t just happy; they become lifelong advocates. Owners become trusted advocates, telling others to buy the brand.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to Measure and Enhance Your NPS?<\/strong><\/h2>\n\n\n\n<p>Want to know how to measure and improve your Net Promoter Score (NPS) like Toyota? With QuestionPro, the process is simple, insightful, and built to drive real results. Here\u2019s how to get started:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Launch an NPS Survey<\/h3>\n\n\n\n<p>Use QuestionPro\u2019s ready-made <a href=\"https:\/\/www.questionpro.com\/survey-templates\/net-promoter-score-nps-survey\/\">NPS survey template<\/a>, which includes the core 0\u201310 rating questions:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1420\" height=\"543\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/05\/NPS-survey-question.jpg\" alt=\"NPS-survey-question\" class=\"wp-image-1015856\"\/><\/figure>\n\n\n\n<p>To go beyond the number, add the <a href=\"https:\/\/www.questionpro.com\/askwhy\/\">AskWhy follow-up<\/a>, a powerful open-ended question that lets customers explain their score in their own words. It helps uncover the why behind loyalty or dissatisfaction.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Share Your Survey Anywhere<\/h3>\n\n\n\n<p>Reach guests wherever they are via email, SMS, <a href=\"https:\/\/www.questionpro.com\/features\/distributed-via-QRcodes.html\">QR codes<\/a>, or a direct link. Want to target a specific audience? Use <a href=\"https:\/\/www.questionpro.com\/audience\/\">QuestionPro Audience<\/a> to find respondents based on demographics, travel habits, or location.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Track Responses in Real Time<\/h3>\n\n\n\n<p>Your NPS is automatically calculated as results come in. A clean, visual dashboard lets you see who your <a href=\"https:\/\/www.questionpro.com\/blog\/nps-detractor\/\">detractors<\/a>, Passives, and Detractors are. There is no guesswork, just real, actionable feedback.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Turn Feedback Into Action<\/h3>\n\n\n\n<p>Use what your customers tell you to improve the experience where it matters most, whether check-in, room cleanliness, or amenities. QuestionPro\u2019s benchmarking tools also help you compare your NPS with others in your industry to understand how you stack up.<\/p>\n\n\n\n<p>With QuestionPro, you\u2019re not just collecting scores; you\u2019re building stronger relationships, improving service, and making every customer experience better than the last.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Stay Informed with the Latest NPS Trends<\/strong><\/h2>\n\n\n\n<p>Want to know how top Automobile brands earn loyalty and high NPS? Get the <strong>Q1 2025 NPS Benchmark Report <\/strong>to see how leading brands drive customer satisfaction and discover strategies to keep their customers returning.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/www.questionpro.com\/ebook\/benchmarking-nps-csat-usa-2025\/\" style=\"border-radius:35px;background:linear-gradient(135deg,rgb(255,160,3) 0%,rgb(255,105,0) 100%)\"><strong><strong>Download the NPS Benchmark Report Now<\/strong><\/strong><\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p>Want to increase your NPS? <a href=\"https:\/\/www.questionpro.com\/cx\/\">Contact the experts at QuestionPro<\/a> for proper advice on measuring and improving customer satisfaction.<\/p>\n\n\n\n<p><\/p>\n\n\n\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-en.html?product=CX&amp;referralurl=https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/1028436&amp;lang=en&amp;cat=customer-effort-score|cx-2|nps\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>What Makes a Car Ownership Experience Truly Rewarding? Maybe it\u2019s the peace of mind from years of hassle-free driving, the [&hellip;]<\/p>\n","protected":false},"author":51,"featured_media":1040267,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[992,170,303],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Toyota NPS &amp; Customer Satisfaction in 2025 | QuestionPro<\/title>\n<meta name=\"description\" content=\"Toyota NPS highlights the impact of delivering customer-first experiences. Learn what drives lifelong loyalty &amp; how you can achieve similar trust &amp; advocacy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/toyota-nps\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Toyota NPS &amp; Customer Satisfaction in 2025 | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"Toyota NPS highlights the impact of delivering customer-first experiences. Learn what drives lifelong loyalty &amp; how you can achieve similar trust &amp; advocacy.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/toyota-nps\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-30T07:48:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-03T06:10:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/toyota-nps-2025-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2100\" \/>\n\t<meta property=\"og:image:height\" content=\"1254\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Anas Al Masud\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Anas Al Masud\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/toyota-nps\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/toyota-nps\/\"},\"author\":{\"name\":\"Anas Al Masud\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/9eea0e42df379be31b78fff9d6d0ade3\"},\"headline\":\"Toyota NPS &#038; Customer Satisfaction in 2025\",\"datePublished\":\"2025-06-30T07:48:00+00:00\",\"dateModified\":\"2025-10-03T06:10:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/toyota-nps\/\"},\"wordCount\":860,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\"},\"articleSection\":[\"Customer effort score\",\"CX\",\"NPS\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/toyota-nps\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/toyota-nps\/\",\"name\":\"Toyota NPS & Customer Satisfaction in 2025 | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#website\"},\"datePublished\":\"2025-06-30T07:48:00+00:00\",\"dateModified\":\"2025-10-03T06:10:31+00:00\",\"description\":\"Toyota NPS highlights the impact of delivering customer-first experiences. Learn what drives lifelong loyalty & how you can achieve similar trust & advocacy.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/toyota-nps\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.questionpro.com\/blog\/toyota-nps\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/toyota-nps\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.questionpro.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CX\",\"item\":\"https:\/\/www.questionpro.com\/blog\/category\/cx-2\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Toyota NPS &#038; Customer Satisfaction in 2025\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#website\",\"url\":\"https:\/\/www.questionpro.com\/blog\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.questionpro.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/www.questionpro.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/9eea0e42df379be31b78fff9d6d0ade3\",\"name\":\"Anas Al Masud\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/f6a7635b41d5d7d93f424df5177347b8?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/f6a7635b41d5d7d93f424df5177347b8?s=96&d=mm&r=g\",\"caption\":\"Anas Al Masud\"},\"description\":\"Digital Marketing Lead at QuestionPro. SEO-driven content strategist specializing in content that ranks, engages, and converts, while boosting online visibility through hands-on digital marketing expertise.\",\"url\":\"https:\/\/www.questionpro.com\/blog\/author\/anas-al-masud\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Toyota NPS & Customer Satisfaction in 2025 | QuestionPro","description":"Toyota NPS highlights the impact of delivering customer-first experiences. Learn what drives lifelong loyalty & how you can achieve similar trust & advocacy.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.questionpro.com\/blog\/toyota-nps\/","og_locale":"en_US","og_type":"article","og_title":"Toyota NPS & Customer Satisfaction in 2025 | QuestionPro","og_description":"Toyota NPS highlights the impact of delivering customer-first experiences. Learn what drives lifelong loyalty & how you can achieve similar trust & advocacy.","og_url":"https:\/\/www.questionpro.com\/blog\/toyota-nps\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2025-06-30T07:48:00+00:00","article_modified_time":"2025-10-03T06:10:31+00:00","og_image":[{"width":2100,"height":1254,"url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/toyota-nps-2025-1.jpg","type":"image\/jpeg"}],"author":"Anas Al Masud","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"Written by":"Anas Al Masud","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.questionpro.com\/blog\/toyota-nps\/#article","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/toyota-nps\/"},"author":{"name":"Anas Al Masud","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/9eea0e42df379be31b78fff9d6d0ade3"},"headline":"Toyota NPS &#038; Customer Satisfaction in 2025","datePublished":"2025-06-30T07:48:00+00:00","dateModified":"2025-10-03T06:10:31+00:00","mainEntityOfPage":{"@id":"https:\/\/www.questionpro.com\/blog\/toyota-nps\/"},"wordCount":860,"publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/#organization"},"articleSection":["Customer effort score","CX","NPS"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.questionpro.com\/blog\/toyota-nps\/","url":"https:\/\/www.questionpro.com\/blog\/toyota-nps\/","name":"Toyota NPS & Customer Satisfaction in 2025 | QuestionPro","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/#website"},"datePublished":"2025-06-30T07:48:00+00:00","dateModified":"2025-10-03T06:10:31+00:00","description":"Toyota NPS highlights the impact of delivering customer-first experiences. Learn what drives lifelong loyalty & how you can achieve similar trust & advocacy.","breadcrumb":{"@id":"https:\/\/www.questionpro.com\/blog\/toyota-nps\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.questionpro.com\/blog\/toyota-nps\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.questionpro.com\/blog\/toyota-nps\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.questionpro.com\/blog\/"},{"@type":"ListItem","position":2,"name":"CX","item":"https:\/\/www.questionpro.com\/blog\/category\/cx-2\/"},{"@type":"ListItem","position":3,"name":"Toyota NPS &#038; Customer Satisfaction in 2025"}]},{"@type":"WebSite","@id":"https:\/\/www.questionpro.com\/blog\/#website","url":"https:\/\/www.questionpro.com\/blog\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.questionpro.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.questionpro.com\/blog\/#organization","name":"QuestionPro","url":"https:\/\/www.questionpro.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/9eea0e42df379be31b78fff9d6d0ade3","name":"Anas Al Masud","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/f6a7635b41d5d7d93f424df5177347b8?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f6a7635b41d5d7d93f424df5177347b8?s=96&d=mm&r=g","caption":"Anas Al Masud"},"description":"Digital Marketing Lead at QuestionPro. SEO-driven content strategist specializing in content that ranks, engages, and converts, while boosting online visibility through hands-on digital marketing expertise.","url":"https:\/\/www.questionpro.com\/blog\/author\/anas-al-masud\/"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/toyota-nps-2025-1.jpg","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/toyota-nps-2025-1.jpg","author_info":{"display_name":"Anas Al Masud","author_link":"https:\/\/www.questionpro.com\/blog\/author\/anas-al-masud\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/1028436"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/users\/51"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/comments?post=1028436"}],"version-history":[{"count":5,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/1028436\/revisions"}],"predecessor-version":[{"id":1040300,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/1028436\/revisions\/1040300"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/media\/1040267"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/media?parent=1028436"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/categories?post=1028436"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/tags?post=1028436"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}