{"id":1029342,"date":"2025-07-07T00:15:00","date_gmt":"2025-07-07T07:15:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=1029342"},"modified":"2026-11-02T01:47:13","modified_gmt":"2026-11-02T08:47:13","slug":"chevrolet-nps","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/chevrolet-nps\/","title":{"rendered":"Chevrolet NPS 2025: Score, Benchmarks, and What Drives Customer Loyalty"},"content":{"rendered":"\n<p>Chevrolet NPS 2025 stands at 48, according to<a href=\"https:\/\/www.questionpro.com\/ebook\/benchmarking-nps-csat-usa-2025\/\"> QuestionPro&#8217;s Q1 2025 benchmarking study<\/a>. Net Promoter Score (NPS) is a loyalty metric that subtracts the percentage of detractors from the percentage of promoters, on a scale of -100 to 100. That puts Chevrolet seven points above the 41 automotive average.<\/p>\n\n\n\n<p>Other sources report very different numbers, so context matters. In this blog, we&#8217;ll break down the score, compare it with rival automakers, explain why figures vary, and show how to measure NPS yourself.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What is Chevrolet&#8217;s NPS in 2025?<\/strong><\/h2>\n\n\n\n<p>Chevrolet&#8217;s NPS is 48, based on a Q1 2025 survey of 1,000 U.S. consumers (<a href=\"https:\/\/www.questionpro.com\/ebook\/benchmarking-nps-csat-usa-2025\/\">QuestionPro<\/a>). A positive score means promoters outnumber detractors.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2124\" height=\"1576\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/10\/chevrolet-nps-performance.jpg\" alt=\"geico-nps-performance\" class=\"wp-image-1040096\"\/><\/figure>\n\n\n\n<p>NPS comes from one question: <em>how likely are you to recommend this brand to a friend or family member, on a 0 to 10 scale?<\/em> Answers fall into three groups:<\/p>\n\n\n\n<ul>\n<li><strong>Promoters (9 to 10):<\/strong> Loyal owners who actively recommend the brand.<\/li>\n\n\n\n<li><strong>Passives (7 to 8):<\/strong> Satisfied owners who could still switch.<\/li>\n\n\n\n<li><strong>Detractors (0 to 6):<\/strong> Unhappy owners who may discourage others.<\/li>\n<\/ul>\n\n\n\n<p>The formula is simple: NPS equals % promoters minus % detractors. The headline score is the figure to cite. Treat any Chevrolet-only promoter and detractor split with caution unless it names a source.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How does Chevrolet&#8217;s NPS compare with other automakers?<\/strong><\/h2>\n\n\n\n<p>Chevrolet ranks third among five major brands in QuestionPro&#8217;s study. It sits behind Toyota and Honda and ahead of Ford and Nissan.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.questionpro.com\/ebook\/benchmarking-nps-csat-usa-2025\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1774\" height=\"1566\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/download-full-report-automotive-gated-content-nps.jpg\" alt=\"download-full-report-automotive-gated-content-nps\" class=\"wp-image-1028466\" srcset=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/download-full-report-automotive-gated-content-nps.jpg 1774w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/download-full-report-automotive-gated-content-nps-300x265.jpg 300w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/download-full-report-automotive-gated-content-nps-1024x904.jpg 1024w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/download-full-report-automotive-gated-content-nps-768x678.jpg 768w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/06\/download-full-report-automotive-gated-content-nps-1536x1356.jpg 1536w\" sizes=\"(max-width: 1774px) 100vw, 1774px\" \/><\/a><\/figure>\n\n\n\n<div style=\"margin:1.5rem 0;width:100%;max-width:100%;\">\n  <table style=\"border-collapse:collapse;width:100%;max-width:100%;table-layout:auto;\">\n    <thead>\n      <tr>\n        <th style=\"background:#1a2b5e;color:#fff;padding:10px 14px;border:1px solid #C5CFE8;font-size:18px;line-height:1.4;text-align:left;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Brand<\/th>\n        <th style=\"background:#162450;color:#fff;padding:10px 14px;border:1px solid #C5CFE8;font-size:18px;line-height:1.4;text-align:left;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">NPS<\/th>\n        <th style=\"background:#1a2b5e;color:#fff;padding:10px 14px;border:1px solid #C5CFE8;font-size:18px;line-height:1.4;text-align:left;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Versus industry average (41)<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;font-weight:600;\">Toyota<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">67<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">+26<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;font-weight:600;\">Honda<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">57<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">+16<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;font-weight:600;\">Chevrolet<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">48<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">+7<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;font-weight:600;\">Ford<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">32<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">-9<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;font-weight:600;\">Nissan<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">19<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">-22<\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n<\/div>\n\n\n\n<p><strong>Source:<\/strong><a href=\"https:\/\/www.questionpro.com\/blog\/nps-in-the-automotive-industry\/\"> QuestionPro automotive NPS benchmarks<\/a>, Q1 2025, 1,000 U.S. customers. Automotive is one sector among many, so check<a href=\"https:\/\/www.questionpro.com\/blog\/nps-benchmarks-by-industry\/\"> NPS benchmarks by industry<\/a> before comparing across categories.<\/p>\n\n\n\n<p>We invite you to download the full report. It&#8217;s a valuable resource for evaluating your company&#8217;s performance and determining your customers&#8217; perceptions of you.<\/p>\n\n\n\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\r\n<script>\r\n  hbspt.forms.create({\r\n    portalId: \"354042\",\r\n    formId: \"97089348-d87e-4534-925c-f0c1319bcc9c\",\r\n    region: \"na1\"\r\n  });\r\n<\/script>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why do Chevrolet NPS scores differ by source?<\/strong><\/h2>\n\n\n\n<p>Chevrolet scores vary because each source measures something different. Sample, method, and time period all change the result, so NPS, satisfaction indexes, and quality counts are not interchangeable.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">NPS surveys<\/h3>\n\n\n\n<p>Survey-based NPS asks about willingness to recommend. QuestionPro&#8217;s 48 comes from 1,000 U.S. consumers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Satisfaction indexes<\/h3>\n\n\n\n<p>The American Customer Satisfaction Index (ACSI) is a 0 to 100 score built from customer surveys. In its<a href=\"https:\/\/theacsi.com\/news-and-resources\/press-releases\/2026\/07\/21\/press-release-automobile-study-2026\/\" target=\"_blank\" rel=\"noreferrer noopener\"> 2026 automobile study<\/a>, Chevrolet scored 75, down 5%. The industry average was 78 and Toyota led at 83. The study drew on 6,699 surveys collected from July 2025 to June 2026.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Initial quality studies<\/h3>\n\n\n\n<p>The<a href=\"https:\/\/www.jdpower.com\/business\/quality\/us-initial-quality-study-iqs\" target=\"_blank\" rel=\"noreferrer noopener\"> J.D. Power U.S. Initial Quality Study<\/a> counts problems per 100 vehicles (PP100) during the first 90 days of ownership. Lower is better. In 2026,<a href=\"https:\/\/gmauthority.com\/blog\/2026\/06\/chevy-ranks-above-average-in-jd-power-2026-u-s-initial-quality-study\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Chevrolet scored 171 PP100<\/a> against an industry average of 175. It ranked ninth among mass-market brands, and the Blazer and Tahoe won segment awards. The study covered 78,514 owners.<\/p>\n\n\n\n<p>Read these as three views of the same brand. None of them contradicts the others.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What drives Chevrolet customer loyalty, and what holds it back?<\/strong><\/h2>\n\n\n\n<p>Chevrolet&#8217;s lead over Ford and Nissan likely comes from a broad lineup and perceived value. Recent satisfaction and quality data point to risks. The drivers below are interpretations, not survey findings.<\/p>\n\n\n\n<p><strong>What helps loyalty<\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Wide lineup:<\/strong> Trucks, SUVs, EVs, and performance cars give owners a Chevrolet for each life stage.<\/li>\n\n\n\n<li><strong>Perceived value:<\/strong> QuestionPro&#8217;s automotive benchmarks note that owners feel they get more for their money.<\/li>\n\n\n\n<li><strong>Driver-assist technology:<\/strong> Super Cruise, GM&#8217;s hands-free highway driving system, sets some models apart.<\/li>\n\n\n\n<li><strong>Dealer reach:<\/strong> A large U.S. dealer footprint keeps sales and service close to owners.<\/li>\n<\/ul>\n\n\n\n<p><strong>What holds it back<\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Falling satisfaction:<\/strong> The ACSI score dropped 5% to 75 in 2026, below the 78 industry average.<\/li>\n\n\n\n<li><strong>Mid-pack quality:<\/strong> Chevrolet ranked ninth among mass-market brands in the 2026 J.D. Power study.<\/li>\n\n\n\n<li><strong>Uneven dealer experience:<\/strong> NPS is a brand score, but owners judge individual stores. One poor service visit can turn a passive into a detractor.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step-by-step guide to measuring NPS for a car brand or dealership<\/strong><\/h2>\n\n\n\n<p>You can measure NPS in five steps: ask the question, pick the moment, add a follow-up, calculate, and segment. The same steps work for a manufacturer, a dealer group, or a single store.<\/p>\n\n\n\n<ol>\n<li><strong>Ask the core question.<\/strong><br>&#8220;How likely are you to recommend this dealership to a friend or family member?&#8221; Use a ready-made<a href=\"https:\/\/www.questionpro.com\/survey-templates\/net-promoter-score-nps-survey\/\"> NPS survey template<\/a> to start fast.<br><\/li>\n\n\n\n<li><strong>Pick the moment.<\/strong><br>Send a transactional survey within 24 hours of a sale or service visit. Send a relationship survey about 90 days after purchase.<br><\/li>\n\n\n\n<li><strong>Add an open-ended follow-up.<\/strong><br>Ask &#8220;Why did you give that score?&#8221; An<a href=\"https:\/\/www.questionpro.com\/askwhy\/\"> AskWhy<\/a> question prompts respondents to explain their rating in their own words.<br><\/li>\n\n\n\n<li><strong>Calculate the score.<\/strong><br>Take the industry split from<a href=\"https:\/\/www.questionpro.com\/blog\/nps-in-the-automotive-industry\/\"> QuestionPro&#8217;s automotive NPS study<\/a>: 59% promoters, 23% passives, and 18% detractors. NPS equals 59 minus 18, or 41.<br><\/li>\n\n\n\n<li><strong>Segment and act.<\/strong><br>Break results down by model, store, and region. Contact detractors quickly.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Track dealership feedback at scale<\/strong><\/h3>\n\n\n\n<p>Dealer groups can run these surveys across many locations. QuestionPro&#8217;s<a href=\"https:\/\/www.questionpro.com\/autox\/\"> Automotive Customer Experience<\/a> solution is built for sales and service feedback, and general<a href=\"https:\/\/www.questionpro.com\/survey-software\/\"> survey software<\/a> covers one-off studies.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Which NPS benchmark should you compare against?<\/strong><\/h2>\n\n\n\n<p>Compare against the benchmark that matches your scope. A single dealership should not measure itself against a national brand score.<\/p>\n\n\n\n<div style=\"margin:1.5rem 0;width:100%;max-width:100%;\">\n  <table style=\"border-collapse:collapse;width:100%;max-width:100%;table-layout:auto;\">\n    <thead>\n      <tr>\n        <th style=\"background:#1a2b5e;color:#fff;padding:10px 14px;border:1px solid #C5CFE8;font-size:18px;line-height:1.4;text-align:left;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Your situation<\/th>\n        <th style=\"background:#162450;color:#fff;padding:10px 14px;border:1px solid #C5CFE8;font-size:18px;line-height:1.4;text-align:left;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Best comparison<\/th>\n        <th style=\"background:#1a2b5e;color:#fff;padding:10px 14px;border:1px solid #C5CFE8;font-size:18px;line-height:1.4;text-align:left;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Why<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;font-weight:600;\">Automaker or national brand<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Industry average (41) and direct rivals<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Same customer base and sampling logic<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;font-weight:600;\">Dealer group<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Your own quarterly trend plus the brand average<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Controls for local market differences<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;font-weight:600;\">Single dealership<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Your last four quarters, then peer stores<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Small samples swing widely<\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Common mistakes when reading Chevrolet NPS<\/strong><\/h2>\n\n\n\n<p>The most common mistake is treating one NPS figure as a verdict. A score is a starting point for questions.<\/p>\n\n\n\n<ul>\n<li><strong>Mixing sources.<\/strong><br>Comparing a 48 from one study with a -24 from another compares different methods.<br><\/li>\n\n\n\n<li><strong>Ignoring sample size.<\/strong><br>A store with 30 responses can swing by 20 points on a handful of replies.<br><\/li>\n\n\n\n<li><strong>Skipping passives.<\/strong><br>Passives are the easiest group to move toward promoters.<br><\/li>\n\n\n\n<li><strong>Using one survey for everything.<\/strong><br>A transactional survey tied to a specific visit shows what to fix. A brand-level score does not.<br><\/li>\n\n\n\n<li><strong>Reading a snapshot as a trend.<\/strong><br>The 48 reflects Q1 2025. ACSI data shows satisfaction has moved since.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Chevrolet&#8217;s score tells every brand<\/strong><\/h2>\n\n\n\n<p>Chevrolet&#8217;s 48 shows that a broad lineup and fair pricing can earn loyalty. Its slipping 2026 satisfaction score shows how quickly that goodwill can erode.<\/p>\n\n\n\n<p>Brands that track NPS every quarter, read the comments behind it, and fix detractor issues fast stay ahead. A platform such as<a href=\"https:\/\/www.questionpro.com\/cx\/\"> QuestionPro Customer Experience<\/a> makes that routine instead of occasional.<\/p>\n\n\n\n<p>Want to know how leading Automobile brands earn loyalty and high NPS? Get the <strong>Q1 2025 NPS Benchmark Report <\/strong>to see how leading brands drive customer satisfaction and find strategies to keep their customers returning.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/www.questionpro.com\/ebook\/benchmarking-nps-csat-usa-2025\/\" style=\"border-radius:35px;background:linear-gradient(135deg,rgb(255,160,3) 0%,rgb(255,105,0) 100%)\"><strong><strong>Download the NPS Benchmark Report Now<\/strong><\/strong><\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p>Want to increase your NPS? <a href=\"https:\/\/www.questionpro.com\/cx\/\">Contact the experts at QuestionPro<\/a> for proper advice on measuring and improving customer satisfaction.<\/p>\n\n\n\n<p><\/p>\n\n\n\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-en.html?product=CX&amp;referralurl=https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/1029342&amp;lang=en&amp;cat=customer-effort-score|cx-2|nps\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions (FAQs)<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1793608839821\"><strong class=\"schema-faq-question\"><strong>Is a Chevrolet NPS of 48 good?<\/strong><\/strong> <p class=\"schema-faq-answer\">Yes. A score of 48 is solid because it sits seven points above the 41 automotive average in QuestionPro&#8217;s Q1 2025 study. It still trails Toyota at 67 and Honda at 57, so Chevrolet has room to grow.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1793608848571\"><strong class=\"schema-faq-question\"><strong>How often should a car dealership measure NPS?<\/strong><\/strong> <p class=\"schema-faq-answer\">Send a transactional survey after every sale or service visit. Run a relationship survey once or twice a year. Report results quarterly, because small samples at a single store can swing widely from month to month.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1793608854628\"><strong class=\"schema-faq-question\"><strong>Does NPS predict whether a Chevrolet owner will buy again?<\/strong><\/strong> <p class=\"schema-faq-answer\">NPS signals loyalty but does not guarantee repurchase. Pair it with a direct question about purchase intent, such as whether the owner would buy another Chevrolet, and compare answers by model and length of ownership.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1793608882945\"><strong class=\"schema-faq-question\"><strong>What is the difference between NPS and CSAT for automakers?<\/strong><\/strong> <p class=\"schema-faq-answer\">NPS asks how likely a customer is to recommend the brand, which reflects long-term loyalty. Customer satisfaction score (CSAT) asks how satisfied they were with one experience, such as a service visit. Automakers usually track both.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1793608890396\"><strong class=\"schema-faq-question\"><strong>Where can I find the latest Chevrolet customer satisfaction data?<\/strong><\/strong> <p class=\"schema-faq-answer\">Check ACSI&#8217;s automobile study each July and J.D. Power&#8217;s Initial Quality Study each June. Both publish brand-level Chevrolet results. NPS benchmark reports, such as QuestionPro&#8217;s quarterly study, add a loyalty view.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Chevrolet NPS 2025 stands at 48, according to QuestionPro&#8217;s Q1 2025 benchmarking study. Net Promoter Score (NPS) is a loyalty [&hellip;]<\/p>\n","protected":false},"author":51,"featured_media":1040080,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"Chevrolet NPS","_yoast_wpseo_title":"Chevrolet NPS 2025: Score, Benchmarks and Loyalty Drivers","_yoast_wpseo_metadesc":"Chevrolet NPS 2025 is 48 against a 41 industry average. 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It still trails Toyota at 67 and Honda at 57, so Chevrolet has room to grow.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.questionpro.com\/blog\/chevrolet-nps\/#faq-question-1793608848571","position":2,"url":"https:\/\/www.questionpro.com\/blog\/chevrolet-nps\/#faq-question-1793608848571","name":"How often should a car dealership measure NPS?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Send a transactional survey after every sale or service visit. Run a relationship survey once or twice a year. Report results quarterly, because small samples at a single store can swing widely from month to month.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.questionpro.com\/blog\/chevrolet-nps\/#faq-question-1793608854628","position":3,"url":"https:\/\/www.questionpro.com\/blog\/chevrolet-nps\/#faq-question-1793608854628","name":"Does NPS predict whether a Chevrolet owner will buy again?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"NPS signals loyalty but does not guarantee repurchase. Pair it with a direct question about purchase intent, such as whether the owner would buy another Chevrolet, and compare answers by model and length of ownership.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.questionpro.com\/blog\/chevrolet-nps\/#faq-question-1793608882945","position":4,"url":"https:\/\/www.questionpro.com\/blog\/chevrolet-nps\/#faq-question-1793608882945","name":"What is the difference between NPS and CSAT for automakers?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"NPS asks how likely a customer is to recommend the brand, which reflects long-term loyalty. Customer satisfaction score (CSAT) asks how satisfied they were with one experience, such as a service visit. Automakers usually track both.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.questionpro.com\/blog\/chevrolet-nps\/#faq-question-1793608890396","position":5,"url":"https:\/\/www.questionpro.com\/blog\/chevrolet-nps\/#faq-question-1793608890396","name":"Where can I find the latest Chevrolet customer satisfaction data?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Check ACSI's automobile study each July and J.D. Power's Initial Quality Study each June. Both publish brand-level Chevrolet results. NPS benchmark reports, such as QuestionPro's quarterly study, add a loyalty view.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/07\/chevrolet-nps-2025-1.jpg","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/07\/chevrolet-nps-2025-1.jpg","author_info":{"display_name":"Anas Al Masud","author_link":"https:\/\/www.questionpro.com\/blog\/author\/anas-al-masud\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/1029342"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/users\/51"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/comments?post=1029342"}],"version-history":[{"count":4,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/1029342\/revisions"}],"predecessor-version":[{"id":1125090,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/1029342\/revisions\/1125090"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/media\/1040080"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/media?parent=1029342"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/categories?post=1029342"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/tags?post=1029342"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}