{"id":1035006,"date":"2025-08-19T01:41:00","date_gmt":"2025-08-19T08:41:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=1035006"},"modified":"2025-08-27T02:27:28","modified_gmt":"2025-08-27T09:27:28","slug":"insurance-nps","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/insurance-nps\/","title":{"rendered":"Insurance NPS: Benchmarks &#038; Performance Analysis in 2025"},"content":{"rendered":"\n<p>The insurance world isn\u2019t just about policies and premiums anymore. It\u2019s about experiences, trust, and how customers feel after interacting with their insurer. In an industry built on long-term relationships, NPS has become a critical measure of loyalty and brand health.<\/p>\n\n\n\n<p>In this article, we unpack the NPS performance of leading insurance brands in 2025 and offer guidance on how to interpret and improve these scores.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What is NPS, and How to Calculate?<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">Net Promoter Score (NPS)<\/a> is a widely used loyalty metric that helps you understand whether your customers are likely to recommend your brand to others. It&#8217;s based on a simple but telling question:<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>&#8220;How likely are you to recommend [Company Z] to a friend or colleague?&#8221;<\/strong><\/p>\n\n\n\n<p>Responses fall into three categories:<\/p>\n\n\n\n<ul>\n<li><strong>Promoters (9\u201310):<\/strong> Loyal fans who fuel growth through positive word of mouth.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>Passives (7\u20138):<\/strong> Satisfied but unenthusiastic customers who might switch to competitors.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>Detractors (0\u20136): <\/strong>Unhappy customers who could damage your brand\u2019s reputation.<\/li>\n<\/ul>\n\n\n\n<p>The formula is simple:<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>NPS = % Promoters \u2013 % Detractors<\/strong><\/p>\n\n\n\n<p>Your score can range from -100 to +100. The higher, the better.<\/p>\n\n\n\n<p>The QuestionPro NPS Calculator makes it easy to calculate your Net Promoter Score in just a few clicks. Whether you&#8217;re entering the number of promoters, passives, and detractors manually or using its built-in goal-setting feature, the tool instantly shows your NPS score, giving you a clear picture of <a href=\"https:\/\/www.questionpro.com\/blog\/customer-loyalty-what-it-is\/\">customer loyalty<\/a>.<\/p>\n\n\n\n<p>From email surveys to in-store kiosks, QuestionPro helps you collect, calculate, and improve your NPS\u2014all from one easy-to-use platform.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.questionpro.com\/nps-calculator\/\"><strong>Net Promoter Score Calculator<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Insurance Industry NPS in 2025: Where Do Things Stand?<\/strong><\/h2>\n\n\n\n<p>According to <a href=\"https:\/\/www.questionpro.com\/ebook\/benchmarking-nps-csat-usa-2025\/\">QuestionPro\u2019s Q1 2025 Benchmarking NPS and CSAT Report<\/a>, the insurance industry has an average NPS of 23, the lowest among all seven industries surveyed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2124\" height=\"1576\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/08\/Insurance-Industry-NPS-Performance.jpg\" alt=\"Insurance-Industry-NPS-Performance\" class=\"wp-image-1035007\"\/><\/figure>\n\n\n\n<ul>\n<li><strong>Promoters:<\/strong> 46%<\/li>\n\n\n\n<li><strong>Passives:<\/strong> 31%<\/li>\n\n\n\n<li><strong>Detractors: <\/strong>23%<\/li>\n<\/ul>\n\n\n\n<p><strong>Customer Satisfaction Score (CSAT): 70%<\/strong><\/p>\n\n\n\n<p>This indicates that while nearly half of customers are loyal advocates, a significant number are either dissatisfied or neutral, putting pressure on insurers to improve service consistency and personalization.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How Does Insurance Stack Up Against Other Industries?<\/strong><\/h2>\n\n\n\n<p>Let\u2019s take a look at where the insurance sector stands compared to others:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>Industry<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>NPS<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Hotel &amp; Hospitality<\/td><td class=\"has-text-align-center\" data-align=\"center\">44<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Banking &amp; Credit Unions<\/td><td class=\"has-text-align-center\" data-align=\"center\">41<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Automotive<\/td><td class=\"has-text-align-center\" data-align=\"center\">41<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Big Box Retail<\/td><td class=\"has-text-align-center\" data-align=\"center\">37<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Grocery Retail<\/td><td class=\"has-text-align-center\" data-align=\"center\">37<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Airlines<\/td><td class=\"has-text-align-center\" data-align=\"center\">33<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Insurance<\/td><td class=\"has-text-align-center\" data-align=\"center\">23<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>This comparison underscores that the insurance sector has room to grow in fostering loyalty and trust, particularly in an environment where digital transformation and customer expectations are evolving rapidly.<\/p>\n\n\n\n<p>Despite a modest industry average, some insurance providers are outperforming by focusing on customer-centric strategies. Here&#8217;s a snapshot of the top five brands:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>Brand<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>NPS<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">USAA<\/td><td class=\"has-text-align-center\" data-align=\"center\">54<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">State Farm<\/td><td class=\"has-text-align-center\" data-align=\"center\">28<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">GEICO<\/td><td class=\"has-text-align-center\" data-align=\"center\">20<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Progressive<\/td><td class=\"has-text-align-center\" data-align=\"center\">15<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Allstate<\/td><td class=\"has-text-align-center\" data-align=\"center\">13<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<ul>\n<li><strong>USAA Leads the Pack<\/strong><br>With an impressive NPS of 54, USAA stands out as a leader in the insurance industry. Their success is driven by strong trust, a clear customer-first approach, and exceptional service, especially among military families.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>Midfield Players: State Farm and GEICO<\/strong><br>State Farm scores a 28 NPS, with a respectable 51% of Promoters. While their numbers reflect decent loyalty, a sizable base of Passives and Detractors remains, indicating inconsistent customer experiences. GEICO, with an NPS of 20, appears to be struggling despite its brand recognition, particularly in terms of emotional connection and service delivery.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>Challenged Brands: Progressive and Allstate<\/strong><br>Progressive and Allstate lag with NPS scores of 15 and 13, respectively. Allstate, in particular, has a Detractor rate of 35%, which is a clear red flag. These brands need to focus on recovery strategies, enhancing digital experiences, and delivering empathetic service.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.questionpro.com\/ebook\/benchmarking-nps-csat-usa-2025\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1278\" height=\"1478\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/07\/download-full-report-insurance.jpg\" alt=\"download-full-report-insurance\" class=\"wp-image-1030827\"\/><\/a><\/figure>\n\n\n\n<p>These insights come from QuestionPro&#8217;s latest study, which <strong>surveyed 1,000 participants<\/strong> to measure NPS across leading companies and industries. The report is based on real customer feedback from <strong>Q1 2025<\/strong> and is updated quarterly.<\/p>\n\n\n\n<p>We invite you to download the full report. It&#8217;s a valuable resource for evaluating your company&#8217;s performance and determining your customers&#8217; perceptions of you.<\/p>\n\n\n\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\r\n<script>\r\n  hbspt.forms.create({\r\n    portalId: \"354042\",\r\n    formId: \"97089348-d87e-4534-925c-f0c1319bcc9c\",\r\n    region: \"na1\"\r\n  });\r\n<\/script>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Do These Scores Tell Us?<\/strong><\/h2>\n\n\n\n<p>The data reveals important lessons about what works \u2014 and what doesn\u2019t \u2014 when it comes to loyalty in insurance:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What\u2019s Working:<\/h3>\n\n\n\n<ul>\n<li><strong>High-Touch Service Builds Loyalty: <\/strong>Brands like USAA win by offering personalized support that builds deep customer trust.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>Clear Communication &amp; Transparency: <\/strong>Customers value brands that make policies, billing, and claims easy to understand.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>Efficient Claims Handling:<\/strong> Fast, fair claims processing often correlates with higher Promoter rates.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Where Challenges Persist:<\/h3>\n\n\n\n<ul>\n<li><strong>Inconsistent Service Experiences: <\/strong>Some brands struggle to deliver a consistent service experience across their agents, apps, and branches.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>Reputation Recovery:<\/strong> Brands with a high number of detractors often carry the baggage of past service issues or negative publicity.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>Tech Integration Without the Human Element: <\/strong>While self-service is critical, it must be balanced with empathetic support when needed.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-columns gb-slate-section-accordion-and-text gb-slate-section-text-accordion gb-layout-columns-2 gb-2-col-equal gb-has-custom-background-color gb-has-custom-text-color gb-columns-center alignfull\" style=\"padding-top:3em;padding-right:1em;padding-bottom:3em;padding-left:1em;background-color:#ffffff;color:#1f1f1f\"><div class=\"gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column\" style=\"max-width:1200px\">\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\">\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#082c64\"><strong>Discover What Major Brands are Doing to Achieve an Excellent NPS<\/strong><\/h2>\n\n\n\n<p class=\"has-text-color\" style=\"color:#1f1f1f\">Click here to access a detailed analysis of how the major <strong>Insurance<\/strong> industries included in our study maintain customer satisfaction and how this has impacted their Net Promoter Score.<\/p>\n\n\n\n<p class=\"has-text-color\" style=\"color:#1f1f1f\"><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\">\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-slate-accordion gpb-rounded-md gb-block-accordion gb-font-size-20\"><details><summary class=\"gb-accordion-title\">USAA NPS<\/summary><div class=\"gb-accordion-text\">\n<p class=\"has-text-color\" style=\"color:#1f1f1f\">With an impressive NPS of 54, USAA leads the pack in customer loyalty. Known for putting members first, USAA has earned deep trust\u2014particularly among military families\u2014through outstanding service, tailored solutions, and a reputation for reliability.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"https:\/\/www.questionpro.com\/blog\/usaa-nps\/\" style=\"border-radius:4px;color:#353535;background-color:#ffffff\"><strong>Learn More<\/strong><\/a><\/div>\n<\/div>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-slate-accordion gpb-rounded-md gb-block-accordion gb-font-size-20\"><details><summary class=\"gb-accordion-title\">State Farm NPS<\/summary><div class=\"gb-accordion-text\">\n<p class=\"has-text-color\" style=\"color:#1f1f1f\">State Farm\u2019s NPS of 28 reflects moderate loyalty. While many customers value its wide agent network and accessible services, inconsistent experiences leave a notable share of customers as Passives or Detractors, suggesting room for improvement in overall satisfaction.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"https:\/\/www.questionpro.com\/blog\/state-farm-nps\/\" style=\"border-radius:4px;color:#353535;background-color:#ffffff\"><strong>Learn More<\/strong><\/a><\/div>\n<\/div>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-slate-accordion gpb-rounded-md gb-block-accordion gb-font-size-20\"><details><summary class=\"gb-accordion-title\">GEICO NPS<\/summary><div class=\"gb-accordion-text\">\n<p class=\"has-text-color\" style=\"color:#1f1f1f\">GEICO, scoring an NPS of 20, lags behind despite strong brand recognition and competitive pricing. The relatively low score points to challenges in building stronger emotional connections and improving service experiences to match its marketing reach.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"https:\/\/www.questionpro.com\/blog\/geico-nps\/\" style=\"border-radius:4px;color:#353535;background-color:#ffffff\"><strong>Learn More<\/strong><\/a><\/div>\n<\/div>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-slate-accordion gpb-rounded-md gb-block-accordion gb-font-size-20\"><details><summary class=\"gb-accordion-title\">Allstate NPS<\/summary><div class=\"gb-accordion-text\">\n<p>At an NPS of 13, Allstate ranks the lowest among major insurers. Despite its established reputation, the brand faces difficulties in creating positive, lasting impressions, with many customers citing issues in claims handling and service consistency.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link has-text-color wp-element-button\" href=\"https:\/\/www.questionpro.com\/blog\/allstate-nps\/\" style=\"border-radius:4px;color:#353535\"><strong>Learn More<\/strong><\/a><\/div>\n<\/div>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-slate-accordion gpb-rounded-md gb-block-accordion gb-font-size-20\"><details><summary class=\"gb-accordion-title\">Progressive NPS<\/summary><div class=\"gb-accordion-text\">\n<p class=\"has-text-color\" style=\"color:#1f1f1f\">Progressive posts an NPS of 15, signaling weak customer advocacy. While known for its innovative offerings and competitive rates, the insurer struggles with delivering consistent service experiences that foster long-term loyalty.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"https:\/\/www.questionpro.com\/blog\/progressive-nps\/\" style=\"border-radius:4px;color:#353535;background-color:#ffffff\"><strong>Learn More<\/strong><\/a><\/div>\n<\/div>\n<\/div><\/details><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How to Measure and Improve Your Insurance NPS<\/h2>\n\n\n\n<p>To stay competitive and meet rising customer expectations, insurers must commit to consistent measurement and actionable improvements:<\/p>\n\n\n\n<ol>\n<li><strong>Set Your Baseline<br><\/strong>Use tools like QuestionPro\u2019s <a href=\"https:\/\/www.questionpro.com\/survey-templates\/net-promoter-score-nps-survey\/\">NPS survey templates<\/a> to benchmark performance. Standardize survey timing and formats for accurate tracking and reporting.<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\">\n<li><strong>Segment Results<br><\/strong>Analyze feedback by policy type (auto, life, health), customer tenure, and channel (agent vs. digital). Each segment may reveal different friction points or moments of delight.<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\">\n<li><strong>Track Progress Quarterly<br><\/strong>Seasonality, claims volume, and renewal cycles all impact satisfaction. Regular quarterly reviews help spot patterns and measure the effect of service initiatives.<\/li>\n<\/ol>\n\n\n\n<ol start=\"4\">\n<li><strong>Close the Feedback Loop<br><\/strong>Respond promptly to low scores. Offer recovery calls, personalized follow-ups, or quick fixes to convert detractors into loyalists.<\/li>\n<\/ol>\n\n\n\n<ol start=\"5\">\n<li><strong>Use Predictive Insights<br><\/strong>Leverage NPS trend data to flag at-risk policyholders and proactively engage them before churn occurs.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/CX-main-mock.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>With QuestionPro Customer Experience, you can measure your Net Promoter Score in minutes, as well as implement initiatives and systems to maintain constant monitoring that allows you to keep your customers satisfied and stay on par with major leaders in your industry.<\/p>\n\n\n\n<p><\/p>\n\n\n\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-en.html?product=CX&amp;referralurl=https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/1035006&amp;lang=en&amp;cat=customer-effort-score|cx-2|nps\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Conclusion: The Road Ahead for Insurance Brands<\/strong><\/h2>\n\n\n\n<p>The insurance industry\u2019s average NPS of 23 in 2025 shows there&#8217;s plenty of ground to cover when it comes to customer loyalty. But there\u2019s also a clear blueprint for growth.<\/p>\n\n\n\n<p>Brands that focus on empathetic service, seamless digital experiences, and real-time responsiveness can bridge the loyalty gap and outperform the competition. As USAA demonstrates, trust isn&#8217;t built on price alone. It\u2019s earned through every interaction that makes customers feel seen, heard, and supported.<\/p>\n\n\n\n<p>To learn how your brand compares and to start your own journey toward loyalty leadership, explore the tools and insights available in QuestionPro Customer Experience.<\/p>\n\n\n\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><button>LEARN MORE<\/button><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The insurance world isn\u2019t just about policies and premiums anymore. It\u2019s about experiences, trust, and how customers feel after interacting [&hellip;]<\/p>\n","protected":false},"author":51,"featured_media":1035022,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[992,170,303],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Insurance NPS: Benchmarks &amp; Performance Analysis in 2025<\/title>\n<meta name=\"description\" content=\"Discover the latest Insurance NPS benchmarks in 2025. Explore performance analysis of leading insurance providers and learn how customer experience impacts loyalty.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/insurance-nps\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Insurance NPS: Benchmarks &amp; Performance Analysis in 2025\" \/>\n<meta property=\"og:description\" content=\"Discover the latest Insurance NPS benchmarks in 2025. 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