There has been a lot going on in terms of customer feedback lately. Today, I thought I would share a little link love and give you a quick overview of what other experts have been writing about when it comes to “customer feedback.”<\/p>\n\n\n\n
Customer Feedback Listening Posts: In my previous post about customer research trends, I mentioned that collecting feedback has gone far beyond the traditional phone, paper and even online surveys. In this article, Jeff Henning does a terrific job of drilling down into several different customer feedback channels that you can use.<\/p>\n\n\n\n
Expand Customer Feedback Ahead of Product Launch: Why is it that so many of us product development people feel like it’s easier to think about what the customer wants instead of just asking? Morey Stettner has the right idea in this article. Ask the customer these three simple questions: What is the problem? What kind of product or service would you like to have? What else? The point here isn’t to be sophisticated, but to stop and take advantage of an opportunity to involve your customer in designing their next product or service.<\/p>\n\n\n\n\t