A hero stands out in one area<\/b><\/p>\n\n\n\n
Our definition of \u2018hero\u2019 evolves over time. When we are young, it might be the superhero from a movie, an actor or a sports star (if we are honest, some of us still hold them up as heroes). Over time, our definition evolves as we look at our military, first responders and certainly our frontline healthcare workers. We don\u2019t have to pick out just one hero, we should recognize that we can have heroes for different reasons. One thing a hero should have, is that they should stand out in one area.<\/span><\/p>\n\n\n\n Despite years of following and even occasional interactions, I get to meet one of my heroes in Customer Experience this week. Of course, times being what they are, it will not be an in person meeting, but it will be the first time I\u2019ll get to watch <\/span>Shep Hyken<\/span><\/a> speaking live. It also happens to be at <\/span>Connext Live!<\/span> Which is being sponsored by <\/span>QuestionPro<\/span><\/a>. I\u2019m looking forward to the opportunity to have a Q&A with someone that I respect, takes a practical view of <\/span>CX<\/span><\/a> and genuinely seems to enjoy the field as assessed by his writing, speaking and even cartooning of the topic. Certainly someone, that I will say, stands out in an area. <\/span><\/p>\n\n\n\n\t