{"id":116583,"date":"2021-02-04T15:36:02","date_gmt":"2021-02-04T23:36:02","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=116583"},"modified":"2025-07-15T22:29:13","modified_gmt":"2025-07-16T05:29:13","slug":"cx-top-provider-gartner-voc-rankings","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/cx-top-provider-gartner-voc-rankings\/","title":{"rendered":"QuestionPro Named Top Provider in Gartner Voice of the Customer Rankings"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">QuestionPro is privileged to receive the highest score out of 15 total VoC providers. The highest score in the Vendors\u2019 Product Scores for Small and Midsize Business Use Case category was 3.41 out of 5 and this score was awarded to QuestionPro. <\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">Gartner, Inc went on to say in the January 2021 report, \u201cQuestionPro provides a well-rounded VoC capability for SMBs looking for a cost-effective solution. It provides capabilities such as ticketing, hierarchy management and correlation analysis that are usually seen in much more expensive offerings.\u201d<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">QuestionPro CX is paving the way with innovative methods and ideas to the world of Customer Experience. When you break CX down to its most basic elements it\u2019s really about supporting the people who care enough to talk about your company. From understanding their feelings to changing the way you interact with them, it is our mission to advance your relationship with them.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">This is not the first time Gartner has recognized QuestionPro CX. In 2020, QuestionPro CX was also recognized as a niche player in the 2020 Gartner Magic Quadrant for Voice of the Customer study.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Gartner, Inc. (NYSE: IT) is the world\u2019s leading research and advisory company and a member of the S&amp;P 500. Its report evaluated only 15 VoC providers out of the more than 1,000 options, basing the decision on vendors\u2019 vision and technology and the fact that only a few vendors have a comprehensive, integrated capability that met the report\u2019s criteria.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400; color: #999999;\"><strong>Legal jargon<\/strong><br><\/span><span style=\"font-weight: 400; color: #999999;\">Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\"><strong>QuestionPro offers some of the most advanced customer experience tools available.<\/strong> Gain valuable insights into your customers\u2019 thoughts and feelings using&nbsp;<\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">QuestionPro CX software<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;today.<\/span><\/p>\n\n\n\n<p class=\"has-text-align-center\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/info.questionpro.com\/meetings\/kenneth-peterson\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Book Demo<\/strong><\/a><\/span><\/p>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Related Content<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/03\/VOC-software.jpg\" alt=\"delta-air-lines-nps-2025\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\"><a href=\"https:\/\/www.questionpro.com\/blog\/voc-software\/\"><strong>Best Voice of the Customer (VoC) Software &amp; Tools in 2025<\/strong><\/a><\/h5>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/07\/voice-of-the-customer-programs.jpg\" alt=\"southwest-airlines-nps-2025\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\"><a href=\"https:\/\/www.questionpro.com\/blog\/voice-of-the-customer-programs\/\"><strong>Voice of the Customer Programs: What It Is, Implementations<\/strong><\/a><\/h5>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/Anas_Meta-image-Template-BLOG-BLOG-9.png\" alt=\"united-airlines-nps-2025\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\"><a href=\"https:\/\/www.questionpro.com\/blog\/share-of-voice\/\"><strong>Share of Voice: What It Is, Importance + How to Measure<\/strong><\/a><\/h5>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>QuestionPro is privileged to receive the highest score out of 15 total VoC providers. The highest score in the Vendors\u2019 [&hellip;]<\/p>\n","protected":false},"author":68,"featured_media":116592,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[169,204],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>QuestionPro Named Top Provider in Gartner Voice of the Customer Rankings | QuestionPro<\/title>\n<meta name=\"description\" content=\"QuestionPro is privileged to receive the highest score out of 15 total VoC providers. 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