{"id":116735,"date":"2021-02-09T06:28:30","date_gmt":"2021-02-09T14:28:30","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=116735"},"modified":"2021-02-09T06:28:30","modified_gmt":"2021-02-09T14:28:30","slug":"awards-and-accolades","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/awards-and-accolades\/","title":{"rendered":"And the award goes to\u2026"},"content":{"rendered":"

Accolades are great<\/b><\/p>\n

Last week, our QuestionPro CX software received <\/span>another glowing write-up<\/span><\/a> by industry analysts.\u00a0 It wraps up our 2020 reviews with great stories from multiple highly regarded research firms like this <\/span>one <\/span><\/a>and one <\/span>here<\/span><\/a> from earlier in the year.\u00a0 Unlike the celebrity award season which seemingly takes place over a short time with awards like the Academy, Golden Globes and Grammy Awards, our accolades tend to take place over a longer time and without much fanfare except for the occasional press release.\u00a0\u00a0<\/span><\/p>\n

Despite the lack of public fanfare, it is great for everyone in our organization to see where their hard work is being recognized, not only in our success as a company, but also by the industry visionaries.\u00a0 It really takes quite a bit of effort to make it all happen between product planning and engineering and even the development operations team that keeps everything running.\u00a0 If it were an Oscar, it would be during the untelevised portion, but in my world these are the ones that should be giving long winded \u201cThank You\u201d speeches to the global audience that tuned in.\u00a0 We also have people working hard on the front lines, our marketing team which gets us noticed in the first place and the account management team which makes certain we deliver on our promises.\u00a0 It really is a team effort, and my speech would probably start out with me individually thanking the nearly 300 dedicated QuestionPro employees that made this all happen\u2026.probably only to be cut off by the music taking us into commercial\u2026.<\/span><\/p>\n

Where is the ceremony?<\/b><\/p>\n

Over the years, I make an effort to thank people whenever I have the chance for their efforts.\u00a0 Ultimately, they make us successful and make these awards possible.\u00a0 In addition, if you know anything about the <\/span>employee experience<\/span><\/a>, you would know that it is important to show your employees that they are appreciated.\u00a0 That is why you\u2019ll frequently hear me discussing EX and the impact it has on CX.\u00a0 I feel strongly enough about it that I\u2019ve written about it in my blogs and as far back as 15 years ago I worked on a significant contribution to the space connecting CX and EX with my colleague <\/span>Tim Keiningham<\/span><\/a>.\u00a0\u00a0<\/span><\/p>\n

If you think about your organization, when was the last time you celebrated a CX success?\u00a0 Go into any car dealership, there is probably a bell that celebrates a sale, but I don\u2019t remember ever seeing that in the service department.\u00a0 I visited a popular nationwide electronics store this weekend and saw the banners celebrating \u201cBest CX Score\u201d for the region for a specific quarter, but it really felt like those were for the customers to see.\u00a0\u00a0<\/span><\/p>\n

One might ask if I\u2019m suggesting that the customer be invited to celebrate the success of a team getting a high rating.\u00a0 I\u2019ll simply respond with, why not?\u00a0 I\u2019m not suggesting that every customer be on hand to celebrate the success of a team that worked hard to get good customer service feedback, but what I do want to emphasize is that we should remember everyone that contributed.\u00a0 Maybe even celebrate with cake and invite the customers to join, along with the cashier that had the best score, the call center rep that had the best KPIs and the overnight stock manager that made the location look extraordinary every day to start with.\u00a0 Not that everyone needs a trophy, but you can really help your CX by acknowledging all those that make it happen, even if from a thousand miles away.<\/span><\/p>\n

Best director in a CX documentary…<\/b><\/p>\n

When I think about our awards, I have so many people to thank at QuestionPro for helping us to achieve those accolades.\u00a0 However, it also goes beyond the walls of QuestionPro.\u00a0 There are people that shaped my career in CX that range from employees in my past companies to educators that shaped my approach to thinking and philosophy.\u00a0 Speakers at conferences I\u2019ve attended and customers that filled out our survey.\u00a0 Yes, I can even extend a thank you to all my competitors in the industry over the years, you push us to be better and I hope the same is true for you.\u00a0\u00a0<\/span><\/p>\n

Join the next ConneXt Live! that features the very well known Diane Magers about designing CX programs to maximize ROI.\u00a0 Learn for 20 minutes and meet eight to ten new people that have similar interests in CX as you.\u00a0 If you enjoyed CX Talks, this new format will prove to be even more engaging, interactive and informative. You can register <\/span>here<\/span><\/a>.\u00a0\u00a0<\/span><\/p>\n

QuestionPro offers some of the most advanced customer experience tools available.<\/strong> Gain valuable insights into your customers\u2019 thoughts and feelings using\u00a0<\/span>QuestionPro CX software<\/span><\/a>\u00a0today.<\/span><\/p>\n

Book Demo<\/strong><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Accolades are great Last week, our QuestionPro CX software received another glowing write-up by industry analysts.\u00a0 It wraps up our […]<\/p>\n","protected":false},"author":46,"featured_media":116736,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[169],"tags":[],"yoast_head":"\nAnd the award goes to\u2026 | QuestionPro<\/title>\n<meta name=\"description\" content=\"Not that everyone needs a trophy, but you can really help your CX by acknowledging all those that make it happen, even if from a thousand miles away.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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