

{"id":117753,"date":"2021-03-12T04:36:42","date_gmt":"2021-03-12T12:36:42","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=117753"},"modified":"2026-10-19T00:12:47","modified_gmt":"2026-10-19T07:12:47","slug":"survey-dashboard","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/survey-dashboard\/","title":{"rendered":"Survey Dashboard: What It Is, Key Features, and How to Build One"},"content":{"rendered":"\n<p>A survey dashboard turns raw responses into a single, visual command center your whole team can read at a glance. A real-time survey dashboard shows response rates, completion rates, and drop-off points the moment they happen, instead of waiting for someone to export a spreadsheet.<\/p>\n\n\n\n<p>For teams running multiple surveys across departments, one generic report rarely works for everyone. HR, marketing, and customer experience teams each need a different slice of the same data, and rebuilding that view by hand every week wastes hours you do not have.<\/p>\n\n\n\n<p>This guide breaks down what a survey dashboard is, the metrics it should track, real examples by team, and how to build or choose one that fits every audience you report to.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What is a survey dashboard?<\/strong><\/h2>\n\n\n\n<p>A survey dashboard is a visual, real-time interface that displays survey response data through charts, graphs, and summary metrics. It replaces static spreadsheets with an interactive view that updates automatically as new responses come in.<\/p>\n\n\n\n<p>Most dashboards surface a few core numbers first: how many people viewed the survey, how many completed it, and where respondents dropped off along the way. From there, you can drill into individual questions or filter by demographic groups to compare segments side by side.<\/p>\n\n\n\n<p>The goal is speed. A well-built dashboard, built on capable<a href=\"https:\/\/www.questionpro.com\/survey-software\/\"> survey software<\/a>, lets a stakeholder open one screen and understand survey performance without waiting for someone else to build a report first.<\/p>\n\n\n\n<p>Dashboards are not limited to one type of chart. Depending on the question, the same dataset might show up as a bar chart for comparing answer options, a line chart for tracking scores over time, or a heat map for spotting patterns across a matrix question. Choosing the right chart type for each metric matters more than adding extra charts.<\/p>\n\n\n\n<p>Some platforms also support cross-tabulation directly inside the dashboard, letting you compare two questions against each other without exporting to a separate analysis tool. This matters for anyone running a US-based customer or employee program with multiple regions or business units, since a single national average often hides very different results underneath.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Survey dashboard vs. survey report: What is the difference?<\/strong><\/h2>\n\n\n\n<p>People often use &#8220;survey report&#8221; and &#8220;survey reporting dashboard&#8221; interchangeably, but the two serve different purposes. A report is typically a static snapshot exported at one point in time. A dashboard is a live, interactive view that keeps updating on its own.<\/p>\n\n\n\n<div style=\"overflow-x:auto; width:100%; margin:1.5rem 0;\">\n  <table style=\"border-collapse:collapse; width:100%; min-width:750px; table-layout:fixed;\">\n    <thead>\n      <tr>\n        <th style=\"background:#1a2b5e; color:#fff; padding:10px 14px; border:1px solid #C5CFE8; font-size:18px; text-align:left; width:22%; font-weight:bold;\">Aspect<\/th>\n        <th style=\"background:#162450; color:#fff; padding:10px 14px; border:1px solid #C5CFE8; font-size:18px; text-align:left; width:39%; font-weight:bold;\">Survey report<\/th>\n        <th style=\"background:#1a2b5e; color:#fff; padding:10px 14px; border:1px solid #C5CFE8; font-size:18px; text-align:left; width:39%; font-weight:bold;\">Survey dashboard<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Format<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Static document (PDF, PPT, Word)<\/td>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Live, interactive screen<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Update frequency<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Manual, one point in time<\/td>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Real time<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Customization<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Locked once exported<\/td>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Filterable and reorderable<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Best for<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Sharing a finalized summary<\/td>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Ongoing monitoring<\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n<\/div>\n\n\n\n<p>Teams that need a ready-made document to hand off alongside a live dashboard can start with these<a href=\"https:\/\/www.questionpro.com\/blog\/survey-result\/\"> survey reporting formats<\/a>, which cover the most common export types.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Key metrics a survey dashboard should track<\/strong><\/h2>\n\n\n\n<p>Before building a dashboard, decide which numbers actually matter to your audience. Effective dashboards center on a small set of core metrics rather than every data point available.<\/p>\n\n\n\n<ul>\n<li><strong>Response rate<\/strong>: The percentage of invited people who opened and started the survey.<\/li>\n\n\n\n<li><strong>Completion rate<\/strong>: The share of respondents who answered every question, as opposed to those who dropped out midway. Exact status definitions are covered in this<a href=\"https:\/\/www.questionpro.com\/help\/started-vs-completed-vs-terminated.html\"> completed versus terminated responses<\/a> guide.<\/li>\n\n\n\n<li><strong>Dropout rate<\/strong>: The point in the survey where people stop answering, which flags confusing or overly long questions.<\/li>\n\n\n\n<li><strong>Response distribution<\/strong>: How answers cluster for each question, useful for spotting bias or a skewed scale.<\/li>\n\n\n\n<li><strong>Net Promoter Score (NPS)<\/strong>: A loyalty metric built from a single &#8220;likelihood to recommend&#8221; question, often tracked through a dedicated<a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\"> Net Promoter Score<\/a> widget.<\/li>\n\n\n\n<li><strong>Segment filters<\/strong>: Demographic or custom-variable filters that let you compare specific respondent groups side by side instead of one blended total.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to build a custom survey dashboard<\/strong><\/h2>\n\n\n\n<p>Building a working dashboard takes minutes once your survey is collecting responses. The steps below apply to most modern survey tools that support live reporting.<\/p>\n\n\n\n<ol>\n<li>Open your survey&#8217;s analytics or reporting tab to view the default dashboard.<\/li>\n\n\n\n<li>Duplicate the default report so your changes do not overwrite the original view.<\/li>\n\n\n\n<li>Select which questions appear, then reorder them to match how your audience reads data. Filters and display options are usually managed from a<a href=\"https:\/\/www.questionpro.com\/help\/dashboard-report.html\"> dashboard settings<\/a> panel.<\/li>\n\n\n\n<li>Apply your organization&#8217;s logo, colors, and fonts if the platform supports white-labeled reporting.<\/li>\n\n\n\n<li>Set up saved filters for the segments you check most often, such as a specific region, plan tier, or department.<\/li>\n\n\n\n<li>Save the view and share it as a link, or export it to PDF, PowerPoint, or Word for stakeholders who prefer a static file.<\/li>\n<\/ol>\n\n\n\n<p>Once saved, that view stays available for future reporting cycles. You will not need to rebuild filters or question order each time new responses arrive. Large research teams handling recurring tracker studies benefit the most here, since a single dataset can generate a dozen different saved views without extra manual work each wave.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Survey dashboard examples by team<\/strong><\/h2>\n\n\n\n<p>The same underlying survey often needs to look different depending on who is viewing it. Here is how three common teams typically configure their dashboards.<\/p>\n\n\n\n<ul>\n<li><strong>HR teams<\/strong> running an employee engagement survey usually build a dashboard filtered by department and tenure, so a manager only sees the scores relevant to their own group instead of the full company dataset.<\/li>\n\n\n\n<li><strong>Customer experience teams<\/strong> track<a href=\"https:\/\/www.questionpro.com\/features\/real-time-reports.html\"> real-time survey reports<\/a> tied to specific touchpoints, such as a support ticket or a checkout page, so a low score triggers a response within hours instead of surfacing weeks later in a monthly export.<\/li>\n\n\n\n<li><strong>Market research teams<\/strong> working with large sample sizes save multiple views of one dataset, cutting the same responses by region, age group, or product line without rebuilding the report from scratch each time a new cut is needed.<\/li>\n\n\n\n<li><strong>Marketing teams<\/strong> running post-campaign surveys often build a dashboard around brand awareness and message recall questions, then compare those scores across campaigns quarter over quarter to see whether creative changes are actually moving the needle.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Survey dashboard best practices<\/strong><\/h2>\n\n\n\n<p>A dashboard full of charts is not automatically useful. Research on data visualization design points to a handful of habits that separate dashboards people actually use from ones they quietly ignore.<\/p>\n\n\n\n<ul>\n<li><strong>Design for one audience at a time.<\/strong><br>A dashboard built for an executive should look different from one built for a project manager, even when the underlying data is identical.<a href=\"https:\/\/www.kantar.com\/inspiration\/research-services\/design-principles-for-effective-survey-dashboards-pf\" target=\"_blank\" rel=\"noreferrer noopener\"> Design guidelines from Kantar<\/a> recommend clarifying who the viewer is and what they need to decide before choosing a single chart.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>Lead with the metric that matters most.<\/strong><br>Place your primary KPI, such as completion rate or NPS, at the top of the layout instead of burying it below secondary charts.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>Limit the number of charts per screen.<\/strong><br>Five to seven well-chosen visuals communicate more than fifteen crowded ones.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>Keep branded reports consistent.<\/strong><br>Carrying the same<a href=\"https:\/\/www.questionpro.com\/blog\/custom-surveys\/\"> branded survey design<\/a> elements across your survey and your dashboard builds trust with both respondents and stakeholders.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>Refresh saved views instead of rebuilding them.<\/strong><br>Update filters on an existing view for recurring reports rather than recreating the dashboard every cycle.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>Add short context notes near key charts.<\/strong><br>A one-line note explaining why a metric moved helps a viewer interpret the number correctly instead of guessing at the cause.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to choose survey dashboard software<\/strong><\/h2>\n\n\n\n<p>Not every survey tool offers the same depth of dashboard customization. Some platforms limit you to one fixed report layout, while others let you rebuild the entire view per audience. Before committing to a platform, check it against the criteria below.<\/p>\n\n\n\n<div style=\"overflow-x:auto; width:100%; margin:1.5rem 0;\">\n  <table style=\"border-collapse:collapse; width:100%; min-width:650px; table-layout:fixed;\">\n    <thead>\n      <tr>\n        <th style=\"background:#1a2b5e; color:#fff; padding:10px 14px; border:1px solid #C5CFE8; font-size:18px; text-align:left; width:35%; font-weight:bold;\">Criteria<\/th>\n        <th style=\"background:#162450; color:#fff; padding:10px 14px; border:1px solid #C5CFE8; font-size:18px; text-align:left; width:65%; font-weight:bold;\">What to look for<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Real-time updates<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Dashboard refreshes automatically as responses arrive, no manual export needed<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Multiple saved views<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Ability to duplicate and customize reports for different stakeholders<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Filtering and segmentation<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Demographic and custom-variable filters for side-by-side comparison<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Branding controls<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Logo, color, and font customization for external-facing reports<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Export formats<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">PDF, PowerPoint, Word, or shareable link options<\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n<\/div>\n\n\n\n<p>QuestionPro&#8217;s dashboard covers each of these criteria, letting teams duplicate a default report, reorder questions, and apply branded themes without touching the original view. On G2, the platform holds a 4.5 out of 5 rating across more than 1,100 verified reviews, with several reviewers specifically citing its<a href=\"https:\/\/www.g2.com\/products\/questionpro\/reviews\" target=\"_blank\" rel=\"noreferrer noopener\"> reporting and analytics tools<\/a> as a strength.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Common survey dashboard mistakes to avoid<\/strong><\/h2>\n\n\n\n<p>Even well-designed dashboards fail when a few common mistakes creep in. Watch for these before sharing a dashboard broadly across your organization.<\/p>\n\n\n\n<ul>\n<li><strong>Showing every question by default.<\/strong> A long, unfiltered dashboard overwhelms viewers and buries the metrics that actually matter.<\/li>\n\n\n\n<li><strong>Ignoring dropout points.<\/strong> Skipping analysis of where respondents quit means missing the reason your completion rate is low in the first place.<\/li>\n\n\n\n<li><strong>Using raw counts instead of rates.<\/strong> A count of 200 responses means little without knowing whether it came from 300 invitations or 3,000. Rates give you a comparable number across surveys of different sizes.<\/li>\n\n\n\n<li><strong>Forgetting to filter by segment.<\/strong> A single blended view can hide meaningful differences between customer segments, regions, or departments.<\/li>\n\n\n\n<li><strong>Never updating saved views.<\/strong> A dashboard built once and left untouched stops reflecting how your survey program has changed.<\/li>\n\n\n\n<li><strong>Mixing incompatible question types on one chart.<\/strong> Combining a rating scale with an <a class=\"wpil_keyword_link\" href=\"https:\/\/www.questionpro.com\/blog\/what-are-open-ended-questions\/\"   title=\"open-ended question\" data-wpil-keyword-link=\"linked\"  data-wpil-monitor-id=\"647\">open-ended question<\/a> on the same visual usually confuses more than it clarifies, since the two need different chart formats entirely.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Turning survey data into faster decisions<\/strong><\/h2>\n\n\n\n<p>A survey dashboard only pays off once someone actually uses it to make a decision. The best dashboards are not the most detailed ones. They are the ones a stakeholder can open, understand in under a minute, and act on immediately.<\/p>\n\n\n\n<p>Start small. Pick the two or three metrics your audience checks most often, build a single clean view around them, and expand from there once people trust what they see.<\/p>\n\n\n\n<p><\/p>\n\n\n\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-en.html?product=Surveys&amp;referralurl=https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/117753&amp;lang=en&amp;cat=survey-software\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions (FAQs)<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1792392160009\"><strong class=\"schema-faq-question\">Can I share a survey dashboard with someone who does not have a paid account?<\/strong> <p class=\"schema-faq-answer\">Most survey platforms let you generate a public or view-only link so external stakeholders can see results without logging in. Access can usually be restricted by password or expiration date, which matters for US teams sharing data outside their organization.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1792392169151\"><strong class=\"schema-faq-question\">Does a survey dashboard update automatically, or do I need to refresh it manually?<\/strong> <p class=\"schema-faq-answer\">Modern dashboards update in real time as new responses arrive, with no manual refresh required. Older or exported report formats, like a PDF snapshot, only reflect data at the moment you created the file.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1792392178310\"><strong class=\"schema-faq-question\">How much does survey dashboard software typically cost for a US business?<\/strong> <p class=\"schema-faq-answer\">Pricing varies widely, from free plans with basic reporting to enterprise licenses running several hundred dollars a month. Cost usually scales with response volume, the number of saved dashboard views, and whether branding or advanced filtering is included.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1792392187616\"><strong class=\"schema-faq-question\">Can different team members see different data on the same survey dashboard?<\/strong> <p class=\"schema-faq-answer\">Yes, most platforms support role-based or filtered views, so an HR manager and a regional director can each see a version scoped to their own department or territory from a single underlying dataset.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1792392206190\"><strong class=\"schema-faq-question\">What happens to a survey dashboard once the survey closes?<\/strong> <p class=\"schema-faq-answer\">The dashboard typically stays live and browsable after a survey closes, since it draws from stored response data rather than an active collection period. You can still filter, export, or share historical results anytime afterward.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>A survey dashboard turns raw responses into a single, visual command center your whole team can read at a glance. [&hellip;]<\/p>\n","protected":false},"author":68,"featured_media":1121986,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"survey dashboard","_yoast_wpseo_title":"%%title%%","_yoast_wpseo_metadesc":"Learn what a survey dashboard is, the metrics it should track, and how to build a custom one that turns survey data into faster decisions.","_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[187],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Survey Dashboard: What It Is, Key Features, and How to Build One<\/title>\n<meta name=\"description\" content=\"Learn what a survey dashboard is, the metrics it should track, and 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