

{"id":119311,"date":"2021-06-10T09:59:20","date_gmt":"2021-06-10T09:59:20","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=119311"},"modified":"2023-06-09T06:08:01","modified_gmt":"2023-06-09T06:08:01","slug":"avoiding-the-next-emerging-crisis-worker-burnout","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/avoiding-the-next-emerging-crisis-worker-burnout\/","title":{"rendered":"Avoiding the Next Emerging Crisis: Worker Burnout"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">So many things have changed since the start of the COVID-19 pandemic that it has become increasingly difficult to track each of the shifts that have emerged from the turmoil. The past 18 months have truly impacted us in more ways than one; whether it\u2019s in work, health, financial stability or our personal relationships, no one\u2019s life is the same as it was back in March 2020.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This profound transformation in how we live and work has pushed us beyond any limit, and even though the severity of the impact varies depending on where you\u2019re living today, something has been uniformly damaging for workers all around the world\u2014and it\u2019s that productivity levels have been expected to stay firm or even increase in the midst of a pandemic.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, what did that do to the workplace, among other factors? It created the worst unemployment rates in over a decade, globally\u2014and, naturally, caused usually reliable workers to burn out, as <\/span><span style=\"font-weight: 400;\">their productivity levels have been expected to stay firm or even increase despite the fact that most companies cut costs to withstand lesser revenues, and turbocharged responsibilities for the employees that remained in the payroll.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">How did we get here? This certainly didn\u2019t happen overnight. For decades, differences in work descriptions have been blurring \u2014causing an overlap in workspaces where nobody truly knows where their scope ends\u2014 and the idea of having a healthy work-life balance has been thrown out the window. Besides, the pandemic added a new layer to the \u201calways-on\u201d mentality, as WFH (work from home) settings essentially disappeared the boundaries between home &amp; office.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, how do we continue to go through it? What can we as individuals and organizations do to better support people? It\u2019s crucial to take a step back and really think about what\u2019s happening all around the globe, and also understand that everyone is going through this in at least a slightly different way\u2014all while trying to earn a living, and take care of themselves. It\u2019s clear that your company should have your back\u2026 but, how?<\/span><\/p>\n<h2><b>Raising awareness<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">First of all, we have to understand what burnout is. Originally, this concept came about in the 70\u2019s, after analyzing nurses and caretakers and their working days, and it was defined as a syndrome conceptualized as resulting from chronic <a href=\"https:\/\/www.questionpro.com\/blog\/workplace-stress\/\">workplace stress<\/a> that has not successfully been managed, and that is hard to eradicate both from worker\u2019s routines and the culture of a company\u2014especially during its biggest growth period.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With time, the situation only got worse, as climbing the corporate ladder turned into a life ambition, and the start-up landscape started <\/span><a href=\"https:\/\/www.nytimes.com\/2019\/01\/26\/business\/against-hustle-culture-rise-and-grind-tgim.html\"><span style=\"font-weight: 400;\">glamorizing working hard<\/span><\/a><span style=\"font-weight: 400;\"> in order to get things done. Around 2019, the World Health Organization (WHO) took upon itself to even classify burnout as a disease, partly to raise awareness about its prevalence in the workforce, and also to finally get those who need professional aid the help they need.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, this only glances over the actual problem. Most people \u2014and their companies\u2014 don\u2019t even know they\u2019re burned out, or on the brink of it. That begs the question: how can one tell? For starters, it usually happens to over-engaged workers, who either are assigned way too many tasks, or ask to take on more than they can efficiently perform. The WHO mentions three key elements in most cases of burnout: feelings of exhaustion, mental detachment from one&#8217;s job and poorer performance at work.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Of course, living under a stressful routine \u2014especially during today\u2019s unprecedented events\u2014 can and will put employees under extreme pressure, which in turn makes them unable to cope with even the smallest requirements of their job. According to the National Institutes of Health (NIH), \u201csome causes of burnout may also include feeling either permanently overworked or under-challenged, being under time pressure, or having conflicts with colleagues.\u201d That means that, in the end, this \u201cextreme commitment results in people neglecting their own needs.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Work-related exhaustion issues haven&#8217;t improved recently; in fact, as we noted before, the pandemic has only made them worse. According to a new <\/span><a href=\"https:\/\/hbr.org\/2021\/02\/beyond-burned-out\"><span style=\"font-weight: 400;\">HBR study<\/span><\/a><span style=\"font-weight: 400;\">, which asked individuals about the impact burnout has had on them, personally, these are some of the key changes:<\/span><\/p>\n<ul>\n<li>89% Work life is getting worse<\/li>\n<li>85% Well-being has declined<\/li>\n<li>25% Family connection is impossible to keep strong<\/li>\n<li>56% Job demand has increased<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This correlates with the pandemic downsizing, as well: with unemployment numbers increasing, those that were lucky enough to keep their jobs took on more responsibilities, more stress and more metrics to be reviewed on, because there was less people to do the actual work\u2014and, in some cases, this meant cutting parts from their own team: some workers have even mentioned in personal social media testimonies that, in order to keep their jobs, middle managers had to let go of their team members, and take on their daily tasks. That\u2019s a recipe for disaster.<\/span><\/p>\n<h3><b>What does this mean from a business standpoint?<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">$1 trillion USD of global loss in productivity per year.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">550 million workdays are lost due to stress on the job in the US alone.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">High performers are 2.6x more likely to start looking for jobs.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Why are more people open to new opportunities? In many cases, organizations are trying their best to keep their workforce happy and thriving, but the real challenge is keeping high performers engaged, because most of them will start seeking a different job or be open to new opportunities once their workload increases, but remuneration \u2014among other things\u2014 doesn\u2019t. And, in fact, this situation can turn into a lose-lose for the company, because if they manage to keep top talent but overwhelm them with labor, they\u2019ll start burning out and repeating the cycle until things change. Which leads us to\u2026<\/span><\/p>\n<h2><b>Combating burnout in the Workplace<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We tend to think of burnout as a personal problem, but it isn\u2019t. It reflects more on the company than individual employees. Burnout is an organizational problem that requires an organizational solution. You may think that encouraging your people to do yoga, to get enough sleep, to work out and meditate, and overall lead a healthy lifestyle, is going to do the trick\u2026 and no! Those actions are fine, but, as workplace climate evaluators, you have to uproot the issue.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even a relaxed, well-balanced employee might have household chores, family issues to tend to, or may even be\u00a0 facing some significant personal challenges! These things, coupled with an overwhelming workspace, can be the catalyst towards burnout. First, you need to attack the problem from the right angle, and that is, by understanding what causes it\u2014even if you can\u2019t perceive it in your culture, it might be bubbling behind your back:<\/span><\/p>\n<h2><b>Key causes of burnout in the Workplace<\/b><b><\/b><\/h2>\n<ul>\n<li aria-level=\"1\"><b>Unsustainable Workloads<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Most times, top performers are the ones that are burned out the most. These incredibly valuable employees are reaching a breaking point, because they are often the ones that take more responsibilities at work, are put on the hardest projects by their managers or colleagues, or are expected to compensate for other employees.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Insufficient recognition<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Who doesn\u2019t love a pat on the back when they put an extra effort into a project? This definitely isn\u2019t a \u201cmillennial issue,\u201d despite what the clich\u00e9 might say. Recognition comes in many shapes and sizes, from giving your employees the opportunity to do something meaningful at the company, to even implementing simple ways to celebrate their colleagues&#8217; success. Recognition impacts a company\u2019s culture directly to its core, and it could be as simple as designating an employee of the month, and as complex as giving out special work perks for top performers.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Perceived lack of fairness<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">No matter how fair you try to be when making the hardest choices for the company, ultimately, employees call for themselves whether a decision in the company has been made fairly, or not. When workers are given an inflexible outcome, they actually tend to process it a lot better if they understand why and how that decision was made, and this works even better if they are made part of the process. The way you approach them is key, and we should always remember that the best promoter you could have is a happy employee.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Lack of a supportive community<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">As a culture leader, keep this in mind, <\/span><i><span style=\"font-weight: 400;\">always<\/span><\/i><span style=\"font-weight: 400;\">: Team Building should be a core process in your company, maybe as high a priority as budget making! A positive community within work comes not only in the form of managers who reinforce positive communication, but also in the bonds employees form with other colleagues, whether they\u2019re in the same department or on opposite sides of the organizational chart.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sharing continuously what you\u2019re working on, and why you\u2019re important for the company, is as key as bringing your whole self to the office, and will help a lot towards being perceived as a leader and getting that valuable positive feedback whenever something arises.<\/span><\/p>\n<h2><b>How to prevent burnout in the Workplace<\/b><\/h2>\n<p><b>Manageable workloads<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Communicate more often and effectively about goals and priorities. Without going as far as completely removing working hours, a company can give employees more freedom and flexibility to manage their workloads, keeping them goal-oriented so they can take a break whenever they need to, and don\u2019t need to worry about skipping a meeting or not making a soft deadline.<\/span><\/p>\n<p><b>Leverage Agile approaches<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Some teams have a hard time multitasking, especially without the guidance of a hands-on team leader, or by trying to do too much\u2014sometimes <\/span><i><span style=\"font-weight: 400;\">everything<\/span><\/i><span style=\"font-weight: 400;\"> at once! No mind has ever worked right with a method this messy. Relieving your team of less-essential, menial tasks, and giving them a way to cut approximately half the steps that need to be taken to achieve a goal, will help them focus on the important, key parts of a project\u2019s roadmap, improving delivery times by almost 50% by getting people to limit their work-in-progress at a given time, and virtually eliminating the \u201ctoo much demand versus too little capacity\u201d syndrome.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Let teams focus on fewer, more critical activities.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Initiative backlogs are used to set and re-set priorities.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sustained focus on the most important priorities.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Projects are time-boxed.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">While you\u2019re overseeing a project, always make sure employees are comfortable speaking up when they are over capacity, or asking for help so you can both sit down to review priorities and fine-tune the delicate balance needed to achieve a goal.<\/span><b><\/b><\/p>\n<p><b>Employee desire for flexibility<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Some people work better in the office. Others, at home. Hear us out: what employees really want is the power to decide. There is nothing that deteriorates organizational morale more than being forced to make decisions that will affect your routine, and, as we previously established, the first step to burnout is a toxic routine.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The office will not die, despite what has been widely reported. Its function as a social and meeting place, and as a space where the work that we carry out in the company is formalized, will last for many more decades. However, some employees who <\/span><i><span style=\"font-weight: 400;\">prefer<\/span><\/i><span style=\"font-weight: 400;\"> to perform high concentration tasks at home, will actually <\/span><i><span style=\"font-weight: 400;\">perform<\/span><\/i><span style=\"font-weight: 400;\"> better at home. Flexibility is key. Stay in tune with what your culture wants.<\/span><b><\/b><\/p>\n<p><b>Reassessment of boundaries<\/b><\/p>\n<p><span style=\"font-weight: 400;\">During the peak of the pandemic, many employees had to stay at home for prolonged periods of time, during which they migrated from screen to screen, whether it was for work, information, entertainment or connection with family and friends. This effectively blurred the lines and boundaries between our work lives, and our home lives, making it impossible to \u201cunplug.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you take a look at the self-help guides made to get over burnout, they all mention a variation of how to fix your work from home setup\u2014this means that it <\/span><i><span style=\"font-weight: 400;\">is<\/span><\/i><span style=\"font-weight: 400;\"> an issue, but there\u2019s no one better to combat it than the actual employer who sets the rules of the game in the first place. Some ideas: establish policies for email checking &amp; answering, limit off-hours conference calls and actual <\/span><i><span style=\"font-weight: 400;\">phone<\/span><\/i><span style=\"font-weight: 400;\"> calls, or establish staggered mandatory offline blocks for your workforce.<\/span><b><\/b><\/p>\n<p><b>Empathetic managers<\/b><\/p>\n<p><span style=\"font-weight: 400;\">It has always been said that the best manager is the one that grows along with the company, and knows exactly what the actual jobs of the people they have in charge are. A modern manager, however, must take that into account, and, in addition, they have to always be connected with the empathic part of their supervision responsibilities\u2014that is, the constant reminder that employees are people, and as such, they are complex beings and not robots.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Managers need to put themselves in the shoes of their team members, remember when they were in their position, and try to understand that an outcome not only depends on one factor \u2014the employee\u2014 but on an almost endless combination of situations that lead to a specific one. Like everything in life, communicating with <a href=\"https:\/\/www.questionpro.com\/blog\/empathy-map\/\">empathy map<\/a> solves more problems than dozens of mediation sessions.<\/span><\/p>\n<p>The next emerging crisis is just around the corner, and it&#8217;s partly on us to prevent it from going widespread \ud83d\udc49\ud83c\udffc Learn more about what organizations can do to prevent Burnout in the Workplace in this session below from Sanja Licina Ph.D., President, <a href=\"https:\/\/www.questionpro.com\/workforce\/\">Workforce<\/a> and Andrea O\u2019Leary, Senior Director, Culture &amp; Change, <a href=\"https:\/\/www.aon.com\/\">AON<\/a>.<\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"\/\/www.youtube.com\/embed\/gCVUjfEaaio\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><script 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