{"id":123639,"date":"2021-09-13T22:10:42","date_gmt":"2021-09-14T05:10:42","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=123639"},"modified":"2023-07-17T08:13:45","modified_gmt":"2023-07-17T08:13:45","slug":"follow-up-questions","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/follow-up-questions\/","title":{"rendered":"Follow Up Questions: What They Are, Advantages & Examples"},"content":{"rendered":"

Follow up questions have many uses, whether it’s during a job interview to find out if a candidate will adapt to the culture and way of working of a team, or in a survey<\/a>, to learn more about a previous answer.<\/span><\/p>\n

Although many will ask the \u201cright\u201d questions, the key is the ability to listen carefully or know the respondent well enough to create follow up questions that reveal the real thoughts and feelings of the person answering.<\/span><\/p>\n

LEARN ABOUT:<\/strong> Testimonial Questions<\/a><\/p>\n

Advantages of asking follow up questions<\/span><\/h2>\n

A good follow up question will build on the flow of the conversation or previous survey questions<\/a>, delving into a certain response or statement from the person.<\/span><\/p>\n

One of the benefits of follow up questions is that they help you identify additional aspects that can make a difference in an investigation.<\/span><\/p>\n

It is very important to keep track of the key points of the subject being evaluated; If, for example, you ask questions in person, the person will feel comfortable and will commit to answering the follow up questions honestly, allowing you to get more information.<\/span><\/p>\n

Steps to ask a follow up questions<\/span><\/h2>\n

These steps are key to asking follow up questions in an interview:<\/span><\/p>\n

1. Listen carefully and pay real attention to the answers to the follow up questions<\/span><\/h3>\n

Many interviewers listen but don’t really engage in the conversation. Listen to the details and select the key experiences and examples they give you to follow up.<\/span><\/p>\n

2. Participate effectively in the conversation<\/span><\/h3>\n

With a goal in mind, you can attract the interviewee’s attention. By linking your follow up single ease question<\/a> to their answers, you are engaging them and you will go beyond the answers they may have ready and will still be able to see a more genuine side of them.<\/span><\/p>\n

3. Don’t settle for an ambiguous answer<\/span><\/h3>\n

It can happen that people try to divert your question to other topics. If your question hasn’t been answered, rephrase it: ask people to be more specific.<\/span><\/p>\n

By following these three steps when asking a follow up question, you will avoid getting the closed answers that you want to skip.<\/span><\/p>\n

Follow up questions for a customer survey<\/span><\/h2>\n

Customer surveys<\/a> are the bread and butter of companies engaged with their audience; whether you send out customer satisfaction<\/a> surveys, Net Promoter Score surveys or question types<\/a> with the purpose of knowing the indicator of customer effort with your product.<\/span><\/p>\n

\"follow-up<\/p>\n

\n

Follow up questions are used to find additional nuances or add some qualitative color to traditionally number-laden reports.<\/span><\/h4>\n<\/blockquote>\n

While the quantitative data and numerical scoring is helpful and satisfying, if you don’t add follow up questions after the survey, you may be missing key customer information.<\/span><\/p>\n

Ideally, make them feel heard by acting on or responding to their constructive opinions.<\/span><\/p>\n

By asking follow up questions right after the main one, you get the opportunity to take time and make room for them to open up about how they feel.<\/span><\/p>\n

So what are some of the best follow up questions you can ask to learn more about your customers’ needs and wants, and what will the answers to these questions tell you? Here are some examples that may help you:<\/span><\/p>\n