{"id":124494,"date":"2021-10-04T15:40:50","date_gmt":"2021-10-04T22:40:50","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=124494"},"modified":"2026-03-08T23:50:13","modified_gmt":"2026-03-09T06:50:13","slug":"questionpro-technology-leader-in-quadrant-voc-spark-matrix","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/questionpro-technology-leader-in-quadrant-voc-spark-matrix\/","title":{"rendered":"\u200b\u200bQuestionPro Named Technology Leader in Quadrant Voice of the Customer Spark Matrix\u2122"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 300;\">QuestionPro CX is privileged to be ranked as a top performer technology leader in the SPARK Matrix\u2122 analysis of the Voice of the Customer (VoC) platform market.<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 300;\">Quadrant Knowledge Solutions went on to say in the VoC 2021 report, \u201cQuestionPro with its robust product strategy and roadmap, comprehensive functional capabilities and strong customer value proposition, has received strong ratings across the parameters of technology excellence and customer impact, and has been positioned as the technology leader\u201d.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 300;\">QuestionPro CX platform allows you to connect with your customers and understand their needs to design an exceptional customer experience. CX is not a tool, but rather a full-fledged solution incorporating services that empower you to create strategies and boost <a href=\"https:\/\/www.questionpro.com\/blog\/customer-loyalty-what-it-is\/\">customer loyalty<\/a>. \u201cWe are very happy to offer insights and solutions that companies didn&#8217;t even know they needed\u201d, said Kenneth Peterson, President of CX at QuestionPro.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 300;\">Want to learn more? Now you can view on-demand the webinar: <a href=\"https:\/\/info.questionpro.com\/spark-matrix-voc-report\" target=\"_blank\" rel=\"noopener\">Exclusive deep dive into SPARK matrix VoC report.<\/a> Discover the VoC trends in the market and how QuestionPro CX can not only help you gather insightful data but also enhance customer loyalty. If you&#8217;d like to access the full VoC Quadrant report,<a href=\"https:\/\/www.questionpro.com\/spark-matrix-voice-of-the-customer-platform-2021.html\" target=\"_blank\" rel=\"noopener\"> click here.&nbsp;<\/a><\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2021\/10\/Matrixxxxx-1.jpg\" alt=\"CX Spark Matrix VoC\" class=\"wp-image-124502\"\/><\/figure>\n\n\n\n<p><span style=\"font-weight: 300;\">This is not the first time QuestionPro CX has been recognized as a top VoC global vendor. Early this year, QuestionPro CX was also privileged to receive the highest score out of 15 total VoC providers in Gartner Voice of the Customer Rankings.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 300;\">Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services. Its report includes detailed competition analysis and vendor evaluation with the proprietary SPARK Matrix analysis. QuestionPro has been positioned amongst the top global performers and technology leaders in Quadrant\u2019s 2021 SPARK Matrix analysis of the global voice of the customer (VoC) platforms market.<\/span><\/p>\n\n\n\n<p class=\"has-text-align-center\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/spark-matrix-voice-of-the-customer-platform-2021.html\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Download for free the full VoC report<\/strong><\/a><\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\"><strong>QuestionPro offers some of the most advanced customer experience tools available.<\/strong> Gain valuable insights into your customers\u2019 thoughts and feelings using&nbsp;<\/span><a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">QuestionPro CX software<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;today.<\/span><\/p>\n\n\n\n<p class=\"has-text-align-center\"><a class=\"btn blogcta\" href=\"https:\/\/info.questionpro.com\/meetings\/kenneth-peterson\" target=\"_blank\" rel=\"noopener\">Book demo<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Related Content<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/03\/VOC-software.jpg\" alt=\"delta-air-lines-nps-2025\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\"><strong><a href=\"https:\/\/www.questionpro.com\/blog\/voc-software\/\">Best Voice of the Customer (VoC) Software &amp; Tools in 2026<\/a><\/strong><\/h5>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2025\/07\/voice-of-the-customer-programs.jpg\" alt=\"southwest-airlines-nps-2025\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\"><a href=\"https:\/\/www.questionpro.com\/blog\/voice-of-the-customer-programs\/\"><strong>Voice of the Customer Programs: What It Is, Implementations<\/strong><\/a><\/h5>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/Anas_Meta-image-Template-BLOG-BLOG-9.png\" alt=\"united-airlines-nps-2025\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\"><a href=\"https:\/\/www.questionpro.com\/blog\/share-of-voice\/\"><strong>Share of Voice: What It Is, Importance + How to Measure<\/strong><\/a><\/h5>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>QuestionPro CX is privileged to be ranked as a top performer technology leader in the SPARK Matrix\u2122 analysis of the [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":124495,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[169,204,271],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u200b\u200bQuestionPro Named Technology Leader in Quadrant 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