{"id":1263,"date":"2010-03-12T07:34:43","date_gmt":"2010-03-12T07:34:43","guid":{"rendered":"http:\/\/www.questionpro.com\/?p=1263"},"modified":"2023-08-24T05:24:46","modified_gmt":"2023-08-24T05:24:46","slug":"the-eyes-have-it-what-you-need-to-know-about-eye-contact","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/the-eyes-have-it-what-you-need-to-know-about-eye-contact\/","title":{"rendered":"The eyes have it: What you need to know about eye contact"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><span style=\"color: #000000;\">The force of eye contact<\/span><\/h2>\n\n\n\n<div id=\"_mcePaste\"><span style=\"color: #000000;\">There\u2019s a lot you can learn from considering the phenomenon of eye contact. Just a fraction of a second\u2019s eye contact yields a huge amount of information that you can \u2013 and do \u2013 use as you communicate with your interlocutor.<\/span><\/div>\n\n\n\n<div><span style=\"color: #000000;\">Thinking about how this works, and why we\u2019ve evolved to do it, can pay big dividends.<\/span><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"color: #000000;\">Eye contact is a big part of any conversation<\/span><\/h2>\n\n\n\n<div><span style=\"color: #000000;\">And as you absorb the information \u2013 the feedback \u2013 you get from eye contact while having that conversation, you\u2019ll find that you make subtle course corrections in what you\u2019re saying and how you\u2019re saying it.<\/span><\/div>\n\n\n\n<div><span style=\"color: #000000;\">This is a perfect, beautiful example of a <a style=\"color: #000000;\" title=\"Feedback\" href=\"http:\/\/en.wikipedia.org\/wiki\/Feedback\" rel=\"wikipedia\">feedback loop<\/a>.&nbsp;&nbsp;What is it that makes this feedback loop so successful? &nbsp;In thinking about this, two things jump out at us. First, it\u2019s simple. (On its surface, anyway.)<\/span><\/div>\n\n\n\n<div><span style=\"color: #000000;\">Your brain filters out nonessential information and focuses on certain vital cues which you\u2019ve learned to watch for. You\u2019re not overloaded with feedback. &nbsp;You\u2019re fully focused on the other person\u2019s eyes and what they\u2019re doing with them. Second, it\u2019s fast and it\u2019s repetitive.<\/span><\/div>\n\n\n\n<div><span style=\"color: #000000;\">We don\u2019t make eye contact once. &nbsp;Rather, we maintain this feedback loop during our conversations.<\/span><\/div>\n\n\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-en.html?product=CX&amp;referralurl=https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/1263&amp;lang=en&amp;cat=customer-engagement|customer-experience|customer-satisfaction-2|voc\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"color: #000000;\">Why have we evolved this feedback loop?<\/span><\/h2>\n\n\n\n<div><span style=\"color: #000000;\">Communication is among our most important human characteristics, and the ability to understand nonverbal cues is a big advantage. What\u2019s even more interesting to consider is how this feedback system\u2019s simplicity and repetitiveness have allowed it to evolve to become so important to us.<\/span><\/div>\n\n\n\n<div><span style=\"color: #000000;\">What\u2019s evolving in your organization? <a style=\"color: #000000;\" href=\"https:\/\/www.questionpro.com\/feedback-software\/customer-feedback-software.html\" target=\"_blank\" rel=\"noopener\">Customer feedback<\/a> initiatives are like anything else in corporate life. If we\u2019re not careful, these programs can become bloated and ineffective. We suggest taking a page out of nature\u2019s playbook and examining how you can use your customer feedback to give your organization \u201cvirtual eye contact\u201d with lots of customers.<\/span><\/div>\n\n\n\n<div><span style=\"color: #000000;\">If you\u2019re interested in Customer Experience topics, we think you might enjoy reading: <a style=\"color: #000000;\" href=\"https:\/\/www.questionpro.com\/cx\/csat\/nps-vs-csat.html\" target=\"_blank\" rel=\"noopener\">NPS vs CSAT surveys<\/a><\/span><\/div>\n\n\n\n<div><span style=\"color: #000000;\">The big takeaways we see are those that have allowed eye contact to evolve into such an important part of who we are and how we communicate.<\/span><\/div>\n\n\n\n<div>\n<ul>\n<li><span style=\"color: #000000;\"><strong>Keep it focused <\/strong>by concentrating only on those vital cues that drive results. &nbsp;(For more ideas on this, read Choose One Thing.)<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Find a system <\/strong>for streamlining the results so your employees don\u2019t have information overload. &nbsp;There are a variety of ways \u2013 including our software \u2013 to do this.&nbsp;Make it repetitive.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Ask for feedback <\/strong>and share it with your employee-facing customers regularly.<\/span><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div><span style=\"color: #000000;\">How we use eye contact to help us communicate is one of those great examples of nature accomplishing something very powerful with simple elegance. We&#8217;d do well to emulate it.<\/span><\/div>\n\n\n\n<div><span style=\"color: #000000;\"><strong>About the Author<\/strong>: Max Israel is the founder of&nbsp;<a style=\"color: #000000;\" href=\"http:\/\/www.customerville.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Customerville<\/a>, a Customer Satisfaction Measurement Solution for Multi-unit Operators that can help you create happier customers and drive sales.<\/span><\/div>\n\n\n\n<h6 class=\"wp-block-heading\"><span style=\"color: #000000;\">Related articles :<\/span><\/h6>\n\n\n\n<ul>\n<li><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/www.questionpro.com\/blog\/2010\/02\/22\/the-1-mistake-we-see-in-customer-feedback\/\">The #1 Mistake We See in Customer Feedback<\/a> (questionpro.com)<\/span><\/li>\n\n\n\n<li><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"http:\/\/www.slideshare.net\/abdulazizradwan\/body-language-looking\">Body Language &#8211; Looking<\/a> (slideshare.net)<\/span><\/li>\n\n\n\n<li><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"http:\/\/www.slideshare.net\/rightfoottech\/what-we-do-2929883\">What We Do<\/a> (slideshare.net)<\/span><\/li>\n\n\n\n<li><span style=\"color: #000000;\">Closing the Sale and Eye Contact (thecustomercollective.com)<\/span><\/li>\n\n\n\n<li><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"http:\/\/www.slideshare.net\/amirsmile16\/barriers-to-communication-2075597\">Barriers To Communication<\/a> (slideshare.net)<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"color: #000000;\"><strong>QuestionPro offers some of the most advanced customer experience tools available.<\/strong> Gain valuable insights into your customers\u2019 thoughts and feelings using&nbsp;<a class=\"_e75a791d-denali-editor-page-rtfLink\" style=\"color: #000000;\" href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener noreferrer\">QuestionPro software<\/a>&nbsp;today.<\/span><\/p>\n\n\n\n<p class=\"has-text-align-center\"><span style=\"font-weight: 400; color: #000000;\"><a class=\"square-cta secondary-lined-cta\" style=\"color: #000000;\" href=\"https:\/\/info.questionpro.com\/meetings\/kenneth-peterson\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Book Demo<\/strong><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The force of eye contact There\u2019s a lot you can learn from considering the phenomenon of eye contact. Just a [&hellip;]<\/p>\n","protected":false},"author":128,"featured_media":18577,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[252,169,245,271],"tags":[775,284,490,776,695,777,778],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The eyes have it: What you need to know about eye contact | QuestionPro<\/title>\n<meta name=\"description\" content=\"The force of eye contact There\u2019s a lot you can learn from considering the phenomenon of eye contact. 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