{"id":129266,"date":"2022-03-01T14:52:40","date_gmt":"2022-03-01T22:52:40","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=129266"},"modified":"2023-08-30T06:13:29","modified_gmt":"2023-08-30T06:13:29","slug":"google-my-business-reviews","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/","title":{"rendered":"Google My Business Reviews: Insights for your business"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">Customers can hardly ignore Google My Business reviews and ratings when looking for companies and products online; the platform has become essential for customer experience. Let\u2019s talk about it.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">What are Google My Business reviews?<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Google My Business is a platform that helps users find local companies; operated by Google LCC, which offers the opportunity to publish and manage a profile to display to people searching for their specific products or services.<\/span><\/p>\n\n\n\n<p>Google My Business helps businesses reach new customers by having administrative access to a public profile that contains all of the business\u2019 offerings. Users can easily find the location, contact details, website, opening hours and questions and answers.<\/p>\n\n\n\n<p>However, the primary use of this platform is to rate companies and read the opinions of customers who have already had experience with the company.<\/p>\n\n\n\n<p>The exchange of opinions is essential for companies since they form a crucial part of the customer experience and the decision to hire a company.<\/p>\n\n\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-en.html?product=CX&amp;referralurl=https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/129266&amp;lang=en&amp;cat=cx-2\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">How to be found on Google My Business<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">First of all, you need a Google My Business account. Here you can create your Google My Business entry. Creating a Google my Business account is very easy; Google guides you through this procedure with clear instructions. First of all, state your company\u2019s name, i.e. your company name. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Then indicate in which industry or category is your company active. Here you get predefined entries via an auto-completion list. From doctor to foreclosure service, almost everything is included. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">In the next step, Google My Business asks you to add a location in Google Maps. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">If you click on YES here, you can then enter your company\u2019s address data, and you will be found via Google My Business Maps if someone searches for your products and services in this area. Last but not least, include your phone number and website URL, opening hours and other details about your business, including pictures.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">What is the quality of the entries on Google My Business?<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Google My Business will verify your information by sending you a postcard from Google to the address you provided. This postcard contains a code that you enter into Google My Business. As soon as you have entered this code, your company will be visible. <\/span><\/p>\n\n\n\n<p>Since authentication is done through a postcard sent to the business address of companies that want to sign up, customer confidence in Google My Business is excellent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Is Google My Business free?<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Yes, your company can register with Google My Business for free and change and adapt your entries for free as well. With the free Google My Business Mobile app for Android and iOS devices, you can even access and update your listing while on the go.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">What services does Google My Business offer?<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Google My Business offers you a whole range of services that provide real added value for your company and that you can configure quickly and easily using the GMB dashboard. Here we introduce you to some of these services:<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">1. Add users<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">You can add other users to your Google My Business account to manage your company data. Google My Business offers a 3-stage role model here: owner, administrator, and site manager. Each role has access to different tools, which GMB explains in detail.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">2. Add news &amp; events<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">If you have news for your customers or want to hold an event, you can publish this information via your Google My Business entry. You can add a call-to-action button to this entry, such as \u201cRESERVE\u201d, \u201cBUY\u201d, \u201cREGISTER\u201d. You can choose whether it is an offer, news or an event.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">3. Virtual 360-degree tours<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Add a virtual 360-degree tour of your shop, bar, business or practice to your Google My Business entry. Your potential customers can thus get an idea of \u200b\u200byour location.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">4. Statistics<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Google My Business offers its users a wide range of statistics on the Google My Business entry, such as how often the entry was viewed and how it compares to other companies and whether the search query came from Google Maps or Google Search. You can also see which keywords users searched with and thus got to your Google My Business entry.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">5. Questions from customers<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">With Google My Business, you can store a mobile phone number, which is not, however, publicly visible. By clicking on a link, users can then ask you questions that come up directly on your mobile phone.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">6. Products and services<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Add detailed product descriptions and descriptions of your services to your Google My Business listing. Our tip: Use keywords within these descriptions that you would like to be found with.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">7. Create a website<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">With Google My Business you can even create simple websites, if your company does not already have its own website. For this purpose, Google My Business provides an easy-to-use editor with which you can really quickly build your own small homepage. With a little practice, you can even create really appealing websites here.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">8. Ads and campaigns<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">You can access Google Ads directly from the Google My Business Account. You can use this to create ads that will be displayed in Google Search before and after the organic entries when users search for certain keywords. This Google My Business service is chargeable.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">9. Add more companies<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">You can add other companies to your Google My Business account, such as branches or franchise partners. This means that Google My Business is also very interesting for large companies with distributed locations, as the locations are managed centrally and branches can be looked after by branch managers, for example, using the role model described above.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">10. Ratings and reviews<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">One of the most important functions of Google My Business is the clearly presented reviews and ratings for your company, which are created by customers. Potential customers can see immediately what experiences other customers have had with your company. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">This has a great advantage for you if you offer really excellent services and products and are also friendly and service-oriented towards your customers.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Why you should sign up for Google My Business<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">We have already mentioned many of the reasons implicitly in the previous text. Google My Business is free and can be found using Google Search and Google Maps. So you can win new customers via your company listing and you can enter into a direct dialogue with your customers via the rating function. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">In addition, GoogleMy Business clearly shows all the relevant information about your company and your customers or potential customers can contact you with a click, ask you questions and obtain personal information. You can also present the latest and changing offers and draw attention to events. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The customer feedback via Google My Business is also very important so that you have an idea of \u200b\u200bwhat your customers think of your company and your products and services.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">1. You are found \u201con the spot\u201d, and that creates new customers<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">When web users search, there is almost a 90% probability that they search on Google. For local searches, Google almost always shows Google My Business profiles, which increases the attention of local businesses. Google wants to give users the best online and offline experience, so it tries to deliver the most relevant search results. That said, if you\u2019re a restaurant that specializes in vegan delicacies, your Google My Business profile wouldn\u2019t appear for someone looking for an Argentine steakhouse in their area.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">2. Maintain your Google My Business listing and you will be found more easily<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">If you want to improve your ranking in the search results on Google, which can lead to more impressions of your Google My Business profile and more clicks, then you need to optimize and maintain your company listing. Google prefers Google My Business profiles with complete and detailed information. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">With a complete picture of your company, e.g. Google can ensure that your company is relevant to a search, such as your opening hours, your location and your products and services, and classify it accordingly. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Just as Google has algorithms to rank its ads and websites, it also has an algorithm to rank Google My Business company profiles. You can use the dashboard to add keywords to your company profile and make further optimizations to improve the ranking in the local results.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Tips and Best Practices: Use Google My Business Reviews and ratings as a real marketing tool<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Among all search engines, Google now has a market share of 86% in online searches via the PC. The market share of Google Search is even larger if you search using mobile devices: here, the market share of Google Search is almost 98%. Read and take note of the following tips from our marketing experts and Google My Business will serve you well!<\/span><\/p>\n\n\n\n<ul>\n<li> <a style=\"font-family: Raleway, sans-serif; font-size: 24px; background-color: rgb(255, 255, 255);\" href=\"https:\/\/www.questionpro.com\/blog\/bad-review-ask-why-right-in-the-survey\/\">Negative reviews<\/a><span style=\"font-family: Raleway, sans-serif; font-size: 24px;\"> ruin your business!<\/span> <\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">If you have a Google My Business account and your company is listed on it, the chances are very high that someone who is looking for something that you offer with your company will actually find you. And now imagine that you are found and that the ratings and reviews below your Google My Business entry say \u201ccabbage and beets\u201d. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">What is meant is: negative ratings, i.e. always only one or two asterisks instead of five and beyond, rating comments that suggest that you are not really devoting yourself to your customers. Given the market power that Google Search has, this can have fatal effects on your company: a bad reputation and thus a) customer churn and b) no new customers.<\/span><\/p>\n\n\n\n<ul>\n<li> <span style=\"font-family: Raleway, sans-serif; font-size: 24px;\">Always keep an eye on your Google My Business reviews<\/span> <\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Now let\u2019s assume that the vast majority of companies actually like to dedicate themselves to their customers with passion. You do everything to ensure that your customers are happy and satisfied. However, it is not unlikely that one or two negative reviews will be found below your Google My Business entry. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Maybe someone was having a bad day or one of your salespeople got up on the wrong foot. That\u2019s human. So you will now receive a <a href=\"https:\/\/www.questionpro.com\/blog\/bad-customer-experience\/\">bad customer experience<\/a> rating, it is an open question whether rightly or wrongly. Your day-to-day business is tough and exhausting and you don\u2019t have the time every day to look at how customers rate you via your Google My Business entry. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">So this negative entry about your company will go uncommented. Now a potential customer finds your company using Google search, lands on your entry and reads the comments. Since nobody has given a rating for two days, the negative comment can be seen at the top. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Your prospect reads this and compares the reviews with a competitor\u2019s reviews, the top 3 entries of which are positive. So what is your prospect going to do? He will most likely go to the competition. So make sure you check the reviews under your business listing on a daily basis to prevent this from happening!<\/span><\/p>\n\n\n\n<ul>\n<li> <span style=\"font-family: Raleway, sans-serif; font-size: 24px;\">Respond to every comment, whether positive or negative<\/span> <\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Since you are not only an entrepreneur but also a customer yourself, doesn\u2019t it seem strange to you when a company only replies to negative reviews, possibly also justifying or even soothing? Really reply to every comment below your Google My Business listing.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">And this really means every evaluation, regardless of whether it was written and formulated negative, positive, neutral, monosyllabic or in detail. The Google My Business Ratings and Reviews are so powerful and have such a great influence on the decision-making behavior of future customers that you should really take the time to answer reviews.<\/span><\/p>\n\n\n\n<ul>\n<li> <span style=\"font-family: Raleway, sans-serif; font-size: 24px;\">Customers feel \u201cflabbergasted\u201d when you respond to their positive feedback<\/span> <\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">If customers are really excited and leave a positive review below your company listing, that is a huge service for your company, because it is free advertising, but it is not free. So saying thank you is the least you can do. And so should you. Because if your customers read that you actually react to the positive criticism, they will like it very much, because the effort to write a review was worth it.<\/span><\/p>\n\n\n\n<ul>\n<li> <span style=\"font-family: Raleway, sans-serif; font-size: 24px;\">Always respond, in principle and without exception, to negative reviews<\/span> <\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">If reacting to EVERY review really seems too much, which is our tip, then at least take a look at the negative reviews. As described above, uncommented negative reviews are a thorn in the side for all new customers, because it signals that you basically don\u2019t care whether customers are angry or not. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">This must not happen under any circumstances, even if you STILL do not care in terms of sales and the abundance of customers. That can change quickly in a fast-moving world like this.<\/span><\/p>\n\n\n\n<ul>\n<li>\n<h3><span style=\"font-weight: 400;\">Avoid being monosyllabic or unimaginative in your answers<\/span><\/h3>\n<\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Now imagine that your Google My Business entry has a large number of reviews that are detailed and well-intended and that you simply and basically answer each of these reviews and comments with \u201cThank you\u201d. Even if you mean it honestly and the time does not allow you to answer in more detail, it looks quite stilted in the overall appearance.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Get notified of new QuestionPro reviews<\/h2>\n\n\n\n<p>To avoid missing any reviews on Google My Business, the QuestionPro <a href=\"https:\/\/www.questionpro.com\/blog\/reputation-management-strategy\/\">reputation management<\/a> app offers users of Google My Business and other review portals a notification function. These notifications then appear in the notification bar of your smartphone, your iPad or on the screen of your PC.<\/p>\n\n\n\n<p>And if you don&#8217;t want to be notified of every new review, you can configure the notification so that, for example, you are only notified if a review has less than 3 stars. Or even 2 stars. You can adjust that as you wish. This ensures that you can at least react in real-time to negative comments if you do not have the time to react immediately to all reviews.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customers can hardly ignore Google My Business reviews and ratings when looking for companies and products online; the platform has [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":398032,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[170],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Google My Business Reviews: Insights for your business | QuestionPro<\/title>\n<meta name=\"description\" content=\"Google My Business Reviews will provide your business with trust and become a great first contact for potential customers. Let&#039;s talk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Google My Business Reviews: Insights for your business | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"Google My Business Reviews will provide your business with trust and become a great first contact for potential customers. Let&#039;s talk.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-01T22:52:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-30T06:13:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/03\/get-more-google-reviews.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"992\" \/>\n\t<meta property=\"og:image:height\" content=\"594\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Fabyio Villegas\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Fabyio Villegas\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/\"},\"author\":{\"name\":\"Fabyio Villegas\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/4f0c1596eb1a64b215717f16e263068d\"},\"headline\":\"Google My Business Reviews: Insights for your business\",\"datePublished\":\"2022-03-01T22:52:40+00:00\",\"dateModified\":\"2023-08-30T06:13:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/\"},\"wordCount\":2296,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\"},\"articleSection\":[\"CX\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/\",\"name\":\"Google My Business Reviews: Insights for your business | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#website\"},\"datePublished\":\"2022-03-01T22:52:40+00:00\",\"dateModified\":\"2023-08-30T06:13:29+00:00\",\"description\":\"Google My Business Reviews will provide your business with trust and become a great first contact for potential customers. Let's talk.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.questionpro.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CX\",\"item\":\"https:\/\/www.questionpro.com\/blog\/category\/cx-2\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Google My Business Reviews: Insights for your business\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#website\",\"url\":\"https:\/\/www.questionpro.com\/blog\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.questionpro.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/www.questionpro.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/4f0c1596eb1a64b215717f16e263068d\",\"name\":\"Fabyio Villegas\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c1eda364265c66792ad93d208502b662?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c1eda364265c66792ad93d208502b662?s=96&d=mm&r=g\",\"caption\":\"Fabyio Villegas\"},\"description\":\"Copywriter and SEO Specialist. With over 11 years of experience in Digital Marketing and Educational Content Curation.\",\"url\":\"https:\/\/www.questionpro.com\/blog\/author\/fabiola\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Google My Business Reviews: Insights for your business | QuestionPro","description":"Google My Business Reviews will provide your business with trust and become a great first contact for potential customers. Let's talk.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/","og_locale":"en_US","og_type":"article","og_title":"Google My Business Reviews: Insights for your business | QuestionPro","og_description":"Google My Business Reviews will provide your business with trust and become a great first contact for potential customers. Let's talk.","og_url":"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2022-03-01T22:52:40+00:00","article_modified_time":"2023-08-30T06:13:29+00:00","og_image":[{"width":992,"height":594,"url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/03\/get-more-google-reviews.jpg","type":"image\/jpeg"}],"author":"Fabyio Villegas","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"Written by":"Fabyio Villegas","Est. reading time":"11 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/#article","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/"},"author":{"name":"Fabyio Villegas","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/4f0c1596eb1a64b215717f16e263068d"},"headline":"Google My Business Reviews: Insights for your business","datePublished":"2022-03-01T22:52:40+00:00","dateModified":"2023-08-30T06:13:29+00:00","mainEntityOfPage":{"@id":"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/"},"wordCount":2296,"publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/#organization"},"articleSection":["CX"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/","url":"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/","name":"Google My Business Reviews: Insights for your business | QuestionPro","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/#website"},"datePublished":"2022-03-01T22:52:40+00:00","dateModified":"2023-08-30T06:13:29+00:00","description":"Google My Business Reviews will provide your business with trust and become a great first contact for potential customers. Let's talk.","breadcrumb":{"@id":"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.questionpro.com\/blog\/"},{"@type":"ListItem","position":2,"name":"CX","item":"https:\/\/www.questionpro.com\/blog\/category\/cx-2\/"},{"@type":"ListItem","position":3,"name":"Google My Business Reviews: Insights for your business"}]},{"@type":"WebSite","@id":"https:\/\/www.questionpro.com\/blog\/#website","url":"https:\/\/www.questionpro.com\/blog\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.questionpro.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.questionpro.com\/blog\/#organization","name":"QuestionPro","url":"https:\/\/www.questionpro.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/4f0c1596eb1a64b215717f16e263068d","name":"Fabyio Villegas","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c1eda364265c66792ad93d208502b662?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c1eda364265c66792ad93d208502b662?s=96&d=mm&r=g","caption":"Fabyio Villegas"},"description":"Copywriter and SEO Specialist. With over 11 years of experience in Digital Marketing and Educational Content Curation.","url":"https:\/\/www.questionpro.com\/blog\/author\/fabiola\/"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/03\/get-more-google-reviews.jpg","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/03\/get-more-google-reviews.jpg","author_info":{"display_name":"Fabyio Villegas","author_link":"https:\/\/www.questionpro.com\/blog\/author\/fabiola\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/129266"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/users\/49"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/comments?post=129266"}],"version-history":[{"count":5,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/129266\/revisions"}],"predecessor-version":[{"id":810652,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/129266\/revisions\/810652"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/media\/398032"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/media?parent=129266"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/categories?post=129266"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/tags?post=129266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}