The first thing that comes to mind when we talk about customer service is the experience we had at the store, at a restaurant, airport, hairdressers – you name it. You definitely know if you\u2019re receiving good customer service – you judge it! Did the nice lady at the shop smile at you, ask you how your day was offered you samples? Did she tell you not to worry when you accidentally smashed the expensive tea set across the store? You judge your experience by timelines, the accuracy of deliveries, and the overall feeling that the brand left you with. <\/span><\/p>\n\n\n\n And I could not emphasize more – how important customer experience is today. It is apparent when stores, certain brands are delivering on their promises, offering great experience and customer service, and yet when others – not a smooth one, to say the least. Here are a few points that paint the picture of my shopping experience from last night, when all I wanted to get was some Bud light and Froyo.<\/span><\/p>\n\n\n\n\t