Whew! What a day! Due to the popularity of our webinars, QuestionPro for the first time hosted two webinars. We wanted to show love to our European and Asian colleagues. We hope you enjoyed it and learned how to turn detractors into promoters.<\/p>\n
Our experts for this webinar were Mark Salsberry and\u00a0Joel\u00a0<\/span>Aach. Mark<\/span>\u00a0is the President of QuestionPro CX and\u00a0<\/span>has over a decade of experience in Customer Experience and Market Research, working for and with Fortune 100 companies. Mark helped Verizon Wireless implement a customer experience solution across the USA, had helped start Research Intelligence, an innovative solution that allows brands to experience their customers using streaming video and speech-to-text.<\/span><\/p>\n We were delighted to have\u00a0Joel as our featured guest speaker. Joel\u00a0<\/span>has 30 years of experience translating consumer needs and opportunities into growth for world class brands. \u00a0This includes packaged goods at General Mills and Helene Curtis\/Unilever, quick service restaurants for KFC\/ YUM, and restaurants spanning \u00a0from Casual Dining to Luxury Consumers such as Red Lobster, Bahama Breeze, Yard House, Eddie V\u2019s and The Capital Grille.<\/span><\/p>\n LEARN ABOUT:<\/strong> Time to Value<\/a><\/em><\/p>\n The previous QuestionPro CX Webinar talked about Promoter Amplification<\/a> and how to take a satisfied customer to the next level, where they add more value to your business by sharing referrals.<\/p>\n Today’s webinar focused on methodologies that businesses can take to save dissatisfied customers – also know as detractors and turn detractors into promoters.<\/p>\n Below were the slides from today’s webinar.<\/p>\n