

{"id":20789,"date":"2016-05-16T16:40:57","date_gmt":"2016-05-16T23:40:57","guid":{"rendered":"http:\/\/www.questionpro.com\/blog\/?p=20789"},"modified":"2023-07-05T06:33:15","modified_gmt":"2023-07-05T06:33:15","slug":"van-westendorp-price-sensitivity-meter","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/van-westendorp-price-sensitivity-meter\/","title":{"rendered":"Van Westendorp Price Sensitivity Meter"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The Van Westendorp <a href=\"https:\/\/www.questionpro.com\/blog\/price-sensitivity\/\">price sensitivity<\/a> meter is defined as a technique for market researchers to gauge consumer perceptions of the value of products or services. It usually means asking four specific questions to help uncover the best price for the product.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The inventor of this pricing analysis approach was a Dutch economist Peter Van Westendorp. The Van Westendorp survey questions help organizations avoid scaring potential customers away by a large price tag. On the other hand, a low price tag will leave them skeptical of the product\u2019s quality. The goal of the Van Westendorp Price Sensitivity Meter is to maximize the profit that is generated from a certain product or service.<\/span><\/p>\n<p style=\"text-align: center;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1053&amp;sourceRef=research-edition-home\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Gather research insights<\/strong><\/a><\/p>\n<h3><b>The four standard Van Westendorp questions to measure price sensitivity<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">To get the most appropriate answers to price out the product or service, you need to first ask the correct questions. The Van Westendorp survey questions are as follows:<\/span><\/p>\n<p><b>Q1.<\/b><span style=\"font-weight: 400;\"> At what price would you consider the product to be too expensive that you would consider not buying it? (Too expensive)<\/span><\/p>\n<p><b>Q2.<\/b><span style=\"font-weight: 400;\"> At what price would you consider the product to be priced too low and because of it you would feel that the quality of the product or service is poor? (Too cheap)<\/span><\/p>\n<p><b>Q3.<\/b><span style=\"font-weight: 400;\"> At what price would you consider the product becoming too expensive \u2013\u00a0 so that it is not out of the question, but you would have to give some thought to buying it? (Expensive\/High Side)<\/span><\/p>\n<p><b>Q4.<\/b><span style=\"font-weight: 400;\"> At what price would you consider the product to be a bargain\u2014a great buy for the money? (Cheap\/Good Value)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Van Westendorp Price Sensitivity Meter questions have remained virtually unchanged over the years. and have helped multinationals and small businesses alike to measure price sensitivity and to set up successful pricing strategies. From a bag of Lay\u2019s chips to Apple\u2019s iPhone, Van Westendorp\u2019s price sensitivity measurement surveys have influenced decision-making.<\/span><\/p>\n<p style=\"text-align: center;\"><strong>LEARN ABOUT:<\/strong> <a href=\"https:\/\/www.questionpro.com\/blog\/pricing-research\/\">Pricing Research<\/a><\/p>\n<p><span style=\"font-weight: 400;\">The price sensitivity meter satisfies the question of how to do a pricing analysis and marketers can implement it for both, new, and existing products. You can give the respondent price options for each question type to know whether the price is right or leave it open-ended.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-109887\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2016\/05\/Van-Westendorp.png\" alt=\"Van Westendorp\" width=\"900\" height=\"509\" \/><\/p>\n<h3><b>How to use the Van Westendorp Model for pricing research<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Organizations tasked with making a profit operate under a strategy that is dependent upon multiple factors including market share; volatility; brand position; and the current state of the economy. The primary goal here is to maximize the profit generated by the firm. Understanding your current (and prospective) markets\u2019 view on pricing is a key driver revenue and profit margin.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Use the Van Westendorp pricing study to conduct pricing analysis and determine the following price points:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Point of marginal expensiveness &#8211; <\/b><span style=\"font-weight: 400;\">The price point where cost becomes a major concern, and where customers will generally feel that the price of the product\/service outweighs the benefit.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Point of marginal cheapness &#8211; <\/b><span style=\"font-weight: 400;\">The price point where sales would be negatively impacted due to a customer\u2019s perception of lack of quality versus the value derived from it.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Optimal price point &#8211; <\/b><span style=\"font-weight: 400;\">The price point where the same percentage of customers feel that the price is too expensive versus the quality of the product or service.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Indifference price point &#8211; <\/b><span style=\"font-weight: 400;\">The point at which the same percentage of customers feel that the product is getting too expensive as those who feel it is at a bargain price. This is where the most amount of customers are indifferent to the price.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">By interpreting the graph above, you should be able to get an accurate estimate of your pricing. Very generally, pricing needs to be between the Point of Marginal Cheapness and the Point of Marginal Expensiveness; this is called the Range of Acceptable Pricing (RAI). With the example above, the Range of Acceptable Pricing is $15 &#8211; $30.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consumers can usually give a realistic idea about price, making this a valuable technique. On the contrary, this assumes that the person you are surveying understands the landscape of the product to an extent. If the respondents are not as familiar with what you are asking them, the survey data will not be as useful in the end.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The model is easy to implement when compared to other<\/span><a href=\"https:\/\/www.questionpro.com\/blog\/pricing-research-with-monadic-price-testing\/\"><span style=\"font-weight: 400;\"> pricing research methods<\/span><\/a><span style=\"font-weight: 400;\">. It can be used in support of both new and existing products and services. To be effective the survey researcher should include a description and\/or visual of the product\/service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In deploying a Van Westendorp exercise is common to provide the respondent with a pre-established range of prices using 10 \u2013 15 categories for each price estimate. Prices can also be captured in an open response fashion and categorized after the fact.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Extensions to this technique ask supplementary questions regarding purchase likelihood for the \u201cgood value\u201d and \u201cexpensive\u201d price points. It is also fair to ask the respondent to elaborate on their reasons for selecting their price points. These additions can be useful for translating the survey data into a demand forecast. Here is a<\/span><a href=\"https:\/\/www.questionpro.com\/survey-templates\/concept-evaluation-and-pricing-study\/\"> <span style=\"font-weight: 400;\">pricing study template<\/span><\/a><span style=\"font-weight: 400;\"> you can start with to evaluate the right price for your product or service.<\/span><\/h3>\n<h3><b>Van Westendorp Price Flexibility Example<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Let&#8217;s take, for example, a Van Westendorp question about a boutique ice cream shop that is opening up in San Francisco. This ice cream is organic and hand-churned\u2014it is simply the best of the best. However, before opening, you need to know how much you can charge for a prized single-scoop of ice cream. The best way to know how much your customers are willing to pay is to simply ask.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-109894\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2016\/05\/Van-Westendorp-price.png\" alt=\"Van Westendorp price\" width=\"976\" height=\"312\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The example of the Van Westendorp pricing study clearly illustrates how respondents feel about ice cream. This could become inaccurate if someone who filled it out did not partake in ice cream eating\u2014perhaps due to their lactose intolerance. In that case, their survey answer may look drastically different.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-109901\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2016\/05\/VAn-westendorp-price-sensitivity-meter.png\" alt=\"Van westendorp price sensitivity meter\" width=\"970\" height=\"303\" \/><\/p>\n<p><span style=\"font-weight: 400;\">If that is the case, your data may potentially become flawed, which is why Van Westendorp price sensitivity meter should be used to provide input into how you price your product, rather than be the finite answer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once responses are collected, the ideal price becomes very clear. As shown in the graph below, the red line represents \u201cToo Cheap,\u201d a price where the customer becomes skeptical of the product quality. The purple line, which is indicative of \u201cNot a Bargain,\u201d represents the customers that found the product on the high side but would still consider buying. The purple, or \u201cNot a Bargain\u201d line, intersects with the \u201cToo Cheap\u201d line at about $3.75.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That intersection of price points is the Point of Marginal Cheapness, representing the price where the majority of sales are lost due to the customer perception\u2019s lack of product quality. The Point of Marginal Expensiveness is where the price becomes a major concern based on its costly nature. That point is represented where the blue, \u201cToo Expensive\u201d line intersects with the green, \u201cNot Expensive\u201d line. For the organic ice cream, the Point of Marginal Expense is about $5.90. The range of acceptable prices is spread between the Point of Marginal Cheapness and the Point of Marginal Expense. For the organic, hand-churned ice cream, the data suggests setting a price between $3.75 and $5.90.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-60655 aligncenter\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2016\/05\/vwsm-3.jpg\" alt=\"Van Westendorp\" width=\"638\" height=\"479\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The Indifference Price Point and Optimal Price Point helps with delineating the best price within your range of acceptable prices. Indifference Price Point is where the \u201cNot Expensive\u201d and \u201cNot a Bargain\u201d lines bisect each other. This is defined as the point at which the percentage of customers that feel it is a bargain price and customers that feel it is too expensive are equal. Optimal Price Point, on the other hand is when the same percentage of customers feel that the price is too expensive versus the quality of the product or service, where the \u201cToo Cheap\u201d and \u201cToo Expensive\u201d lines intersect. These two points allow businesses to make educated pricing decision, so they fall within the \u201cRange of Acceptable Prices,\u201d which you can see in the graph.<\/span><\/p>\n<p style=\"text-align: center;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1053&amp;sourceRef=research-edition-home\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Gather research insights<\/strong><\/a><\/p>\n<p><span style=\"font-weight: 400;\">In conclusion, you can better understand the scope of your pricing by using the Van Westendorp price sensitivity meter. This data helps business owners and decision makers choose the right price that will neither scare off potential consumers nor lead them to believe you are offering a low-quality product. By harnessing your most recently gained insight of customer pricing, you can appeal to a wider audience.<\/span><\/p>\n<p style=\"text-align: left;\">Learn more: <a href=\"https:\/\/www.questionpro.com\/help\/van-westendorp-price-sensitivity-question-type.html\">Van Westendorp \u2013 Price Sensitivity Question Type<\/a><\/p>\n<p><span style=\"font-weight: 400;\">Example: <\/span><a href=\"https:\/\/www.questionpro.com\/survey-templates\/concept-evaluation-and-pricing-study\/\">Van Westendorp survey template<\/a><span style=\"font-weight: 400;\"> for the Van Westendorp price sensitivity model.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Van Westendorp price sensitivity meter is defined as a technique for market researchers to gauge consumer perceptions of the [&hellip;]<\/p>\n","protected":false},"author":65,"featured_media":23639,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[250,170,203],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Van Westendorp Price Sensitivity Meter | QuestionPro<\/title>\n<meta name=\"description\" content=\"Learn how to use the Van Western price sensitivity meter for optimal market pricing. 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