

{"id":3173,"date":"2010-08-23T13:38:16","date_gmt":"2010-08-23T13:38:16","guid":{"rendered":"http:\/\/www.questionpro.com\/?p=3173"},"modified":"2010-08-23T13:38:16","modified_gmt":"2010-08-23T13:38:16","slug":"the-24-hour-customer-brings-out-time-as-a-way-to-squeeze-into-your-customers-world","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/the-24-hour-customer-brings-out-time-as-a-way-to-squeeze-into-your-customers-world\/","title":{"rendered":"The 24-Hour Customer Brings Out TIME as a Way to Squeeze Into Your Customer&#8217;s World"},"content":{"rendered":"<p style=\"text-align:center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/smallbiztrends.com\/wp-content\/uploads\/2010\/08\/24-hour-customer.jpg\"alt=\"image\" width=\"112\" height=\"158\" \/><\/p>\n<p><a href=\"http:\/\/vimeo.com\/12964474\">The 24-Hour Customer:Time-onomics<\/a> from <a href=\"http:\/\/vimeo.com\/exponentialedge\">Adrian Ott<\/a> on <a href=\"http:\/\/vimeo.com\">Vimeo<\/a>.<\/p>\n<p>If you&#8217;re part of a market research organization, you&#8217;re probably&nbsp;acutely&nbsp;aware of the shifts that have been going on in Market Research. &nbsp;Maybe they upset you. &nbsp;But this is a good thing. &nbsp;That&#8217;s your brain&#8217;s way of telling you that it&#8217;s time to do something different. &nbsp;And the good news is, the sooner you get to finding something different &#8211; the better for your bottom line.  <strong>The 24-Hour Customer Gives Strategists Insight on Creating New Opportunities by Focusing On How Customers Spend Time<\/strong> In my latest book review on Small Business Trends, I looked at <em><a href=\"http:\/\/\" target=\"_blank\" rel=\"noopener noreferrer\">&#8220;The 24-Hour Customer<\/a><\/em>&#8221; by Adrian Ott. &nbsp;If you are reading this blog &#8212; then you need to get this book. &nbsp;If you&#8217;re in marketing or a CEO or in any way responsible for identifying new niches &#8212; you can&#8217;t afford to miss this book.  &#8220;<em>The 24-Hour Custome<\/em>r&#8221; explains exactly how and why it is that people can waste hours on Facebook Farmville and yet not give your product the time of day. &nbsp;Ott names exactly 111 companies as examples of how strategists were able to observe how customers prioritized time with relation to Habit, Motivation, Convenience and Value &#8212; and then develop products and services that fit right into those&nbsp;crevices. &nbsp;Here are just a few examples:<\/p>\n<ul>\n<li>Zipcar used a \u201cTime Slicing\u201d strategy that broke up car ownership into much smaller slices of time instead of years.<\/li>\n<li>Hulu and Netflix used time-shifting to movies on-demand.<\/li>\n<li>Nike and Apple co-created a mobile app that measured and reported on a runner\u2019s progress on a Nike+ website.<\/li>\n<\/ul>\n<p>There are many more examples and the data to support them. &nbsp;Did I say you should read this book yet?  <strong>Applying These Time Slicing and Time Shifting Strategies Means You Have to Love Your Customer<\/strong> Romi Mahajan talks about <a href=\"http:\/\/researchaccess.com\/2010\/08\/we-met-in-a-bar\/comment-page-1\/#comment-256\" target=\"_blank\" rel=\"noopener noreferrer\">building deeper customer relationships<\/a> in his latest article on Research Access. &nbsp;He&#8217;s not talking about social media, he&#8217;s not talking about focus groups. &nbsp;He&#8217;s talking about participating in conversations that are going on around you.  You&#8217;ve heard me talk about market research as becoming more of a &#8220;Listening&#8221; function. &nbsp;And the combination of Romi&#8217;s article and reading <em>&#8220;The 24-hour Customer<\/em>&#8221; &nbsp;will inspire you and open your mind to other possibilities.  Successful market research isn&#8217;t going to come from having the best technology or running the best multi-variate regression. &nbsp;It&#8217;s going to come from possessing great listening and observation skills and then having the brains to quantify those inklings and intuitive insights.  Who&#8217;s up for the job?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The 24-Hour Customer:Time-onomics from Adrian Ott on Vimeo. If you&#8217;re part of a market research organization, you&#8217;re probably&nbsp;acutely&nbsp;aware of the [&hellip;]<\/p>\n","protected":false},"author":128,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[180],"tags":[359,599,428,826,803,834,835,342],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The 24-Hour Customer Brings Out TIME as a Way to Squeeze Into Your Customer&#039;s World | QuestionPro<\/title>\n<meta name=\"description\" content=\"The 24-Hour Customer:Time-onomics from Adrian Ott on Vimeo. 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