

{"id":358619,"date":"2022-05-17T08:33:59","date_gmt":"2022-05-17T15:33:59","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=358619"},"modified":"2026-10-30T03:54:28","modified_gmt":"2026-10-30T10:54:28","slug":"candidate-experience-surveys","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/candidate-experience-surveys\/","title":{"rendered":"Candidate Experience Survey: Questions, Timing, and Scoring"},"content":{"rendered":"\n<p>A candidate experience survey is a short feedback form that job applicants complete during or after hiring. It shows employers the process the way candidates see it. Most teams track time to hire and cost per hire. Few track how candidates feel along the way.<\/p>\n\n\n\n<p>That gap is expensive. In a survey of 2,500 workers in the US, UK, and Germany,<a href=\"https:\/\/www.greenhouse.com\/blog\/greenhouse-2024-state-of-job-hunting-report\" target=\"_blank\" rel=\"noreferrer noopener\"> 61% of job seekers said an employer had ghosted them after an interview<\/a>. Candidates remember that silence, and they talk about it.<\/p>\n\n\n\n<p>In this blog, we&#8217;ll cover what to ask, when to send the survey, how to score the results, and which mistakes to avoid.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What is a candidate experience survey?<\/strong><\/h2>\n\n\n\n<p>A candidate experience survey is a structured questionnaire that applicants, interviewees, and sometimes new hires use to rate and comment on each step of the hiring process. Recruiting and HR teams use the answers to find where candidates get confused, lose interest, or drop out.<\/p>\n\n\n\n<p>A good survey measures six things:<\/p>\n\n\n\n<ul>\n<li><strong>Application ease:<\/strong> How simple it was to apply and how long it took.<\/li>\n\n\n\n<li><strong>Communication:<\/strong> How often and how clearly the team shared updates.<\/li>\n\n\n\n<li><strong>Interview quality:<\/strong> How prepared, respectful, and relevant interviewers were.<\/li>\n\n\n\n<li><strong>Fairness:<\/strong> Whether candidates felt judged on the job, not on bias.<\/li>\n\n\n\n<li><strong>Speed:<\/strong> Whether the timeline matched what candidates were told.<\/li>\n\n\n\n<li><strong>Advocacy:<\/strong> Whether candidates would recommend applying to others.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How is it different from similar surveys?<\/strong><\/h2>\n\n\n\n<p>Several surveys sound alike but measure different moments. Candidate experience is the overall impression a person forms while applying. The survey is the tool that measures it. Our guide to<a href=\"https:\/\/www.questionpro.com\/blog\/candidate-experience\/\"> candidate experience<\/a> covers the concept itself.<\/p>\n\n\n\n<p>The table below separates the surveys people most often confuse.<\/p>\n\n\n\n\n<div style=\"margin:1.5rem 0;width:100%;max-width:100%;\">\n  <table style=\"border-collapse:collapse;width:100%;max-width:100%;table-layout:auto;\">\n    <thead>\n      <tr>\n        <th style=\"background:#1a2b5e;color:#fff;padding:10px 14px;border:1px solid #C5CFE8;font-size:18px;line-height:1.4;text-align:left;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Survey<\/th>\n        <th style=\"background:#162450;color:#fff;padding:10px 14px;border:1px solid #C5CFE8;font-size:18px;line-height:1.4;text-align:left;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Who answers<\/th>\n        <th style=\"background:#1a2b5e;color:#fff;padding:10px 14px;border:1px solid #C5CFE8;font-size:18px;line-height:1.4;text-align:left;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">When<\/th>\n        <th style=\"background:#162450;color:#fff;padding:10px 14px;border:1px solid #C5CFE8;font-size:18px;line-height:1.4;text-align:left;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Main question<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Candidate experience survey<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Applicants, interviewees, withdrawn and rejected candidates<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">During or right after hiring stages<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">How did the hiring process feel?<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Onboarding survey<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">New hires<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">First days to first year<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Did we prepare you to succeed?<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Exit survey<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Departing employees<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Final weeks of employment<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Why are you leaving?<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Employee engagement survey<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Current employees<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Once or twice a year<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">How committed are you to your work?<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Offer decline survey<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Candidates who rejected an offer<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Within days of the decision<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">What led you to say no?<\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why do candidate experience surveys matter?<\/strong><\/h2>\n\n\n\n<p>Candidate surveys matter because candidates act on their experience, and the cost shows up in hiring results, trust, and customer relationships. Three recent data points show the scale of the problem.<\/p>\n\n\n\n<ul>\n<li><strong>Silence after interviews:<\/strong> 61% of job seekers reported being ghosted after an interview.<\/li>\n\n\n\n<li><strong>Low trust in AI screening:<\/strong> Only <a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2025-07-31-gartner-survey-shows-just-26-percent-of-job-applicants-trust-ai-will-fairly-evaluate-them\" target=\"_blank\" rel=\"noreferrer noopener\">26% of candidates trust AI to evaluate them fairly<\/a>. A further 25% said they trust employers less when they use AI in evaluation.<\/li>\n\n\n\n<li><strong>Lost customers:<\/strong> Candidate resentment is the share of candidates who stop engaging with a brand as consumers after a poor process. A research program put the global average at 14%.<\/li>\n<\/ul>\n\n\n\n<p>Survey feedback also protects your<a href=\"https:\/\/www.questionpro.com\/blog\/employer-branding\/\"> employer branding<\/a>. You hear the complaint in a private form before it appears on a public review site.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>When should you send a candidate experience survey?<\/strong><\/h2>\n\n\n\n<p>Send the survey within a day or two of each major hiring step, while the memory is fresh. PeopleScout recommends surveying candidates after the application, after assessments, after interviews, and after rejection, regardless of outcome.<\/p>\n\n\n\n<p>The table gives a practical schedule.<\/p>\n\n\n\n\n<div style=\"margin:1.5rem 0;width:100%;max-width:100%;\">\n  <table style=\"border-collapse:collapse;width:100%;max-width:100%;table-layout:auto;\">\n    <thead>\n      <tr>\n        <th style=\"background:#1a2b5e;color:#fff;padding:10px 14px;border:1px solid #C5CFE8;font-size:18px;line-height:1.4;text-align:left;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Stage<\/th>\n        <th style=\"background:#162450;color:#fff;padding:10px 14px;border:1px solid #C5CFE8;font-size:18px;line-height:1.4;text-align:left;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Send<\/th>\n        <th style=\"background:#1a2b5e;color:#fff;padding:10px 14px;border:1px solid #C5CFE8;font-size:18px;line-height:1.4;text-align:left;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Length<\/th>\n        <th style=\"background:#162450;color:#fff;padding:10px 14px;border:1px solid #C5CFE8;font-size:18px;line-height:1.4;text-align:left;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Focus<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">After applying<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Within 48 hours<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">3 to 4 questions<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Application ease, job description clarity<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">After each interview<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Within 24 hours<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">4 to 6 questions<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Interviewer conduct, relevance, fairness<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">After withdrawing<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Right after the withdrawal<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">2 questions<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Reason for leaving the process<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">After rejection<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">With the notice or within one week<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">3 to 4 questions<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Respect, feedback, willingness to reapply<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">After declining an offer<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Within 3 days<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">3 questions<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Offer, pay, speed, competing choice<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">After accepting an offer<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">During onboarding<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">5 questions<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Why they chose you, expectations versus reality<\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n<\/div>\n\n\n\n\n<p>Hired candidates belong in a different follow-up. Pair this survey with an<a href=\"https:\/\/www.questionpro.com\/blog\/onboarding-survey\/\"> onboarding survey<\/a> so you can compare what candidates expected with what they found.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What are the best candidate experience survey questions?<\/strong><\/h2>\n\n\n\n<p>The best questions target one stage, use a fixed scale, and leave room for one comment. Most use a 1 to 5 agreement scale, with a 0 to 10 scale for the recommendation question. The same craft applies to any<a href=\"https:\/\/www.questionpro.com\/blog\/human-resource-survey-questions\/\"> HR survey<\/a>: <em>ask about things you can change<\/em>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Application and communication questions<\/h3>\n\n\n\n<p>Early stages need quick, scalable questions. Use these as a starting set.<\/p>\n\n\n\n\n<div style=\"margin:1.5rem 0;width:100%;max-width:100%;\">\n  <table style=\"border-collapse:collapse;width:100%;max-width:100%;table-layout:auto;\">\n    <thead>\n      <tr>\n        <th style=\"background:#1a2b5e;color:#fff;padding:10px 14px;border:1px solid #C5CFE8;font-size:18px;line-height:1.4;text-align:left;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Topic<\/th>\n        <th style=\"background:#162450;color:#fff;padding:10px 14px;border:1px solid #C5CFE8;font-size:18px;line-height:1.4;text-align:left;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Sample question or statement<\/th>\n        <th style=\"background:#1a2b5e;color:#fff;padding:10px 14px;border:1px solid #C5CFE8;font-size:18px;line-height:1.4;text-align:left;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Scale<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Job description<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">The job description matched the role I was interviewed for.<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">1 to 5 agreement<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Application ease<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">The application was easy to complete on my device.<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">1 to 5 agreement<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Application length<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">How long did the application take you?<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Time ranges<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Responsiveness<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">The recruiter answered my questions on time.<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">1 to 5 agreement<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Next steps<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">I always knew what the next step was.<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">1 to 5 agreement<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Timeline<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">The timeline matched what I was told.<\/td>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">1 to 5 agreement<\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n<\/div>\n\n\n\n\n<h3 class=\"wp-block-heading\">Interview questions<\/h3>\n\n\n\n<p>Interviews shape how candidates judge your culture. Ask about the conduct and relevance of each round:<\/p>\n\n\n\n<ul>\n<li>My interviewers were prepared and professional.<\/li>\n\n\n\n<li>The interview questions related to the job.<\/li>\n\n\n\n<li>I had a chance to ask my own questions.<\/li>\n\n\n\n<li>I learned enough about the team and culture to decide.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Fairness, offer, and rejection questions<\/h3>\n\n\n\n<p>These questions carry the most emotion, so keep the wording plain. Ask &#8220;I felt treated with respect at every stage&#8221; and &#8220;The process felt fair and free of bias.&#8221; Add &#8220;The company was clear about how it uses AI in hiring,&#8221; since AI screening is a rising concern. For rejected candidates, ask &#8220;I received useful feedback after my interview.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Overall and open-ended questions<\/h3>\n\n\n\n<p>End with one score and two comments:<\/p>\n\n\n\n<ul>\n<li>How likely are you to recommend applying here to a friend? (0 to 10)<\/li>\n\n\n\n<li>Would you apply to this company again?<\/li>\n\n\n\n<li>What was the best part of the process?<\/li>\n\n\n\n<li>What one change would improve it?<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How do you score a candidate experience survey?<\/strong><\/h2>\n\n\n\n<p>Score it with candidate NPS, which is the percentage of promoters minus the percentage of detractors on the recommendation question. NPS stands for Net Promoter Score. Our guide on how to<a href=\"https:\/\/www.questionpro.com\/blog\/net-promoter-score-calculation\/\"> calculate NPS<\/a> explains the method in full.<\/p>\n\n\n\n<p>Here is the calculation:<\/p>\n\n\n\n<ol>\n<li>Ask: &#8220;How likely are you to recommend applying to us?&#8221; on a 0 to 10 scale.<\/li>\n\n\n\n<li>Label 9 to 10 as promoters, 7 to 8 as passives, and 0 to 6 as detractors.<\/li>\n\n\n\n<li>Subtract the detractor percentage from the promoter percentage.<\/li>\n<\/ol>\n\n\n\n<p>For example, 200 responses with 110 promoters, 60 passives, and 30 detractors give 55% minus 15%, or a candidate NPS of 40.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What should you track besides candidate NPS?<\/h3>\n\n\n\n<p>NPS gives one headline number. Add these measures to explain it:<\/p>\n\n\n\n<ul>\n<li><strong>Stage satisfaction:<\/strong> A 1 to 5 average for each hiring step.<\/li>\n\n\n\n<li><strong>Response rate:<\/strong> Completed surveys divided by surveys sent.<\/li>\n\n\n\n<li><strong>Drop-off rate:<\/strong> The share of candidates who quit at each stage.<\/li>\n\n\n\n<li><strong>Time to respond:<\/strong> Days between a candidate&#8217;s action and your reply.<\/li>\n\n\n\n<li><strong>Offer acceptance rate:<\/strong> Accepted offers divided by offers made.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How do you compare results fairly?<\/h3>\n\n\n\n<p>Rejected candidates score lower than hired ones, so never average them together. Split results into groups:<\/p>\n\n\n\n<ul>\n<li><strong>Stage:<\/strong> Application, interview, offer.<\/li>\n\n\n\n<li><strong>Outcome:<\/strong> Hired, rejected, withdrawn, declined.<\/li>\n\n\n\n<li><strong>Role family:<\/strong> Hourly, professional, executive.<\/li>\n\n\n\n<li><strong>Recruiter or hiring manager.<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Then set your own baseline over one quarter and measure against that, not against another company.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Example: What a candidate survey can reveal<\/strong><\/h2>\n\n\n\n<p>Picture a US retail company with a two-week application window. Its post-application survey shows high scores for the job description but low scores for &#8220;I knew the next step.&#8221; Comments repeat one phrase: &#8220;never heard back.&#8221;<\/p>\n\n\n\n<ul>\n<li><strong>Finding:<\/strong> The silence sits between application and phone screen.<\/li>\n\n\n\n<li><strong>Action:<\/strong> The team adds an automatic status email after 72 hours and a recruiter note after the screen.<\/li>\n\n\n\n<li><strong>What to watch:<\/strong> Stage satisfaction for communication, drop-off before the screen, and candidate NPS for rejected applicants. This scenario is illustrative, but the pattern is common. A single repeated comment often points to one fixable step.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step-by-step guide to launching a candidate experience survey<\/strong><\/h2>\n\n\n\n<p>Launch small, then expand. A survey on two stages that runs every week beats a ten-stage survey that nobody maintains.<\/p>\n\n\n\n<ol>\n<li>Choose one or two stages to start with.<\/li>\n\n\n\n<li>Write four to six questions per stage, with one open-ended comment box.<\/li>\n\n\n\n<li>Set a distribution method, such as an automatic email from your applicant tracking system (ATS), the software that manages applications.<\/li>\n\n\n\n<li>Send within the timing window and make the survey mobile-friendly.<\/li>\n\n\n\n<li>Review results monthly with recruiters and hiring managers.<\/li>\n\n\n\n<li>Tell candidates, hiring teams, and leadership what changed.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">How do you decide which stage to survey first?<\/h3>\n\n\n\n<p>Use your biggest known problem to choose.<\/p>\n\n\n\n<ul>\n<li><strong>If many candidates quit mid-application,<\/strong> survey the application stage first.<\/li>\n\n\n\n<li><strong>If offers are declined often,<\/strong> start with the offer decline survey.<\/li>\n\n\n\n<li><strong>If hiring managers complain about quality,<\/strong> survey after interviews to test the interview experience.<\/li>\n\n\n\n<li><strong>If you have no data at all,<\/strong> start after rejection, since that group is the largest and most candid.<\/li>\n<\/ul>\n\n\n\n<p>The right choice also depends on your wider<a href=\"https:\/\/www.questionpro.com\/blog\/employee-recruitment\/\"> employee recruitment strategy<\/a>. Survey the stages where that strategy asks the most of candidates.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What are the best practices for candidate experience surveys?<\/strong><\/h2>\n\n\n\n<p>Good candidate surveys are short, specific, and tied to action. Each practice below has a reason behind it.<\/p>\n\n\n\n\n<div style=\"margin:1.5rem 0;width:100%;max-width:100%;\">\n  <table style=\"border-collapse:collapse;width:100%;max-width:100%;table-layout:auto;\">\n    <thead>\n      <tr>\n        <th style=\"background:#1a2b5e;color:#fff;padding:10px 14px;border:1px solid #C5CFE8;font-size:18px;line-height:1.4;text-align:left;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Practice<\/th>\n        <th style=\"background:#162450;color:#fff;padding:10px 14px;border:1px solid #C5CFE8;font-size:18px;line-height:1.4;text-align:left;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Why it works<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Keep it to 10 questions or fewer<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Most surveys <a href=\"https:\/\/www.questionpro.com\/blog\/survey-length-keep-it-short-and-simple\/\">perform best with 10 questions or fewer<\/a>. Research shows break-off rises after 12 minutes.<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Make most questions optional<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Candidates skip questions that do not apply, so forced answers add noise.<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Offer anonymity<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Candidates give honest answers when they know recruiters will not see names.<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Mix scales and comments<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Scores show where the problem is. Comments show why.<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Survey every outcome<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Hired-only surveys miss the candidates most likely to complain.<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;font-weight:600;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Share what changed<\/td>\n        <td style=\"background:#f0f4ff;padding:10px 14px;border:1px solid #E5E7EB;font-size:16px;line-height:1.5;vertical-align:top;white-space:normal;word-break:normal;overflow-wrap:break-word;\">Candidates answer again when they see feedback lead to action.<\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What are the most common candidate survey mistakes?<\/strong><\/h2>\n\n\n\n<p>The most common mistake is collecting feedback and doing nothing with it. Others quietly damage response rates and data quality.<\/p>\n\n\n\n<ul>\n<li><strong>Surveying too late:<\/strong> Memory fades within days, so late surveys draw vague answers.<\/li>\n\n\n\n<li><strong>Surveying only hired candidates:<\/strong> This creates survivorship bias, which means you only hear from people who succeeded.<\/li>\n\n\n\n<li><strong>Asking about things you cannot change:<\/strong> Candidates notice when questions have no purpose.<\/li>\n\n\n\n<li><strong>Making the survey long:<\/strong> Every extra question cuts completion.<\/li>\n\n\n\n<li><strong>Linking answers to hiring decisions:<\/strong> Candidates fear a bad review will cost them the job.<\/li>\n\n\n\n<li><strong>Skipping feedback to candidates:<\/strong> A survey that asks without giving anything back feels one-sided.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How can QuestionPro Employee Experience support candidate surveys?<\/strong><\/h2>\n\n\n\n<p>A ready-made starting point shortens setup. The<a href=\"https:\/\/www.questionpro.com\/survey-templates\/recruitment-satisfaction-survey-template\/\"> recruitment satisfaction survey template<\/a> gives you process questions you can edit, trim, and reorder for each hiring stage.<\/p>\n\n\n\n<p>From there,<a href=\"https:\/\/www.questionpro.com\/workforce\/\"> QuestionPro Employee Experience<\/a> lets teams:<\/p>\n\n\n\n<ul>\n<li>Add an NPS question to each stage survey.<\/li>\n\n\n\n<li>Send surveys by email or link, so candidates can answer on a phone.<\/li>\n\n\n\n<li>Filter results by stage, role, or recruiter in the reports.<\/li>\n<\/ul>\n\n\n\n<p>That last step matters most. Without a stage filter, a good interview score can hide a weak application process.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Candidate feedback is part of the offer<\/strong><\/h2>\n\n\n\n<p>Every candidate leaves your process with an opinion of how your company treats people. The survey is how you find out what that opinion is, while you can still change it.<\/p>\n\n\n\n<p>Start small and keep the loop closed:<\/p>\n\n\n\n<ul>\n<li>Pick one stage and write a handful of questions.<\/li>\n\n\n\n<li>Read the comments and fix the loudest problem.<\/li>\n\n\n\n<li>Tell candidates what you changed.<\/li>\n<\/ul>\n\n\n\n<p>Teams that do this stop guessing why strong candidates disappear. They see it in the data, and they act before the next role opens.<\/p>\n\n\n\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-en.html?product=Workforce&amp;referralurl=https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/358619&amp;lang=en&amp;cat=workforce-2\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions (FAQs)<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1793356980164\"><strong class=\"schema-faq-question\"><strong>How many questions should a candidate experience survey have?<\/strong><\/strong> <p class=\"schema-faq-answer\">Keep each stage survey to four to six questions, and never more than ten overall. Short surveys finish faster. Use one open-ended question for the reason behind the score, since comments carry the detail ratings cannot.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1793356990112\"><strong class=\"schema-faq-question\"><strong>Should you survey candidates who withdraw or get rejected?<\/strong><\/strong> <p class=\"schema-faq-answer\">Yes. These candidates often give the most useful feedback because they have no reason to flatter you. Ask withdrawn candidates why they left, and keep the rejection survey brief and optional so it reads as respectful.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1793357001854\"><strong class=\"schema-faq-question\"><strong>Who should own the candidate survey results?<\/strong><\/strong> <p class=\"schema-faq-answer\">Assign ownership to a talent acquisition operations lead or an HR analyst, not individual recruiters. Recruiters then avoid grading themselves. Share summaries with recruiters and hiring managers monthly so they can act on patterns.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1793357008537\"><strong class=\"schema-faq-question\"><strong>How often should you review candidate survey data?<\/strong><\/strong> <p class=\"schema-faq-answer\">Review stage scores monthly and candidate NPS quarterly. Monthly reviews catch broken steps early. Quarterly reviews smooth out small samples and show whether your changes moved the score over time.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1793357021394\"><strong class=\"schema-faq-question\"><strong>Can AI help analyze open-ended candidate comments?<\/strong><\/strong> <p class=\"schema-faq-answer\">Yes. AI text analysis can group comments into themes such as communication delays or unclear job descriptions, and flag sentiment. A person should still read a sample of raw comments, because short or sarcastic replies are easy to misread.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>A candidate experience survey is a short feedback form that job applicants complete during or after hiring. It shows employers [&hellip;]<\/p>\n","protected":false},"author":51,"featured_media":358633,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"Candidate Experience Survey","_yoast_wpseo_title":"Candidate Experience Survey: Questions, Timing and Scoring","_yoast_wpseo_metadesc":"Candidate experience survey guide with sample questions by hiring stage, send timing, candidate NPS scoring, and mistakes to avoid. Build one candidates answer.","_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[179],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Candidate Experience Survey: Questions, Timing and Scoring<\/title>\n<meta name=\"description\" content=\"Candidate experience survey guide with sample questions by hiring stage, send timing, candidate NPS scoring, and mistakes to avoid. 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