

{"id":37903,"date":"2017-02-13T22:57:42","date_gmt":"2017-02-14T06:57:42","guid":{"rendered":"http:\/\/www.questionpro.com\/blog\/?p=37903\/"},"modified":"2026-10-15T06:12:11","modified_gmt":"2026-10-15T13:12:11","slug":"offline-survey-data-sync","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/offline-survey-data-sync\/","title":{"rendered":"Offline Survey Data Sync: How It Works and How to Do It Right"},"content":{"rendered":"\n<p>Offline survey data sync is the process that moves responses collected on a phone or tablet, without internet, into your online survey account once the device reconnects. It sounds simple. In the field, a weak signal can cut an upload off halfway and leave you unsure what arrived.<\/p>\n\n\n\n<p>QuestionPro&#8217;s offline app tackles this by sending one response at a time and continuing where it left off. Below, we break down how that works, what to do when a sync fails, and how to confirm that every response arrived.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What is offline survey data sync?<\/strong><\/h2>\n\n\n\n<p>Offline survey data sync is the process of uploading responses stored on a device to your online survey account. It also updates the device with any survey changes made online.<\/p>\n\n\n\n<p>Offline data collection means capturing responses on a device with no active internet connection. A team connects once to download surveys, as the<a href=\"https:\/\/apps.apple.com\/us\/app\/questionpro-offline-surveys\/id1053409217\" target=\"_blank\" rel=\"noreferrer noopener\"> QuestionPro app listing<\/a> explains. After that, they can collect responses with no signal. Everything stays on the device until a sync uploads it.<\/p>\n\n\n\n<p>You may also see this called synchronous data transfer. That term describes sending data in order, one item after another, and waiting for each to arrive before sending the next. Asynchronous transfer does the opposite and pushes many items at once. QuestionPro&#8217;s sync follows the ordered pattern.<\/p>\n\n\n\n<p>Sync is also not a backup. A backup keeps a spare copy of data. Sync moves data to its destination.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why do uploads from the field fail?<\/strong><\/h2>\n\n\n\n<p>Uploads fail in the field because signal quality changes minute to minute, and many apps send all responses in one large batch.<\/p>\n\n\n\n<p>When the connection drops mid-batch, the app often cannot tell which responses arrived. Users tap upload again, and the cycle repeats.<\/p>\n\n\n\n<p>These costs add up quickly:<\/p>\n\n\n\n<ul>\n<li>Duplicate records, when a partly successful upload is sent again in full<\/li>\n\n\n\n<li>Wasted mobile data, since every failed attempt uses part of the data plan<\/li>\n\n\n\n<li>Lost field time, as enumerators wait at a weak spot to retry<\/li>\n\n\n\n<li>Doubt about counts, because analysts cannot trust totals that may include repeats<\/li>\n<\/ul>\n\n\n\n<p>The connectivity gap is well documented. According to the ITU, 2.2 billion people remain offline, and only 58 percent of people in rural areas are online, compared with 85 percent in urban areas. The gap exists in the United States too. One analysis of the FCC&#8217;s 2026 report counted<a href=\"https:\/\/telecomlead.com\/broadband\/fcc-broadband-report-2026-97-of-americans-access-100-20-mbps-as-rural-internet-and-5g-coverage-expand-127308\" target=\"_blank\" rel=\"noreferrer noopener\"> about 10.6 million people, or 3.1 percent of those evaluated, without fixed broadband at 100\/20 Mbps<\/a> in June 2025.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How does response-by-response sync work?<\/strong><\/h2>\n\n\n\n<p>Response-by-response sync sends one completed response, waits for it to arrive, and only then sends the next one.<\/p>\n\n\n\n<p>QuestionPro&#8217;s help documentation states that data syncs<a href=\"https:\/\/www.questionpro.com\/help\/synchronize-mobile-app-data.html\"> response by response<\/a> and not in bulk. The app keeps track of the last response delivered. If the connection drops and returns, the sync picks up with the next response in the series instead of restarting.<\/p>\n\n\n\n<p>Take an enumerator with 120 responses at a community health camp. The signal fades after response 74. Here is how the two approaches compare:<\/p>\n\n\n\n<div style=\"overflow-x:auto; width:100%; margin:1.5rem 0;\">\n  <table style=\"border-collapse:collapse; width:100%; min-width:750px; table-layout:fixed;\">\n    <thead>\n      <tr>\n        <th style=\"background:#1a2b5e; color:#fff; padding:10px 14px; border:1px solid #C5CFE8; font-size:18px; text-align:left; width:22%; font-weight:bold;\">Scenario<\/th>\n        <th style=\"background:#162450; color:#fff; padding:10px 14px; border:1px solid #C5CFE8; font-size:18px; text-align:left; width:39%; font-weight:bold;\">Bulk upload<\/th>\n        <th style=\"background:#1a2b5e; color:#fff; padding:10px 14px; border:1px solid #C5CFE8; font-size:18px; text-align:left; width:39%; font-weight:bold;\">Response-by-response upload<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">How data is sent<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">All responses in one batch<\/td>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">One response at a time<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Signal drops at response 74 of 120<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">A retry may resend all 120<\/td>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">The sync continues from response 75<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Risk of duplicates<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Higher<\/td>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Lower<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Data used on retry<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">The full batch again<\/td>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">The remaining responses only<\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n<\/div>\n\n\n\n<p>One caveat applies. A drop can still compromise the response in transit, so QuestionPro advises syncing on a stable connection.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to sync offline survey responses in five steps<\/strong><\/h2>\n\n\n\n<p>Syncing is a short set of taps once the device has a stable connection.<\/p>\n\n\n\n<ol>\n<li>Open the QuestionPro Offline App on your tablet or phone.<\/li>\n\n\n\n<li>Enter your device key and password.<\/li>\n\n\n\n<li>Tap the sync button at the bottom-right corner.<\/li>\n\n\n\n<li>Review the list of responses shown in the pop-up.<\/li>\n\n\n\n<li>Tap the button to sync the responses.<\/li>\n<\/ol>\n\n\n\n<p>By default, the sync screen uploads both complete and incomplete responses. Switch off the toggle to upload completed ones only.<\/p>\n\n\n\n<p>You can also send a running sync to the background and keep working. Responses recorded during a background sync will not upload until you start a new sync. Survey changes made online also will not appear on the device until the sync ends.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What happens when a sync fails?<\/strong><\/h2>\n\n\n\n<p>When a sync fails, you still have three ways to recover the data.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Recover through the in-app alert<\/h3>\n\n\n\n<p>A failed sync shows an error message on the sync screen. Back on the home screen, an alert asks you to upload the responses by email. The app removes them from the device only after that upload succeeds.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Export manually from settings<\/h3>\n\n\n\n<p>Open Settings, choose Export, then select Manual Export. The app emails the file and syncs it with the device key in your account. If a device screen stops working, connect the device to a computer and extract the data files instead.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Upload the backup file from your account<\/h3>\n\n\n\n<p>The app also saves a backup text file named with the device key and a timestamp. In your account, go to Mobile, then<a href=\"https:\/\/www.questionpro.com\/help\/manual-sync.html\"> Manual Sync<\/a>, then Response Upload. Select the device key, choose the backup file, and submit. The backup lasts only 90 days from the response date, so do not wait.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Sync, Online Connect, or manual export: Which should you use?<\/strong><\/h2>\n\n\n\n<p>The right method depends on whether you need survey changes on the device, how stable the connection is, and whether the app still opens.<\/p>\n\n\n\n<div style=\"overflow-x:auto; width:100%; margin:1.5rem 0;\">\n  <table style=\"border-collapse:collapse; width:100%; min-width:750px; table-layout:fixed;\">\n    <thead>\n      <tr>\n        <th style=\"background:#1a2b5e; color:#fff; padding:10px 14px; border:1px solid #C5CFE8; font-size:18px; text-align:left; width:22%; font-weight:bold;\">Method<\/th>\n        <th style=\"background:#162450; color:#fff; padding:10px 14px; border:1px solid #C5CFE8; font-size:18px; text-align:left; width:39%; font-weight:bold;\">What it does<\/th>\n        <th style=\"background:#1a2b5e; color:#fff; padding:10px 14px; border:1px solid #C5CFE8; font-size:18px; text-align:left; width:39%; font-weight:bold;\">Best for<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Standard sync<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Uploads responses and pulls survey changes to the device<\/td>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">End-of-day uploads and any time you edit the survey<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Online Connect<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Uploads each response in the background once a respondent finishes, but does not pull survey changes<\/td>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Devices that stay in coverage while collecting<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Manual export and upload<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Sends responses by email or backup file, then uploads them from your account<\/td>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Failed syncs or a device that will not open<\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n<\/div>\n\n\n\n<p>As a rule, run a standard sync at the end of each field day. Use the manual routes only when a standard sync cannot finish.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Where does offline data collection depend on reliable sync?<\/strong><\/h2>\n\n\n\n<p>Reliable sync matters most where signal is unpredictable, and repeat visits are costly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Remote community research<\/h3>\n\n\n\n<p>QuestionPro&#8217;s own blog describes non-profits such as Oorja Solution and Anant Innovation using the app to<a href=\"https:\/\/www.questionpro.com\/blog\/questionpros-offline-survey-software-app-allowing-organizations-capture-critical-data-without-internet-connection-2\/\"> capture data in remote villages<\/a>. Mobile internet, and sometimes electricity, is scarce there. Field teams like these often collect for days before they find a connection.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Events and trade shows<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.questionpro.com\/mobile\/offline.html\">Kiosk mode<\/a> turns a tablet into a self-serve survey station for a booth or event. Surveys loop back to the start after each completion. Responses upload once the device is back on a reliable network.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Multi-day field audits<\/h3>\n\n\n\n<p>Picture a team auditing sites across rural counties. Each evening, they sync from a hotel connection. Because the sync continues where it stopped, a slow connection is less likely to force a full restart.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to confirm every response arrived<\/strong><\/h2>\n\n\n\n<p>You confirm a complete sync by comparing what the device holds with what your account shows.<\/p>\n\n\n\n<p>QuestionPro&#8217;s best practices suggest taking a screenshot of the app dashboard before you sync. Afterward, check that the same values appear in your account.<\/p>\n\n\n\n<p>Compare three things:<\/p>\n\n\n\n<ul>\n<li>Total responses on the device against total responses in your account<\/li>\n\n\n\n<li>Completed and incomplete counts, which the app displays on its home screen<\/li>\n\n\n\n<li>Responses per device key, since each response carries its device key<\/li>\n<\/ul>\n\n\n\n<p>For a closer look, the response viewer described in this post on<a href=\"https:\/\/www.questionpro.com\/blog\/offline-data-management\/\"> offline data management<\/a> lets admins filter responses by status. Once the counts match, you can analyze the results in<a href=\"https:\/\/www.questionpro.com\/survey-software\/\"> QuestionPro Survey Software<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Common mistakes that cost you responses<\/strong><\/h2>\n\n\n\n<p>Most data loss in offline projects traces back to a handful of avoidable habits. QuestionPro&#8217;s<a href=\"https:\/\/www.questionpro.com\/help\/offline-app-best-practices.html\"> offline app best practices<\/a> call out the ones below.<\/p>\n\n\n\n<div style=\"overflow-x:auto; width:100%; margin:1.5rem 0;\">\n  <table style=\"border-collapse:collapse; width:100%; min-width:750px; table-layout:fixed;\">\n    <thead>\n      <tr>\n        <th style=\"background:#1a2b5e; color:#fff; padding:10px 14px; border:1px solid #C5CFE8; font-size:18px; text-align:left; width:22%; font-weight:bold;\">Mistake<\/th>\n        <th style=\"background:#162450; color:#fff; padding:10px 14px; border:1px solid #C5CFE8; font-size:18px; text-align:left; width:39%; font-weight:bold;\">Why it hurts<\/th>\n        <th style=\"background:#1a2b5e; color:#fff; padding:10px 14px; border:1px solid #C5CFE8; font-size:18px; text-align:left; width:39%; font-weight:bold;\">Do this instead<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Uninstalling the app before syncing<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Responses stored on the device are lost<\/td>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Sync first, and keep the app installed<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Editing the survey once responses arrive<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Changes can affect the database structure and cause data loss<\/td>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Finish all edits and test before fieldwork<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Syncing on a weak connection<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">A drop can compromise the response in transit<\/td>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Wait for a stable connection<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Using unsupported question types or logic<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Not every question type and logic rule works offline<\/td>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Check the supported list and test first<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Packing many questions on one page<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">The app slows down<\/td>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Use a page break, with three questions per page at most<\/td>\n      <\/tr>\n      <tr>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Storing your own data in custom1<\/td>\n        <td style=\"background:#f0f4ff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">The app writes the device key there automatically<\/td>\n        <td style=\"background:#ffffff; padding:9px 14px; border:1px solid #E5E7EB; font-size:16px; vertical-align:top; font-weight:normal; word-wrap:break-word;\">Use a different variable<\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why reliable sync builds trust in field data<\/strong><\/h2>\n\n\n\n<p>Field data is only as good as the last upload. A sync that resumes cleanly, avoids repeats, and offers a fallback protects the hours your team spent collecting it.<\/p>\n\n\n\n<p>So treat sync as part of study design, not an afterthought. Test it before fieldwork, sync daily, and check your counts every time.<\/p>\n\n\n\n<p><\/p>\n\n\n\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-en.html?product=Surveys&amp;referralurl=https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/37903&amp;lang=en&amp;cat=survey-software|uncategorized-in\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions (FAQs)<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1792068583018\"><strong class=\"schema-faq-question\">Does the QuestionPro offline app ever need internet?<\/strong> <p class=\"schema-faq-answer\">Yes, twice. You need a connection once to download surveys to the device, and again to sync responses. Between those two points, you can collect, review, and complete surveys without any signal.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1792068590753\"><strong class=\"schema-faq-question\">How many surveys can one device hold?<\/strong> <p class=\"schema-faq-answer\">A device can hold up to 20 surveys, according to the QuestionPro mobile app help page. Syncing supports up to 10,000 data points, meaning total answer options. For surveys over 100 questions, use devices with at least 8 GB of RAM.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1792068591509\"><strong class=\"schema-faq-question\">Can two field teams share one device key?<\/strong> <p class=\"schema-faq-answer\">No. Each device key works on one device only. A team spread across several U.S. states needs a separate key for each tablet. If a key shows as already in use, mark it inactive on the other device first.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1792068620152\"><strong class=\"schema-faq-question\">How long is the offline backup file kept?<\/strong> <p class=\"schema-faq-answer\">The app saves a backup text file of collected responses, named with the device key and a timestamp. The help documentation says it lasts 90 days from the response date, so upload before then.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1792068627809\"><strong class=\"schema-faq-question\">Which question types and logic do not work offline?<\/strong> <p class=\"schema-faq-answer\">Conjoint, Gabor Granger, Flex Matrix, HotSpot, Timer, and Custom Logic Engine questions are not supported offline. Unsupported logic includes looping, quota control, JavaScript logic, and block flow. Skip logic, compound branching, and show-or-hide rules do work.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Offline survey data sync is the process that moves responses collected on a phone or tablet, without internet, into your [&hellip;]<\/p>\n","protected":false},"author":70,"featured_media":1120966,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"offline survey data sync","_yoast_wpseo_title":"Offline Survey Data Sync: How It Works and Best Practices","_yoast_wpseo_metadesc":"Learn how offline survey data sync uploads responses one at a time, what to do if a sync fails, and how to keep your field data safe with 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If a key shows as already in use, mark it inactive on the other device first.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.questionpro.com\/blog\/offline-survey-data-sync\/#faq-question-1792068620152","position":4,"url":"https:\/\/www.questionpro.com\/blog\/offline-survey-data-sync\/#faq-question-1792068620152","name":"How long is the offline backup file kept?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The app saves a backup text file of collected responses, named with the device key and a timestamp. 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Skip logic, compound branching, and show-or-hide rules do work.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2017\/02\/offline-survey-data-sync-600x400.jpg","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2017\/02\/offline-survey-data-sync-600x600.jpg","author_info":{"display_name":"Harshad Deshpande","author_link":"https:\/\/www.questionpro.com\/blog\/author\/harshad\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/37903"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/users\/70"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/comments?post=37903"}],"version-history":[{"count":2,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/37903\/revisions"}],"predecessor-version":[{"id":1120965,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/37903\/revisions\/1120965"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/media\/1120966"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/media?parent=37903"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/categories?post=37903"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/tags?post=37903"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}