{"id":399541,"date":"2022-07-07T14:05:54","date_gmt":"2022-07-07T21:05:54","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=399541"},"modified":"2023-08-24T05:59:49","modified_gmt":"2023-08-24T05:59:49","slug":"questionpro-in-partnership-with-nisa-wins-the-gold-award-for-best-innovation-in-cx","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/questionpro-in-partnership-with-nisa-wins-the-gold-award-for-best-innovation-in-cx\/","title":{"rendered":"QuestionPro in partnership with NISA wins the gold award for Best Innovation in CX"},"content":{"rendered":"\n<p><strong>We are thrilled to announce that QuestionPro and The National Independent Soccer Association (NISA), have been awarded in the first-ever US Customer Experience Awards\u2122!<\/strong><\/p>\n\n\n\n<p><span style=\"font-weight: 300;\">Recipients of US CX Awards 2022 were scrupulously selected based on the scores given by independent judging panels. This was the first time Awards International hosted the event in the US, known for being the pioneer in many aspects of the customer-centric culture.<\/span><\/p>\n\n\n\n<p>Read the press release <a href=\"https:\/\/www.globenewswire.com\/news-release\/2022\/07\/13\/2478924\/0\/en\/QuestionPro-Scores-CX-Industry-Awards-for-Reinventing-the-Fan-Experience-with-the-National-Independent-Soccer-Association.html\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n\n\n\n<p><span style=\"font-weight: 300;\">Competition finalists shared their experiences of CX transformation, <a href=\"https:\/\/www.questionpro.com\/blog\/4-types-of-innovation\/\">innovation<\/a> and inspiration, competing for various accolades across 19 categories.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 300;\">The National Independent Soccer Association (NISA) partnered with QuestionPro to reinvent the fan experience by surveying and engaging them in a Man of the Match live fan voting experience to boost fan engagement. The latter allowed for the first time in history to involve and capture the insights of soccer fans in a way that\u2019s never been seen before.<\/span><\/p>\n\n\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-en.html?product=CX&amp;referralurl=https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/399541&amp;lang=en&amp;cat=customer-experience|cx-2\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 300;\">NISA\u2019s Next Level Fan CX &amp; Engagement Initiative<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 300;\">The NISA\u2019s Next Level Fan CX &amp; Engagement initiative&#8217;s main objectives were to provide additional avenues for further fan engagement, deliver an exceptional customer experience across all touchpoints and services, and boost engagement with the existing fan community.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 300;\">&nbsp;The initiative used pre-polling, a man-of-the-match poll and a final survey determining how the fans&#8217; experience was, using QuestionPro\u2019s <a href=\"https:\/\/www.questionpro.com\/nps-plus\/\" target=\"_blank\" rel=\"noopener\">NPS+<\/a>.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 300;\">We were able to collect amazing data and actionable insights during the season like:<\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 300;\">36% of fans stated they plan to attend even more matches in person<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 300;\">Stadium facilities improvements<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 300;\">Fans were looking to have expanded streaming options in order to watch more matches<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 300;\">Fans also commented that they appreciate the engagement opportunity and were happy to contribute further<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 300;\">The takeaway of the initiative revealed that fans are responding positively to the on-field and viewing product pushed forward by the NISA league. Ultimately, the league, teams and sponsors were able to see the economic benefits of sponsorships through direct fan measurement and affinity for brands.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/07\/uscxa-finalists.jpg\" alt=\"\" class=\"wp-image-399562\"\/><\/figure>\n\n\n\n<p><span style=\"font-weight: 300;\">QuestionPro in partnership with NISA was nominated for the following categories: <\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 300;\">Best Innovation in CX<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 300;\">Best Measurement in Customer Experience <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 300;\">Best Use of Insight &amp; Feedback<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 300;\">Best Use of Technology<\/span><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/07\/1280x720.png\" alt=\"\" class=\"wp-image-399552\"\/><\/figure>\n\n\n\n<p><span style=\"font-weight: 300;\">After presenting NISA\u2019s Next Level Fan CX &amp; Engagement to the judging panel in an open public presentation, we were awarded:<\/span><span style=\"font-weight: 300;\"><br><\/span><span style=\"font-weight: 300;\"><br><\/span><strong>Gold Award Winner for Best Innovation in CX<\/strong><\/p>\n\n\n\n<p><span style=\"font-weight: 300;\">The winner would have to be using digital tools like never before, launching an innovative new product or service for the customer experience. The goal was to demonstrate exceptional levels of CX innovation at your company.&nbsp;<\/span><\/p>\n\n\n\n<p><strong>Bronze Award Winner for Best Measurement in Customer Experience&nbsp;<\/strong><\/p>\n\n\n\n<p><span style=\"font-weight: 300;\">If you can&#8217;t measure CX, you can&#8217;t manage it!&nbsp; The awards in this category were reserved for organizations that have measured CX in a precise and effective way.&nbsp;<\/span><\/p>\n\n\n\n<p>The President of QuestionPro CX, Ken Peterson, expressed his enthusiasm:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><span style=\"font-weight: 300;\">We\u2019re proud of the partnership between the National Independent Soccer Association and QuestionPro. These awards demonstrate our shared commitment to the fans and we\u2019re excited to share this honor together.&nbsp;&nbsp;<\/span><\/p>\n<\/blockquote>\n\n\n\n<p><a href=\"https:\/\/usacxa.com\/winners-and-finalists-2022\"><span style=\"font-weight: 300;\">Click here<\/span><\/a><span style=\"font-weight: 300;\"> to review the full list of the award winners.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 300;\">The Awards Finals took place on June 23rd as a live online event, where finalists had the opportunity to pitch their initiatives to the judging panels. A week later, the Awards Ceremony was held &#8211; this is where the winners for each category were revealed.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 300;\">In this remarkable year of the awards, the standard of entries was incredibly high. The independent judging panel had difficulty in narrowing down the submissions but the winners reflect the very best in industry standards.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 300;\">The team at International Awards expressed: \u201cCongratulations to all who took home the accolades! You are achieving incredible results to elevate customer experience and improve the state of CX industry.\u201d<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 300;\">Drive engagement and start boosting your Fan Experience now with QuestionPro CX&nbsp;<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 300;\">The QuestionPro CX platform supports the Fan Experience like no other platform. We help sports organizations to get a full 360\u00b0 view of the fan experience across the entire fan journey.<\/span><\/p>\n\n\n\n<p><strong>Looking to deliver an exceptional fan experience?<\/strong> Discover more about how to delight your fans at every touchpoint and turn them into advocates of your sports team.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/cx-fan-experience.html\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Learn More<\/strong><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are thrilled to announce that QuestionPro and The National Independent Soccer Association (NISA), have been awarded in the first-ever [&hellip;]<\/p>\n","protected":false},"author":46,"featured_media":399542,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[169,170],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>QuestionPro in partnership with NISA wins the gold award for Best Innovation in CX | QuestionPro<\/title>\n<meta name=\"description\" content=\"QuestionPro in partnership with NISA has been awarded for Best Innovation in CX in the US Customer Experience Awards\u2122! 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