

{"id":429,"date":"2009-08-13T08:00:33","date_gmt":"2009-08-13T08:00:33","guid":{"rendered":"http:\/\/www.questionpro.com\/?p=429"},"modified":"2009-08-13T08:00:33","modified_gmt":"2009-08-13T08:00:33","slug":"3-painless-strategies-to-identify-your-ideal-customer","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/3-painless-strategies-to-identify-your-ideal-customer\/","title":{"rendered":"3 Painless Strategies to Identify Your Ideal Customer"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-431 alignright\" style=\"margin-right: 5px; margin-left: 5px; border: 10px white;\" title=\"Portrait of business colleagues holding each other and smiling\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2009\/08\/istock_000008506759xsmall.jpg?w=150\" alt=\"Portrait of business colleagues holding each other and smiling\" width=\"135\" height=\"101\" \/>Take this easy test to see if you\u2019re selling to the right customers.<\/p>\n<p><em>The phone rings, you look at the call ID and it\u2019s customer \u201cX\u201d you:<\/em><\/p>\n<ol>\n<li><em>Genuinely smile, pick up the phone and say something like \u201cHi Gary, how great to hear from you!\u201d\u00a0 (the key word here is genuinely)<\/em><\/li>\n<li><em>Look at the caller ID, get a sinking feeling in your stomach and think \u201c$&amp;!*\u201d\u00a0 What do they want now?!<\/em><\/li>\n<li><em>Run out of your office and pretend the phone didn\u2019t ring.<\/em><\/li>\n<\/ol>\n<p>If you answered anything other than \u201c1\u201d then you\u2019re showing symptoms of the \u201cPain-in-the-Neck Customer Syndrome.\u201d\u00a0 Not to worry.\u00a0 It\u2019s a common ailment among all sizes of businesses.\u00a0 It\u2019s often caused by the insatiable need to have certain customers on your customer list.\u00a0 But once they land there, you discover that they have \u201cneeds.\u201d\u00a0 These needs are resource heavy, they take up everyone\u2019s time and to top it off, they are forever complaining about your prices and threatening to move to the competition.\u00a0\u00a0 This whole relationship just isn\u2019t want you thought it was going to be.<\/p>\n<p>Right about now, I bet your little voice is saying something like \u201cBut, you don\u2019t understand, I NEED these customers!\u00a0 They buy stuff and that\u2019s revenue.\u00a0 Since when was revenue a bad thing?\u201d<\/p>\n<p>When you take on customers that cause your people to run around doing extra things that weren\u2019t originally designed into the process \u2013 this is costing you money.\u00a0 The unfortunate thing is that it\u2019s often invisible in the accounting.\u00a0 Instead, it often shows up in the form of the quiz I used to start this article.<\/p>\n<p>Here are three painless ways to identify your ideal customers:<\/p>\n<ol>\n<li>Look through your customer list and simply start marking the customers you like working with.\u00a0 Don\u2019t think too hard about it, just use your gut.\u00a0 Now head down to accounting and ask them to run a report which sorts your customers in descending order of sales based on 1)margin 2) revenue.\u00a0 Just for kicks get that report over the last three years.\u00a0 Now compare the list you created to the margin report.\u00a0 Pick and choose the customers with the highest margins that you like to work with.\u00a0 Now start profiling them.\u00a0 What do they have in common?<\/li>\n<li>Create a list of ideal client behaviors and qualifications (based on the work you did above).\u00a0 \u00a0Make sure you also understand what it is about this list that makes it ideal.\u00a0 For example,\u00a0 Does the client have less than 5 locations in the region?\u00a0 (Yes\/No) Our ideal client has less than 5 locations in a 150 mile radius. \u00a0This allows is to service them within 24 hours.<\/li>\n<li>Include \u201cideal client characteristics\u201d as part of your segmentation and customer satisfaction feedback process.\u00a0 Once you\u2019ve decided on your ideal customer characteristics you have to be sure that your customer satisfaction process measures your ability to deliver.\u00a0 Once you\u2019ve committed to an ideal customer, you have to have stellar performance.\u00a0 Measure it and act on the results.<\/li>\n<\/ol>\n<p>Don\u2019t look at this process as turning customers away, instead look at it as freeing up space for more ideal customers.\u00a0 These ideal customers are easy to work with, they value what you offer in exactly the way it was designed.\u00a0 They are loyal.\u00a0 They don\u2019t complain about price and that makes them profitable.\u00a0 Why wouldn\u2019t you want more of that?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Take this easy test to see if you\u2019re selling to the right customers. The phone rings, you look at the [&hellip;]<\/p>\n","protected":false},"author":128,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[250,203],"tags":[284,930,931,429,932],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3 Painless Strategies to Identify Your Ideal Customer | QuestionPro<\/title>\n<meta name=\"description\" content=\"Take this easy test to see if you\u2019re selling to the right customers. The phone rings, you look at the call ID and it\u2019s customer \u201cX\u201d you: Genuinely smile,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/3-painless-strategies-to-identify-your-ideal-customer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 Painless Strategies to Identify Your Ideal Customer | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"Take this easy test to see if you\u2019re selling to the right customers. The phone rings, you look at the call ID and it\u2019s customer \u201cX\u201d you: Genuinely smile,\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/3-painless-strategies-to-identify-your-ideal-customer\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2009-08-13T08:00:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog1.questionpro.com\/blog\/wp-content\/uploads\/2009\/08\/istock_000008506759xsmall.jpg?w=150\" \/>\n<meta name=\"author\" content=\"Ivana Taylor\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ivana Taylor\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/3-painless-strategies-to-identify-your-ideal-customer\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/3-painless-strategies-to-identify-your-ideal-customer\/\"},\"author\":{\"name\":\"Ivana Taylor\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/5a547e9ba0ad62a9ffa6f12466a7a244\"},\"headline\":\"3 Painless Strategies to Identify Your Ideal Customer\",\"datePublished\":\"2009-08-13T08:00:33+00:00\",\"dateModified\":\"2009-08-13T08:00:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/3-painless-strategies-to-identify-your-ideal-customer\/\"},\"wordCount\":578,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\"},\"keywords\":[\"Best Practice\",\"find customers\",\"ideal custsomer\",\"Marketing Strategy\",\"profitability\"],\"articleSection\":[\"Consumer Insights\",\"Market Research\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.questionpro.com\/blog\/3-painless-strategies-to-identify-your-ideal-customer\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/3-painless-strategies-to-identify-your-ideal-customer\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/3-painless-strategies-to-identify-your-ideal-customer\/\",\"name\":\"3 Painless Strategies to Identify Your Ideal Customer | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#website\"},\"datePublished\":\"2009-08-13T08:00:33+00:00\",\"dateModified\":\"2009-08-13T08:00:33+00:00\",\"description\":\"Take this easy test to see if you\u2019re selling to the right customers. 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