{"id":442540,"date":"2022-10-11T12:52:43","date_gmt":"2022-10-11T19:52:43","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=442540"},"modified":"2024-06-28T16:37:25","modified_gmt":"2024-06-28T23:37:25","slug":"what-your-tipping-screen-says-about-your-customer-experience-tuesday-cx-thoughts","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/what-your-tipping-screen-says-about-your-customer-experience-tuesday-cx-thoughts\/","title":{"rendered":"What Your Tipping Screen Says About Your Customer Experience \u2014 Tuesday CX Thoughts"},"content":{"rendered":"\n

 <\/span>I recently came across a social media post<\/span> that had me thinking about how companies are portraying themselves in the eyes of customers. I have been on the frontline of retail, long before the \u201ctip jar\u201d made its appearance on the scene. I certainly would have appreciated any contributions from customers, but still felt an obligation to provide the best possible <\/span>customer experience<\/span> to my customers. <\/span><\/p>\n\n\n\n

Cashier 401K accounts<\/h2>\n\n\n\n

Regardless of how one might feel about the minimum wage or tipping obligations, the original tip jars were usually created by the employees themselves and often had some creativity and style that made it feel less of an obligation.  <\/span><\/p>\n\n\n\n

With memorable phrases like \u201cGas money jar\u201d or \u201ccashier 401K accounts\u201d, the creativity made me more apt to contribute. I rarely inferred anything about the company on the basis of these tip jars – just viewing it more like a sidewalk musician looking for a \u201clittle extra\u201d through entertaining customers at the conclusion of the <\/span>customer journey<\/span><\/a>.  <\/span><\/p>\n\n\n\n

Suggested tip<\/h2>\n\n\n\n

Eventually, those jars disappeared and many franchises and retailers either stopped the tipping culture or put them on the Point-of-Sale. Now it seems the companies are requesting tips on behalf of the employee in many places that I wouldn\u2019t consider traditional. I can see giving a dollar for your coffee made to order, but the terminal provides \u201csuggested tips\u201d of $3, $5 or $8 for a coffee order that totals $5.  <\/span><\/p>\n\n\n\n

Counter-service restaurants traditionally did not have tipping, now some of these fast food restaurants have \u201csuggested tips\u201d of 25%, 35% and 45%.  While even the \u201csuggested tip\u201d in a full-service restaurant has increased from 15%-18% to a minimum of 20% – with the expectation for more if better service was delivered. <\/span><\/p>\n\n\n\n\t

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