{"id":52591,"date":"2017-12-21T03:31:12","date_gmt":"2017-12-21T11:31:12","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=52591"},"modified":"2017-12-21T03:31:12","modified_gmt":"2017-12-21T11:31:12","slug":"culture-2-0wtf-is-culture-and-why-does-it-matter-part-2","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/culture-2-0wtf-is-culture-and-why-does-it-matter-part-2\/","title":{"rendered":"How to Manage and Measure the Workplace Culture?"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-52603\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2017\/12\/14-Management-and-Metrics-300x179.jpg\" alt=\"image\" width=\"550\" height=\"329\" \/><\/p>\n<p><span style=\"font-weight: 400;\">In the first of our three-part webinar series on <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/culture-2-0-wtf-culture-matter-part-1\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">what is culture and why does it matter<\/span><\/a><span style=\"font-weight: 400;\">, Jamie Notter, noted author of the bestseller books, \u201cWhen Millennials Take Over\u201d and \u201cHumanize\u201d and the founding member of WorkXo explained, how to map organizational culture using the eight key culture markers: agility, collaboration, growth etc. using the model of workplace genome.<img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-52593 size-large\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2017\/12\/Jamie-Notter-Img-450x269.jpg\" alt=\"image\" width=\"450\" height=\"269\" \/> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Culture is a vast topic and revolves around organizational management and productivity. In the second part of the webinar, Jamie and I spoke about culture management and metrics. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to Jamie, \u201cculture is fundamentally what is valued in an organization. What gets your attention, resources and what gets reinforced: words, action, behavior, and anything that is tangible\u201d.<\/span><\/p>\n<h2><b>What is Culture Management?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Taking culture to the next level Jamie explained what culture management is? Jamie defines culture management as, \u201cthe collection of activities, processes, and systems an organization uses to understand, shape and change its culture on an ongoing basis\u201d.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Culture management should be the \u201cMantra\u201d for most organizations. For example, organizations have systems in place for financial management. But do they also have a system for culture management? <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most organizations and their management team will have difficulty in defining what culture management is or what drives success in their organization. Traditionally they would say, \u201cculture eats strategy for breakfast\u201d. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Jamie had a different take on this. Culture and strategy are the two sides of the same coin. According to Jamie, \u201cculture and strategy should rather go out for lunch\u201d.<\/span><\/p>\n<p style=\"text-align: center;\"><a style=\"background: rgba(230,118,70,1); color: #fff; padding: 6px 16px; border-radius: 4px; font-weight: 400 !important;\" href=\"https:\/\/www.youtube.com\/watch?v=c6LMPS0330I\" target=\"_blank\" rel=\"noopener noreferrer\">Watch the Entire Webinar Here!<\/a><\/p>\n<h2><b>Culture Management and Metrics in an organization<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">With the help of the workplace genome model, Jamie in the first part of the webinar explained how to map organizational culture. With the help of the eight markers, an organization can understand what culture is, but is that enough?<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-51469 size-large aligncenter\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2017\/10\/Picture1-450x267.png\" alt=\"image\" width=\"450\" height=\"267\" \/><\/span><\/p>\n<p style=\"text-align: center;\"><em>Image Courtesy: <\/em>WorkXo<\/p>\n<p><span style=\"font-weight: 400;\">To dig deeper you have to understand what culture management is and what metrics can be used. Taking a real-time example of a Non-Profit organization Jamie explained Innovation (one of the culture markers) as innovation is something that every organization talks about these days.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Using eight building blocks for innovation, and based on these building blocks, an organization can know whether they can have a culture of innovation or not. So based on a ten point scale, every building block is marked between 1-10.\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The average score determines whether or not the organization is marching to achieve the culture marker. In this case, the NGO scored a 6.7 which means they definitely are innovative in their organizational culture.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-52610 size-large\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2017\/12\/Picture1-1-1-450x273.png\" alt=\"image\" width=\"450\" height=\"273\" \/><\/p>\n<p style=\"text-align: center;\"><em>Image Courtesy: <\/em>WorkXo<\/p>\n<p><span style=\"font-weight: 400;\">Jamie also went ahead and explained how they derived these building blocks for the markers. These building blocks are a result of research and studies conducted with the organization and based on these building blocks the human behavior in an organization can be determined. Also, it is important to understand how to do the subgroups in an organization experience the culture.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-52597 size-large\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2017\/12\/Culture-2.0-Part-2-graph-450x331.png\" alt=\"image\" width=\"450\" height=\"331\" \/><\/p>\n<p style=\"text-align: center;\"><em>Image Courtesy: <\/em>WorkXo<\/p>\n<p><span style=\"font-weight: 400;\">In the graph above the metrics is based on the roles in an organization and how do they experience the culture. In an example like this when you have a pattern, where the lines follow a similar path but there\u2019s a gap that\u2019s where the organizations need to put in more efforts to build the culture markers. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Finally, for an organization to align culture to drive success, only moving numbers in a particular direction isn\u2019t enough, they have to stop and think and actually clarify where their culture needs to be. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Culture management surely needs to be \u201ca thing\u201d according to Jamie and well that\u2019s true!<\/span><\/p>\n<p style=\"text-align: center;\">Learn more: <a href=\"https:\/\/www.questionpro.com\/survey-templates\/risk-assessment-survey-template\/\">Risk Culture Survey Questions + Sample Questionnaire Template<\/a><\/p>\n<p>Deploy workplace culture and employee experience surveys using QuestionPro <em>Workforce<\/em>. Gather staff data and make informed people decisions.<\/p>\n<p style=\"text-align: center;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?mode=workforce&amp;classID=1024&amp;sourceRef=blog-workforce\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Create a free account<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the first of our three-part webinar series on what is culture and why does it matter, Jamie Notter, noted [&hellip;]<\/p>\n","protected":false},"author":93,"featured_media":52603,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[6,179],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Manage and Measure the Workplace Culture? | QuestionPro<\/title>\n<meta name=\"description\" content=\"According to Jamie, \u201cculture is fundamentally what is valued in an organization. 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What gets your attention, resources and what gets reinforced: words, action, behavior, and anything that is tangible\u201d.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/culture-2-0wtf-is-culture-and-why-does-it-matter-part-2\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2017-12-21T11:31:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2017\/12\/14-Management-and-Metrics.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"843\" \/>\n\t<meta property=\"og:image:height\" content=\"504\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Vivek Bhaskaran\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vivek Bhaskaran\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/culture-2-0wtf-is-culture-and-why-does-it-matter-part-2\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/culture-2-0wtf-is-culture-and-why-does-it-matter-part-2\/\"},\"author\":{\"name\":\"Vivek Bhaskaran\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/390ab9de2ef0555603e5730348b70448\"},\"headline\":\"How to Manage and Measure the Workplace Culture?\",\"datePublished\":\"2017-12-21T11:31:12+00:00\",\"dateModified\":\"2017-12-21T11:31:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/culture-2-0wtf-is-culture-and-why-does-it-matter-part-2\/\"},\"wordCount\":636,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\"},\"articleSection\":[\"QuestionPro Products\",\"Workforce\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/culture-2-0wtf-is-culture-and-why-does-it-matter-part-2\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/culture-2-0wtf-is-culture-and-why-does-it-matter-part-2\/\",\"name\":\"How to Manage and Measure the Workplace Culture? | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#website\"},\"datePublished\":\"2017-12-21T11:31:12+00:00\",\"dateModified\":\"2017-12-21T11:31:12+00:00\",\"description\":\"According to Jamie, \u201cculture is fundamentally what is valued in an organization. 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