{"id":53329,"date":"2018-01-24T03:12:14","date_gmt":"2018-01-24T11:12:14","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=53329"},"modified":"2023-08-21T07:10:26","modified_gmt":"2023-08-21T07:10:26","slug":"customer-effort-score-benchmark","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/","title":{"rendered":"How to Understand Customer Effort Score Benchmark?"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.questionpro.com\/blog\/customer-effort-score\/\" rel=\"noopener\">Customer Effort Score<\/a> is a measurement parameter to get information about the efforts the customers have to put into your product\/service. Lower the effort, the better it is for the credibility of your organization. The results of a CES question gives you insights about how strong or weak your customer service program is and changes in the functioning can be made on the basis of these inputs. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">It has been proved in the recent times that Customer Effort Score (CES) is a better scoring model to judge customer loyalty and brand shareability than its counterparts, i.e. <a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html#How_to_Calculate_NPS_using_Net_Promoter_Score_Formula\" rel=\"noopener\">Net Promoter Score (NPS)<\/a> or Customer Satisfaction Score (CSAT). CES gives you detailed information about the customer behavior in terms of interaction with the various processes of the organization. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">So, it\u2019s natural that customer effort score benchmark with both internal and external parameters will lead to better functioning and improved commercial structuring of your organization. <\/span><\/p>\n\n\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-en.html?product=Surveys&amp;referralurl=https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/53329&amp;lang=en&amp;cat=survey-software\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><b>Customer Effort Score Benchmark:<\/b><\/h3>\n\n\n\n<p><i><span style=\"font-weight: 400;\">&#8220;To me, business is the ultimate sport. It&#8217;s always on. There is always someone trying to beat me.&#8221;\u2014 Mark Cuban<\/span><\/i><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Mark Cuban has very well put it that there always needs to be competition for an organization to succeed. To have a successful benchmarking process, you need to implement either of the three methods: <\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\">Use competitive landscape as your customer effort score benchmark<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Compare your metric to the global standards<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Correlate your metric against your own<\/span><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><b>Use competitive landscape as your benchmark:<\/b><\/h4>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\">This is the most effective benchmarking&nbsp;method as you get to set the competitor\u2019s CES as a benchmark. <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">It takes the industry into consideration. i.e. the airline industry has a different level of bringing happiness to the customers when compared to the banking industry. <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">When the industries that are ever changing, the customers will easily switch to your competitor if the customers feel a lot of efforts have to be put into your products or services. <\/span><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><b>Compare your metric to the global standards:<\/b><\/h4>\n\n\n\n<ul>\n<li>Competitor benchmarking is very effective but another way of going about benchmarking is comparing your metric to the global standards.<\/li>\n\n\n\n<li>While doing this comparison, keep in mind that the cultures, lifestyles, and demographics in general will differ across the various locations.<\/li>\n\n\n\n<li>For example, the results that you may receive in the European region will be drastically different from the ones you receive in the USA. Europeans are a little conservative and will not give you high scores unless they\u2019re extremely happy with their experience. There are some regions where respondents may give you really high or really low scores but not mediocre score.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><b>Correlate your metric against your own:<\/b><\/h4>\n\n\n\n<ul>\n<li>Comparison with the self is one of the most impactful ways to grow.<\/li>\n\n\n\n<li>The best way to go about it is to compare your score against your score over six months or at least a quarter.<\/li>\n\n\n\n<li>This way, if you observe minimum 10% increase in your Customer Effort Score, that means your organization is on the right path but instead if you see a significant dip in the score, you must adopt changes as quickly as you can to rectify this.<\/li>\n<\/ul>\n\n\n\n<p><strong>Looking to deliver an exceptional customer experience with <a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">QuestionPro CX<\/a>?<\/strong> Discover more about how to delight your customer at every touchpoint and turn them into brand advocates.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><button>Access your CX 10-day free trial now<\/button><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer Effort Score is a measurement parameter to get information about the efforts the customers have to put into your [&hellip;]<\/p>\n","protected":false},"author":86,"featured_media":53330,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[187],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Understand Customer Effort Score Benchmark? | QuestionPro<\/title>\n<meta name=\"description\" content=\"By evaluating the customer effort score benchmark, organizations can successfully pinpoint and expunge all the hurdles the customers face.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Understand Customer Effort Score Benchmark? | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"By evaluating the customer effort score benchmark, organizations can successfully pinpoint and expunge all the hurdles the customers face.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2018-01-24T11:12:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-21T07:10:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/01\/24-Customer-Effort-Score-Benchmark.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"844\" \/>\n\t<meta property=\"og:image:height\" content=\"504\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Adi Bhat\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Adi Bhat\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/\"},\"author\":{\"name\":\"Adi Bhat\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/6240dce6e1901b1a6c7f3dbd3e22567f\"},\"headline\":\"How to Understand Customer Effort Score Benchmark?\",\"datePublished\":\"2018-01-24T11:12:14+00:00\",\"dateModified\":\"2023-08-21T07:10:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/\"},\"wordCount\":559,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\"},\"articleSection\":[\"Surveys\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/\",\"name\":\"How to Understand Customer Effort Score Benchmark? | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#website\"},\"datePublished\":\"2018-01-24T11:12:14+00:00\",\"dateModified\":\"2023-08-21T07:10:26+00:00\",\"description\":\"By evaluating the customer effort score benchmark, organizations can successfully pinpoint and expunge all the hurdles the customers face.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.questionpro.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Surveys\",\"item\":\"https:\/\/www.questionpro.com\/blog\/category\/survey-software\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How to Understand Customer Effort Score Benchmark?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#website\",\"url\":\"https:\/\/www.questionpro.com\/blog\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.questionpro.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/www.questionpro.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/6240dce6e1901b1a6c7f3dbd3e22567f\",\"name\":\"Adi Bhat\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/33be79da19de28bbea9b5a059532a027?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/33be79da19de28bbea9b5a059532a027?s=96&d=mm&r=g\",\"caption\":\"Adi Bhat\"},\"description\":\"Aditya Bhat, a.k.a. \u2018Adi\u2019, is a thought leader in market strategy and business development. He leads QuestionPro's sales teams to partner with companies, government organizations, and nonprofit institution.\",\"sameAs\":[\"https:\/\/www.questionpro.com\/\"],\"url\":\"https:\/\/www.questionpro.com\/blog\/author\/adityabhat\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to Understand Customer Effort Score Benchmark? | QuestionPro","description":"By evaluating the customer effort score benchmark, organizations can successfully pinpoint and expunge all the hurdles the customers face.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/","og_locale":"en_US","og_type":"article","og_title":"How to Understand Customer Effort Score Benchmark? | QuestionPro","og_description":"By evaluating the customer effort score benchmark, organizations can successfully pinpoint and expunge all the hurdles the customers face.","og_url":"https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2018-01-24T11:12:14+00:00","article_modified_time":"2023-08-21T07:10:26+00:00","og_image":[{"width":844,"height":504,"url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/01\/24-Customer-Effort-Score-Benchmark.jpg","type":"image\/jpeg"}],"author":"Adi Bhat","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"Written by":"Adi Bhat","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/#article","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/"},"author":{"name":"Adi Bhat","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/6240dce6e1901b1a6c7f3dbd3e22567f"},"headline":"How to Understand Customer Effort Score Benchmark?","datePublished":"2018-01-24T11:12:14+00:00","dateModified":"2023-08-21T07:10:26+00:00","mainEntityOfPage":{"@id":"https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/"},"wordCount":559,"publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/#organization"},"articleSection":["Surveys"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/","url":"https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/","name":"How to Understand Customer Effort Score Benchmark? | QuestionPro","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/#website"},"datePublished":"2018-01-24T11:12:14+00:00","dateModified":"2023-08-21T07:10:26+00:00","description":"By evaluating the customer effort score benchmark, organizations can successfully pinpoint and expunge all the hurdles the customers face.","breadcrumb":{"@id":"https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.questionpro.com\/blog\/customer-effort-score-benchmark\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.questionpro.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Surveys","item":"https:\/\/www.questionpro.com\/blog\/category\/survey-software\/"},{"@type":"ListItem","position":3,"name":"How to Understand Customer Effort Score Benchmark?"}]},{"@type":"WebSite","@id":"https:\/\/www.questionpro.com\/blog\/#website","url":"https:\/\/www.questionpro.com\/blog\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.questionpro.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.questionpro.com\/blog\/#organization","name":"QuestionPro","url":"https:\/\/www.questionpro.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/6240dce6e1901b1a6c7f3dbd3e22567f","name":"Adi Bhat","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/33be79da19de28bbea9b5a059532a027?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/33be79da19de28bbea9b5a059532a027?s=96&d=mm&r=g","caption":"Adi Bhat"},"description":"Aditya Bhat, a.k.a. \u2018Adi\u2019, is a thought leader in market strategy and business development. He leads QuestionPro's sales teams to partner with companies, government organizations, and nonprofit institution.","sameAs":["https:\/\/www.questionpro.com\/"],"url":"https:\/\/www.questionpro.com\/blog\/author\/adityabhat\/"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/01\/24-Customer-Effort-Score-Benchmark.jpg","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/01\/24-Customer-Effort-Score-Benchmark.jpg","author_info":{"display_name":"Adi Bhat","author_link":"https:\/\/www.questionpro.com\/blog\/author\/adityabhat\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/53329"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/users\/86"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/comments?post=53329"}],"version-history":[{"count":2,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/53329\/revisions"}],"predecessor-version":[{"id":808907,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/53329\/revisions\/808907"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/media\/53330"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/media?parent=53329"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/categories?post=53329"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/tags?post=53329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}