{"id":54302,"date":"2018-02-21T12:50:07","date_gmt":"2018-02-21T20:50:07","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=54302"},"modified":"2024-08-12T01:13:31","modified_gmt":"2024-08-12T08:13:31","slug":"introducing-advanced-dashboard-reporting-cx","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/introducing-advanced-dashboard-reporting-cx\/","title":{"rendered":"Introducing our advanced dashboard reporting for Customer Experience"},"content":{"rendered":"<h4><b>Combine all your Customer, Operational, and Strategic intelligence into your <a href=\"https:\/\/www.questionpro.com\/cx\/analytics\/dashboards.html\">CX Dashboard<\/a><\/b><\/h4>\n<p><span style=\"font-weight: 400;\">We\u2019re excited to introduce our advanced dashboard reporting for Customer Experience! We\u2019ve spoken to many of you and have heard your customer experience challenges. And we\u2019re committed to creating better solutions for your business needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We understand that Customer Experience is about more than just surveying your customers. \u00a0It is about the customer-company relationship that touches every part of your organization, starting from your front-line. Drawing feedback from the countless conversations we\u2019ve had, we\u2019re coming out with enhanced dashboard features that are indispensable in managing a CX program: your customer response data, operational intel, and KPIs.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-54336\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/02\/QuestionPro-CX.png\" alt=\"QuestionPro CX\" width=\"421\" height=\"364\" \/><\/p>\n<h4><span style=\"font-weight: 400;\">Three Core applications of Customer Experience<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">QuestionPro CX bridges the gap between your <a href=\"https:\/\/www.questionpro.com\/blog\/customer-analytics-software\/\">customer analytics<\/a>, operational intelligence, and strategic reporting and combines them into a powerful dashboard at your fingertips. With the new advanced dashboard features, you now are able to see the complete CX picture from within your organization and its impact on your customer satisfaction and loyalty.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Drill down into your Customer Analytics with <strong>Closed-Loop<\/strong>, a feedback process to solve customer issues immediately to increase customer loyalty and satisfaction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Combine your Customer Analytics with our new feature,<strong> Smart Loop<\/strong> to gain deeper insights into your Operational performance, so you can identify and drive improvements that lead to long-term value and revenue growth. Add our Key Driver Analysis and you\u2019ll immediately discover which areas of your organization needs the most attention.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Last but not least, monitor your strategic KPIs closely whether you are using Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES). We\u2019ve expanded our reporting to include more ways to keep track and manage your KPIs. Depending on what\u2019s most important to you, you can easily add metrics to your dashboard whether you\u2019re looking at a weighted average, a calculated mean, or top\/bottom scores.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Join us in committing to rewire organizations around customer experience that improve revenue, satisfaction and operational costs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Ready to close the gap?<\/strong> S<\/span><span style=\"font-weight: 400;\">park joy with your customers and learn about our <a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">customer experience program. <\/a>Let us guide you towards your first step into building and simplifying your CX program.<\/span><\/p>\n<p style=\"text-align: center;\"><a class=\"btn blogcta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\">Get Your Free Account Now<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Combine all your Customer, Operational, and Strategic intelligence into your CX Dashboard We\u2019re excited to introduce our advanced dashboard reporting [&hellip;]<\/p>\n","protected":false},"author":72,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[169,170,6],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Introducing our advanced dashboard reporting for Customer Experience | QuestionPro<\/title>\n<meta name=\"description\" content=\"Combine all your Customer, Operational, and Strategic intelligence into 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